EXPRESSION OF INTEREST FOR ONLINE PAYMENT COLLECTON SYSTEM

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1 EXPRESSION OF INTEREST FOR ONLINE PAYMENT COLLECTON SYSTEM Indian Institute of Technology Guwahati Guwahati Telephone :: / :

2 About IIT Guwahati Indian Institute of Technology Guwahati, the sixth member of the IIT fraternity, was established in The academic programmes of IIT Guwahati commenced in At present the Institute has about 6000 students in eleven departments and five inter-disciplinary academic centres covering all the major engineering, science and humanities disciplines, offering various undergraduate, postgraduate and doctoral programmes. Within a short period of time, IIT Guwahati has been able to build up world class infrastructure for carrying out advanced research and has been equipped with state-of-the-art scientific and engineering instruments. Indian Institute of Technology Guwahati's campus is on a sprawling 285 hectares plot of land on the north bank of the river Brahmaputra around 20 kms from the heart of the city. Purpose of EOI The objective of this EOI is to engage a service provider who would provide a payment collection system through e-payment gateway and electronic challan for collection of fees and other payments in Indian rupees as well as foreign currency. The estimated total collection for one year is about Rs.30 crores. Scope of the Work 1. The Payment Collection Service Provider (PCSP) will have to provide online payment gateway services with acceptance of major credit cards (including Visa and Master Card), debit cards, internet banking, e-wallet, etc. with an ability to integrate with the existing / new system of IITG and provide various daily or periodical MIS as per the requirement of IITG. For all online transactions, the payment gateway should provide a minimum 128-bit SSL encryption, with real time authorization and capturing of transaction details. The bank selection shall be at payment gateway site. 2. The PCSP would be able to provide all necessary technical support for the seamless integration of their system with IITG system. PCSP shall be able to provide support for integration of any new feature by issuing of new MID and encryption KEY (if any) including the white-listing of new request and response URL or within existing request and response URL so that the integration can

3 happen within 3 to 4 days. Parameters to be sent with the request URL, and to be received in the response URL after payment is done along with post delay transaction status updating. IITG would not make any payment towards integration and annual maintenance of Payment Gateway or any incidental charges. 3. Providing an active message to the user/consumer indicating that a transaction has been either accepted or rejected. 4. At all times, making available the option for a user/consumer to stop the information gathering and transaction process. 5. Allowing the user to review Payment before final submission. 6. Allowing the user to try a different card number/payment mode if a transaction is rejected. 7. Any payment made with a credit or debit card or via a payment Service must first be authorized by the card issuing authority. The Service must afford a secure link between IITG, user / consumer and credit card processor to avoid fraudulent transactions. The secure line should also ensure fast and efficient transaction processing. All guidelines issued from time to time from RBI upon internet banking and related security issues including transaction on VISA, Debit Cards etc. shall be mandatorily binding on the PCSP and they are supposed to keep themselves updated about the guidelines. 8. The service provider shall have to necessarily debit the user / consumer s account and credit to the IITG s designated accounts as per RBI guidelines. All settlement of monies by PCSP will be as per applicable RBI guidelines in this regard. 9. The payment collection systems shall have the ability to itemize separately the payments received and provide detailed MIS on daily basis. 10. Administrator access should be provided to the designated IITG personal for viewing information on payments and relevant MIS reports. The web interface for IITG must contains the tab to check status, refund of amount, search and download

4 transaction details (success/failed) etc. A minimum of 5 agreed upon MIS reports should be provided. 11. The PCSP would be responsible for reconciliation of all the transactions on daily basis. 12. The report on each transaction should clearly state a. Unique transaction number of the payment. b. Name of person / organization money received from. c. Money received towards fee etc. d. Amount received and date. e. Payment Status (Accepted / Rejected etc.) and reason for rejection if applicable. 13. The PCSP shall be responsible for security/upkeep of data maintained on portal service located in its data center. Firewall protection and usage of Intrusion Detection Systems will be provided. The PCSP should create back-up of the transaction data on weekly basis and maintain the same in a secure/protected environment. Any variations against the prescribed norms interpolation / tempering made by foreign elements shall be detected and reported to the BMC immediately who will then decide about the offence, if at all any, committed and take such action as deemed necessary for investigation and prosecution of the person(s) responsible for such offence under the IT Act or such other relevant provision applicable to the cyber offences. 14. The PCSP would provide a 24 X 7 call centre support to the users of the system or who wish to make online payments. The telephone numbers and support ID should appear prominently on the payment page. 15. All payment related issues should be directly handled by the PCSP and issues should be resolved with the given SLAs within T+2 days (Maximum 3 days). A monthly MIS report should be submitted to the CA on the customer issues count, pending issues and resolved issues. An interface for updating complaint of the users will be provided by IITG. The PCSP has to update the complaints status within 2 working days. 16. The PCSP would be solely responsible for implementation of all guidelines issued by RBI from time to time for various e-payment services.

5 EMD: EMD of Rs. 1,00,000/- (One lakh Only) is required to be submitted in the form of DD drawn in favour of Registrar, IIT Guwahati payable at Guwahati along with the EOI document. Minimum Criteria to be fulfilled to participate in the EOI: The below is the qualification criteria for the bidders to submit the EOI. The qualification criteria must be met for shortlisting. i. The bidder should be a registered under their respective Act of India for providing online payment gateway services. ii. Bidder should have been providing (Currently running as on date of publishing of the EOI) similar services to at least 3 government/ public sector undertakings, one of which should preferably be an Educational Institution. iii. Performance certificates/citations confirming the same may preferably be enclosed with name, address, contact number and of the concerned person. iv. The bidder should be able to provide Online Payment Gateways services with acceptance of major credit cards (including Visa and Master Card), debit cards, internet banking, e-wallets transaction, etc. v. The Bidder shall have valid PAN, Goods and Service Tax registration number. vi. The Bidder will be disqualified in case of following conditions: a) The Bidder should not be in litigation with any of service receiver. b) The Bidder should not have a record of poor performance such as abandoning of any allotted project, inability to complete any allotted project, delay in completion of any allotted project etc. c) The Bidder should not be black listed by any Government or its organizations. An undertaking to this effect (points mentioned above) is required from the Bidder. If at a later stage it is found that any Bidder has wrongly certified, the bidder shall be liable for action under the law.

6 Modalities of Selection: 1. The prospective service provider will submit their proposal in hard copy within the schedule date. 2. All the service provider submitting proposal against the EOI will give a PPT presentation, with a possible demonstration of making online payment on their system, before the committee of the IITG about their proposal as per the announced schedule at IITG. 3. IITG will shortlist the bidder based on the written proposal and presentation of the PCSP. 4. Limited tender/financial bid will be asked from the shortlisted PCSPs. 5. Final selection will be made on the financial bid of the shortlisted PCSPs. 6. The contract is initially for a period of one year and can be extended for up to 5 (five) years on mutually agreed terms and conditions after review on year to year basis. The decision of the IITG Authority will be full and final in all respect. Venue and Deadline for Submission of Proposals. Proposals must be submitted to the IITG, either by speed post or in person at the address specified below: Address Joint Registrar (Finance and Accounts), IIT Guwahati, Dist- Kamrup, Guwahati. Pin: Contact Number / Last Date of Submission of 02 April 2018, PM EOI. Dates of presentation by April 2018 Vendor (not more than 30 minutes). Floating of Limited tender. 20 April 2018 Last Date of submission and opening of Limited Tender 30 April 2018 No financial bids should be submitted along with the EOI.