Disclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitme

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1 UEM1798BU The ROI Driver: Transition from Cost Center to Business Driver with AirWatch for Windows 10 VMworld 2017 Content: Not for publication Jason Roszak #VMworld #UEM1798BU

2 Disclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitment from VMware to deliver these features in any generally available product. Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery. Pricing and packaging for any new technologies or features discussed or presented have not been determined. 2

3 Speaker Introduction Who Jason Roszak, VMware Why VMworld 2017 Understanding the ROI drivers for modern management of Windows Content: Not for publication 3

4 Session Agenda 1 Current State of IT 2 Unified Endpoint Management (UEM) 3 UEM Value 4 Summary 5 Q&AVMworld 2017 Content: Not for publication 4

5 Current State of IT What it takes to managing PCs?

6 Every Aspect of Your Workforce has Evolved Remote users and devices Mobile-cloud OS and apps New device types and ownership PC Lifecycle Management (PCLM) Has Not Legacy, on-premises PCLM tools fall short of new OS and remote workforce demands! 2017 VMware Inc. All rights reserved. Confidential Not for Distribution

7 Legacy PC Management Presents Numerous Challenges for IT Deploy Patch Configure Apps Retire Legacy PC Management High IT touch; takes weeks to onboard new users Updates pending for months; poor patch compliance Locked down management; on-network devices only Resource intensive packaging and distribution Manual process; cannot remotely wipe and restore Puts security at risk; impacts costs and user productivity. 1000s hours in management and support 200+ days to identify security vulnerabilities 10+ hours per user per year in lost productivity 2017 VMware Inc. All rights reserved. Confidential Not for Distribution

8 More Time Being Spent on Operational PC Management Tasks IT Time Spent Across Various Client Management Tasks (Hours/User/Year) MANAGE AND SUPPORT DESKTOP IMAGES DEPLOY/UPGRADE NEW OS IMAGES OS AND SECURITY POLICY ADMINISTRATION OS PATCH MANAGEMENT MANAGE AND DEPLOY APPS hr./user/yr. Operational IT vs. Strategic IT Typical Admin to Desktop ratio of 1:250 More resources for run-the-mill operations vs. value added tasks supporting business. 8

9 Fragmented Management with Heavy Infrastructure and Tools Complex On-premises Management CAS Primary Sites Primary Sites More than $200k per year* Fragmented Management Tool Ecosystem Imaging and image management Desktop and mobile management Encryption and data security Enterprise store front More than $500k per year* Management Database Distribution Software Update Secondary Sites and System Roles App Catalog Endpoint Protection Health Validation Enrollment Reporting Asset Intelligence Certificate Registration Intune Connector Remote access (VPN, VDI, Virtual Apps ) * For a representative organization with 10,000 endpoints 9

10 Why UEM for Windows 10? Windows 10 and UEM Value Drivers 10

11 In Contrast, Mobile Management with EMM is Simple, Secure! Deploy Patch Configure Apps High IT touch Legacy PC Management Poor patch compliance On-network only Resource intensive versus Modern Mobility Management Out-of-the-box deployment for instant productivity Updates from the cloud in minutes; not months Configures over-the-air; across any network Scalable and reliable app distribution from the cloud Retire Manual process Wipe and reset remotely; ready for the new user

12 AirWatch Brings EMM Efficiencies to Windows 10 PCs Deploy Patch Configure Apps Retire Modern Mobility Management Out-of-the-box deployment for instant productivity Updates from the cloud in minutes; not months Configures over-the-air; across any network Scalable and reliable app distribution from the cloud Wipe and reset remotely; ready for the new user Mitigates risks; drives productivity and cost savings. Reduced Costs silo-less management at reduced TCO Improved Security real-time compliance on any network Productive User, IT self-service features for peak user and IT experience 2017 VMware Inc. All rights reserved. Confidential Not for Distribution

13 Complement Legacy PCLM for Remote and Off-Domain Users Add an easy button for Onboarding Priority patches Remote wipe Self-service apps Compliance Manage and secure in real-time... at low cost! Replace Entirely to Transform Windows 10 Management Now or Mobile Workforce distribution Configuration, Apps Updates, Security Corp / Branch Offices Lines of Business 2017 VMware Inc. All rights reserved. Confidential Not for Distribution

14 Extend Best-in-Class EMM with Critical PC Management Needs Comprehensive unified endpoint management (UEM) features transforming the way IT manages Windows MDM for Windows Modern Management Co-exist with Systems Management Device and OS Lifecycle Management 2. Configuration Management GPOs On or Off the Domain Instant Push Configuration for Policies 3. OS Patch Management Deploy Updates Off the Network Granular Updates Management App Management and Delivery Win32 App Lifecycle Management 4. Software Distribution Enterprise App Store End-to-end Security Management 5. Client Health & Security Device Health Attestation Windows Information Protection Imageless Provisioning In-place or custom image migration BIOS Management Asset Tracking Delivery Optimization Patch Auditing Self-Service Access & SSO App Inventory BitLocker Encryption Automated Compliance Intelligent Insights and Rules Engine 14

15 VMware AirWatch Positioned as a Leader in Gartner Magic Quadrant for Enterprise Mobility Management Suites VMware AirWatch A Leader for 7 Consecutive Years Placed Highest on Ability to Execute Positioned Furthest on Completeness of Vision Source: Gartner, Inc., Magic Quadrant for Enterprise Mobility Management Suites, Rob Smith, et al, June 6, This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from VMware. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 15

16 Measuring the Value Potential cost savings and benefits from AirWatch UEM for Windows 10 VMworld 2017 Content: Not for publication

17 AirWatch UEM + Windows 10: Key Value Drivers LOWER COST OF MANAGEMENT VMworld 2017 DELIVER BETTER IT & USER EXPERIENCE IMPROVE SECURITY & COMPLIANCE Content: Not for publication 17

18 Measuring the Value Cost Savings Increase IT staff efficiency Reduce helpdesk support Reduce software maintenance / subscription Reduce infrastructure maintenance / lease Improve worker productivity due to lower downtime OS migration / deployment VMworld 2017 Reduce endpoint vulnerabilities Increase data security Deliver better end user experience / satisfaction Business agility and time to market Strategic IT Avoid vendor lock in Indirect Benefits Content: Not for publication 18

19 IT Staff Efficiency: Deploying Windows 10 Current State of IT OS migration impacts IT and end-user Tech heavy with significant time and costs User downtime and experience VMworld 2017 AirWatch Value Move away from complex imaging processes Get users up and running quickly Out of the box and over the air deployment workflows that save IT time and money: Content: Not for publication Azure AD Join (OOBE) Workspace ONE Adaptive Enrollment $1,930 per device cost of OS deployment 1 Self-service via AWagent.com Runtime / Bulk Provisioning 1 Gartner (XP to 7 migration) 19

20 IT Staff Efficiency: OS Policy and Patch Management Current State of IT Difficult to manage off-network devices and users Low percentage of devices up to date on patches No easy way to report patch compliance Validating and testing patches and patch rollups Infrastructure (mgmt., reporting) and licensing costs VMworld 2017 Content: Not for $150 /user/year and takes months to get devices up to date and secure AirWatch Value Instant cloud policy and configuration on any network Real-time updates to maintain security and compliance Simplified patching; say goodbye to Patch Tuesdays publication Reduce infrastructure (network, server) requirements Updates for Business 20

21 IT Staff Efficiency: App Lifecycle Management Current State of IT Fragmented apps and management ecosystem Challenging to package, distribute large Win32 apps Lacks user self-service apps request and access 19% 47% 34% Patching, Upgrading and Supporting Apps Packaging and Deploying Apps VMworld 2017 Testing and Provisioning Apps AirWatch Value Consolidate app lifecycle management across OS Provision self-service access to any app (SaaS, remote, UWP, Win32) from an enterprise store front Deploy Win32 apps faster and just as reliable as deploying mobile apps Content: Not for publication Full Native Application Support Simplified Configuration 2.6 hrs./user/year resulting in 1000 s of IT hours spent in managing app lifecycle Advanced Lifecycle Management Inventory and Reporting 21

22 Summary: IT Staff Cost Savings from PC Management Tasks AirWatch Value IT Admin to Desktop ratio of 1:1000 or 300% expected minimum improvement from simpler OS policy, patch and app management using AirWatch UEM* Forrester study shows a 75 80% reduction in device setup and configuration for a large global airline using Windows 10 devices managed with AirWatch. - Forrester TEI Study Operational IT vs. Strategic IT More resources now available for strategic IT tasks that support key business initiatives. * Compared to 1:250 for current desktop environment. 1:10,000 IT to endpoint ratio typically seen for mobility / managing smartphones using EMM 22

23 Reduce Help Desk / Support Staff Costs Current State of IT 3.8 hours/user/year spent on average across deskside and centralized support for desktop users 12% of tickets for new device and software installation 20% - 50% of tickets for password reset / recovery 15% of tickets related to VPN connectivity AirWatch Value Self-service features reduce helpdesk tickets: Workspace ONE unified app catalog with SSO Domain password reset from Workspace ONE BitLocker recovery key in self-service portal Per-app VPN and VPN on-demand Our goal is to enable the user to pick up a Windows 10 device and have it fully functional in less than an hour without any helpdesk support. This allows the IT administration team to reduce the support and focus more on innovation. Going forward we are looking at VMware as a strategic partner in delivering excellent services to our customers. - DB Systel GMBH 23

24 Consolidate Disjointed Management Software Current State of IT Fragmented tools and point solutions across various IT management tasks Software Typical Maintenance / Subscription Costs Image management $3 /device/year $30,000 Annual Costs for 10k users Client management $11 /device/year $110,000 Enterprise store front and SSO Data security / encryption $3 /user/month $360,000 $10 /device/year $100,000 AirWatch Value Unify fragmented tools into one comprehensive solution for single-pane management, Save on maintenance and subscription costs Manage any device / endpoint - mobile, desktops, specialpurpose Consolidate distribution and access across all apps - internal, SaaS, store, Win32, remote Built-in capabilities for security, encryption (BitLocker), and remote management Others? More than 500k per year 24

25 Reduce On-premises Management Infrastructure Current State of IT Heavy on-premises infrastructure resulting in large maintenance / upkeep costs Infrastructure Servers & Storage Network VPN Utilities Maintenance / Lease Costs Assuming 1 per 1000 endpoints; $10,000 upfront cost; 20% for maintenance / upkeep Assuming 1 subnet per 100 endpoints; 1 hour/mo. for network maintenance; $40 hourly IT rate Assuming 10% remote employees; $150 /user/year in VPN access costs Assuming 850W in power and cooling per server; $0.10/kwh energy costs; 24x7x365 runtime Qty. 10 nodes 100 subnets 1,000 users 10 nodes Annual Costs for 10k users $20,000 $48,000 $150,000 $7,000 AirWatch Value Cloud-first management approach that reduces onpremises infrastructure and costs More than 200k per year Cloud policy and patch management Cloud distribution network P2P optimization Built-in VPN (with AirWatch Tunnel) 25

26 Indirect Benefits: Improved Security and Compliance Current State of End User Employee downtime in traditional PC management approach as users wait for: Lack visibility into off-network devices Cannot trust the OS image, patches and apps Takes weeks to push critical patches across devices Protect work data with mix of work and personal tasks Increased risk of data loss as devices get more mobile 200+ days to identify incidents / vulnerabilities 60+ days to contain / remediate incidents AirWatch Value Advanced security features to defend and remediate against security threats Instant push-based management on any network Get real-time visibility for endpoints on any network Proactive management to harden OS against threats Conditional access to work resources and automated compliance Remove company data from lost or stolen devices Using internal estimates of the percentage of enduser devices compromised each year, our mean time to identify incidents (MTTI) and mean time to contain incidents (MTTC), we estimate an annual saving of approximately $4.6M. - VMware s Move to a Digital Workspace 26

27 Indirect Benefits: Improve End User Experience and Productivity Current State of End User Employee downtime in traditional PC management approach as users wait for: OS migration and upgrades Password recovery Access to required apps Windows updates installation Recovery from malware and security incidents Access to resources when roaming 12+ hr./user/yr. VMworld 2017 AirWatch Value User-centric management approach that reduces downtime and increases productivity Out-of-the-box provisioning to get users up and running quickly Self-service features that reduces the wait on IT Improved security posture that keeps device, apps, and data protected Anytime, anywhere access to work apps and data Content: Not for publication 27

28 Summary Let s recap

29 How Does AirWatch Help you? LOWER COST Simplify OS deployment able to provision and trust image out of the box Consolidate management tools do everything twice vs. single pane UEM management Cloud-first approach to eliminate onpremises infrastructure Simple configuration and application lifecycle management IMPROVE SECURITY & COMPLIANCE Instant push-based policy and patch management on any network Real-time context and posture for all endpoints Policy-based, proactive OS hardening and compliance automation Micro-segmentation with per-app VPN vs. traditional device VPN+NAC DELIVER BETTER USER EXPERIENCE No more corporate locked down devices enable end user choice Privacy-centric management that separates work and personal apps and data One-touch, self-service access to apps and resources without VPNs Faster and reliable system performance 29

30 Ways to Learn More Sessions UEM1745BU - An Insider's View into Windows 10 Management with VMware AirWatch: A Technical Deep Dive - 8/29 2:00pm UEM1827BU - Cut the Cost with Cloud-First, Scalable Windows Software Distribution - 8/30 12:30pm Group Discussions UEM2931GU - Big Mobile Device Management and Mobile Application Management Deployment Data: What We Have Discovered and How We Have Responded - 8/30 3:30pm Meet the Expert Stop by our booth MTE4825U - Mobile and Desktop Converge with Jason Roszak - 8/30 10:15am Content Hands-on Labs Stop by our hands on labs at VMworld ASK THE EXPERTS 30

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