OIT DIGITAL CHAT F E B R U A R Y 1 0,

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Walter Douglas
5 years ago
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1 OIT DIGITAL CHAT F E B R U A R Y 1 0,

2 AGENDA GT360 Update ITSM/ITIL Andrew Dietz OneIT Mark Juliano General Announcements Q&A

3 GT360 UPDATE M A R K H O E T I N G

GT360: LOOKING FORWARD GT360 Enterprise IT Strategy Integrated Engaging Intuitive Trusted Holistic Transformative 4 Five & Five Organizational Performance Management Early Wins Technology Business

4 GT360: LOOKING FORWARD GT360 Enterprise IT Strategy Integrated Engaging Intuitive Trusted Holistic Transformative 4 Five & Five Organizational Performance Management Early Wins Technology Business Model Enterprise Systems & Strategy Creating Innovation Capacity OneIT Shared Values Increased Collaboration Streamlined Service Delivery Effective Governance Continuous Improvement Digital Experience Footprint Student Information Systems Financial Systems Human Capital Management Learning Management System Customer Relationship Management

5 ITSM/ITIL UPDATE A N D R E W D I E T Z

6 THE ITIL SERVICE LIFECYCLE

7 FIRST PRIORITY: CHANGE MANAGEMENT Objective To centrally control the lifecycle of all changes to the infrastructure in order to minimize impact to service delivery. Strategy Task Force will define the process details Initial rollout will only encompass a few select services Gradually add services as process matures The strategy and timelines will ultimately be guided by an ITSM Steering Group Interdependencies Process automation Configuration Management: the CMDB Incident Management

8 TENTATIVE TIMELINE (1 of 2) Office of Information Technology IT Service Management Roadmap ServiceNow Implementation Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Phase 1: Pilot Discovery Initial Product Review Decision Point: License Renewal License Renewal Phase 2: Tool Integrations Solution Review Phase 3: Onboarding of Service Teams Service Catalog Management Improvements from Focus Group Feedback Review ServiceNow Catalog Capabilities Service Catalog Updates (as part of ServiceNow onboarding and Service Level updates) Configuration Management Initial CMDB Rollout Data Import Integrations Build and Maintain CMDB Interdependencies Change Management Define Framework Phase 1: Initial Rollout (Limited Scope) Process Review and Assessment Phase 2: Iterative Sprints New Services Added Each Sprint

9 TENTATIVE TIMELINE (2 of 2) Office of Information Technology IT Service Management Roadmap ServiceNow Implementation Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Phase 1: Pilot Discovery Initial Product Review Decision Point: License Renewal License Renewal Phase 2: Tool Integrations Solution Review Phase 3: Onboarding of Service Teams Incident Management Define Framework Service Desk Training Phase 1: Initial Rollout (Limited Scope) Process Review and Assessment Phase 2: Iterative Sprints New Services Added Each Sprint Service Level Management Define Framework COB Student Consulting Fall '17 Engagements COB Student Consulting Spring '18 Engagements Knowledge Management KM Module Enabled in ServiceNow Define Framework Define Service Levels (milestones not identified) Rollout and Updates Synchronized with Incident Management

10 GT360: LOOKING FORWARD GT360 Enterprise IT Strategy Integrated Engaging Intuitive Trusted Holistic Transformative 10 Five & Five Organizational Performance Management Early Wins Technology Business Model Enterprise Systems & Strategy Creating Innovation Capacity OneIT Shared Values Increased Collaboration Streamlined Service Delivery Effective Governance Continuous Improvement Digital Experience Footprint Student Information Systems Financial Systems Human Capital Management Learning Management System Customer Relationship Management

11 OneIT M A R K J U L I A N O

12 OneIT Building the IT Community Shared Values Increased Collaboration Streamlined Service Delivery Effective Governance Continuous Improvement

13 OneIT OneIT is OneIT isn t Community Collaboration Solve Shared Problems Shared Services Proscriptive Replacing ITAC

14 OneIT 3 PILLARS Relationship Building Common Knowledge/ Sharing Thought Fostering

15 OneIT 3 PILLARS 1 ACTION

16 OneIT Steering Committee Cross-campus representation Gather feedback and ideas Focus and priorities

17 OneIT Next Steps Steering committee open feedback meeting Social event in spring ITAC integration

18 OneIT Feedback Now Feedback Later Steve Hodges - shodges@gatech.edu Mark Juliano mj@gatech.edu

19 GENERAL ANNOUNCEMENTS M A R K H O E T I N G

20 Q&A

CI User Engagement Activities and Schedule Nov Apr 2013

CI User Engagement Activities and Schedule Nov Apr 2013 OCEAN OBSERVATORIES INITIATIVE Activities and Schedule Nov 2012 - Apr 2013 Julie Thomas, Operations Director Susanne Jul, User Experience Lead 1 Overview Review engagement points in the iterative release