Setting the Bar: Best Practices for CW Engagement

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Sponsored by Setting the Bar: Best Practices for CW Engagement Presented by: John Heigl, Consultant,

Director, Global Services, Staffing Industry Analysts May 20, 2015 10 am PT/ 1 pm ET This webinar is

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1 Sponsored by Setting the Bar: Best Practices for CW Engagement Presented by: John Heigl, Consultant, Global Flexible Staffing Services, Eli Lilly Scott Moorhouse, Consultant, Fieldglass Adrianne Nelson, Director, Global Services, Staffing Industry Analysts May 20, am PT/ 1 pm ET This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. If you cannot access the audio, you may dial into the call by dialing and using access code Need further assistance? Contact SIA customer service at or memberservices@staffingindustry.com 2015 by Crain Communications Inc. All rights reserved by Crain Communications Inc. All rights reserved.

2 Who We Are Over 1000 client organizations benefit from our international research services 80% of the largest 50 U.S. staffing firms and 60% of the world s 25 largest staffing firms are corporate members Over 70 buyers of contingent labor are members of our CWS Council, representing over $100 billion in annual contingent workforce spend Customers in more than 80 countries Founded in 1989 Acquired by Crain Communications ($200M media conglomerate) in 2008 Headquartered in Mountain View, California and London, England 80+ years of industry and advisory service experience among executive team 2015 by Crain Communications Inc. All rights reserved.

Our speakers today John Heigl, Consultant,

5 Our speakers today John Heigl, Consultant, Global Flexible Staffing Services, Eli Lilly Scott Moorhouse, Consultant, Fieldglass Adrianne Nelson, Director, Global Services, Staffing Industry Analysts 2015 by Crain Communications Inc. All rights reserved.

6 Contingent Worker Engagement Best Practices CW Request CW Sourcing CW Selection CW Onboarding CW Assignment Management CW Offboarding CW Payrolling Independent Contractors

9 Polling Question How many suppliers per contingent worker job requisition/ type do you allow? 1) 1 5 2) ) 10 or more 4) No limit 5) Don t know

Engage in Demand Planning Sourcing Best Practice #1 - Communicate future needs with suppliers (ie, company will begin building mobile app in six months) -

10 Engage in Demand Planning Sourcing Best Practice #1 - Communicate future needs with suppliers (ie, company will begin building mobile app in six months) - Implement parallel distribution practices Focus on roles that are hardest to fill Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 13

11 Use Accurate Job Requirements Sourcing Best Practice #2 - Include experience levels (junior, senior, etc.) - Hold intake calls to vet requirements/needs for professional roles Clearly distinguish between necessary skills and nice-to-have skills Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 14

Limit Suppliers in Distribution Sourcing Best Practice #3 - Distribute postings to no more than five suppliers (for easy-to-fill positions) - Develop partnerships

12 Limit Suppliers in Distribution Sourcing Best Practice #3 - Distribute postings to no more than five suppliers (for easy-to-fill positions) - Develop partnerships with strategic suppliers Beware of favored suppliers that are not supported by QERC metrics Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 15

Contingent Worker Selection Communicate -

selection timeframe 2015 Fieldglass, Inc.

14 Do you have a time limit for managers to grant interviews? 1) Yes 2) No

15 Communicate Engagement Priority Selection Best Practice #1 - Align candidate submission rules to engagement management priority Poor communication can lead to poor candidates Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 18

Communicate Candidate Status Selection Best Practice #2 - Provide suppliers with regular updates on requisition status - Apply and communicate reasons why candidates are

16 Communicate Candidate Status Selection Best Practice #2 - Provide suppliers with regular updates on requisition status - Apply and communicate reasons why candidates are not shortlisted or, if interviewed, not selected Rejection reasons could lead to disagreements Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 19

Communicate Selection Timeframe Selection Best Practice #3 - Establish and communicate timeframe for selection - Create and communicate business rules that

17 Communicate Selection Timeframe Selection Best Practice #3 - Establish and communicate timeframe for selection - Create and communicate business rules that will be enforced when timeframe is not met Don t communicate information too early Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 20

Establish transparent pricing 2015 Fieldglass, Inc.

18 Contingent Worker Assignment Management - Define a time & expense policy - Survey key stakeholders - Establish transparent pricing 2015 Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 21

19 Polling Question Are you currently collecting pay rate information for all contingent workers? 1) Yes 2) No

Define a Time & Expense Policy Assignment Management Best Practice #1 - Communicate the types of invoices allowed - Develop documentation if needed

20 Define a Time & Expense Policy Assignment Management Best Practice #1 - Communicate the types of invoices allowed - Develop documentation if needed (potentially mirroring FTE requirements) Be aware of potential supplier pushback Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 23

Survey Key Stakeholders Assignment Management Best Practice #2 - Solicit regular program feedback from managers, suppliers and workers - Gather worker quality feedback throughout

21 Survey Key Stakeholders Assignment Management Best Practice #2 - Solicit regular program feedback from managers, suppliers and workers - Gather worker quality feedback throughout entire worker assignment Low response rates if not an automated process or action not taken on feedback Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 24

Establish Transparent Pricing Assignment Management Best Practice #3 - Require pay rate information on all workers from suppliers Buyer must be

22 Establish Transparent Pricing Assignment Management Best Practice #3 - Require pay rate information on all workers from suppliers Buyer must be willing to increase rates when market dictates in order to facilitate partnership Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 25

23 Key Best Practices for Eli Lilly Best Practice Quality Efficiency Cost Risk Benefit Upfront start date & step timeline agreement Increases EM satisfaction by 50% with the same exact delivery time Experience levels with titles Ensures experience & prevents overbuying Intake call (professional) Send resumes in parallel if priority is quality Ensures best candidates submitted quickly Incents best not first candidate <6 suppliers per easy-to-fill request (<4 LIDS) Engages suppliers, minimizes candidate processing Measure worker quality throughout assignment Facilitates improvement of #1 buyer priority & complaint area Publish guidelines (ex. time & expense) Reduces risk and reprocessing 2015 Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 26

Confidential Report NOT for Distribution 2015

26 Upcoming webinars Spend Control for Program Managers 5/27/2015 Contingent Workforce Legal Update 2015 ACA and other concerns 6/24/2015 Contingent Workforce Best Practices for APAC 7/15/2015 CW 3.0 Increasing Value in Mature CW Programs 7/22/2015 Future Workforce: Next Generation Workforce Management 8/26/2015 CW 1.0 Making Sense of the CW World 9/23/2015 Technology Trends 9/23/2015 HR and Procurement, who runs the show? 10/28/2015 Online Labor Marketplaces 10/28/2015 VMS MSP Landscape 11/19/2015 In House vs Outsource, which model is right for you? 12/17/ by Crain Communications Inc. All rights reserved.

Get identified as the expert in contingent workforce program management

Upcoming CCWP Certification & Training Classes: July 14 th & 15th

Oct 6 th & 7 th (Tue/Wed) London, UK Oct 21 st & 22 nd (Wed/Thur)

27 Get identified as the expert in contingent workforce program management with CCWP. Sign up for certification or training. Upcoming CCWP Certification & Training Classes: July 14 th & 15th (Tue/Wed) August 11 th & 12th th (Tue/Wed) Chicago, IL Washington, DC Oct 6 th & 7 th (Tue/Wed) London, UK Oct 21 st & 22 nd (Wed/Thur) Dallas, TX Dec 8 th & 9 th (Tue/Wed) Northern California 2015 Crain Communications Inc. All rights reserved.

28 2015 Contingent Workforce Conferences cwssummitap.com CWS Summit North America October CW Solutions Forum October Omni Dallas Hotel, Dallas, TX cwsolutionsforum.com cwssummit.com

Copies of the slides and a link to the audio recording will be distributed to all attendees within 48 hours following the webinar A replay of the webinar will be available for CWS Council Members at

30 Copies of the slides and a link to the audio recording will be distributed to all attendees within 48 hours following the webinar A replay of the webinar will be available for CWS Council Members at Research links: Contingent Workforce Engagement Best Practices 2014 Contingent Buyers Survey: How do buyers find and select their staffing suppliers? 2015 by Crain Communications Inc. All rights reserved.

Take Your Program to the Next Level by Building a Plan for Continuous Improvement

Thought Leadership Series May 9, 2012 10 am PT/ 1 pm ET Take Your Program to the Next Level by Building a Plan for Continuous Improvement Moderator: Stephen Clancy, Director of Contingent Workforce Strategy