APTA Fare Collection Workshop Fort Worth Fare Collection 101

Transcription

1 APTA Fare Collection Workshop Fort Worth Fare Collection 101

2 Fare Collection is a Solution! Includes: On-board sales and fare collection Payment media Media distribution strategy / reloading Revenue collection (vaulting) Reporting functionality

3 Drop box: Secure money collection just the basics Registering Farebox: Limited currency detection and data collection Validating Farebox: Enhanced currency detection and rich data collection Cashless Solutions A smart media centric solution

4 No validation/counting of coins or bills (be ready for anything!) Reliant on driver determining valid / full fare payment No automated data collection capabilities No reporting capabilities No audio / visual feedback to passenger Utilizes standard tear-off transfers

5 Useful for odd-shaped buses/trolleys Useful for small to large agencies Useful for agencies wanting to go Cashless Requires little maintenance Low-cost alternative Useful for para transit Useful for fixed-route service

6 Registration of coin and bill no denomination/fraud validation (be ready for almost anything!) Drivers provide assistance verifying fare payment Some data collection capabilities: Driver input for fare classes Number of coins and bills collected Reporting capabilities limited by reduced data collection

7 Requires some maintenance Add-ons available for other technologies: Smart Card Magnetic Stripe Transfer issuance Some provide passenger feedback: Audio / Visual

8 Mid-range cost solution Requires specific footprint in bus Useful for fixed-route operations Can be used on para transit

9 Validation of coins or bills inserted: Electronic currency detection Denomination detection Token detection Rich data collection: Fare classes Payment methods Date/Time details Bus route/bus stop details Enhanced reporting capabilities

10 Provides more technology options: Magnetic stripe Barcode QR Code Smart Card NFC (Near Field Communication) SAE-J1708 (CAD/AVL/APC/etc. interface) GPS Provides ability to generate electronic transfers Barcode Magnetic Smart Media

11 Provides passenger feedback: Audio / Visual Media purchase and reload on the bus Useful for small to large agencies Requires regular maintenance Mid to High cost solution Requires specific footprint on bus Useful for fixed-route

12 Smart Media centric Can be combined with drop box No bill or coin validation Combined back-end Utilizes Smart Media Rich data collection: Fare classes Payment methods Date/Time details Bus route/bus stop details Enhanced reporting capabilities supported

13 Provides media reload on the bus Useful for small to large agencies Low to Mid cost solution Useful for para transit Useful for fixed-route service Installed on almost any bus / vehicle size and type Requires almost no maintenance Able to generate electronic transfers Smart Media

14 Communication with on-board technology: CAD / AVL APC Signs Single Operator Sign-On

15 A lot of payment options for agencies: Cash (bills, coins, tokens) Credit card Smart media Magnetic media Barcode media NFC & Cell phone Link to Social Networks QR Code Future?????

16 Media distribution methods: Attended stations At transit agency? At local vendor? Ticket Vending Machines Website Cell phone

17 Vaulting methods: Mobile vault Wall vault Secure / Non-Secure

18 Data retrieval methods: Wireless Probe Cellular

19 Reporting: Fully automated or manual intervention Capable of exporting / importing to other tools Report access Report requirements fixed or customizable? Configuration Management: User Programmable or Hard Code? How are configuration modifications transmitted?

20 A Fare System is the only system that touches all departments within an Agency Requires participation at all levels For design decisions Definition of information to be collected Operations processes Maintenance Customer Service Agency Demographics Fleet size and configuration Facility information Staffing Ridership by category

21 Passengers don t have training sessions Validation can slow down boarding How to distribute new technology? New technology can equal higher passenger costs Possible increase to operational budget: Maintenance Equipment Spare parts

22 Encourage new technology usage with incentive programs: Loyalty points Lower cost passes Lost card insurance Use your brochures & website to advertise new solutions Subsidize costs of new technology with business / educational partnerships Be positive about changes!

23 Total solution! Many different solutions available Know your agency & its requirements Know the available technology: Drop Boxes Registering Fareboxes Validating Fareboxes Cashless Solution Bills / Coins No data collection Fixed route Para transit route Low maintenance Low cost solution Bills / Coins Some data collection Some technology options Fixed route Medium / High maintenance Mid cost solution Bills / Coins Rich data collection Flexible technology options Fixed route High maintenance High cost solution Smart media Magnetic media Rich data collection Flexible technology options Fixed route Para transit route Low maintenance Low Mid cost solution

24 Thank you! Tamara Sears x.232