Association for Commuter Transportation

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1 February 3 5, 2019 Walt Disney World Coronado Springs Hotel A leadership development program for early to mid-career professionals with fewer than five years of experience in TDM. The three-day retreat will bring together a cross-section of TDM professionals from around the country, representing public and private organizations. The program offers participants in-depth learning opportunities that will provide a strong foundation for individual growth, build a network of peers for continuous support, and prepare participants for leadership in their professions and ACT. During this program, participants will: Spend three days learning from professional trainers, TDM experts, and ACT leaders. Take an online leadership assessment to identifying ways to increase effectiveness. Focus on improving the customer experience. Identify how to create a motivating work environment. Be introduced to Emotional Intelligence. Improve communication skills for leading others. Learn how to coach others to maximize performance. Learn strategies for leading others through change. Strengthen understanding of TDM Learn about ACT and how to achieve personal and professional growth through the organization. Return home ready to take on new tasks and lead! with confidence! Leaders are made rather than born. Warren Bennis

2 ImpACT! Program Agenda February 3 8:30 9:00 Breakfast 9:00-10:00 Welcome and Introductions 10:00 12:30 Training Sessions: Exceeding Your Customer s Expectations The WOW Model of Customer Experience Introduction to Emotional Intelligence DiSC Overview and Profile 12:30 1:15 Lunch 1:15 4:45 Training Sessions: Communication Skills for Leading Others Speaking and Listening Coaching Others to Maximize Performance Dealing with Difficult People and Challenging Situations Developing Right Processes & Process Management 5:00 Special Event February 4 8:30 9:00 Breakfast 9:00-10:00 Training Sessions: Creating the Right Work Environment The Right Products/Service Management Challenges Personal Action Plan 12:00 1:00 Lunch 1:00-2:00 The Exciting World of ACT 2:00-4:45 Group Project Development & Planning 6:00 7:00 Reception with ACT National Board of Directors Being a part of ImpACT was a great experience a person can find all sorts of resources for professional development training, but having it presented through the lens of the TDM industry was so much more illuminating and immediately practical. In just a few days, I had an expanded network of peers and ACT leadership, and those conversations let me bring the trainings to bear right away on the challenges facing my team back home. - Zach Howard, 2018 ImpACT Participant, University of Washington February 5 8:30 9:00 Breakfast 9:00 10:00 ACT Public Policy and TDM Advocacy 10:00 11:30 Group Project Work 11:30 12:00 Program Recap and Review 12:00 1:00 Lunch with ACT National Board of Directors 1:00 2:00 Presentations to ACT National Board of Directors and Certificate Presentation

3 Training Details Over the three days, participants will receive in-depth training from professional coaches and experienced TDM professionals with the skills and knowledge to become the effective leaders they want to be. Topics may include: Skills for Non-Managers Outline how one can lead without holding the title manager or supervisor Provide participants with tactics for increasing their influence Review theories of motivation and how to get others to support ideas, concepts, and actions Employee Motivation & Coaching Address elements that contribute to a positive work environment Explain the importance of hiring and keeping the right people Help participants target specific actions they can take to se the stage for their employees to achieve success Raising Your Emotional Intelligence Introduce the concept and benefits of emotional intelligence Discuss brain function as it relates to emotional intelligence Familiarize participants with the five emotional competencies Offer tactics for reframing events Provide guidance for acting with empathy Customer Service Excellence Highlight the importance of service standards and their impact on a customer s experience How to think in a customer-centric way Explain service language and its importance in communicating with customers How to handle demanding customers and difficult situations Measuring service levels Overview of organization s mission and goals How to make the most of your membership Opportunities for leadership that will grow you professionally Public Policy & Advocacy Overview of ACT s federal legislative goals and activities Highlight key policy issues that guide and impact TDM initiatives and strategies How you can become an effective advocate

4 Overview of Participation The development of strong leaders within the TDM profession is essential to achieving the goals of improving the quality of life of individuals, the livability of communities, and stimulating economic activity. The ImpACT! program recognizes and develops emerging leaders who have shown a commitment to professional service at the start of their career in TDM. The program provides selected candidates with leadership training and ongoing mentorship by identifying needs for volunteer service within ACT that match with each participant s leadership goals. It is the program s goal that the leadership training and experience provided shall inspire continued service within ACT throughout one s career. Candidates must commit to the following: Attend a 3-night/3-day program, February 3-5, 2019, at Walt Disney World. Participate in PALs mentorship program following the ImpACT! Program. Complete periodic feedback surveys, during and after the program. Actively participate in a group project providing support to ACT. Attend ACT International Conference. Program Fees & Benefits The $2,250 tuition fee for the ImpACT! program, includes the following: Three nights of accommodation at the Coronado Springs Hotel at Walt Disney World Three breakfasts, three lunches, and one reception (light dinner) Workshop books and materials Travel to/from Coronado Springs Hotel and Orlando International Airport via Disney Magical Express Additional Program Benefits: Mid-year Training Webinar Complimentary registration for ACT s Public Policy Summit or Legislative Fly-In $200 discount for 2019 ACT International Conference in New York City $100 discount for 2019 TDM Forum (location TBD) Complimentary registration for one (1) Pre-Conference Workshop at International Conference Participation in PALs Mentoring Program Networking and learning opportunities throughout the year Some ACT chapters provide scholarships to support member participation in the ImpACT! program. Participants should first apply and be selected for participation in the program before receiving support from their chapter. Participating organizations, chapters and /or agencies sponsoring participants in the program are responsible for tuition, airfare and travel costs to and from the participant s home airport, and other miscellaneous expenses.

5 Application Requirements 1. A personal narrative on a separate sheet of paper that addresses the following: Why participation in the ImpACT! Program is an important next step in your personal and professional development. Demonstration of self-reflection in past leadership successes and challenges. Thoughts on how a sustained, collaborative mentoring relationship will contribute to your leadership development. Description of personal strengths, including how these align with selected areas of interest related to ACT leadership roles, councils, committees, current activities, and priorities. Personal narrative should be 500 to 800 words in length. Applicant must write clearly and concisely in a professional manner. 2. A reference letter from a professional supervisor or ACT leader with first-hand knowledge of your leadership potential and qualities. The letter should provide evidence of leadership potential and how the applicant has contributed and participated as a leader over time. The reference letter should specifically address why the applicant is a good fit for the ImpACT! Program at this time as well as his/her ability to become a successful leader in ACT upon completion of the program. The reference letter must be signed and sent on official letterhead. 4. A signed copy of the Participant/Employer Commitment Form 5. A current professional résumé. All documents should be submitted together via by September 28, 2018 to info@actweb.org with the following subject line: ImpACT! Application Selection Criteria The selection committee seeks diversity based on geography, gender, ethnicity and type of organization/ program. Particular attention is given to candidates' personal statements as well as those of their references. No more than two people from any organization can be selected for participation in the program per year. Preference will be given to those who do not have experience working on ACT chapters, committees, councils, etc., and to those who meet the following criteria: 1. Be a new TDM professional of any age with fewer than 5 years of experience working at a professional level in or with a TDM program, and 2. Be able to attend ACT s International Conference, and 3. Be prepared to commit to serve on an ACT Chapter, Council, or Committee upon completion of program, and 4. Be an ACT member.

6 ImpACT! Application Form Name: Title: Organization: Address: City: State: Zip: Phone: How many years have you been working in the TDM industry? years Have you participated in any other leadership programs (in TDM or any other industry)? Yes / No If yes, which ones? Upon completion of the ImpACT! Program, how would you like to be involved in ACT? Please select up to two (2) items. Chapter Council National Board Conference Planning Membership Committee Marketing & Communications Committee Professional Development Committee I have included or submitted the following: Personal narrative Reference letter Participant/Employer Commitment Form Professional resume Signature: Date: