EY Training Effective Executive Secretary

Transcription

1 EY Training Effective Executive Secretary July 2018

2 Introduction EY Training has specifically designed this workshop for executive secretaries to help them keep their bosses organized, on time and on track which is often a challenge, especially when you are not in charge. During this workshop, you will learn how to run an effective office and stay in charge, no matter how hectic the work gets. You will also discover how to build personal credibility, using techniques for better listening and dealing with challenging people and situations assertively. Skills practice exercises are interactive, allowing you to practice in a fun and highly engaging environment. You will learn key skills and gain knowledge to maximize your contribution to your manager, team and organization. Course outline Managing your boss Understanding the role of senior management Tips on making key relationships work Making good decisions Working for several bosses Building and managing Trust with bosses Managing yourself Understand your personal career drivers? Strategies for stress management Personal action plan Developing your network Time and task management Managing workload and planning ahead Understanding time management Delegating effectively Organizing effective systems; travel, meetings Proactive tips to help you gain control 2 Effective Executive Secretary All Rights Reserved EY

3 Course outline (contd) Effective communication Understanding different communication channels Learning how to be assertive Dealing with challenging and difficult personalities Understanding your conflict handling style Staying in control Building your credibility Learn the art of persuasion and influence Developing a professional image Understand the power of non-verbal behavior and body language Preparing to speak in front of others Preparing and presenting information at meetings Presenting with impact Communicating confidently at a senior level Representing your manager at meetings 3 Effective Executive Secretary All Rights Reserved EY

4 Registration form Effective Executive Secretary July 2018 Please fax this form to EY Training, Kuwait: or to: For more courses please visit our website: For further details please contact: /5033 Registration type: Individual Sponsored Company : 1 Name * : 2 Name * : Course dates: July 2018 Time: 9:00 a.m. 4:30 p.m. Venue: Radisson Blu, Kuwait Registration fee (per participant) KWD300 which includes Course material Lunch and other refreshments EY training certificate Special group rates Book three places and get a 10% discount Book six places and pay for five An invoice with all payment details will be send upon receipt of registration form. Payment must be received in full prior to the course start. Cancellation and refund policy A full refund less an administration fee of KWD50 will be given for cancellation requests received up to 5 working days before the event. Cancellations must be made in writing (letter/fax/ ) and reach our office before the 5 working days deadline. Delegates who cancel less than 5 working days before the event, or who don t attend, are liable to pay the full course fee, and no refunds can be given. However, if you wish to attend a subsequent scheduling of the course, and you have paid your course fee in full, you will only be invoiced for 25% of that course fee. Replacement participants are always welcome. Invoice to be addressed to Name* : Role* : Company* : 3 Name * : Contacts Should you have any inquiries, please contact: EY Training, Kuwait Mobile: /5033/ ey.training@kw.ey.com PO Box : * : Mobile* : Social media consent We aim to keep our external community engaged by sharing pictures and videos from our training programs to social media. As your privacy matters, we would like to make sure that you have no objections for us to post pictures or videos in which you might appear. Please let us know your preference by checking one of the below: I have no objections to appearing on EY social media posts I do not wish to appear on any EY social media post All courses are subjected to a minimum number of participants. If a course has less than the required number, then EY Training Center (EYTC) is entitled to cancel the course at its absolute discretion, without liability. In such instances, the EYTC team can offer the participants with alternative dates or program options that are at the same level or standard. Note: All fields marked with star (*) are required

5 EY Assurance Tax Transactions Advisory About EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com. The MENA practice of EY has been operating in the region since For more than 90 years, we have grown to more than 6,000 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region EYGM Limited. All Rights Reserved. ED None This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax or other professional advice. Please refer to your advisors for specific advice. ey.com/mena