TRAINING FOR BUSINESS NETWORK REALISING BUSINESS POTENTIAL

Transcription

1 TRAINING FOR BUSINESS NETWORK REALISING BUSINESS POTENTIAL

2 CONTENTS INTRODUCTION TRAINING AREA PAGES 4 PAGES SAFE HANDLING AND STORAGE OF MEDICATIONS 2. SAFEGUARDING VULNERABLE ADULTS 3. INTRODUCTION TO MENTAL HEALTH 4. AUTISM AWARENESS 5. DEMENTIA AWARENESS 6. PERSONAL RISK ASSESSMENT 7. EQUALITY AND DIVERSITY 8. CIEH FOOD SAFETY IN CATERING LEVEL 2 9. CIEH AWARD IN FOOD ALLERGEN AWARENESS 10. CIEH HEALTH AND SAFETY IN THE WORKPLACE LEVEL DATA PROTECTION 12. CIEH EMERGENCY FIRST AID AT WORK LEVEL CIEH FIRST AID AT WORK LEVEL CIEH EARLY YEARS FIRST AID LEVEL DEALING WITH DIFFICULT PEOPLE 16. CONFLICT RESOLUTION 17. MOVING AND HANDLING FOR WORK 18. ASSERTIVENESS IN THE WORKPLACE 19. CITY AND GUILDS CUSTOMER SERVICE SKILLS 20. HOW TO REALLY LISTEN! 21. AWARD IN EDUCATION AND TRAINING LEVEL INTERNAL VERIFIER (IV) AWARD: UNDERSTANDING THE PRINCIPLES AND PRACTICE OF QUALITY ASSURANCE 23. ASSESSOR AWARD: UNDERSTANDING THE PRINCIPLES AND PRACTICE OF QUALITY ASSURANCE 24. SUPPORTING SCIENCE 25. SUPPORTING ENGLISH 26. SUPPORTING MATHS 27. SOCIAL MEDIA FOR BUSINESS 28. LINKEDIN: MARKET YOUR BUSINESS 29. TWITTER: DON T GET DISTRACTED, GENERATE LEADS 30. BLOGGING: EXPAND YOUR CUSTOMER BASE 31. SAGE 32. SAGE ACCREDITED LEVEL AN INTRODUCTION TO PERSONALISATION AND PERSONAL SUPPORT PLANNING 34. STRATEGIC PERSONNEL MANAGEMENT FOR SMALL AND MEDIUM BUSINESSES 35. ICT SUPPORT IN YOUR WORKPLACE 36. MANAGEMENT OF BEHAVIOUR WHICH CHALLENGES SERVICES 37. STRESS AND STRESS MANAGEMENT 38. EXPECTATION MANAGEMENT AND CONFLICT RESOLUTION 39. CITY AND GUILDS TRAIN THE TRAINER 40. ACTIVE LISTENING AND COUNSELLING SKILLS 41. GEOCACHING 42. COACHING SKILLS TRAINING 43. COACHING FOR BUSINESS ACCREDITED TRAINING PROGRAMME 44. LEVEL 3 MENTORING ACCREDITED PROGRAMME 45. AWARD IN LEADERSHIP AND MANAGEMENT (ILM) LEVEL INTERNAL QUALITY ASSURANCE TRAINING FOR BUSINESS Update the skills and knowledge of your workforce to meet changing business and legislative needs and ensure customer care. We offer training for small, medium and large employers across the eastern region to maximise the skills and productivity of your workforce. We will work with you to identify your specific training and development needs and will deliver a cost effective and professional service. We are an established provider of training with a diverse range of courses on offer, including training in health and safety, equality and diversity, customer care, working with volunteers and management and performance of team. We are able to tailor our courses to meet the needs of your workforce. All courses can be delivered in your workplace by arrangement, please call us for details of group booking discounts. Our highly experienced and qualified team are up to date with current workplace practice and legislation to help you make the most of your business. Demonstrations were thorough and will all help immensely in my workplace. To discuss requirements please contact: Tel: training@realisefutures.org Web: STATEMENTS AND PARTNERSHIPS PAGES

3 TRAINING AREA WE DELIVER IN CENTRES ACROSS THE EASTERN REGION: Our experienced qualified team are up to date with all legislation and sector requirements. We can deliver at your premises, please enquire for details. Included here is our current range of courses, however courses can be tailored to your requirements depending on the needs of your team. For further information and to discuss your needs with a member of the training and development team, please contact us on: CAMBRIDGESHIRE NORFOLK SUFFOLK training@realisefutures.org Web: HEALTH, SAFETY AND COMPLIANCE ESSEX 1 SAFE HANDLING AND STORAGE OF MEDICATIONS This half day training provides essential information about all aspects of medication handling and administration. Delivery within your workplace can be arranged. To find out more about our locations, please call: Web: training@realisefutures.org Our training can be bespoke and delivered in your workplace, please enquire for details. 2 SAFEGUARDING VULNERABLE ADULTS This half day workshop is suitable for Health and Social Care workers who support, or come into contact with vulnerable adults. It is particularly suitable for new staff. 4 5

4 3 4 5 INTRODUCTION TO MENTAL HEALTH An intensive 6 hour course covering a short revision of the Mental Capacity Act and Deprivation of Liberty Safeguards: What is mental health? The recovery model, the issues surrounding dual diagnosis, e.g. mental health and learning disability. AUTISM AWARENESS An introduction to best practice in working with and supporting people who have autistic spectrum conditions (Autism and Asperger syndrome). DEMENTIA AWARENESS An introduction to Dementia awareness and best practice in working with people who have Dementia. By the end of this 3 hour session you will be able to demonstrate an understanding of the various causes and effects of Dementia, the support needs of people with Dementia and best practice when working with people who have Dementia. Lapwing Education is happy to recommend Realise Futures as a provider of beneficial professional development opportunities. 6 PERSONAL RISK ASSESSMENT By the end of this 3 hour course attendees will be able to: Demonstrate the skills required to undertake risk assessments. Become familiar with the personal risk assessment policy and procedure. Gain practical experience of recording and reviewing risk assessments and place risk assessment in context within provider services which seek to maximise choice and control. 7 EQUALITY AND DIVERSITY A 2 hour course to raise awareness of equality and diversity in the workplace and enable participants to plan for improvements. Define diversity and other jargon words, recognise the importance of meeting diverse needs, identify ways to challenge inappropriate behaviour and create a personal action plan for improving working practices. 8 CIEH FOOD SAFETY IN CATERING LEVEL 2 The course will benefit anyone working where food is prepared, cooked and served. During the day you will discuss the importance of food safety and the systems, techniques and procedures involved. You will learn how to control food safety risks such as personal hygiene, storage, cooking and handling and why this is important. Current regulations and terminology will also be incorporated into the course. 6 7

5 9 CIEH LEVEL 2 AWARD IN FOOD ALLERGEN AWARENESS This one day NEW course has been designed to help all food handlers in the catering and retail business, who serve or sell loose food to meet the 2014 Food Information Regulations. It is a legal requirement to provide complete and correct food allergen information to customers. 10 CIEH HEALTH AND SAFETY IN THE WORKPLACE LEVEL 2 This one day course has been designed to ensure that all employees are aware of their own safety and the safety of customers, contractors and the public. Employers are responsible for providing safe and healthy workplace conditions and this course will give you the right knowledge and attitude to achieve this. During the day you will discuss and understand the principles of health and safety and accident prevention: Why risk assessment is important and understanding hazards, risk and causes of harm. Why and how to follow important procedures and rules. What the responsibilities of employers and employees are. 11 DATA PROTECTION This half day workshop provides essential information on legislation, the 8 principles of data protection and how to apply them in your business. Including defining a data protection policy, the implications of storing your data electronically and how tools like a clear desk policy support good business practice. This course is also available as a 1 hour online interactive briefing. 12 CIEH EMERGENCY FIRST AID AT WORK LEVEL 2 This course will prepare you through practical and written information so you can provide adequate and appropriate first aid at work. During the course you will learn a range of skills including: How to treat an unconscious casualty; How to treat someone that is choking; How to treat someone that is not breathing; How to treat someone that is bleeding; How to treat someone that is in shock. 13 CIEH FIRST AID AT WORK LEVEL 3 This 3 day course is mandatory for all self-employed/employed managers or community leaders who are responsible for ensuring that there is adequate and appropriate equipment, facilities and personnel in their workplace for employee health and safety. You will: Understand the roles and responsibilities of a first aider; Be able to assess an incident; Be able to manage an unresponsive casualty who is breathing normally or struggling; Be able to recognise and assist a casualty who is choking, bleeding or in shock. Upon successful completion of the course, you will be able to act as a first aider in the workplace. 14 CIEH EARLY YEARS FIRST AID LEVEL 3 This course is aimed at those working in, or planning to work in child-care settings. The course has been developed to meet the first aid training requirements set out by The Practice Guidance in the Early Years Foundation Stage (EYFS) for Ofsted-regulated child-care settings. The course will include 2 units: Unit 1: Paediatric Emergency First Aid and Unit 2: Managing Paediatric Illness and Injury. 8 9

6 WORKING WITH THE PUBLIC 15 DEALING WITH DIFFICULT PEOPLE By the end of this 6 hour course attendees will have some useful coping strategies and some great techniques to enable them to manage difficult situations when working with the public and of course to avoid difficult situations arising in the first place. 16 CONFLICT RESOLUTION This course will provide you with a range of strategies for dealing effectively with conflict. You will learn how to reduce the risk of conflict and identify the responses to emotional and threatening situations. During this course you will: Understand the stages of escalation in situations and how to identify them; Practice how to diffuse situations and also how to challenge unacceptable behaviour; Look at your own personal safety and personal positioning when conflict arises; Learn the theory around behaviour and what creates tension and conflict as well as assessing your own level of stress and tension. 17 MOVING AND HANDLING FOR WORK This course aims to introduce you to the practical skills of moving heavy objects and manual handling. As a result of the course, you will become more familiar with safer practice when lifting, pulling or pushing. This will help you gain some confidence if you are asked to lift or carry large, difficult or heavy objects at work. 18 ASSERTIVENESS IN THE WORKPLACE This 10 hour course enables you to gain a fuller knowledge of passive, aggressive, assertive and manipulative behaviours and how they play out in the workplace. It will provide you with a toolkit of practical tips and techniques to manage your way confidently through scenarios which come up at work. Build your own inner confidence, celebrate your talents, learn more skills to negotiate with others and put yourself across in the best way possible. 19 CITY AND GUILDS CUSTOMER SERVICE SKILLS This course is a must for anyone wanting the best for their customers in the workplace in order to meet organisational objectives. The course will enable you to develop practical skills to deal with customer requests, take more initiative at work, know what customers want and need, active listening, organisational priorities and how to meet them in your job role, and much more. 20 HOW TO REALLY LISTEN! This short 3 hour workshop will enable you to practice a range of techniques to become a better active listener. You will practice some of the basic counselling techniques in order to engage more with managers, staff members and clients

7 DRIVING EXCELLENCE IN EDUCATION 24 SUPPORTING SCIENCE 21 AWARD IN EDUCATION AND TRAINING LEVEL 3 This 5 day course gives an introduction to teaching and training for adults. Participants learn about the professional role and responsibilities of the teacher/ trainer and gain an introduction to the principles of teaching. The course will enable you to understand and learn how to plan your own sessions to best support learning. The assessment has hands-on practical elements and includes the production of a portfolio of assignments, during which you will develop your presentation and practical skills so that you build your confidence to teach. 22 INTERNAL VERIFIER (IV) AWARD: UNDERSTANDING THE PRINCIPLES AND PRACTICE OF QUALITY ASSURANCE This 4 day course is for practicing assessors or tutors who hold the Assessor Award or equivalent. They may be ready to refine that practice to become internal verifiers for accredited learning. This course is also suitable for anyone very closely involved in the quality assurance of assessment process. Assessment is by the completion of a portfolio of work which will include professional discussions, essays and practical group work. 23 ASSESSOR AWARD: UNDERSTANDING THE PRINCIPLES AND PRACTICE OF QUALITY ASSURANCE This course is designed to offer support to non-specialist science teaching staff, Teaching Assistants and Cover Supervisors. It will allow participants to increase their knowledge, understanding and skills in relation to some of the science topics covered in primary classrooms; explore some of the theoretical issues in teaching science (why we do what we do) and translate learning into teaching activities that address the needs of primary pupils. 25 SUPPORTING ENGLISH This course is designed to offer support to non-specialist English teaching staff, Teaching Assistants and Cover Supervisors. It will allow participants to increase their knowledge, understanding and skills in relation to some of the English topics covered in primary classrooms; explore some of the theoretical issues in teaching English (why we do what we do) and translate learning into teaching activities that address the needs of primary pupils. 26 SUPPORTING MATHS This course is designed to offer support to non-specialist maths teaching staff, Teaching Assistants and Cover Supervisors. It will allow participants to increase their knowledge, understanding and skills in relation to some of the maths topics covered in primary classrooms; explore some of the theoretical issues in teaching maths (why we do what we do) and translate learning into teaching activities that address the needs of primary pupils. This 4 day course is for those who are practicing assessors or tutors and are ready to refine their practice. This course will enable participants to consider the principles of assessment practice including the importance of consistency, authenticity and reliability of evidence and how to ensure assessment practice is reasonable and suitable for learners needs. Assessment is by the completion of a portfolio of work

8 TRANSFORMING BUSINESS 27 SOCIAL MEDIA FOR BUSINESS This 10 week course allows you to get to grips with implementing the use of social media in the workplace. Whether it s to market your business, generate leads or develop a network with other businesses in your locality or industry its use will have one thing in common. It will change the way you and your colleagues are perceived by each other and by your clients and the public. On this course we will look at the considerations you need to make before embarking on your social journey online. 28 LINKEDIN: MARKET YOUR BUSINESS On this one day workshop we will explore the difference between individual and company profiles. We will help you get set up and connect with your business and personal contacts. You will learn how to post job vacancies, join and create specialist networking groups within LinkedIn. 29 TWITTER: DON T GET DISTRACTED, GENERATE LEADS On this one day workshop we will set up Twitter accounts, use software to manage multiple accounts and look at how using lists can keep your feeds clean and focused. You will learn how to utilise Twitter for prospective clients and people you need to be connected with to grow your business. 30 BLOGGING: EXPAND YOUR CUSTOMER BASE On this 1 day workshop you will look at blogging platforms, how to search for niche forums and networks and how to penetrate them with your blog entries. Blogging or vlogging is an amazing way to engage new audiences and drive new clients to your website and increase your online presence. 31 SAGE The most popular accounting software for small and medium businesses. If accounting or book keeping is something you do or want to do more efficiently then this is an excellent 5 week introduction. Learn what the software can do and how it can make your life so much easier than doing it by hand! On this course you will learn to: Create a company; Create customers and suppliers; Create a stock item and make an order; Raise an invoice; Create a year end report. 32 SAGE: ACCREDITED LEVEL 1 The most popular accounting software for small and medium businesses. If accounting or book keeping is something you do or want to do more efficiently then this is a good starting point. On this course you will learn to confidently: Create and set up companies, suppliers and ledgers; Stock control; VAT; Ordering and invoicing; Making payments; Basic reporting. The course is accredited with the OCR ITQ level 1 unit 10: Accounting Software

9 33 AN INTRODUCTION TO PERSONALISATION AND PERSONAL SUPPORT PLANNING A 3 hour session during which attendees will have the opportunity to develop an understanding of the principles and implementation of personalisation and personal support planning. 34 STRATEGIC PERSONNEL MANAGEMENT FOR SMALL AND MEDIUM BUSINESSES This 3 hour workshop is designed to support small and medium size organisations to effectively analyse the existing learning needs within the organisation and map them across to the organisational strategic plan. MANAGEMENT AND PERFORMANCE OF TEAMS 35 ICT SUPPORT IN YOUR WORKPLACE Whether you are a new start up business and need help with your website, have members of your team that need help with their office productivity skills or have specific tasks that you need help with, then we have a team of experts and professionals that can help. We have supported businesses by establishing a monthly help desk drop in service on their site, we have delivered specific workshops on using spreadsheets, mail merge or presentations and we have experts in implementing CRMs and other business systems that can support you with consultancy. Those of you that are purchasing or developing your own software solutions using a third party software development team, we can be the link that ensures you define exactly what you want and translate what the developers are saying into a language you understand. We deliver the support with technology that your organisation needs. 36 MANAGEMENT OF BEHAVIOUR WHICH CHALLENGES SERVICES By the end of this 3 hour course attendees will be able to understand how legislation, frameworks, codes of practice and policies relate to positive behaviour support, respond appropriately to incidents of challenging behaviour and support individuals following an incident of challenging behaviour

10 37 STRESS AND STRESS MANAGEMENT A wide range of options are available for this crucial area; from a Stressbusters team spending a day on site to meet and chat with your workforce to give them personalised advice, or workshops for staff and managers or longer courses from 5-30 hours. Talk to us to see how we can help your business. 38 EXPECTATION MANAGEMENT AND CONFLICT RESOLUTION By the end of this 3 hour session participants will understand why managing expectations is key to avoiding customer complaints. You will be able to identify situations in which conflicts can be informally managed, resolved and recorded and be able to distinguish between these situations and those in which a formal process must be instigated. 39 CITY AND GUILDS TRAIN THE TRAINER This 2 day course is suited to professionals who make presentations or facilitate workshops as part of their normal role. It would be ideal for someone wishing to develop the skills necessary in many roles and can be adapted to suit client groups to this effect. It is not a teaching qualification and therefore not suitable for people who deliver teaching programmes to participants or clients. 40 ACTIVE LISTENING AND COUNSELLING SKILLS This short 3 hour workshop will enable you to practice a range of techniques to become a better active listener. You will practice some of the basic counselling techniques in order to engage more with managers, staff members and clients. 41 GEOCACHING An introduction to the basic skills needed to use your SMART phone or a GPS receiver to locate hidden geocaches. This will also help you to read a map, improve your health and wellbeing, work as a team and get outdoors and have fun! Half or full day courses available. 42 COACHING SKILLS TRAINING To define and explore the purposes of coaching and the skills required to be an effective coach. This 3 hour course is suitable for professionals who already have or are about to take on a coaching role within their organisation. It would also suit supervisors and those taking on a performance development role with peers. 43 COACHING FOR BUSINESS ILM ACCREDITED TRAINING PROGRAMME This ILM qualification at level 3 is suitable for managers that are just starting practice in business coaching including team leaders and first-line managers. These qualifications develop the tools and confidence to coach or mentor people as part of a managers day-to-day role. 44 LEVEL 3 MENTORING ACCREDITED PROGRAMME Mentoring is an essential skill for managers, trainers, teachers and those working within a supportive framework. This 20 hour course will help participants to develop their knowledge of mentoring principles, mentoring agreements, and practical mentoring skills within their own work environment

11 OUR STATEMENTS COURSES 45 LEVEL 5 AWARD IN LEADERSHIP AND MANAGEMENT (ILM) This modular course is designed to help practicing or aspiring managers to develop their skills and experience, improve performance and prepare for management responsibilities. Module topics include managing improvement, leading innovation and change, developing teams, and becoming an effective leader. This course can either consist of a series of face to face training days which build towards the Award, or alternatively is presented as a blended learning programme with webinars, online course and coaching (virtual or face to face) to ensure you get a personalised space to develop your thinking and skills around quality, strategy and identifying customer needs. EQUALITY STATEMENT: The Realise Network aim to make courses welcoming and easy to access. We do not accept any homophobic, sexist, racist or disablist comments. We expect everyone to accept responsibility for upholding equality and showing respect to others. Our courses enable employers to meet sector regulatory requirements. SAFEGUARDING STATEMENT: 46 INTERNAL QUALITY ASSURANCE Every visitor to our centres can expect a safe environment free from abuse, harassment, bullying, discrimination or threat. We can assist you and your organisation to build reliable internal quality assurance systems and processes in a range of quality frameworks both internally and externally assessed. Additionally we offer a verification service to education providers to comply with a range of awarding organisations and their requirements. This service is tailored to suit each organisation; please contact us for a consultation. We encourage an open and supportive culture which promotes the safety and well-being of everyone. SUSTAINABILITY STATEMENT: The Realise Network uses limited resources responsibly so we: Minimise photocopying and recycle waste paper Turn off lights and equipment when not in use Embed the principles of sustainability into learning Actively support our local community 20 21

12 PARTNERSHIPS CERTIFICATION Some of our courses lead to a recognised qualification. There may be a certification fee to take the exam. Please enquire at the time of booking. For more details visit or phone Realise Futures is an approved centre for the following awarding organisations: Our courses will help you develop work related skills that are highly valued PRICES STARTING AT 25 PER PERSON OR 300 PER GROUP OF 20 PEOPLE BRAND NEW CONFERENCE CENTRE OPENING IN BURY ST EDMUNDS Located in the beautiful surrounds of Nowton Park, this is a great venue for event hire and meeting space. PRICES STARTING FROM 65 CALL TO BOOK 22 23

13 NETWORK REALISING BUSINESS POTENTIAL To find out more about the courses available contact: Tel: Web: