7 Best Practices for Long Service Awards Today
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1 7 Best Practices for Long Service Awards Today Long service awards have evolved. 7 ways to keep pace next year Paul Calnan Managing Director, TerryberryReward Mike Byam Author of The WOW! Workplace CEO, Terryberry
2 Meet the Recognition Experts via Chat Adam Porter Head of Sales and Marketing, TerryberryReward
3 Agenda 1. Who is TerryberryReward? 2. Establishing the Goals 3. What s Changed? 4. Elements of a Sustainable Framework 5. Where to Start 6. When to Use Technology 7. How to Make it Personal Participate for your chance to earn a copy of the WOW Workplace. 8. Awards for a New Generation
4 Who is TerryberryReward? An established partner with a proven reputation. We are proud of our heritage, committed to recognition solutions for businesses today, and leading the future of employee recognition. Our clients are amongst some of the biggest names in business and they trust us to deliver outstanding programmes to their employees. Our team provide a comprehensive service with in-house awards fulfilment and exemplary customer support. At TerryberryReward we ensure the process of setting up or maintaining your reward scheme is both simple and stress-free.
5 What are the goals for your Long Service Awards programme? Create a memorable moment for an individual Build a positive workplace culture for the team Communicate vision and values of the organisation
6 Service Awards Engage the Middle Majority MGR s Attention # of Employees Employee Performance
7 Milestones Matter
8 Poll Which best describes the Long Service Award Programme in your organisation? Organisation-wide programme It varies by department We are just beginning We don t have a long service award programme
9 Service Award Programmes are Evolving RELATE to a techno-driven generation RESPOND to recognition preferences ADAPT to new career expectations BRIDGE the gap to engage between milestones and after 15 years, you ll get a plaque
10 Median Tenure The typical UK employee entering the workforce today can expect to have 9 jobs, moving roles every 5 years.* *
11 Frequent Recognition Drives Engagement 20% increase 35% increase Engagement Level Monthly Weekly Daily Daily Telegraph, March 22, 2008, Ford. (citing findings of David Brown, Director of Hewitt Associates)
12 3 is the new 10 The benchmark for longevity has moved
13 Elements of an sustainable framework Tracking employee milestones Documenting achievements/ contributions Notification system Award redemption process Presentation format
14 360 Recognition Culture
15 Chat in your responses Which Reward & Recognition schemes are used in your organisation?
16 Where to Start? Include recognition in your structured onboarding programme Set expectations that your organisation recognises contributions Employees should understand when and how they earn recognition You only get one chance to make a great first impression. Download the Onboarding Questionnaire
17 Long Service Awards Roadmap a 360 Recognition Approach Celebrate the Start Onboarding/Welcome New Hire joins the company s recognition programme Peers and supervisors welcome her via ecards/social interaction Welcome aboard award or small gift We re glad you re here!
18 Long Service Awards Roadmap a 360 Recognition Approach Build the Relationship Create infrastructure to support day-to-day appreciation from supervisors and coworkers Anna
19 Long Service Awards Roadmap a 360 Recognition Approach Document Achievements Anna received an ecard from Jenny Record recognition moments hint: this is automated in a recognition platform! Begin to build a career recognition story Emily commented: Welcome to the team, Anna! Anna received recognition from Mike for Above and Beyond Anna, thank you for a great first month. You've already significant strides toward our Z-goals! Anna and Brad received recognition from Sarah for Customer Service Excellence Loved the new video you two created for our client. They were very pleased!
20 about anniversaries We celebrate our anniversary EVERY year?
21 Long Service Awards Roadmap a 360 Recognition Approach Anniversary Recognition Automate anniversary tracking Alert managers and make milestones visible to peers It s Daniel s long service anniversary send an ecard
22 Long Service Awards Roadmap a 360 Recognition Approach Anniversary Recognition Acknowledge every anniversary, on or close to the anniversary date. Reinforce specific contributions from the year/career Involve peers and supervisors Non-monetary recognition
23 Poll How are Long Service Awards presented in your company? One-on-one with manager or informal gathering of co-workers At a Company function or event Varies by department Awards are distributed without a personal presentation No Long Service Awards
24 Long Service Awards Roadmap a 360 Recognition Approach Major Milestone Recognition Milestone map Welcome 1 year 3 year 5 years 10 years 15 years 20 years etc. Tangible award, special recognition In-between anniversaries, nonmonetary recognition
25 Long Service Award Benchmarking
26 There s Power in the Presentation Consider the timing Choose the right presenter Check the facts Connect with the mission Download the Award Presentation Cheat Sheet
27 Awards in 2018 Make your award budget work efficiently Avoid evaporative awards Use awards that support your message
28 Long Service Award Budgeting Average recognition spend is 2.7% of payroll. Average long service award budget is per year of service.
29 Why Not Cash? How much does it cost to impact behaviour? 8% 4% American Productivity and Quality Center, Motivation Strategies, Potentials Magazine
30 The Problem with Gift Cards/Vouchers $80 Billion is spent on gift cards annually 2 out of 3 gift cards remain unused after a month 20% of gift cards are never used ABCNEWS.com: Why Our Best Intentions Go Astray, Stephen Dubner, author of Freakonomics. Jan 2007.
31 Tangible Awards Multiplies Impact Tangible long service awards remind employees that they are a part of something Connect your people with your brand and mission
32 Recipient Feedback A wonderful surprise having reached a milestone in my career, I was so excited looking through the catalogue. The rewards range on offer is superb, something for everyone, I am truly grateful to my company for the recognition, and for choosing TerryberryReward to manage the scheme both of whom, are the best in my opinion, simply the best. Thank you! I was so impressed with the ease of choosing a gift, placing the order and most of all the speed of delivery! I am delighted with my bracelet - a wonderful memento as I retire after 35 years. Thank you! I felt really privileged to have the opportunity of making a selection from such an inspirational rewards range.
33 Impactful Awards Product Characteristics Personally meaningful Exclusive & Symbolic Lasting Visibility/Trophy value
34 Impactful Awards Redemption Strategy Make your brand visible throughout the process User-friendly redemption process Signature awards for each achievement level Reporting/feedback loop
35 Awards for a New Generation - PERSONALISATION Personalised award kits Personalised award selection materials
36 Service Awards Today Let s Recap 1. Who is TerryberryReward? 2. Establishing the Goals 3. What s Changed? 4. Elements of a Sustainable Framework 5. Where to Start 6. When to Use Technology 7. How to Make it Personal 8. Awards for a New Generation
37 Questions Paul Calnan Managing Director, TerryberryReward Mike Byam Author of The WOW! Workplace CEO, Terryberry Follow us on Twitter Like us on Facebook
38 Request a Demo Terryberry's 360 Recognition Platform for all things recognition.
39 Free Educational Webinars Employee Recognition Best Practices REGISTER TODAY >
40 The WOW! Workplace by Mike Byam Page after page of real-world recognition ideas from top businesses like Stanley Tools, Google, Wegmans, and more. A practical guide and a great training tool for management teams. GET YOUR COPY!
41 Equip your organisation s leaders with the know-how to energise and engage your workforce through effective recognition. On-Site Training Programmes Virtual Training Programmes Learning Toolkits
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