ASCENSION TOWARDS EUROPEAN EXCELLENCE EXPERIENCE, RESULTS

Transcription

1 BUSINESS MARATHON ASCENSION TOWARDS EUROPEAN EXCELLENCE EXPERIENCE, RESULTS Q AND PROSPECTS Petro KALYTA, President of Ukrainian Association for Quality, President of Club of Quality Leaders of the Central and Eastern European Countries, Honorary President of International Guild of Quality Professionals, Member of the EOQ General Assembly

2 GROSS NATIONAL INCOME (per capita) Monaco 183 Norway 84 Switzerland, Luxemburg France, Germany, Austria, Finland Latvia, Poland, Czech Republic Russia Belarus Ukr Moldova Potential possibility to increase competitiveness and improve quality of life in Europe Thousand $ 2

3 Professor V. Lapidus (Russia) RUSSIAN COMPANIES IN COMPARISON WITH WORLD LEADERS: PRODUCTIVITY- UP TO 10 TIMES LOWER, DEFECTIVENESS UP TO 1000 TIMES HIGHER! (analogously in other CIS s countries) 3

4 SCALE AND LEVELS OF ORGANIZATIONAL EXCELLENCE Developed European Countries 1000 Points LEADERS LEADERS Total Total СIS countries Companies 4

5 CONSEQUENCES OF IMPERFECTION HIGH COST PRICE AND LOW PRODUCTIVITY DELIVERY OF HAZARDOUS PRODUCTS AND VIOLATION OF CUSTOMER S RIGHTS CONTRACTUAL DEFAULT LOW COMPETITIVENESS UNPRODUCTIVE OUTLAY OF RESOURCES IMPERFEC TION UNPAID TAXES AND DEFICIT OF BUDGET IMPOVERISHMENT OF CITIZENS WHO LOST THEIR WORKPLACES OR EARN PALTRY WAGES ENVIRONMENGTAL POLLUTION, SOCIAL TENSION etc. 5

6 Maturity levels GLOBAL TRENDS IN MANAGEMENT Generations of organizational relations 4 th Evident social orientation 3 rd Local target management systems. 2 nd Quality of products. Standards Standards 3 rd And continuous system improvement (above standards) 4 th 1 st Product safety. Technical regulation 1 st 2 nd - Illegal delivery of products 6

7 FUNDAMENTAL DIFFERENCES BETWEEN DEVELOPED AND POST-SOVIET COUNTRIES Developed countries History: Saturated market. Competition QUALITY Post-soviet countries History: Deficit market. Lack of competition QUANTITY MANAGEMENT SYSTEM 7

8 Ukraine, counting on a one inhabitant, has less quality management systems on ISO 9000 in comparison with: - China - in three and a half times, - Italy almost in 40 times! At the same time, at the experts opinion, only a small part of such systems in Ukraine are really operating. 8

9 THE EUROPEAN QUALITY CHARTER: IMPLEMENTATION OF ISO 9000 is the FIRST STEP towards Total Quality Management (TQM ) 9

10 Business excellence is the state of organization that defines its ability to set and achieve goals to satisfy interested parties Level of business excellence is the measurand characterizing the degree of long-term satisfaction of interested parties in the dynamics (is determined according to the methodology on the 1000-point scale, where 1000 points corresponds to the ideal) 10

11 Improvement is the process of transition from the achieved to higher level of excellence Motivation for improvement is to create a comfortable environment, differentiated by level of perfection (the higher the level of perfection, the more comfortable environment), where: Comfort environment is conditions, which provide conveniences for business as well as the psychological satisfaction of socially responsible organizations. 11

12 CONCEPTS OF EXCELLENCE (EFQM version 2009) Achieving Balanced Results Adding Value for Customers Leading with Vision, Inspiration and Integrity Managing by Processes Succeeding through People Nurturing Creativity and Innovation Building Partnership Taking Responsibility for a Sustainable Future 12

13 The EFQM Excellence Model 13

14 MODEL-BASED MECHANISM OF IMPROVEMENT 4.FULFILLMENT OF A PROGRAM 3.DEVELOPMENT OF INNOVATIVE PROGRAM OF IMPROVEMENT RADAR 1.IDENTIFICA- TION OF STRENGTHS AND AREAS FOR IMPROVEMENT 2.ACQUIRE NEW KNOWLEDGE 14

15 Score 1000 Ideal SCALE AND LEVELS OF BUSINESS EXCELLENCE BEST COMPANIES OF EUROPE BEST COMPANIES OF POST-SOVIET COUNTRIES Level in accordance with ISO

16 ASSESSMENT USING THE EFQM EXCELLENCE MODEL It is a unique integrated diagnostics, allowing to know the real level of excellence of the organization, its strengths and areas for improvement Helps for decision making: - оn development of improvement program; - оn the acquisition of knowledge about the best practice; - оn participation in the National Quality Award and/or Quality Tournament of the Central and Eastern Europe etc. As a result of assessment company can receive recognition certificate of its level of excellence 16

17 EXTENSIVE AND INTENSIVE DEVELOPMENT OF THE COMPANY Level of excellence, scores CONTINUOUS PURPOSEFUL IMPROVEMENT (BY THE MAP, WITH COMPASS) UNSYSTEMATIC EPISODICAL DEVELOPMENT (WITHOUT THE MAP) Time 17

18 Recognised for Excellence in the country On the way towards Excellence in the country Beginning towards Excellence in the country Recognised for Commitment to Excellence in Europe Business Marathon ASCENCION TOWARDS EUROPEAN EXCELLENCE Recognised for Excellence in Europe 5* Recognised for Excellence in Europe 4* Recognised for Excellence in Europe 3* Winner of the National Quality Award Laureate of the National Quality Award Finalist of the National Quality Award 300 Winner of the CEEC Quality Award Laureate of the CEEC Quality Award Finalist of the CEEC Quality Award 400 Finalist of the EFQM Excellence Award 450 Winner of the EFQM Excellence Award Prize Winner of the EFM Excellence Award NATIONAL ACTION ACHIEVE EUROPEAN RECOGNITION 18

19 ACTIONS THAT PROMOTES DEVELOPMENT OF MOVEMENT IN UKRAINE Informational promotion of concepts and EFQM Excellence Model Training of enterprises specialists and experts on excellent organizations Actions on quality management, CSR and Sustainable Development Ukrainian Charter For Business Excellence and Quality Ukrainian National Quality Award Club of Quality Leaders of Ukraine Promotion of companies winners of National Quality Award * Support of Ukrainian NGOs 19

20 ACTIONS THAT PROMOTES DEVELOPMENT OF MOVEMENT IN THE CEEC Informational promotion of the EFQM concepts, model and levels of excellence, Stairs of Excellence of UAQ including in the framework of WAQ project; Actions on quality, management, CSR and sustainable development including International project Constellation of Quality ; International Quality Tournament of the CEEC; Club of Quality Leaders of the CEEC; Promotion of companies winners of the CEEC Quality Award including Album Central and Eastern Europe. Leaders of Quality ; * Support of EOQ and EFQM. 20

21 MAIN RESULTS ACHIEVED IN UKRAINE More than 40 companies winners of Ukrainian National Quality Award achieved European recognition: 41 companies became holders of EFQM certificates Recognised for Excellence in Europe ; 22 companies became winners of International Quality Tournament of the CEEC, 8 of them are prize winners of the Tournament 2 companies became finalists of the EFQM Excellence Award (only in the CIS up to 2008) 21

22 MAIN RESULTS ACHIEVED IN THE CEEC REGION 53 companies from Belarus, Hungary, Kazakhstan, Lithuania, Russia, Romania, Ukraine, Azerbaijan and Tajikistan took part in the Quality Tournament of the CEEC; As a result of 8 Tournaments about 40 companies from 9 сountries received EFQM certificate Recognised for Excellence in Europe (including more than 20 companies with 5 stars); 48 companies became winners of the Tournament; 22 companies became Winners of the CEEC Quality Award; 8 companies participants of Business Marathon became finalists of the EFQM Excellence Award and two of them received status of Prize Winner of this Award. 22

23 BEST PRACTICE OF LEADING COMPANIES FROM THE CIS s COUNTRIES * Stavropol State Agrarian University (Russia), PRIZE WINNER of the EFQM Excellence Award * Medicina (Russia), PRIZE WINNER of the EFQM Excellence Award * Vodokanal St.Petersburg (Russia), Finalist of the EFQM Excellence Award * LUKOIL-Permnefteorgsintez (Russia), Finalist of the EFQM Excellence Award * Brovary RBD 50 (Ukraine), Finalist of the EFQM Excellence Award * Sandora (Ukraine), Finalist of the EFQM Excellence Award 23

24 EXTENSIVE AND INTENSIVE DEVELOPMENT OF ECONOMY Level of excellence, scores Widthway and upwards development (intensive) The more perfect the company, the more comfortable for it to exist in the state Development mainly in width (extensive) Better conditions to all Number of enterprises 24

25 MECHANISMS OF ECONOMIC DEVELOPMENT ADDITIONAL IMPROVEMENT ON CRITERION LEVEL OF BUSINESS EXCELLENCE (SUPERSTRUCTURE) IMPROVEMENT OF CONDITIONS TO ALL ORGANIZATIONS (BASIS) 25

26 NATIONAL STRATEGIC TASK CARDINAL DEVELOPMENT OF NATIONAL MOVEMENT FOR BUSINESS EXCELLENCE AND QUALITY All forest of organizations of the country should go to the qualitative growth and not just separate trees 26

27 27 WHAT IS REQUIRED FROM THE GOVERNMENT? SUPPORT OF THE MOVEMENT AND PROMOTION OF INVOLVEMENT THE WILL : MECHANIZMS OF MOTIVATION TO KNOW : SYSTEM OF GENERALIZATION AND DISTRIBUTION OF BEST PRACTICE TO BE ABLE : INFRASTRUCTURE OF PROFESSIONAL SUPPORT

28 MECHANISMS OF MOTIVATION SYSTEM OF AWARDS EASY STATE CONTROL (evidence of Respect) (evidence of Trust) STATE PROTECTION (including from raiders) PREFERENCES to organizations which improve their performance 28

29 MOTIVATION TO IMPROVEMENT (the more perfect the company, the more comfortable for it to exist in the state) Recognised for Excellence in the Country On the Way Towards Excellence in the Country Beginning Towards Excellence in the Country Recognized for Excellence in Europe 5* Recognised for Excellence in Europe 4* Recognised for Excellence in Europe 3* Finalist of the National Quality Award Winner of the National Quality Award Laureate of the National Quality Award AWARDS - INCREASING Winner of the CEEC Quality Award Laureate of the CEEC Quality Award Finalist of the CEEC Quality Award 300 CONTROL REDUCTION Prize Winner of the EFQM Excellence Award Finalist of the EFQM Excellence Award 400 PROTECTION - STRENGTHENING Winner of the EFQM Excellence Award A C P P PREFERENCES - INCREASING Recognised for Commitment to Excellence in Europe PK 29

30 MANAGEMENT SYSTEM AS THE BASE OF CSR AND SUSTAINABLE DEVELOPMENT Aim SUSTAINABLE DEVELOPMENT (SOCIETY, ECOLOGY, ECONOMY) (DREAM) CORPORATE SOCIAL RESPONSIBILITY (SOCIETY, ECOLOGY, ECONOMY) BUSINESS EXCELLENCE (SOCIETY, ECOLOGY, ECONOMY) Charitable Foundations (special tool) (BASIC TOOL) Realization 30

31 ORGANIZATION S EXCELLENCE LEVEL of management system improvement LEVEL of corporate social responsibility LEVEL of financial and other effectiveness 31

32 GLOBAL PROJECT YOUTH CREATIVE MOVEMENT QUALITY RELAY RACE The project was developed in 2011 as a part of the WAQ project Emotional tools for quality promotion. Main organizers of the project: - WAQ (in the person of the leader of project Emotional tools for quality promotion ); - International Guild for Quality Professionals; - Club of Quality Leaders of the CEEC; - Ukrainian Association for Quality and Ukrainian Club of Quality Leaders. The purpose of the project is to unite separate children and youth organizations and to direct them to the tasks of improvement quality of life. 32

33 GLOBAL PROJECT YOUTH CREATIVE MOVEMENT QUALITY RELAY RACE Main tasks of the global project: to promote youth in their participation in processes of sustainable development; to change their philosophy in the direction of strengthening the creative component and reduce the striving for consumption; to intensify the social orientation of youth and youth organizations; to create conditions for development of youth leadership abilities and willingness for team-work; to create motivation system for continuous improvement and willingness to take responsibility; to support the transformation of confrontation and conflict power into the energy of creativity and partnership. 33

34 WINNING TOGETHER! UKRAINIAN ASSOCIATION FOR QUALITY Address: 02002, Ukraine, Kiev, Mykilsko-Slobidska Str.,6-D Тel.: ; (mob.) Е-mail: ; www. uaq.org.ua 37