Training Brochure (0) work place dynamics

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Aubrie Lamb
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1 Training Brochure (0) workplacedyn workplacedynamics work place dynamics

2 Contents Our Mission 5 The Problem 7 Our Solution 9 Our Approach 11 Our Clients 13 Our Results 15 Next Steps 17 Training Menu 19

3 Work Place Dynamics 5 Our Mission 6 Our Mission To transform the psychological and relational dynamics of your organisation Organisations are living machines that work to produce a product or provide a service. If we look beneath the surface, we can see multiple people working together - like cogs turning towards a common goal. Good working relationships and emotionally intelligent and resilient individuals are fundamental to keeping an organisation working well. At times the connections between cogs in machines can become disjointed and the cogs themselves can become broken and worn out. Similarly, the psychological dynamics of a workplace can become fraught with difficulty and people can become burnt out through relational and emotional stressors. At Work Place Dynamics we are uniquely interested in understanding and transforming psychological dynamics that impact your organization. We accomplish this through our four unique training streams: Wellbeing, Power, Group and Service. Since 2011 our team of psychologists have successfully worked with numerous organisations including corporations, law firms, criminal justice agencies and charities. Please contact us today to book your free consultation and find out more about how we could help you. Maktuno Suit Director of Work Place Dynamics

4 Work Place Dynamics 7 The Problem 8 The Problem Organisations tend to primarily focus on developing employees technical abilities and there is less emphasis given to those psychological and relational aspects of work that are essential to high performance. This negatively impacts organisations and leads to them producing negative outputs such as: Low productivity Absenteeism Disengagement High Staff Turnover Conflicted relationships Stress 29bn cost of sick bills to UK businesses per year (PWC, 2013) 4 x that of global counterparts 42% of employees have left jobs because of a bad boss (Approved Index, 2015) 37% of work related sickness from 2015/16 was stress accounted (LFS, 2015/16) 35% of UK workers are disengaged from their jobs (Hay Group, 2013)

5 Work Place Dynamics 9 Our Solution 10 Our Solution At Work Place Dynamics we have developed four unique training streams to address the psychological dynamics of organisations Wellbeing Seminar, Group programmes and coaching to improve employee performance, engagement, resilience and wellbeing. Power Group programmes and executive coaching to provide leaders with insights into the dynamics of power relationships and enhance management styles. Group Group programmes to provide teams with reflective and creative spaces to build team morale, overcome difficult dynamics and increase productivity. Service Seminars and Group programmes to provide client-facing employees with insights and tools to manage relational dynamics and improve client satisfaction.

6 Work Place Dynamics 11 Our Approach 12 Our Approach Our training and learning ethos is based on four key principles Psychological Our team of psychologists are expertly informed by evidence based practices and techniques. We are particularly influenced by psychodynamic thinking that explores problems that exist outside of conscious awareness. Performance focussed Our team are focussed on helping organisations to improve employee performance and remove obstacles to them fulfilling their primary business or strategic functions. Playful Our team are able to create stimulating and interactive spaces within which people can practice new skills and gain insights in to themselves and others. We cater for different learning styles and levels of experience. Pragmatic Our team are focussed on providing pragmatic solutions for organisational needs. We have our feet firmly planted in the real world and always seek to understand the realities of employees roles and responsibilities.

Work Place Dynamics 13 Our Clients 14 Our Clients They use a highly practical and interactive approach that encourages delegates to identify the different types of challenging clients, their

7 Work Place Dynamics 13 Our Clients 14 Our Clients They use a highly practical and interactive approach that encourages delegates to identify the different types of challenging clients, their characteristics and how they impact lawyers emotionally. Feedback has been excellent and the workshops have been particularly useful for those lawyers who advise individuals/ private clients, who may also be potentially vulnerable. Work Place Dynamics has provided me with a confidential place to hone my skills as a manager. They have helped me to identify areas where I can grow and introduced me to exciting concepts that help me to manage others. I feel more confident in my position of leadership and feel far more positive about the future. Power Training Participant Head of L & D Russell Cooke LLP I feel like Work Place Dynamics has helped me to achieve a much better work-life balance. The seminars helped me to realise that with a few small tweaks to my working day I can provide myself with more space to recharge and it has meant that my afternoons are far more productive. Wellbeing Training Participant The training has helped me to think about the importance of clients perceptions of the service I am offering. It has helped me to be more boundaried and made me realise the importance of listening to customers to maximize the quality of their experience. My communication skills have definitely improved due to the training. Service Training Participant

Work Place Dynamics 15 Our Results 16 Our Results At Work Place Dynamics we are committed to rigorous evaluation of our training to ensure that we get the best outcomes for our clients.

8 Work Place Dynamics 15 Our Results 16 Our Results At Work Place Dynamics we are committed to rigorous evaluation of our training to ensure that we get the best outcomes for our clients. The case study below illustrates the type of results that we are able to achieve with your organisation. Case Study Organisation Top 100 Law Firm Participants Solicitors Number 50 Results 9 Participant satisfaction After the training was rated on a scale of 1 to 10, the average score given was 9 Training SERVICE Stream (with bespoke changes for organisational needs) Aim To equip solicitors to manage challenging clients Psychological Understanding Of the dynamics of client relationships had on average doubled by the end of the programme Format Half-day group programme Five sessions of ten participants Practical Ability To manage relationally challenging clients increased by 40%

9 Work Place Dynamics 17 Next Steps 18 Next Steps If you are interested in finding out more about how we could help your organization then please follow this four-step process: 1. Start a conversation Get in touch via phone or to find out more about how we could help your organization. A simple conversation will lead to the solutions you need. 3. Consider our Training Menu We will present and advise on a range of training options from our menu, and can explore the potential of designing a more bespoke solution. 2. Book a free consultation We will arrange a time for you to meet with a member of our team who will conduct a comprehensive consultation session identifying your organizational needs. 4. Arrange training format and delivery We will decide on the best format for training delivery (coaching/seminar/group programme) and align delivery with the working rhythm of your organisation.

10 Work Place Dynamics 19 Training Menu 20 Training Menu We currently have a range of training solutions for organisations WELLBEING For all employees POWER For Managers GROUP For Teams SERVICE For Client facing employees Format Lunchtime seminars, Group Programmes, Career Coaching W1 Managing stress at work W2 Managing emotions at work W3 Mindfulness at work W4 Achieving a work/life balance W5 Avoiding work burnout W6 Building healthy relationships at work W7 Relating to your manager W8 Emotional Intelligence Empathy, Listening, Reflection W9 Career coaching Format Group Programmes, Executive Coaching P1 Psychological Dynamics of Management P2 Practical tools for managing people P3 Developing your management style P4 Improving workplace wellbeing P5 Emotional Intelligence (Advanced) Empathy, Listening and Attunement, Reflection, Influence and Persuasion, Feedback, Assertiveness, Complex communication P6 Executive coaching Format Group Programmes G1 Building team connections G2 Team Psychological Mapping G3 Exploring team dynamics/ Reflective Practice Format Group Programmes S1 Psychological Dynamics of Client Relationships S2 Practical tools for managing challenging clients S3 Enhancing client satisfaction

THE EMPOWER PARTNERSHIP

THE EMPOWER PARTNERSHIP Enabling & Motivating Productive Organizations, Wellness, Engagement, & Resilience For more information on any of the programs, or to meet with the Project Team: 1 of 7 THE EMPOWER