JOB PROFILE Head of Mission Enabling (Head of Operations)

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1 Ministry Area Mission Enabling National Director * Managing Director * Mission Development Director * (Regional & Residential) Head of Mission Enabling Mission Development Director * (Published Resources) Company Secretary Lead Accountant Assistant Accountants (2) HR Manager Head of Fundraising & Communications Project Manager(s) HR Officer Technical Services Manager Ministry Support Manager * These are members of the SU leadership team Ministry Support Reps (6) Job purpose To lead and develop mission enabling activity, ensuring that the mission enabling team operates effectively, efficiently and with a strong customer service focus - so that customers, supporters, volunteers and staff are provided with high quality services that enable each person s participation in and contribution to the mission of the Movement. Job context We are part of the global family of Scripture Union, united by our shared aims, beliefs and working principles. We help children and young people explore the Bible, respond to Jesus and grow in faith. In all our work, we aim to be biblical, prayerful, Christ-centred, Spirit-led and child-focused.

2 Key performance indicators Management and statutory financial reports and internal/external audit findings Feedback on the quality of customer service and the added value of enabling services provided Evidence of up-selling and cross marketing impact i.e. growth in the number of donors, customers and volunteers and in the level of gift income, sales, event bookings and use of resources Staff performance, staff turnover and staff survey results IT systems availability, data security and user satisfaction Dimensions The Head of Mission Enabling is accountable to the Managing Director and is responsible for A team of staff Provision of enabling services for a charity with 75 staff, over 4000 volunteers and annual income in the region of 7 million A budget in the region of 750,000 p.a. Accountabilities Ensure that the financial aspects of the movement are effectively managed and controlled Ensure that the movement s workforce is appropriately recruited, supported and developed Ensure the cost effective provision of IT systems and services and a safe and suitable working environment Lead and manage the Mission Enabling team in developing and delivering professional, customer focused and cost effective service, support and statutory compliance Identify and pursue opportunities to develop and enhance approaches, processes and practices Act as intelligent client to ensure cost effective procurement of outsourced services

3 Activities Leadership Position the Mission Enabling team as a key contributor to the achievement of SU s mission aims Develop a strong customer service ethos across all parts of the Mission Enabling team and manage the relationship with other parts of the movement to ensure joined-up strategies and processes that enable Movement Plan priorities Contribute to our collective promotion of Christian standards that reflect the teachings of our Lord Jesus Christ in our work and working relationships and the creation of a working environment of mutual Christian encouragement Finance Maintain proper oversight of: Departmental and movement-wide financial performance Timely production of reliable management information Assembly and audit of statutory accounts Timely and accurate filing of accounts, tax returns, VAT returns etc Development of budgets and cash flow forecasts for current and future needs of the movement Management of reserves and investments Human resources: Develop SU as a good employer with good calibre people and excellent working practices Ensure that staff management and development policies and practices are implemented, including work reviews for each team member. Ensure compliance with employment law and related regulations Technical services: Ensure provision of cost effective and reliable IT systems and support services across the movement Ministry Support Build SU s relationship with supporters and customers as partners in mission working closely with the fundraising and communications team to grow income and support levels Manage operational activities associated with direct sales, processing of donations and support processes for regional and volunteer events Provide a cost effective and reliable facilities service within the national office The job holder will need to be contactable out of office hours and a key holder for the national office. In common with all members of staff: Further the aims and objectives of Scripture Union, working in accordance with its ethos. Be part of the prayer life and fellowship of Scripture Union, including staff prayers, team/group prayer meetings, staff days of prayer and worship and residential staff conferences, which combine prayer, worship and strategy. Undertake personal development through study and reflection and participate in Scripture Union s staff development process, including annual work reviews, supervision and in-service training as agreed. Take part in other Scripture Union activities arranged centrally or by other areas where appropriate.

4 Education, Training and Qualifications Degree qualified or extensive relevant experience that evidences the skills and competencies for the role. At least 5 GCSEs at Grade C or above (or equivalent) including Maths and English Language. Person specification A committed Christian in sympathy with the aims and ethos of Scripture Union who has an active involvement in the mission of a local church whose teaching and practice is in agreement with our biblical basis Contributes to our collective promotion of Christian standards that reflect the teachings of our Lord Jesus Christ and in the creation of a working environment of mutual Christian encouragement Seeks to have a sound Biblical understanding that is applied in daily living and encouraged in the lives of others A work history that displays evidence of strong leadership and management expertise and experience Necessary Technical / Functional Skills Significant relevant financial management skills and experience A strong understanding of financial controls and statutory obligations. Ability to accept responsibility and work under pressure and to tight deadlines - with demonstrable skills in managing a busy and varied workload. Excellent organisational, listening and communication skills able to motivate and manage staff and volunteers Strong customer service competence with an appreciation of sales & fundraising activities - direct and online Ability to analyse processes and implement actions for improvement Good awareness and ability across a broad range of IT applications Confidential management of staff matters

5 Required Behavioural Competencies Determination Demonstrates repeated effort, overcoming obstacles in order to achieve Independence Conceptual thinking Strategic thinking Analytical thinking Concern for impact Developing others Concern for excellence Results focus Initiative Prepared to raise important issues, including in the face of anticipated or actual opposition. Stands up for own ideas and confident to express them, not giving in to group pressure simply to please or avoid conflict. Identifies patterns and connections between situations. Understands complex data and situations and develops innovative solutions. Envisions future long-term direction. Identifies a strategy to bring about the vision with a realistic approach to context. Ensures consistency of short-term actions with long-term goals. Analyses problems and identifies the key issues, which need action. Assesses a situation in a systematic way, identifying time sequences, setting priorities and drawing logical conclusions from the data. Anticipates and responds to the needs of others in order to achieve the required outcome. Develops and modifies approach to reflect the feelings, views and concerns of others in order to influence. Creates an open and supportive environment where people take responsibility and are actively encouraged. Listens, supports and identifies learning opportunities for others. Coaches, offers one-to-one mentoring and gives clear, honest and constructive feedback. Drives consistently towards improvement and excellence in all aspects of work. Sets challenging yet realistic goals and objectives, focusing energy into striving to achieve them within agreed timescale. Anticipates situations, problems or opportunities (before being asked) and takes appropriate action, actively finding ways forward.