TABLE OF CONTENTS CHAPTER 1: JOB DESCRIPTIONS AN INTRODUCTION / 1-1
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1 TABLE OF CONTENTS Preface / iii About the Authors / v Acknowledgements / ix Part I: Best Practices CHAPTER 1: JOB DESCRIPTIONS AN INTRODUCTION / WHAT ARE JOB DESCRIPTIONS? / PURPOSE AND BENEFITS OF JOB DESCRIPTIONS / TRADITIONAL JOB DESCRIPTIONS / COMPETENCY-BASED JOB DESCRIPTIONS / Other Common Job Description Fields / Other Duties Clause / Job Descriptions and Job Postings Policies / 1-15 CHAPTER 2: INTRODUCTION TO COMPETENCY FRAMEWORKS / USING A COMPETENCY-BASED APPROACH TO THE CREATION OF JOB DESCRIPTIONS / WHAT ARE COMPETENCIES? / BEHAVIOURAL AND SKILLS-BASED COMPETENCIES / WHY USE COMPETENCIES? / ANATOMY OF A COMPETENCY DICTIONARY / CREATING YOUR OWN COMPETENCY FRAMEWORK / EDITING AND UPDATING A COMPETENCY DICTIONARY / CRITICISMS OF COMPETENCY FRAMEWORKS / 2-14 CHAPTER 3: JOB DESCRIPTIONS, POSITION DESCRIPTIONS AND JOB FAMILIES / JOB DESCRIPTIONS VERSUS POSITION DESCRIPTIONS / JOB FAMILIES, JOB CLASSES AND JOB CODES / 3-8 CON-1 (BP Job Descriptions Toolkit) (2015-1)
2 CONTENTS CHAPTER 4: JOB ANALYSIS / JOB ANALYSIS AN OVERVIEW / UNDERTAKING JOB ANALYSIS / SOURCING THE CONTENT FOR A JOB DESCRIPTION / QUESTIONS TO CONSIDER WHEN CONDUCTING JOB ANALYSIS / 4-5 CHAPTER 5: JOB DESCRIPTIONS AND THE RECRUITMENT PROCESS / THE VALUE OF A WELL-WRITTEN JOB DESCRIPTION / FACILITATING LEGAL COMPLIANCE DURING THE RECRUITMENT PROCESS / DEVELOPING RECRUITMENT TOOLS / DEVELOPING A CANDIDATE PROFILE / JOB DESCRIPTIONS VERSUS JOB POSTINGS / Developing the Job Posting / Job Descriptions, Job Postings and Employer Branding / BEHAVIOURAL INTERVIEWING / PROVIDING A REALISTIC JOB PREVIEW / EMPLOYEE ONBOARDING / 5-12 CHAPTER 6: JOB DESCRIPTIONS AND REWARDS MANAGEMENT / REWARDS MANAGEMENT / Internal Equity / External Competitiveness / Salary Surveys / DEVELOPING A PAY POLICY / Pay Grades and Pay Ranges / Broadbanding / JOB EVALUATION AND JOB CLASSIFICATION / THE NATIONAL OCCUPATIONAL CLASSIFICATION (NOC) / COMPETENCY-BASED PAY / 6-14 CHAPTER 7: JOB DESCRIPTIONS AND PERFORMANCE MANAGEMENT / PERFORMANCE MANAGEMENT DEFINED / JOB CONTENT AS THE CONTEXT FOR PERFORMANCE MANAGEMENT / Setting Performance Objectives / JOB DESCRIPTIONS AND PERFORMANCE COACHING / 7-7 CON-2
3 JOB DESCRIPTIONS TOOLKIT 7.4 JOB DESCRIPTIONS AND THE PERFORMANCE APPRAISAL PROCESS / 7-9 CHAPTER 8: JOB DESCRIPTIONS, TRAINING, DEVELOPMENT AND CAREER PLANNING / TRAINING AND CAREER DEVELOPMENT OVERVIEW / TRAINING AND DEVELOPING EMPLOYEES USING COMPETENCIES / JOB DESCRIPTIONS AND THE TRAINING NEEDS ANALYSIS / 8-5 CHAPTER 9: JOB DESCRIPTIONS AND ORGANIZATIONAL DEVELOPMENT / ORGANIZATIONAL DESIGN AND EFFECTIVENESS / ORGANIZATIONAL CULTURE / EMPLOYEE EMPOWERMENT, JOB ENRICHMENT AND JOB ENLARGEMENT / WHEN JOBS CHANGE / 9-5 CHAPTER 10: JOB DESCRIPTIONS AND THE LAW / ARE JOB DESCRIPTIONS REQUIRED BY LAW? / EMPLOYEE DISCIPLINE AND TERMINATIONS FOR POOR PERFORMANCE / CONSTRUCTIVE DISMISSAL / JOB DESCRIPTIONS AND HUMAN RIGHTS LEGISLATION / Discrimination Defined / Direct and Systemic Discrimination / Bona Fide Occupational Requirements/Qualifications / Reasonable Accommodation and Undue Hardship / Employment Equity, Affirmative Action and the Federal Contractors Program / Tips for Employers in Complying with Human Rights Legislation / OCCUPATIONAL HEALTH, SAFETY AND WELLNESS / Job Descriptions and Disability Claims / PAY EQUITY LEGISLATION / JOB DESCRIPTIONS AND OVERTIME / JOB DESCRIPTIONS IN A UNIONIZED ENVIRONMENT / CON-3 (BP Job Descriptions Toolkit) (2015-1)
4 CONTENTS CHAPTER 11: DEVELOPING AND MAINTAINING COMPETENCY-BASED JOB DESCRIPTIONS / WHO SHOULD DEVELOP AND MAINTAIN JOB DESCRIPTIONS? / HOW TO DEVELOP AND MAINTAIN COMPETENCY-BASED JOB DESCRIPTIONS / Essential Skills and Competencies Required of a Job Descriptions Writer / 11-8 CHAPTER 12: USING THIS TOOL / USING THE COMPETENCY DICTIONARY / USING THE JOB DESCRIPTIONS LIBRARY / 12-2 CHAPTER 13: METHODOLOGIES USED IN CREATING THIS TOOL / RATIONALE FOR SHARING OUR METHODOLOGIES / CREATING OUR COMPETENCY DICTIONARY / CREATING OUR SAMPLE JOB DESCRIPTIONS / Appendices Appendix A: References / A-1 Appendix B: Resources / A-9 Part II: Competency Dictionary CHAPTER 14: COMPETENCY DICTIONARY / BEHAVIOURAL COMPETENCIES / Thinking Competencies / Coping Competencies / Representing and Promoting Competencies / Self-Management Competencies / SKILL-BASED COMPETENCIES / Business Skills / Communication Skills / Management Skills / Professional and Technical Skills / A APPENDIX JOB DESCRIPTION ACTION WORDS / CON-4
5 JOB DESCRIPTIONS TOOLKIT Part III: Job Descriptions Library CHAPTER 15: ACCOUNTING AND FINANCE JOB DESCRIPTIONS / ACCOUNTING AND FINANCE OVERVIEW / ACCOUNTING MANAGER / ACCOUNTS PAYABLE ADMINISTRATOR / ACCOUNTS RECEIVABLE/COLLECTIONS ADMINISTRATOR / BOOKKEEPER / BUSINESS ANALYST (FINANCE) / CONTROLLER/COMPTROLLER / CORPORATE TREASURER / COST ACCOUNTANT / CREDIT ANALYST / DIRECTOR OR VICE PRESIDENT, FINANCE/CHIEF FINANCIAL OFFICER / EXTERNAL AUDITOR / FINANCIAL ANALYST / GENERAL ACCOUNTANT / INTERNAL AUDITOR / RISK ANALYST / SENIOR ACCOUNTANT / TAX ACCOUNTANT / CHAPTER 16: ADMINISTRATION AND MANAGEMENT JOB DESCRIPTIONS / ADMINISTRATION AND MANAGEMENT OVERVIEW / ADMINISTRATIVE ASSISTANT / BILLING CLERK / DATA ENTRY CLERK / EXECUTIVE ASSISTANT / FACILITIES SUPERVISOR OR MANAGER / MAILROOM CLERK / OFFICE MANAGER / PRESIDENT/CHIEF EXECUTIVE OFFICER / PROCUREMENT SPECIALIST/PURCHASER / RECEPTIONIST / RECORDS ADMINISTRATOR / STAFFING COORDINATOR/SCHEDULER / VICE PRESIDENT, OPERATIONS/CHIEF OPERATIONS OFFICER / VICE PRESIDENT, STRATEGY/CHIEF STRATEGY OFFICER / CON-5 (BP Job Descriptions Toolkit) (2015-1)
6 CONTENTS CHAPTER 17: COMMUNICATIONS, ARTS AND MEDIA JOB DESCRIPTIONS / COMMUNICATIONS, ARTS AND MEDIA OVERVIEW / CORPORATE COMMUNICATIONS MANAGER / CORPORATE COMMUNICATIONS SPECIALIST / GRAPHIC DESIGNER/GRAPHIC ARTIST / PUBLIC RELATIONS REPRESENTATIVE / TECHNICAL WRITER / TRANSLATOR/INTERPRETER / JOURNALIST / INSTRUCTOR (POSTSECONDARY) / CHAPTER 18: HUMAN RESOURCES AND PAYROLL JOB DESCRIPTIONS / HUMAN RESOURCES AND PAYROLL OVERVIEW / BENEFITS AND PENSIONS ADMINISTRATOR / COMPENSATION ANALYST/CONSULTANT / DIRECTOR OR VICE PRESIDENT, HUMAN RESOURCES / EMPLOYEE RELATIONS SPECIALIST / HUMAN RESOURCES ADMINISTRATOR / HUMAN RESOURCES COORDINATOR / HUMAN RESOURCES GENERALIST JOB DESCRIPTION / HUMAN RESOURCES MANAGER JOB DESCRIPTION / LABOUR RELATIONS SPECIALIST / OCCUPATIONAL HEALTH AND SAFETY SPECIALIST / PAYROLL ADMINISTRATOR JOB DESCRIPTION / PAYROLL SUPERVISOR OR MANAGER / RECRUITMENT SPECIALIST JOB DESCRIPTION / TRAINING AND DEVELOPMENT SPECIALIST/TRAINER / CHAPTER 19: INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS JOB DESCRIPTIONS / INFORMATION TECHNOLOGY OVERVIEW / APPLICATION/HELP DESK SUPPORT SPECIALIST / BUSINESS SYSTEMS ANALYST / COMPUTER OPERATOR / DATABASE ADMINISTRATOR / DATABASE DEVELOPER / DIRECTOR, INFORMATION TECHNOLOGY JOB DESCRIPTION / MANAGER, APPLICATION DEVELOPMENT / CON-6
7 JOB DESCRIPTIONS TOOLKIT 19.9 MANAGER, IT INFRASTRUCTURE / NETWORK ADMINISTRATOR / PROGRAMMER ANALYST / PROJECT COORDINATOR / PROJECT MANAGER JOB DESCRIPTION / SOFTWARE ARCHITECT / SOFTWARE VERIFICATION ANALYST / SYSTEMS ANALYST / SYSTEMS ENGINEER / TECHNICAL SUPPORT SPECIALIST / TELECOMMUNICATIONS SPECIALIST JOB DESCRIPTION / WEB CONTENT SPECIALIST / WEB DEVELOPER / DATA SCIENTIST/DATA ANALYST / CHAPTER 20: LEGAL JOB DESCRIPTIONS / LEGAL OVERVIEW / CORPORATE COUNSEL / LEGAL ASSISTANT / LEGAL SECRETARY / CIVIL LITIGATION LAWYER / COMMERCIAL LAWYER / CRIMINAL LAWYER / FAMILY LAWYER / REAL ESTATE LAWYER / CHAPTER 21: SALES, MARKETING AND CUSTOMER SERVICE JOB DESCRIPTIONS / SALES, MARKETING AND CUSTOMER SERVICE OVERVIEW / ACCOUNT EXECUTIVE / BRAND MANAGER / CALL CENTRE MANAGER / CALL CENTRE REPRESENTATIVE / CUSTOMER SERVICE MANAGER / CUSTOMER SERVICE REPRESENTATIVE / DIRECT MARKETING SPECIALIST / DIRECTOR OR VICE PRESIDENT, MARKETING / DIRECTOR/VICE PRESIDENT, SALES / EVENT PLANNER/COORDINATOR / MARKET RESEARCHER / MARKETING COMMUNICATIONS SPECIALIST / CON-7 (BP Job Descriptions Toolkit) (2015-1)
8 CONTENTS MARKETING COORDINATOR / MARKETING MANAGER / ONLINE MARKETING SPECIALIST / SALES COORDINATOR JOB DESCRIPTION / SALES MANAGER / SALES REPRESENTATIVE / TELEMARKETER OR INSIDE SALES REPRESENTATIVE / CHAPTER 22: TRADES, TRANSPORTATION AND OPERATIONS JOB DESCRIPTIONS / TRADES, TRANSPORTATION AND OPERATIONS OVERVIEW / BUILDING MAINTENANCE TECHNICIAN / CLEANER / DRIVER (DELIVERIES) / DRIVER (TRACTOR TRAILER) / GENERAL LABOURER / MAINTENANCE MANAGER JOB DESCRIPTION / SECURITY GUARD / SHIPPER/RECEIVER / STATIONARY ENGINEER / ASSEMBLER/PRODUCTION WORKER / FORKLIFT OPERATOR / PICKER/PACKER / CIVIL ENGINEER / MECHANICAL ENGINEER / PLUMBER / ELECTRICIAN / CARPENTER / CNC PROGRAMMER / CHAPTER 23: RETAIL, HOSPITALITY AND TOURISM JOB DESCRIPTIONS / RETAIL, HOSPITALITY AND TOURISM OVERVIEW / BARTENDER / CASHIER / CHEF / GUEST SERVICE REPRESENTATIVE / HOTEL GENERAL MANAGER / HOTEL MAINTENANCE/POOL TECHNICIAN / HOUSEKEEPER / RETAIL SALES ASSOCIATE / CON-8
9 JOB DESCRIPTIONS TOOLKIT RETAIL STORE MANAGER / SERVER / CHAPTER 24: HEALTHCARE JOB DESCRIPTIONS / HEALTHCARE OVERVIEW / DIETITIAN / FAMILY PHYSICIAN / MEDICAL LABORATORY TECHNICIAN / NURSE PRACTITIONER / NURSING ASSISTANT / OCCUPATIONAL HEALTH NURSE / OCCUPATIONAL THERAPIST / PATIENT INFORMATION CLERK / PERSONAL SUPPORT WORKER / PHARMACIST / PHARMACY ASSISTANT / QUALITY ASSURANCE SPECIALIST / REGISTERED NURSE / REGULATORY AFFAIRS SPECIALIST / SOCIAL WORKER / CON-9 (BP Job Descriptions Toolkit) (2015-1)
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