Job Description. 3. Manage training technology tools and venue management for onsite trainings and meetings.

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Beverly Lawrence
5 years ago
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1 Page 1 of 5 Function(s): Develop and manage participating agency programs and services. JOB RESPONSIBILITIES 1. Hire, manage, evaluate, and mentor assigned staff roles. 2. Identify internal and participating agency training program needs, assess internal and external (build versus buy) training resource options, develop necessary training resources, provide training assistance and coaching, execute training programs, and perform readiness assessments to meet the organization s strategic business goals and objectives. 3. Manage training technology tools and venue management for onsite trainings and meetings. 4. Coordinate and align programs and services with organization s management team goals. 5. Ensure internal and participating agency staff are adequately trained to meet the business needs of the organization s clients. 6. Develop and maintain positive, cooperative working relationships with organization s clients, regulators, and participating agencies. 7. Ensure training program compliance with applicable laws and regulations in coordination with organization s assigned compliance officer. 8. Develop and manage current programs and services budget and plans for future resource needs. 9. Identify and evaluate program and agency service demands and trends and develop resources to address those needs. 10. Develop and ensure adherence to approved organizational policies and procedures. 11. Leverage data gathering techniques, analyze business results, and provide reports on current state, performance trends, and quality improvement opportunities within the Director s scope. 12. Review reports and confer with management and staff about format, distribution and purpose to identify and implement improvements for performance management and dashboard use. 13. Develop and execute participating agency communications and technical assistance plans. 14. Manage all systems resource, including data storage and security needs and execute related procurements. 15. Develop and manage business processes and workflows across business lines, products and agencies. 1

2 Other Duties Page 2 of 5 1. Assist the Executive Director in Board interactions as required. 2. Participate in the development and implementation of the organization s culture of performance and quality improvement. 3. Create and deliver program and service related presentations as needed. 4. Exemplify the Agency s 3C s (competency, courtesy, and compassion) corporate culture in all activities and interactions with staff, clients, consumers, and other stakeholders as well as the community at large. 5. Maintain proficiency in all requisite computer applications and software. 6. Participate in the development and implementation of strategic business and operational plans, projects, programs and systems as appropriate for the objectives. 7. Participate in and contribute towards accomplishment of organizational dashboard goals. 8. Perform other tasks as assigned by the Executive Director. Authority and Relationships: Position Responsible to: Executive Director Direct Report(s): May supervise staff and interns Minimum Experience: 5+ years experience developing and implementing training or related programs and services in health care or social services; Education: Bachelor s degree in nursing, business, social work or human services; or Associate s degree in nursing, business, social work or human services and strong, demonstrable experience in training, program development, business-to-business customer service, health care administration, public health, social sciences, gerontology or related field(s). Master s degree in a related field (preferred). Skills: Software proficiency: Microsoft Office 365 applications, particularly Excel, Outlook, Word, and PowerPoint as well as proficient understanding of cloud-based storage solutions. Exceptional communications and interpersonal skills. 2

3 Page 3 of 5 Physical/Mental Position This position requires its occupant to have the following qualifications and abilities to successfully perform the job responsibilities enumerated above: Ability to comprehend written material related to the work to be performed in this job, Ability to accurately understand, process, and document facts related to the work to be performed in this job, Ability to operate a computer with proficiency in the software applications outlined above, Ability to operate office equipment used in performance of the job, Ability to comprehend, recall, and apply facts related to the work to be performed in this job, Ability to analyze, evaluate and implement a reasonable course of action based on available information, Ability to legally drive a car or independently secure other regular and reliable transportation arrangements in a manner that does not inhibit or deter from the performance of this job. Ability to translate new or complex information and skills and train or educate others to understand, adopt, and perform the training objectives, Ability to present one s self in a highly professional manner, and Ability to effectively articulate and communicate complex materials and concepts to a diverse audience, including individuals with a disability and the elderly population, caregivers of those individuals, and members of the general public, both in person and through the use of technology, and by phone. Ability to travel as needed, including overnight travel, primarily within the state of Pennsylvania. Anticipated travel days will vary and may be significant at times to support specific project needs and objectives. 3

4 Page 4 of 5 Interpersonal Skills and This position requires its occupant to have the following interpersonal skills and qualifications to successfully perform the job responsibilities enumerated above: Low Medium High Skill Area Advocate Being an Advocate Coaching Compassion Competency Conflict Management Courteousness Creativity Empathy Initiative Judgment Independent Judgment Leadership Marketing Negotiation Organizational Skills Pressure Working Under Pressure Prioritizing Multiple Demands Problem Solving Public Speaking Relationship Development Responsibility Level Teamwork/Cooperation and Partnering Time Management Verbal Communication Written Communication 4

5 Page 5 of 5 Software Knowledge Utilized for Position Microsoft Office Suite Basic Intermediate Advanced N/A Software Programs Access Excel Outlook Power Point Publisher Word Other Operations/Support Software Basic Intermediate Advanced N/A Software Programs Adobe Acrobat Pro GoToMeeting SAMS program software 5

POSITION DESCRIPTION. Senior Director of Innovation and Commercialization Location:

POSITION DESCRIPTION. Senior Director of Innovation and Commercialization Location: POSITION DESCRIPTION Title: Project Manager Employee: TBD FLSA Status: Exempt Reports to: Senior Director of Innovation and Commercialization Location: Minnesota, arranged with supervisor Avg # travel