Fulfillment By Konga

Transcription

1 Fulfillment By Konga

2 Overview We have made order fulfillment much easier and affordable by creating one of the most advanced fulfillment networks in the country, Fulfillment bykonga. Through Fulfillment by Konga, merchants are allowed to store their products at Konga s fulfillment center at an affordable cost. Fulfillment by Konga helps sellers pick, pack and ship their orders FBK Product Creation Process You Create products on SHQ You send product to Konga s Fulfillment Centre Customers order your products Konga picks and packs your product Konga ships your products, provide support and manages Return Logistics

3 Benefits of FBK: We take charge of everything from the order placement to the last mile delivery Customers bear the cost of shipping charges. However, seller bears cost if seller offers free shipping The earlier your customers receives your products with FBK, the higher the likelihood of referring more buyers directly to your store and having loyal customers. Affordable costof warehousing with Konga.

4 Save On Shipping Costs Shipping cost are big expenses for online sellers. Since shipping costs are driven by order volume and product weight, FBK gives you access to better shipping rates. FBK also gives you more buying power when it comes to packing and shipping materials.

5 Faster Delivery By fulfilling an order yourself you incur cost of transportation tothe shipping center. W ith FBK, we run a centrally located warehouse, where orders can be delivered to all parts of the city/country in a short period. This way you save on shipping costs and accelerate order delivery to your customers.

6 Lower Operating Costs W hile running your own warehouse operation or storage system, every expense is yours. W ith FBK, expenses are shared among all the customers using the facility. Plus, you save yourself from the responsibility of hiring, training and managing warehouse employees.

7 Improved Technology & Inventory Management FBK fulfillment warehouse has the industry leadership, experience and technology to make your business run better.

8 Reduced Returns, Cancellations & Improved Customer Service Customer service, cancellations and returns take up a huge amount of your time. But when working with FBK, they provide the customer support and an efficient returns process. That means you get improved customer service and a better reverse logistics operation.

9 How FBK works Product Conversion FBK is eligible to both old and new Konga Merchants, if you already have products online on Konga and you want to convert to FBK, below are steps on how to; Step 1: Login to SHQ Step 2: Click products, select the item you wish to move to FBK and click edit.

10 How FBK works Product Conversion Step 3: Scroll down to the question Would you like to warehouse this product with Konga?, click Yes and save changes. Note: Once you have chosen to convert your items to FBK products, you will not be able to reverse this action. If you wish to continue to fulfill these items yourself, you will be required to recreate the item(s) and select No to the above question

11 How FBK Works Product batch Creation/Scheduling Once you have selected FBK, the quantity of the item automatically turns zero then goes off the site. Step 4: Click Warehouse on the top left, click INBOUND Tab and click "Schedule Drop-off

12 How FBK Works Product batch Creation/Scheduling Step 5: on the top left, click INBOUND Tab and click "Schedule Drop-off

13 How FBK Works Product batch Creation/Scheduling Step 6: On the left are products you have selected for FBK, select items to batch by clicking Add to batch and indicate quantity.

14 How FBK works Product batch Creation/Scheduling..contd Step 7: Fill in batch details, then click create batch to create batch once you have added all items to your batch.

15 How FBK works Product batch Creation/Scheduling..contd Step 8: Click INBOUND and sort by PENDING to view your pending batch

16 How FBK works Product batch Creation/Scheduling contd The batch you have created saves successfully and awaits Admin schedule. Following schedule by admin, merchant receives a notification for the scheduled date of batch drop off at the warehouse. Note: All quantities in batch created must tally with the physical products to be inbounded. Products will not be accepted if there is any form of disparity and thus, you will be required to create another batch.

17 How FBK works Product batch Creation/Scheduling contd To track update on created batch, click inbound and click batch number tosee update.

18 How FBK works Product creation To create a new item for FBK; Step 1: Login to SHQ Step 2: Click sell an item

19 How FBK works Product creation Step 3: Fill in the details of the item and click yes to the question Would you like to warehouse this product with Konga? and save item The saved item is sent the admin for product approval. Once the item is approved, merchant may choose to create a batch as described in previous slides(10-12).

20 How FBK Payment Works? Sales proceeds to merchants will be less the warehouse charge. This means that merchant will be charged ONLY when item ordered is successfully delivered. Merchants will be billed by the size(weight band) of the item being warehoused. The weight band cost is subject to change. See the weight band categories and price below: NB: To gain access to use our FBK service, kindly contact us at