M A R K E T P L A C E

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Amanda Snow
5 years ago
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1 COVER PAGE M A R K E T P L A C E Processing Your Orders

2 AGENDA Order Processing Flow Order Notification Processing Orders Packing Orders Requesting Pick-Up ORDER PROCESSING FLOW

3 ORDER PROCESSING FLOW Optimizing the Flow Sales Order Notification Order Management in Seller Center Print complete Shipping labels Wait for item Pick-up Update Status: Ready for pick up Pack the order Order Processing Flow

4 AGENDA Order Processing Flow Order Notification Processing Orders Packing Orders Requesting Pick-Up ORDER NOTIFICATION

5 ORDER NOTIFICATION Notification of New Sales Order Order Notification

6 AGENDA Order Processing Flow Order Notification Processing Orders Packing Orders Requesting Pick-Up PROCESSING ORDERS

7 PACKAGING MATERIALS Before you process the order, Make sure you order enough supplies to cover future orders. Click on this link to order. You need to create your own ZALORA account first 1. Create your ZALORA Account: mer/account/create/ 2. Order your packages here: m/seller-supplies/ 3. Order ahead because lead time for this delivery would take 1-3 days 4. Always make sure that you will NEVER run out of packaging materials

view all current pending orders Click on the + icon to view

8 PROCESSING ORDERS Manage Orders Step 1: Click on Orders Manage Orders Step 2: Step 3: Click on the Pending filter to view all current pending orders Click on the + icon to view all items in each order Processing Orders

9 PROCESSING ORDERS Manage Orders Step 4: Check your inventory to ensure sufficient stocks to fulfill ordered items o If item is in stock, click on Ready to Ship o If item is out of stock, click on Canceled Processing Orders

10 PROCESSING ORDERS Manage Orders Step 6: Click on Create Package and Next to confirm Delivery Provider Step 7: Click on Shipping labels Step 8: Print invoice shown in triggered pop-up window Processing Orders

11 AGENDA Order Processing Flow Order Notification Processing Orders Packing Orders Requesting Pick-Up PACKING ORDERS

PACKING ORDERS What to Include in Each Package 1)

Air Way Bills (3 copies) Insert the 3 copies of the

12 PACKING ORDERS What to Include in Each Package 1) Printed Invoice 2) Return Label 3) Ordered Product(s) Place the Printed Invoice and Return Label inside the pouch with the purchased items 4) Air Way Bills (3 copies) Insert the 3 copies of the Air Waybill inside the transparent portion of pouch. Packing Orders

13 AGENDA Order Processing Flow Order Notification Processing Orders Packing Orders Requesting Pick-Up REQUESTING PICK-UP

14 REQUESTING PICK-UP Step 8: Change status of order on Seller Center to Ready for pick up After printing the shipping labels you can now finalize your pick-up request. Click READY FOR PICK-UP on the pop-up screen. This will move your order status from PENDING to READY FOR PICK-UP that will alert us that the item is ready to be picked up by logistics team Rider will be at your location at the following work day ONLY CLICK READY FOR PICK UP IF AND ONLY IF THE ITEMS ARE PACKED AND READY Requesting Pick-up

15 REQUESTING PICK-UP Pick Up Schedule 2GO and ZALORA Riders Monday - Friday Saturday Sunday Holiday 8AM - 6PM 8AM - 6PM NO PICK UP NO PICK UP IMPORTANT! FOR INQUIRIES, PLEASE CONTACT seller-support@zalora.com.ph 2GO or ZALORA will arrive by next 1-2 WORKING DAYS Requesting Pick-up

COVER PAGE ORDER PROCESSING

COVER PAGE ORDER PROCESSING Order Processing Flow ORDER PROCESSING FLOW Optimizing the Flow Sales order notification Manage order in Seller Center Print 1) Invoice 2) Airway bill Complete airway bill Courier