Corporate Quality Division

Transcription

1 Section 1 - Organization and Management System (ORG) Revision: 03 Date: Sep-2015 Audit Schedule in Management and Control 1.4 Communication (Intentionally Open) Operational Planning 2 Documentation and Records 2.1 Documentation System Records System Safety Management 3.1 Safety Risk Management 3.2 Safety Assurance 3.3 Flight Safety Analysis Program 3.5 Outsourcing Quality Control 3.6 Product Quality Control 4 Emergency Response 4.1 Emergence Response Plan Cross Audit 1.1 Organization and Accountability 1.2 Management Commitment 1.3 Accountability, Authorities and Responsibilities 1.5 Management Review 1.6 Provision of Resources 3.4 Quality Assurance Progarm Legend: N = Mr. Noel Libano (Quality Coordinator) A = Ms. Noronha, Ana Maria Cross Audit: Tob 2) Above items 1.1, 1.2, 1.3, 1.5, 1.6, 3.4 are considered as auditor independence requirement and do not deal with professional qualification for ORG scope, thus they can be audited by any qualified auditor from other department. Prepared by: MARIA TANG Date: 02 Sep 2015 Approved by: Date: 02 Sep 2015

2 Section 2 - Flight Operations (FLT) Revision: 04 Date: Dec-2015 Audit Schedule in Management and Control 1.1 Management System State Requriements Authorities and Responsibilities Communication and Coordination Provision of Resources Documentation System Operations Manuals Record System (Intentionally Open) Quality Assurance Program Outsourcing and Product Quality Control Safety Management Training and Qualification 2.1 Training and Evaluation Program Training Elements Line Qualification Special Qualification SMS Training Line Operations 3.1 Common Language Flight Crew Responsibilities Flight Crew Qualifications Flight Crew Scheduling Flight Preparation Route and Airport Planning Fuel, Weight/Mass and Balance, Flight Plans Aircraft Preflight and Airworthiness Ground Handling Airspace Rules In-flight Operations Flight Deck Policy and Procedures Flight Deck, Passenger Cabin, Supernumerary Compartment Coordination 027 Non-Normal/Abnormal and Emergency Operations 3.15 Flight Crew Reporting Requirements 027

3 Section 2 - Flight Operations (FLT) Revision: 04 Date: Dec-2015 Audit Schedule in Operations Engineering Specifications 4.1 Aircraft Performance Navigation and Facilities Aircraft Systems and Equipment Specifications Cargo Compartment Systems and Equipment Requirements Flight Deck Security Equipment Requirements 052 Cross Audit 1.1 Management System 1.3 Authorities and Responsibilities 1.5 Provision of Resources 1.10 Quality Assurance Program Legend: A = Capt. Aquino E= Capt. Eckardt H=Homer Masacupan D=Capt.Paul De Leon N =Mr. Noel Libano (Quality Coordinator) Cross Audit: Tob W=Capt. Watson 2) Above items 1.1, 1.3, 1.5, 1.10 are considered as auditor independence requirement and do not deal with professional qualification for ORG scope, thus they can be audited by any qualified auditor from other department. Prepared by: MARIA TANG Date: 01 DEC 2015 Approved by: Date: 01 DEC 2015

4 Section 3 - Operational Control and Flight Dispatch (DSP) Revision: 02 Date: Sep-2015 Audit Schedule in Management and Control 1.2 (Intentionally Open) Communication and Coordination Documentation System Operations Manuals Record System (Intentionally Open) Outsourcing and Product Quality Control Safety Management Training and Qualification 2.1 Training and Evaluation Program 2.2 Training Elements 2.3 Line Qualification 2.4 Special Qualification 2.5 SMS Training 3 Line Operations 3.1 General 3.2 Flight Preparation and Planning 3.3 Aircraft Performance and Load Planning 3.4 Icing Conditions 3.5 (Intentianally open) Flight Monitoring and In-flight Management 3.7 Emergency Response 4 Operations Engineering Specifications 4.1 Alternate and Isolated Airports Minimum Flight Altitudes and En Route Performance Fuel Planning Oxygen Operations Beyond 60 Minitues from En Route Alternate Airport (Including EDTO) Performance-Based Compliance 004..

5 Section 3 - Operational Control and Flight Dispatch (DSP) Revision: 02 Date: Sep-2015 Audit Schedule in 2015 Cross Audit 1.1 Management System 1.3 Authorities and Responsibilities 1.5 Provision of Resources 1.10 Quality Assurance Program Legend: A = Capt. Aquino E= Capt. Eckardt D=Capt.Paul De Leon T= Mr. Tob Zhang H=Homer Masacupan Cross Audit: Tob 2) Above items 1.1, 1.3, 1.5, 1.10 are considered as auditor independence requirement and do not deal with professional qualification for ORG scope, thus they can be audited by any qualified auditor from other department. Prepared by: MARIA TANG Date: 02 Sep 2015 Approved by: Date: 02 Sep 2015

6 FOD External Audit Revision: 03 Date: Oct-2015 Corporate Quality Division Completed Month/Year Next Due Month/Year Outsourcing 1 Oxford Aviation Academy Training Centre in HK (CAE-Simulator audit) -HK06 Jan-15 Jan a 030c 2 Oxford Aviation Academy Training Centre in HK (CAE-Simulator audit)- HK04 Jun-15 Jun c Airbus Training Center in PEK - Flight Simulator 3 Feb-15 Feb b Training Devices (FSTD) - S32 and S35 Audit Schedule in 2015 Legend: A = Capt. Aquino E=Capt. Eckardt 2) the audit subject of wet lease will be suspended due to the last aircraft withdraw from Dec 19, It will re-start again when the wet lease is recovered; Prepared by: MARIA TANG Date: 27 Oct 2015 Approved by: Date: 27 Oct 2015

7 Section 4 - Aircraft Engineering and Maintenance (MNT) Corporate Quality Division Revision: 03 Date: Oct-2015 Audit Schedule in Management and Control 1.3 Maintenance Program 1.5 Communication 1.6 Documentation System 1.7 Maintenance Management Manual 1.8 Maintenance Records System 1.9 (Intentionally Open) Outsourcing and Product Quality Control 1.12 Safety Management 2 Maintenance Control 2.1 Control System 2.2 Maintenance Planning 2.3 Parts Installation 2.4 Deferred Maintenance 2.5 Continuing Airworthiness Information 2.6 Repairs and Modifications 2.7 Defect Recording and Control 2.8 Extended Diversion Time Operations (EDTO) 2.9 Aircraft Recorders 2.10 Electronic Navigation Data Management 2.11 Reduced Vertical Separation Minima (RVSM) 2.12 Reporting to the Authority 3 Technical Records 3.1 Aircraft Maintenance Records 3.2 Aircraft Technical Log (ATL) 3.3 (Intentionally Open) Airworthiness Directives 4 Maintenance Organizations 4.1 Approval 4.2 Management 4.3 Quality Assurance 4.4 Personnel 4.5 Training Program 4.6 Facilities and Physical Resources 4.7 Material Handling 4.8 (Intentionally Open)

8 Section 4 - Aircraft Engineering and Maintenance (MNT) Corporate Quality Division Revision: 03 Date: Oct-2015 Audit Schedule in Procedures Manual 4.10 Maintenance Release 4.11 Tooling and Calibration Unscheduled Audit 1 Cross Audit 1.1 Management System 1.2 Authorities and Responsibilities 1.4 Provision of Resources 1.10 Quality Assurance Program Legend: Neil= Mr. Wu Zining, Ronald= Mr.Ronald Limcuando, Liu= Mr.Liu Feng, Xeno= Mr.Zhang An T= Mr. Tob Zhang Cross Audit: Tob 2) Above items 1.1, 1.2, 1.4, 1.10 are considered as auditor independence requirement and do not deal with professional qualification for ORG scope, thus they can be audited by any qualified auditor from other department. Prepared by: MARIA TANG Date: 27 Oct 2015 Approved by: Date: 27 Oct 2015

9 Section 6 - Cabin Operations (CAB) Revision: 03 Date: Sep-2015 Audit Schedule in Management and Control 1.3 Communication 1.5 Documentation System 1.6 Operations Manual 1.7 Record System 1.8 (Intentionally Open) Outsorcing and Product Quality Control 1.11 Safety Management 2 Training and Qualification 2.1 Training Program 2.2 Program Elements 2.3 Line Qualification 2.4 SMS Training 3 Line Operations 3.1 Cabin Crew Requirements 3.2 Cabin Crew Policies and Procedures 3.3 Flight Deck Coordination 3.4 Cabin Operations Policies and Procedures 4 Cabin Systems and Equipment 4.1 Preflight Inspection 4.2 Systems and Equipment Requirements 1 Cross Audit 1.1 Management System 1.2 Authorities and Responsibilities 1.4 Provision of Resources 1.9 Quality Assurance Program Legend: N = Mr. Noel Libano (Quality Coordinator), Xeno=Mr. Zhang An T= Mr. Tob Zhang Cross Audit: Xeno 2) Above items 1.1, 1.2, 1.4, 1.9 are considered as auditor independence requirement and do not deal with professional qualification for ORG scope, thus they can be audited by any qualified auditor from Prepared by: MARIA TANG Date: 02 Sep 2015 Approved by: Date: 02 Sep 2015

10 Section 6 - Ground Handling Operations (GRH) Corporate Quality Division Revision: 03 Date: Sep-2015 Audit Schedule in Management and Control 1.3 Communication 1.5 Documentation System 1.6 Operational Manuals 1.7 Records System 1.8 (Intentionally Open) Outsorcing and Product Quality Control 1.11 Safety Management 2 Training and Qualification 2.1 Training Program 2.2 Program Elements 2.3 SMS Training 3 Ground Handling Operations 3.1 Passeger and Baggage Handling 3.2 Airside Operations 3.3 Load Control 3.4 Aircraft Loading 3.5 Ground Support Equipment 3.6 Airside Event Response and Reporting 3.7 Security 4 Special Aircraft Ground Handling Operations 4.1 Aircraft Fueling 4.2 Aircraft De-/Anti-icing.. Cross Audit 1.1 Management System 1.2 Authorities and Responsibilities 1.4 Provision of Resources 1.9 Quality Assurance Program Legend: T= Mr. Tob Zhang Neil=Mr. Wu Zining Cross Audit: Neil 2) Above items 1.1, 1.2, 1.4, 1.9 are considered as auditor independence requirement and do not deal with professional qualification for ORG scope, thus they can be audited by any qualified auditor from other department. Prepared by: MARIA TANG Date: 02 Sep 2015 Approved by: Date: 02 Sep 2015

11 Section 7 - Cargo Operations (CGO) Corporate Quality Division Revision: 03 Date: Sep-2015 Audit Schedule in Management and Control 1.3 Communication 1.5 Documentation System 1.6 Operational Manuals 1.7 Records System 1.8 (Intentionally Open) Outsorcing and Product Quality Control 1.11 Safety Management 2 Training and Qualification 2.1 Training Program 2.2 Program Elements 2.3 SMS Training 3 Acceptance and Handling 3.1 General Cargo 3.2 Dangerous Goods 3.3 Live Animals and Perishables 3.4 Other Special Cargo 3.5 Unit Load Device (ULD) 3.6 Combi Aircraft Operations 3.7 Security.. Cross Audit 1.1 Management System 1.2 Authorities and Responsibilities 1.4 Provision of Resources 1.9 Quality Assurance Program Legend: T= Mr. Tob Zhang Neil=Mr. Wu Zining Cross Audit: Neil 2) Above items 1.1, 1.2, 1.4, 1.9 are considered as auditor independence requirement and do not deal with professional qualification for ORG scope, thus they can be audited by any qualified auditor from other department. Prepared by: MARIA TANG Date: 02 Sep 2015 Approved by: Date: 02 Sep 2015

12 Section 8 - Security Management (SEC) Revision: 03 Date: Sep-2015 Audit Schedule in Management and Control Security Program 1.4 Communication 1.6 Documentation System 1.7 Security Manual 1.8 Records System 1.9 Management Review 1.11 Outsourcing and Product Quality Control 1.12 Operational Reporting 2 Training and Qualification 2.1 Training Program 3 Security Operations 3.1 Access Control 3.2 Internationally Open 3.3 Carriage of Weapons 3.4 Passengers, Supernumeraries, Cabin Baggage 3.5 Special Category Passengers 3.6 Hold Baggage 3.7 Cargo Shipments 3.8 In-flight, Catering and Other Supplies 3.9 General Protection 4 Security Threat and Contingency Management 4.1 Threat Management 4.2 Contingency Planning 4.3 Investigation and Notification.. Cross Audit 1.1 Management System 1.3 Authorities and Responsibilities 1.5 Provision of Resources 1.10 Quality Assurance/Quality Control Programs Legend: N = Mr. Noel (Quality Coordinator) Xeno=Mr. Zhang An Cross Audit: Xeno 2) Above items 1.1, 1.3, 1.5, 1.10 are considered as auditor independence requirement and do not deal with professional qualification for ORG scope, thus they can be audited by any qualified auditor from other Prepared by: MARIA TANG Date: 02 Sep 2015 Approved by: Date: 02 Sep 2015

13 CSH External Audit (Service Provider, Outstaion, etc.) Revision: 04 Date: Dec-2015 Completed Next Due Month/Year Month/Yea Audit Schedule in MFM (GHA) Aug Beijing (NX Station+GHA) Sep Changsha (NX Station+GHA) (Inactive) Jul 13 Audit cancel due to no operation. 4 Chengdu (NX Station+GHA) Apr-14 5 Chongqing (NX Station+GHA) Nov-14 6 Hangzhou (NX Station+GHA) Dec-14 7 Hefei (NX Station+GHA) Jun Hongkong (Wel-lease) (Inactive) N/A 9 Nanjing (NX Station+GHA) Aug Nanning (NX Station+GHA) Aug Ningbo (NX Station+GHA) Jan Shanghai Hongqiao (NX Station+GHA) Jun Shanghai Pudong (NX Station+GHA) Jun Taiyuan (NX Station+GHA) May Xiamen (NX Station+GHA) Jun Bangkok (NX Station+GHA) Sep Seoul (NX Station+GHA) Dec Tokyo (NX Station+GHA) May Osaka (NX Station+GHA) May Kaohsiung (NX Station+GHA) Oct Taipei (NX Station+GHA) Oct Shenyang (NX Station+GHA) Jul Wenzhou (Inactive) Audit cancel due to no operation 24 Zhengzhou (NX Station+GHA) Feb Jinjiang (Inactive) N/A 26 Da Nang (NX Station+GHA) Mar Hanoi (NX Station+GHA) Mar Tianjin (New) Jul Shenzhen (Wet Lease) (Inactive) N/A - Singapore (NX Station+GHA) (Inactive) N/A 1 Cabin Service 1 Dragonair and Cathay Pacific Airlines Training termination of contract Air China Southwest Branch Training Centre in 2 change of venue 029 CTU 3 Shenzhen Airlines Training Centre in SZX termination of contract Legend: N = Mr. Noel Libano (Quality Coordinator) L = Mr. Lau Nga Lok, Ronny T= Mr. Tob Zhang S = Mr. Shim Yew Loon, Richard Prepared by: MARIA TANG Date: 30 Dec 2015 Approved by: Date: 30 Dec 2015

14 ENM External Audit (Service Provider, Outstaion, etc.) Revision: 04 Date: Dec-2015 Completed Month/Yea Next Due Month/Yea Line Stations 1 MFM (Menzies GSE+Nam Kwong FF) Oct-13 Oct Beijing (LS:AMECO+GSE+H2O+FF+Anti-icing) Sep-13 Sep Changsha (Inactive) No Regular Flight in Chengdu (LS+GSE+H2O+FF) Mar-14 Mar-16 5 Chongqing (LS+GSE+H2O) Jun-14 Jun-16 6 Hangzhou (LS+GSE+H2O+FF) Mar-14 Mar-16 7 Hefei (GSE+H2O+FF+Anti-icing) Jun-13 Jun Hongkong (LS:CASL+GSE+H2O+FF) May-13 May Nanjing (LS+GSE+H2O+FF+Anti-icing) Aug-13 Aug Nanning (LS+GSE+H2O+FF+Anti-icing) Aug-13 Aug Ningbo (GSE+H2O+FF+Anti-icing) May-14 May Shanghai Hongqiao (LS+GSE+H2O+FF+Anti-icing) Jul-13 Jul Shanghai Pudong (LS+GSE+H2O+FF+Anti-icing) Jul-13 Jul Taiyuan (GSE+H2O+FF+Anti-icing, may be inactive) Sep-13 Sep Xiamen (LS+GSE+H2O+FF+Anti-icing) Mar-13 Mar Bangkok (LS+GSE+H2O+FF) May-14 May Seoul (LS+LS+GSE+H2O+FF+Anti-icing) Oct-14 Oct Tokyo (LS+GSE+H2O+FF+Anti-icing) Jun-13 Jun Osaka (LS+GSE+H2O+FF+Anti-icing) Jun-13 Jun Kaohsiung (LS+GSE+H2O+FF) Jul-14 Jul Taipei (LS+GSE+H2O+FF) Jul-14 Jul Shenyang (GSE+H2O+FF+Anti-icing ) Oct-14 Oct Wenzhou (Inactive ) No Regular Flight in Zhengzhou (LS+GSE+H2O+FF ) Jun-14 Jun Jinjiang (Inactive ) No Regular Flight in Da Nang (LS+GSE+H2O+FF ) Apr-13 Apr Hanoi (LS+GSE+H2O+FF ) Apr-13 Apr Tianjin (LS+GSE+H2O+FF+Anti-Icing ) Jun-14 Jun Chongqing (FF ) Jun-13 Jun Jinan (LS+GSE+H2O+FF+Anti-Icing) Not Confirm TBD TBD Unscheduled Audit 1 Shenyang (LS ) Lufthansa Germany, Engine MRO (LHT) Ameco, Engine MRO GPWS Database Updating (MEPM ) 048 Base Maintenance 1 Product audit A320 "A" Checks Nov-14 Nov Air China Chengdu Maintenance Base (CAMB) Mar-14 Mar CASL HKG (A320 C Check) Apr-14 Apr STAECO TNA Jinan STARCO Shanghai C Check (Inactive) Legend: Yu= Mr. Yu Shouhai, Neil=Wu Zining, Ronald=Ronald Limcuando, Liu=Liu Feng, Xeno=Zhang An, TBD=To be defined Audit Schedule in 2015 Prepared by: MARIA TANG Date: 31 Oct 2015 Approved by: Date: 31 Oct 2015

15 In-flight Supply Division Internal Audit Plan Revision: 02 Date: Oct-2015 Audit Schedule in Planning of product realization 7.2 Customer-related processes 7.3 Design and development 7.4 Purchasing 7.5 Production and services provision 7.6 Control of monitoring and measuring equipment 8.1 General 8.2 Monitoring and measurement 8.3 Control of nonconforming product 8.4 Analysis of Data 8.5 Improvement.. Legend: J = Ms. Janet Liu 2) Above items 1.1, 1.2, 1.4, 1.9 are considered as auditor independence requirement and do not deal with professional qualification for ORG scope, thus they can be audited by any qualified Prepared by: MARIA TANG Date: 27 Oct 2015 Approved by: Date: 27 Oct 2015

16 Catering External Audit (Service Provider) * 3 years audit interval iaw Catering Operation and Procedure Manual (C.O.P.M.) Revision: 06 Date: Dec-2015 Completed Next Due Month/Year Month/Year Audit Schedule in MFM (MCS) Dec-14 Dec PEK (BACL) Jun-13 Jun-16 3 CTU (Southwest Air Catering) Apr-14 Apr-17 4 CKG (CNCQAC) Apr-14 Apr-17 5 HGH ( LSG) Nov-13 Nov-16 6 HFE (Hefei Airlines Food Company) Sep NKG ( LSG ) Nov-14 Nov-17 8 NNG (Guangxi Xiangfei Air Catering) May NGB (Ningbo Airport Catering Services) Nov-14 Nov SHA (SEAC) Nov-14 Nov PVG (SEAC) Nov-14 Nov TYN (Taiyuan Airport Assorted Foods Branch) Jul-12 Jul XMN (XIACL) Jun-14 Jun BKK (Thai Airways International Public) Nov ICN (Korean Air Catering Center) Nov-13 Nov NRT (TFK Corporation) Double catering from MFM 17 KIX (KIC) Nov-12 Nov KHH (KACS) Jun-14 Jun TPE (CPCS) Sep-12 Sep SHE (Shenyang Airport Inflight Kitchen Ltd.) Jun CGO (China Southern Airlines Co., Ltd. - Aug-13 Aug TSN (Tianjin Guofeng Air Catering Co., Ltd) Sep CSX (Hunan Airport Industrial Co., Ltd Station Closed 24 WNZ (Wenzhou Air Catering Company) Jan-13 - Station Closed 25 JJN - - Station Closed 26 DAD - - Not Providing Meal 27 HAN - - Not Providing Meal.. Legend: J = Mr. Jacky Jia M=Mr. Michael He Prepared by: MARIA TANG Date: 01 Dec 2015 Approved by: Date: 01 Dec 2015

17 GAD Internal Audit (ISO9001:2008) Revision: 03 Date: Dec-2015 Corporate Quality Division 4.2 Documentation requirements 5.1 Management commitment 5.5 Responsibility, authority and communication 6.2 Human resources 6.3 Infrastructure 6.4 Work environment 7.1 Planning of product realization 7.2 Customer-related processes Design and development 7.4 Purchasing 7.5 Production and services provision Control of monitoring and measuring equipment General Monitoring and measurement 8.3 Control of nonconforming product 8.4 Analysis of Data 8.5 Improvement Audit Schedule in 2015 Legend: J = Mr. Jack Li (Quality Coordinator) F = Mr. Falcon Wang Prepared by: MARIA TANG Date: 30 Dec 2015 Approved by: Date: 30 Dec 2015

18 COM Internal Audit Plan 2015 (ISO9001:2008) Revision: 02 Date: Oct-2015 Audit Schedule in General requirements 4.2 Documentation requirements 5.2 Customer focus ** Responsibility, authority and communication 5.6 Management review 6.2 Human resources 6.4 Work environment 7.2 Customer-related processes 7.3 Design and development 7.5 Production and services provision 7.6 Control of monitoring and measuring equipment 8.2 Monitoring and measurement 8.4 Analysis of Data 8.5 Improvement Legend: I = Ms. Iris Huang (Quality Coordinator) S= Mr. Sam Ieong *L = Mr. Lau Nga Lok, Ronny Prepared by: MARIA TANG Date: 26 Oct 2015 Approved by: Date: 26 Oct 2015