Deloitte s Third Party Monitor

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1 J A N U A R Y 2018 Deloitte s Third Party Monitor Turn PSD2 and Open Banking threats into business opportunities

2 Open APIs bring new opportunities for both customers and banks. Better understanding of customer behavior outside of the bank Open Banking Establish new strategic partnerships with third parties Monetization of exposed APIs, make them as products Increased customer base and engagement of existing customers More personalized experience for customers and increased loyalty 2 Copyright 2018 Deloitte Development LLC. All rights reserved.

3 If not managed well, these opportunities become big threats for banks. 3 Copyright 2018 Deloitte Development LLC. All rights reserved.

4 What are your client s needs? If your clients do not find products or services that are relevant to their needs and their current situation in the Open Banking era they will easily replace your bank with a TPP application. If you do not want to lose customers, you should know How to keep clients engaged with you? Do you know if your client is still active and engaged? If it is not engaged, do you know why? Does it use TPP instead of your products? Which TPPs clients use the most? Not having exact information about TPPs clients interact with, you will be unable to react to their needs and to identify possible revenue loss. How to partner with TPPs? Do you know who your TPP partners are? Which services do they offer? Do they poach your clients and revenue? When your client is about to leave? If the client engagement decreases, there is a high risk that it will completely leave you for a competitor. Are you able to predicts such situations and know how to retain such a client? 4 Copyright 2018 Deloitte Development LLC. All rights reserved.

5 Deloitte s TPP Monitor Monitor and analyze activity on your API gateway and react right in time.

6 Third Party Monitor solution overview The TPP Monitor is Deloitte s new packaged platform independent solution providing banks with several models, reports and alerts used for effective relationship management with customers and third party providers. It uses Deloitte s data model that integrates and aggregates important business analytical data on the client / user / TPP / application level and stores them for analysis, monitoring and targeting. Third Party Monitor technical solution T P P T P P The TPP Monitor includes: Delivered Models (Expert/Statistical) will allow you to score TPPs and evaluate their ability to poach customer interactions and revenues away from you. Based on API behavior it will also help you predict customer churn. Delivered Alerts (On-line/Batch) will allow you to better target your customers based on trends of API activity and TPP risk mixed with internal and external sources. Delivered Reports (Managerial/Analytical) will help you better identify the most dangerous TPPs/Applications and what types of customers interact with them on a regular basis. A P I G A T E W A Y I N T E G R A T I O N / A R C H I T E C T U R E / ETL B A N K D A T A A P I D A T A E X T E R N A L D A T A Additional services from Deloitte: In addition to the TPP Monitor itself we could assist you with changing and adjusting your processes and operating model, developing the analytical data layer, architecture of the overall solution and integration of various data sources including operational API data. T P P M O N I T O R T P P M O N I T O R A N A L Y T I C A L D A T A A L E R T S R E P O R T S / D A S H B O A R D S M O D E L S 6 Copyright 2018 Deloitte Development LLC. All rights reserved.

7 The TPP Monitor helps you keep your finger on the pulse of your relationship with your customers and third parties. Strategy grounds You will gain the ability to quickly analyze data from a new and quickly developing channel. The bank will be able to early react with a significant impact on future revenues. Improve retention You will gain an approach to, and a framework for, how to monitor the lifecycle of customer interactions with TPPs. An improved ability to identify the risk of TPP / customer behavior on the API channel and thus a lower churn rate and higher revenues are expected. New opportunities Better targeting and relationship improvement with customers and TPPs. X-sell of TPPs with bank products (chargeable API services) thanks to monitoring the TPP on-boarding processes. Inspiration for developing new bank products and services based on monitoring and scoring the TPPs applications. 7 Copyright 2018 Deloitte Development LLC. All rights reserved.

8 Thank you. Veronika Počerová Manager Contact: Tomáš Pračka Manager Contact: This publication contains general information only, and none of the member firms of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collective, the Deloitte Network ) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication. As used in this document, Deloitte means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte USA LLP, Deloitte LLP and their respective subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright 2018 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited

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