PARKING SERVICES SOLUTIONS

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Holly Stevenson
6 years ago
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1 Asset Commercial performance PARKING SERVICES SOLUTIONS

Where are you parked? Q1. How often do you think about enhancing your parking asset and environment? Our services OUR PARTNERS INCLUDE At WelPARK we offer this, plus more.

2 Where are you parked? Q1. How often do you think about enhancing your parking asset and environment? Our services OUR PARTNERS INCLUDE At WelPARK we offer this, plus more. With a two tiered Integrated+ approach, we deliver excellent parking services and solutions that operate inside and outside of the parking bay. Across the UK and Ireland, we deliver a diverse range of PARKING SERVICES. From 20 parking spaces to over 10,000, surface and multi storey car parks, we advise build and deliver cost effective parking environments always in line with British Parking Associations (BPA) guidelines. Q2. Q3. Are you satisfied that your parking environment is secure and delivering innovations? Are your parking environments equipped with efficient technology and driving commercial performance? SKILLS, KNOWLEDGE & EXPERIENCE We manage over 140 car parks across the UK and Ireland. Our demographic includes; Shopping centres, city centre & retail parks, revenue & non-revenue sites, local authority, private & public parking. We believe the key to a successful parking environment is: Your customers requirement and their parking experience. Your customers safety in and around the parking environment and the ease of access throughout the customers journey. We operate above and beyond to ensure you benefit from our Integrated+ approach. By developing and using the latest technology or your preferred systems, we infuse this with our in-house central support centre. We track performance dashboard and real time information so you receive a secure, operational and hassle free parking solution. KEY FACTS 60,000 45m The number of spaces we look after The amount of car park income we handle each year 35m 90% The number of vehicle movements we see each year of the sites meet & acquires Park Mark status

CONSULTANCY & PROJECTS OPERATIONAL PARKING MANAGEMENT Infrastructure & property lifecycle Transport & traffic Design & build (new & refurbishing projects) Traffic flow, layout & circulation

3 CONSULTANCY & PROJECTS OPERATIONAL PARKING MANAGEMENT Infrastructure & property lifecycle Transport & traffic Design & build (new & refurbishing projects) Traffic flow, layout & circulation utilisation Creating the bespoke car park specification (Operational methodologies) Enhancing the customer journey & experience Highway & navigational way finding signage Innovation associated through parking equipment and technology Commercial analysis & creating short, medium & long term strategies Create & support with commercialisation opportunities Asset lifecycle planning & Supply chain & procurement Tender & bid Project 24/7 parking & security remote monitoring via our central control room Facility maintenance including technical services, landscaping and ground maintenance Parking equipment first line maintenance ( of third party contarcts i.e. parking equipment suppliers) Lighting and energy On-site operational Cleaning (litter picking to deep cleaning) Customer service and security patrols Sensitive parking enforcement Permit and season ticket administartion and Finanacial performance reporting and commercial business analysis Cash handling, collection and accounting (banking reconciliation) Parking charge and tariff Waste and disposal Through our extensive experience of delivering parking services, we offer a complete solution

Our experience intu Properties Ltd Working in Partnership we have provided guidance and support in the creation of the intu vision for parking.

Focusing on this customer journey we were asked to find and implement solutions to improve the guest experience through either technological or manual enhancements, which would achieve the business

By using the business intelligence systems available we were able understand the demographics and behaviours of their customers, this then allowed us through parking equipment technology to create

A challenge for the busiest shopping centres was ensuring vehicles were kept free flowing and that parking bays were optimised and vehicle occupancy was evenly distributed.

4 Our experience intu Properties Ltd Working in Partnership we have provided guidance and support in the creation of the intu vision for parking. We have effectively ensured the intu parking strategies are aligned with the overall guest experience and ensured the parking experience is an integral part of the overall shoppers customer journey. Focusing on this customer journey we were asked to find and implement solutions to improve the guest experience through either technological or manual enhancements, which would achieve the business objective of increasing car park occupancy and customer repeat visitations. By using the business intelligence systems available we were able understand the demographics and behaviours of their customers, this then allowed us through parking equipment technology to create such solutions as to provide rewards in return for their loyalty. A challenge for the busiest shopping centres was ensuring vehicles were kept free flowing and that parking bays were optimised and vehicle occupancy was evenly distributed. Through the use of digital signage and parking guidance solutions, plus our sensitive approach to parking enforcement, we have identified and created a range of traffic strategies which our operational teams will deploy to better manage and alleviate congestion. Paradise Birmingham, Birmingham The Paradise area of Birmingham s city centre is being transformed into a vibrant mixed use development of commercial, civic, retail, leisure and hotel space. The redevelopment covers 1.8 million square feet and includes a 550 space underground car park. We were appointed in 2014 as lead consultant for the parking and security elements of the development. The scope included car park design and function, signage and way finding strategy. The operational methodologies and create the technology and equipment specification. A detailed business and financial appraisal was undertaken to provide cost and revenue forecasts to feed into the long term business plan. The Designer Outlet is situated in the heart of Kent with around 80 premier and designer brand retailers. The outlet provides parking for over a 1,000 vehicles over four locations. Our role provides a full car park solution. We provide a number of fully trained operatives to provide proactive customer service and when required, parking enforcement using our sensitive approach, this also includes the deployment of an effective traffic strategy. We undertake cleaning and security of the site as well as first line maintenance and repairs for the parking equipment and technology systems. McArthurGlen Ashford, Kent Touchwood Shopping centre Solihull The shopping centre has over 80 premier stores and 20 restaurants, which are supported by two large multi storey car parks with around 1,700 parking spaces. As Touchwood is situated in a very busy town centre, our challenges have been to ensure we provide a proactive and effective service, which results in delightful shopping experience for our guests. We achieve this with our Integration+ solution which provides a complete car park service, including Shopmobility. We manage the car parks 24/7 with a dedicated car park team very focused on the customers experience.

5 Tel: WelPARK Solutions is the trading name of Bilfinger PPP Facility Management Limited and is a company registered in England and Wales with company number whose registered address is 7th Floor, 26 Finsbury Square, London, EC2A 1DS

It s the way we do things that sets us apart

It s the way we do things that sets us apart Every service is incorporated with flexibility enabling them to evolve. This means that however you want to outsource services, we can design, develop and construct