CREATE LASTING MEMORIES AT THE FRIENDLY CONFINES
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- Marian Willis
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1 We are so passionate about working here This is my Dream Job This job fulfills me I would do this job for free Making a fan s day makes my day CREATE LASTING MEMORIES AT THE I feel like I serve a purpose FRIENDLY CONFINES COMMIT TO OUR TEAM Energetic, engaging, and passionate are just a few ways we describe ourselves. As Cubs associates, we create lasting memories through extraordinary service in the unique tradition of the Friendly Confines. My co-workers have become my family I m proud to wear my Cubs uniform I love doing something to make someone happy I can t believe I do what I love and someone actually pays me for it DISCOVER THE RIGHT OPPORTUNITY FOR YOU THIS IS YOUR MARQUEE MOMENT! Visit Fans actually give me hugs to apply. I m the envy of all my friends
2 GUEST SERVICES AMBASSADOR The Guest Services Ambassador plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive and welcoming. Through the lens of service, this position will be focused on the guest experience and creating Marquee Moments for our loyal fans. Success will be measured via supervisor evaluations, peer and guest feedback, and secret shops. Assistant Director, Guest Services Assist guests by scanning and checking tickets, greeting and locating seats, and answering questions about Wrigley Field High school level education 16 years or older by Opening Day
3 PREMIER EXPERIENCES CONCIERGE The Premier Experiences Concierge plays a vital role in delivering best-in-class fan experience to premier guests of Wrigley Field. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive and welcoming. Through the lens of service, this position will be focused on the Premier Guest Experience and creating Marquee Moments to our premier fans. Success will be measured via supervisor evaluations, peer and guest feedback, and secret shops. Assistant Director, Guest Services Assist suite and club guests by checking tickets, greeting, locating seating and answering questions about Wrigley Field High school diploma or GED 18 years or older by Opening Day Prior experience in a Guest Service Function Experience working in a professional setting
4 PARKING AND TRANSPORTATION AMBASSADOR The Parking and Transportation Ambassador plays a vital role in delivering best-in-class fan experience to guests of Wrigley Field. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive and welcoming. Through the lens of service, this position will be focused on the guest transportation experience and creating Marquee Moments for our loyal fans. Success will be measured via supervisor evaluations, peer and guest feedback, and secret shops. Coordinator, Parking and Exterior Event Operations Assist guests by directing, parking and securing vehicles; completing cash transactions; greeting and providing directions and answering questions about Wrigley Field High school level education 16 years or older by Opening Day Prior cash handling experience Valid drivers license
5 SECURITY SERVICES AMBASSADOR The Security Services Ambassador plays a vital role in delivering best-in-class fan experiences to guests of Wrigley Field. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive and welcoming. Through the lens of service, this position will be focused on safety, policy and upholding the Cubs Code of Conduct while creating Marquee Moments for our loyal fans. Success will be measured via supervisor evaluations, peer and guest feedback, and secret shops. Assistant Director, Event Operations and Security Assist guests with security screening, bag checking, greeting and locating seats, and answering questions about Wrigley Field Demonstrated ability to address and resolve conflict including but not limited to verbal and physical tactics In promoting a safe and enjoyable experience, identify, respond to, and report safety risks, inappropriate behavior or medical situations Assist in delivery of order maintenance and act as on-scene authority in situations where conflict or disorder may arise kneel, climb flights of stairs, walk on uneven ground, walk/ run High school diploma or GED 18 years or older by Opening Day Prior experience in a Security or Guest Services Function State issued PERC card or other formal Security Training Prior experience operating metal detection equipment
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