1.0 General Information. User Manual.

Transcription

1 1.0 General Information User Manual 1 wemovo GmbH - Version

2 1.0 General Information TABLE OF CONTENTS Contents Page Image Directory of IT Product Structure GENERAL INFORMATION System Overview Organization of the Manual USING THE SYSTEM 2.1 Login Details and System Menu Operational Module Vehicle Management Line Management Station and border Management Pricing Module Passenger Type Return Prices Accessories Cancelation Policies Price Table Currencies Reservation and Sales Module Transaction Reservation Booking Travel Agency Management Mobile Application Module VIP Module wemovo GmbH - Version

3 1.0 General Information 2.8 Distribution Module On Board Module Access Management Module Internal User Management Analytics and Reporting Module Ticket Statistics Search Statistics Chart Funnel Marketing Module Vouchers Costumer Support Log Out List of Abbreviations Contact Information wemovo GmbH - Version

4 1.0 General Information IMAGE DIRECTORY OF IT-PRODUCT STRUCTURE 1. Operational Module 1.1 Operational Module - Product Control Feature 1.2 Operational Module-Vehicle Management Feature 1.3 Operational Module-Driver Management Feature 1.4 Operational Module-Sub Contractor Management Feature 1.5 Operational Module-Line Management Feature 1.6 Operational Module-Station and Border Management 2. Pricing Module 2.1 Pricing Module Passenger Types Feature 2.2 Pricing Module Return Prices Feature 2.3 Pricing Module Accessories Feature 2.4 Pricing Module Cancelation Policies Feature 2.5 Pricing Module Price table Feature 2.6 Pricing Module Currencies Feature 3. Reservations and Sales Module 3.1 Reservations and Sales Module- Transactions Feature 3.2 Reservations and Sales Module- Reservations Feature 3.3 Reservations and Sales Module- Bookings Feature 3.4 Reservations and Sales Module-Sales Partners Feature 4 wemovo GmbH - Version

5 1.0 General Information 4. Travel Agency Management Module 4.1 Travel Agency Management Module Stationary Travel Agents Feature 4.2 Travel Agency Management Module Digital Travel Agents Feature 5. Mobile Applications Module 6. VIP Module 6.1 VIP Module-Cross Border Taxes Feature 6.2 VIP Module-Yield Optimization System Feature 6.3 VIP Module- Competitor Intelligence Feature 6.4 VIP Module- Pool Accounting Feature 6.5 VIP Module- Departure Yield Feature 7. Distribution Module 7.1 Distribution Module- Automatic Integration Feature 8. On Board Module 8.1 On Board Module Sales and Management Feature 8.2 On Board Module Wi-Fi Access Feature 8.3 On Board Module Product Selling Feature 9. Access and Management Module 9.1 Access and Management Module- External Communication Feature 9.2 Access and Management Module Internal User Management Feature 5 wemovo GmbH - Version

6 1.0 General Information 10. Analytics and Reporting Module 10.1 Analytics and Reporting Module Ticket Statistic Feature 10.2 Analytics and Reporting Module Search Statistic Feature 10.3 Analytics and Reporting Module Cart Funnel Feature 11. Marketing Module 11.1 Marketing Module Vouchers Feature 11.2 Marketing Module Metrics and Analytics Feature 11.3 Marketing Module Newsletter Management Feature 11.4 Marketing Module Social Media Center Feature 11.5 Marketing Module- Survey Management Feature 12. Costumer Support 12.1 Costumer Support Helpdesk Feature 12.2 Costumer Support -Alerts and notifications Feature 12.3 Costumer Support GPS Bus tracking Feature 13. Log out 6 wemovo GmbH - Version

7 1.0 General Information 1.0 General Information The aim of this system is to reduce costs and increase bus operators and travel agencies sales, make bus travel easily accessible. Wemovo offers for travel agents an easy way to connect with all affiliated bus operators. The purpose of wemovo s system is to insert/store/administrate bus lines information with precise location and GEO positions, routes followed, timetables, ticket prices, types of passengers and types of buses. Even more, wemovo provides a selection of 12 modules that aim to ease the pains and needs of Bus Operators (BO). Please ask your Sales Representative for a demo or documents to take an even closer look at the provided solutions. Module No. Module Name 1 Operational Module 2 Marketing Module 3 Reservation & Sales Module 4 Mobile Application Module 5 VIP Module 6 Access Management Module 7 On-Board Module 8 Pricing Module 9 Analytics & Reporting Module 10 Travel Agency Module 11 Customer Support Module 12 Distribution Module Please note that the software structure is adjusted to the above mentioned modules! 7 wemovo GmbH - Version

8 1.0 General Information 1.1 System Overview Fundamentally, this software is a Global Distribution System (GDS) which means wemovo connects bus operators with digital and stationary travel agencies through its own developed system. Basically, it is a network that enables digitized and automated data exchange of bookings/transactions between travel agents and bus operators. Wemovo offers the GDS for free (web and mobile) and charges a %-commission for successful mediated tickets. IT-Solution aims to solve particularly Bus Operators pains and needs and it is built in different Modules (12) to offer Bus Operators the most suitable solution(s). Wemovo offers for example an Internet Booking Engine (IBE) to give clients the opportunity of booking tickets from anywhere at anytime, a Travel Agency Management Tool (TAM) to control and analyze a Bus Operator s affiliated Travel Agents, a Yield Optimization Management Tool (YMS) to harvest revenues to the max and many other functions more with currently 40 main functions and over 200 sub-functions. The modules are Software as a Service (SaaS) and will be continuously updated on a monthly base from the wemovo Product and IT-Team. To use the GDS or any IT-Product the Bus operator has to insert details (name of the line, bus lines, bus rides, bus stations, GEO positions, timetable, weekdays, types of passengers, types of tickets, and book tickets, purchase tickets, seat number and ticket prices tables for the bus operators and travel agencies etc.) via automated digital interface (API) or manually with the help of a data entry administrator. The system is supported by various languages, is able to sell tickets in different type of currencies based on local currency, included various payment methods (VISA, MasterCard, PayPal, SOFORT etc.) depending on individual customer and country, optimized for mobile devices whether they are in ios or Android. 8 wemovo GmbH - Version

9 1.0 General Information 1.2 Structure of the Manual The user s manual consists of 4 sections. General Information, System Overview, Getting Started and Using the System. General information section explains the system and the system s purpose in general terms. System Overview section provides a general overview of the system. The uses of the system, its hardware and software requirements, system s configuration, user access levels, and system s behavior in case of any troubleshooting issues. Getting started section explains how to implement wemovo s IT-Solution (module) and usage. Using The System section provides a detailed description of system functions. 9 wemovo GmbH - Version

10 2.0 USING THE SYSTEM 2.1 Logging On and System Menu Each company will get a User Name and a Password in order to Log in into the online system of wemovo. The log in details will be provided by wemovo. In case you forget the password, you can click on Forgot password option and enter your address. You will receive instructions via on how to reset the password. 10 wemovo GmbH - Version

11 Once you are logged in the Graphical User Interface looks like the picture below: The left-handed column, colored dark-blue, shows the module (product) structure main functions, the centralized area shows the operations regarding the functions of the left-handed column.each link has its specific operations and is very important for the software. Through these links the client can book, compare bus lines, add bus lines and bus stations, search, use statistics, etc. We will go through each one and explain it in details. In the upper right-hand corner, there are a variety of languages that will benefit international clients. Languages provided by the system are: English, Italian, Albanian, German, French, Spanish, Portuguese and Slovenian. 11 wemovo GmbH - Version

12 2.2 Operational Module Define the schedule for buses, drivers and plan driver's holiday. You also get an automatic suggestion on how to schedule buses Spare parts tracking, setting a seating map and storing of registration documents. Add a bus or change the number of seats manually Register, store driver's personal data, driver's attestation, salary settings and receive automatic notification about driver's documents validity Manage subcontractor's core data, related documents and their vehicles Define name of the bus line, bus stations, passenger types, price types, of days, timetable, departure days and print out all relevant information Define station names, addresses, city, country, geo positioning and country borders Here are some details for some of the features in Operational Module: 2.2.1Vehicle Management When we want to enter a new bus we should click on New Bus button and fill in the bus details such as the number of seats, the plate and the bus model. By clicking the Maintenance button we can put information regarding the service and maintenance of the bus. For example when was the last service control made, or when should the next service control be made and save the changes by clicking the Save Changes button. 12 wemovo GmbH - Version

13 Here is a picture of existing bus information: Line Management This function will show us the existing lines for different destinations. In the picture we see the lines by name. For example Macedonia - Switzerland is the name of the line, its starting point and the final destination. By clicking New Line we can add New Line by naming the line and selecting origin station and destination station and Save the Changes. 13 wemovo GmbH - Version

14 Then you have to add one by one any bus stop or border station that this line goes through. In addition, you need to select passenger type, currencies and other information. By clicking the Timetable we can see the existing line in details, departure times, arrival times, and bus schedules travel (weekdays). 14 wemovo GmbH - Version

15 Example of the timetable: Price tables its part of timetable when you can set schedule for those lines. By clicking the Price table we will be able to see and to put the different prices regarding the route where does the bus travel. For example From Zagreb to Bruxelles it will show all the stopping places and possible boarding passengers also we can put prices and select the passenger types. 15 wemovo GmbH - Version

16 2.2.3Station and (country) border management You must enter all bus stations into the system by clicking on the New Bus Station button. You have to name the Bus Station by its name or the gathering point for example: Central Bus station Hamburg. The form needs to be filled by inputting the relevant information about the bus station. In order to proceed you need to fill in the Name of the bus station, Country, City, the exact address and GEO positions. After that you can save the information, as shown below, for all the cities that the bus will travel in: 16 wemovo GmbH - Version

17 After the required fields are filled, you can Save Changes as shown in the picture below. 2.3 Pricing Module Define different passenger types based on age, profession and personal situation e.g. handicapped Create return prices based on the length of time the ticket is valid Define different type of accessory such as: bicycle, pet and so on, give it a description and put a price on that accessory Define ticket cancellation policies based on time before departure Define general and promotional price table and specify prices depending on departures, sales channels, passenger types and return tickets Define type of currency that can be used at the price table 17 wemovo GmbH - Version

18 2.3.1Passenger Type With this function we will be able to add different types of passengers as adult, children with specific age groups etc. By differentiating the types of passengers the prices for specific type of passengers will differ to. For this purpose you must first click the new passenger type button as shown below: After that, another window will appear where you must enter the details of what type of passengers you want to create. We name it the passenger and putt description than we have three types of reductions where we can select depending on age, depending on professions or personal situation and the third one group. After we decide what type the added type of passenger will be we can put the amount of discount in percentage. 18 wemovo GmbH - Version

19 2.3.2 Return Prices The purpose of this link is to add the ticket type. You must click on New return price to proceed as shown in Pic.1. Pic.1 A new window will appear where you should include the description, validity and enter the number of days according to ticket validity as below and save changes as shown in Pic.2: Pic.2 19 wemovo GmbH - Version

20 2.3.3 Accessories We can also add a New Accessory based on customer requests, by clicking the New Accessory button and name the accessory such as: bicycle, pet and so on, give it a description and put a price on that accessory and save changes. As you can see here are some accessories with their prices: Cancelation Policies Define ticket cancellation policies based on time before departure. 20 wemovo GmbH - Version

21 2.3.5 Price Table Price tables its part of timetable. By clicking the Price table we will be able to see and to put the different prices regarding the route where does the bus travel Currencies Relying that many countries have different currencies you can specific yours with code, name and symbol. So you can add more than one currencies, this is shown below. 21 wemovo GmbH - Version

22 Reservation an Sales Module In this section we can see all the ticket sold by travel agencies, commissions, the amount to be paid and the balance at the end in specific currencies Shows all the bus line, departure city, arrival city, departure city filtered by bus line, bus ride, departure date, origin station. Inline booking etc. Shows all the sold tickets and export all bookings, manage ticket settings and background colors for IBE Create and manage sales partner/travel agency accounts (as pre-paid or post-paid) where travel agencies can manage bookings and sell tickets Transactions In this section we can see all the ticket sold by travel agencies, commissions, the amount to be paid and the balance at the end in specific currencies. 22 wemovo GmbH - Version

23 2.4.2 Reservation Reservation Tool shows all the bus line, departure city, arrival city, departure city selected by bus line, bus ride, departure date, origin station, destination station. It is easy to reset all. You just need to click the blue button that says Reset filters. Also it is easy to export in excel the schedule of those buses and those lines. Inline booking is part of reservation tool that helps the bus operator to perform bookings. 23 wemovo GmbH - Version

24 After filling information about passenger and click Book, client will receive an when ticket and receipt are attached as in picture below. Booking function is part of reservation tool and helps the bus operator to see all sold tickets. 24 wemovo GmbH - Version

25 2.4.3 Booking Bookings Functionalso shows you allthe sold tickets. The function is divided in several columns where you can see the date of the bookings, order number, name, , agency, price, currency status and actions. You can export the bookings into a MicrosoftExcel file. Date - is the first row on the picture where it shows the date when the ticket booking is done Order Number Is a unique number for every booking generated when the customer is paying for the ticket First and Last name are the columns show the customer name and last name The customers Agency Showsthe agency that sold the bus ticket Currency Shows with what currency the ticket was sold, because it can be paid with different currencies Price Shows the actual ticket price Status Shows the status of the sold ticket if it is confirmed, means that the process of payment and booking was done successfully Actions This column is very useful for editing the booking method 25 wemovo GmbH - Version

26 When you click Editing link you enter a new page where it shows the same information about the customer that has booked a ticked. Also by clicking the blue button, you canresend Booking Confirmationif for some reason the customer did not receive the confirmation or by clicking the red button you can CANCEL the booking and it will be canceled the entire booking process will be canceled. By clicking on sign you can view more detailed information: 26 wemovo GmbH - Version

27 2.5 Travel Agency Management Offer your stationary sales partners the WEMOVO travel agency selling platform to search for routes, book tickets and pay with various payment methods to end customers Integrate your digital sales partners (online travel agencies and Meta searchers) through our full API and/or IBE to increase your sales In order to add a new travel agency as your ticket reseller you need to go to Travel Agency function and click New Travel Agency button. After that another window will open as shown below: 27 wemovo GmbH - Version

28 The bus operator can input the name of the travel agency, its VAT number, percentage, agency fee, the address etc. and the username and password to for that specific agency. We can also define if we want the agency to be a Pre-Paid one or not and if the agency has the right to cancel the tickets or not. Then we save changes. When a bus operator creates atravel agency, you will seemore option like Edit, Commission, Transactions and Delete. 28 wemovo GmbH - Version

29 Edit-Used if the company wants to change something about the travel agency. Commissions Here are five columns. Type includes percentage and absolute values (when the travel agency receives full profit), the Value of profit, limitation number of minimum and maximum sold tickets, and Actions. Transaction We can see all the ticket sold by travel agencies Delete- when the bus operator has no cooperation with a travel agency, it can easily delete the travel agency. 29 wemovo GmbH - Version

30 After creating a travel agency, the bus operator can give the Log-In credentials and Link to the affiliated travel agency to start using the system. The system for the travel agency will look like below: 2.6 Mobile Application Module Search, book, and purchase tickets using standard andcustomized native apps (ios und Android) and administration panel forpassengers 30 wemovo GmbH - Version

31 2.7 VIP Module Calculate VAT of different countries for cross-border lines Optimize revenues dependent upon customers' demand, their willingness to pay, seating capacity and competitive behavior Define, analyze, and distribute intelligence about products, customers, competitors, and any aspect of the environment that need to support executives and managers making strategic decisions for an organization Assigning costs to various products within a pool with the purpose of estimating an accurate production costs Prioritize sales from stations with higher prices in case of limited seats 2.8 Distribution Module Access to WEMOVO's travel community of 18,000 stationary and digital travel agencies, allow you to discover new revenue streams, cross-sell and integrate with other travel players 2.9 OnBoard Module Sell tickets on-board via handheld printer device, and validate tickets through QR code during boarding process without internet connection Used if the bus operator have a Wi-Fi on their buses On-board selling of different products like: perfume, chocolates, bottle of drinks etc. 31 wemovo GmbH - Version

32 2.10 Access Management module Full API integration, Word Press plug-in and IBE (only the search API) Allow different levels of access for different users from readonly to full access Internal User Management Different employees can have permission on the same operator. This feature helps the SEO to have access in User Management and sees for every employee's Last login, Username and User Permissions Analytics and Reporting module View of sales channels performance and comparison based on different KPIs View of the most searched routes based on a range of dates View the ticket sales, search logs and cart funnel with most searched routes 32 wemovo GmbH - Version

33 2.11.1Ticket Statistics This is the full view of Ticket Statistics: This feature is an overview of ticket sales. You can view the most searched routes based on a specific date and destinations: 33 wemovo GmbH - Version

34 2.11.2Search Statistics This function will help you to see the most searched routes based on a range of dates. You can export the information in Microsoft Excel Chart Funnel View the total searches, total booked travles at cart funnel with. 34 wemovo GmbH - Version

35 2.12 Marketing Module Coupons for discounts on ticket prices based on ticket type, usage and availability Internal metrics for booking platform including ticket sales, coupons used, Google analytics and tracking for apps with Mix panel Send latest industry and company news via or SMS Social media presence like: Facebook, Twitter, LinkedIn etc., with purpose of gaining online presence Customer satisfaction questionnaires Vouchers To create the new coupon just click New Coupon Description of coupon, example: Students have 10% reduce for a specific line for a specific date. 35 wemovo GmbH - Version

36 2.13 Costumer Support Increase your customer satisfaction by using one helpdesk for all communication channels Notify your customers about delays, upcoming journeys and timetable changes via SMS or Display routes graphically 2.14 Logout The Logout function when we want to exit. 36 wemovo GmbH - Version

37 List of abbreviations API BO GDS GPS IBE KPI TA TAM YMS Application Programming Interface Bus Operator Global Distribution System Global Positioning System Internet Booking Engine Key Performance Indicator Travel Agents Travel Agency Management Yield Management System 37 wemovo GmbH - Version

38 Contact Information Commercial Contact: Elon Kelmendi (CEO) Tel: +49(0) Enkelejda Gjergji (Director Balkans) Tel: +49(0) Marcel A. Sparfeld (Head of Sales) Tel: +49(0) Matthias Spanic (COO) Tel: +49(0) Technical Contact: Davide Marono (CTO) Tel: +49(0) wemovo GmbH - Version