So you want to be a local expert?

Transcription

1 Local Expert Kit

2 So you want to be a local expert? That s awesome! We re glad to have you in our community to share your local knowledge and love for your hometown, environment and culture. This handbook is designed to help you understand what LokaLocal is about, how to get started as a local expert, and other things you may need to know. If you need any help, feel free to get in touch via hello@lokalocal or call LokaLocal

3 Vision & Mission Our Vision To connect travelers to locals who can help them discover local experiences anywhere Our Mission To empower the local community, improve their outreach and create new jobs To unlock unique local tours for a global community, to promote tourism growth and sustainable economic growth To grow an active travel community of like-minded individuals

4 Local expert Who is a local expert? A local expert is someone with local insight or knowledge on a place, tradition, culture, food or activity. You can become a local expert as an individual or organisation. LokaLocal takes care to assess every experience to ensure they involve genuine interaction, connect with the community and leave a social impact. See more: lokalocal.com/how-we-pick

5 How it works Minimum 10% Host Service Fee upon confirmation of booking to cover payment gateway. 6% Guest Service Fee upon confirmation of booking for our marketplace maintenance and geographical expansion Listing is FREE on LokaLocal.

6 Benefits Media Coverage through Meet the Locals page, blog, newspapers and magazines through our platform and/or media partners. Cultural Preservation by promoting cultural exchange between travelers and locals Extra Income when you show travelers around or teach a skill.

7 Media

8 Supported by

9 Getting started Your LokaLocal Account Sign Up for an Account Before you begin listing, make sure you have a LokaLocal account. Edit Profile Update your profile with relevant information. Add your phone number and address. Choose an account type: (i) Individual (ii) Community Group / Organization Verifications Enter important details such as ID card number, tourist guide license (where possible) and bank account. Update regularly If any information has changed, please update these details on your LokaLocal profile.

10 Listing a tour Checklist: Tour Overview Tour Name Use an interesting tour name. Tour Summary Introduction about the tour: background, unique selling points (USPs) and why travelers shouldn t miss it. Youtube Video (optional) Paste the Youtube video URL to add a video. Make sure the video content is related to the tour (at least 80%). Local expert must own the copyright of the video. Cover Photo Upload a high resolution photo (at least 2000px width)

11 Listing a tour Checklist: Tour Details Gallery Include 5 20 tour photos 1000px (width) or larger for better visual Local expert must own the copyright of the photos Meeting Point Where should travelers meet for the tour? Note: Local expert may offer pick up services (from hotels within certain areas) Itinerary SImple Outline of tour (itineraries and schedule) Highlight USPs Choose gallery images to enhance description. Detailed Itinerary according to schedule Highlight USPs in each section Choose images from the gallery to enhance the description.

12 Listing a tour Checklist: Price There are two pricing methods Fixed Price per pax is fixed regardless of the total amount of participants (within min to max) Set different types of tickets, eg: Adult / Children, Weekday / Weekend. Flexible Price per pax will be different, subject to total amount of participants A. Charged the same amount no matter how many travelers are joining the tour B. The more tickets the traveler books, the cheaper the price per pax. Note: You should list the fee you would like to collect. The final published price will be adjusted accordingly with a minimum 10% host service fee.

13 Listing a tour Checklist: Conditions (optional) Travel Note Preferred traveling period Things to prepare to manage traveler s expectations Poor Weather Plan Would there be a switch of plans if there is poor weather? Do travelers need to bring additional things? Safety Notices Safety gear to bring Potential risk(s) that travelers have to be aware of Outfit Recommendations What to wear for different activities / occasions.

14 Booking Running a tour Getting a request Receive requests via and SMS. Choose to accept or decline a request depending on availability. Once confirmed, the traveler will be notified. Chat with traveler Chat directly with the traveler using the LokaLocal message chat. The traveler can also text you directly through your contact number.

15 Payment Listing & Host Service Fee It is FREE to list on LokaLocal. Host Service Fee For every confirmed booking, there will be a minimum 10% Host Service Fee charged upon confirmation of booking. This will already be included in the published price. How will I be paid? We will hold on to the payment, then bank in your payment directly into your account after the tour. See our Policy for local experts & Fee and booking policy on lokalocal.com/info#policy

16 Cancelled Cancellation Policy If local expert cancels or does not show up we highly encourage that this does not happen. Please contact us and reassign another local expert to carry out the tour where possible. Should this occur, full refund will be given to traveler. If traveler is late or does not show up no refund will be given to traveler and you will receive full payment. If traveler cancels, the refund will be calculated as follows: i) > 8 days before departure date 90% refund (10% of the total fare will be forfeited) ii) 3-8 days before departure date 50% refund (50% of the total fare will be forfeited) iii) 1-3 days before departure date No refund (100% of the total fare will be forfeited)

17 Ambassador & Photography Program Occasionally, we may ask if you would like our ambassadors to join your tour. These may be writers / bloggers / photographers who can help tell your story. Local Expert must cover the cost of the tour, but no additional fee is needed. As a local expert you can request a photographer to attend your tour and snap great photos for your profile. Find out how: lokalocal.com/photography

18 Need help? Read our FAQ on or get in touch!