CONTACT CENTRE INDUSTRY CONFERENCE TOUR 2018

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1 CONTACT CENTRE INDUSTRY CONFERENCE TOUR August Johannesburg 28 September Cape Town 8 November Durban trends, technology, people, processes theme: SPONSORSHIP OFFER The CCMG Contact Centre Conference Tour 2018 is a first-rate platform to connect and network with decision makers and influencers, and to reinforce your position as a major player in the industry.

2 THE CONFERENCE The CCMG annual Conference Tour is the most prestigious industry event series in South Africa focused on bringing Contact Centre professionals the latest trends, cutting edge technologies and international best practices coupled with real-life success stories and answers to pressing industry issues. It aims to equip managers and leaders with the best tools and resources to transform their Contact Centres into customer centric, result oriented, sustainable and profitable organizations, fast. The Conference features several keynotes, top visionaries, Jedi masters from all areas of the Contact Centre galaxy, including: leadership, strategy, technology, processes and people. The CCMG annual Conference Tour is the only industry event hosted by a professional body, catering to the three largest Contact Centre hubs of South Africa: Johannesburg, Cape Town and Durban. The Star Wars themed Conferences are preceded by several months of intense marketing communication including PR, newsletter blasts, social media and have their own dedicated conference website:. THE GO-TO SOURCE FOR INDUSTRY PROFESSIONALS With the increased importance of customer satisfaction, loyalty, talent retention and the constant (r)evolution of Contact Centres, the CCMG Conferences are vital in providing the information and knowledge for professionals who want their companies to be in the front of the transformations taking place in today s demanding environments.

3 WHY SPONSOR? ACTIVELY TARGET CUSTOMERS 1 Directly access current and new sector specific customers who are actively looking for solutions for their Contact Centres and drive them to success with your products or services ENHANCE REPUTATION 2 The perception of the quality and value of your brand can rise significantly after attendees experience your brand at an event hosted by the Professional Body of the Industry BOOST BRAND AWARENESS 3 Raise your profile above competitors`and stand out to potential customers. Become the No 1. choice for the solutions you provide to the Contact Centre Industry

4 PLATINUM SPONSORSHIP (THE FORCE WILL BE WITH YOU) EVENT BRANDING: Brochure and gift inserts in Delegate packs; A/5 article in event handbook; table top display with 1 banner; 45 minute speaker slot; banner in main presentation venue; 4 complimentary tickets; naming of the conference rooms; copy of Delegates database; conference registration confirmation and badge branding; branding on Delegate bags. Meet the press - guaranteed interview. ONLINE: Branding of the conference website; company introduction; speaker introduction (photo and presentation teaser) and video (Youtube); display of conference-only special offer. SOCIAL MEDIA: Social media exposure for your brand on CCMG channels e.g. Facebook, Twitter, LinkedIn and Youtube (articles, promotions, new products etc.) 1 month before, and during the month of the conference you sponsor. Platinum Sponsorship investment (excl. VAT) Platinum sponsorship is an exclusive package to one brand only. You may choose to be the exclusive sponsor of the whole Contact Centre Conference Tour 2018 or you may select a venue as per below: Johannesburg August days Cape Town Durban 28 September November 2018 R R R R R R R Early bird fee R All venues (Joburg, Cape Town, Durban) Platinum sponsor 2017: EARLY BIRD SPECIAL ENDS 20 APRIL 2018! Don`t compete with other brands! Be exclusive and drive sales directly with your intense presence. Let your new and prospective customers know that you are dedicated to the Contact Centre Industry!

5 GOLD SPONSORSHIP (THE FORCE AWAKENS) EVENT BRANDING: Brochure and gift inserts in Delegate packs; A/5 article in event handbook; table top display with 1 banner; 45 minute speaker slot; banner in main presentation venue; 2 complimentary tickets. ONLINE: Logo on the conference website; company and speaker introduction (photo and presentation teaser) and video (Youtube); display of conference-only special offer. SOCIAL MEDIA: Social media exposure for your brand on CCMG channels e.g. Facebook, Twitter, LinkedIn and Youtube (articles, promotions, new products etc.) in the month of the conference you sponsor. Gold Sponsorship investment (excl. VAT) Two ambitious companies can become Gold Sponsors at the Contact Centre Industry Conference Tour 2018, providing strong exposure both online and offline. This is a great opportunity for brands that want to elevate their position in the Contact Centre Galaxy. Johannesburg August days Cape Town 28 September 2018 Durban 8 November 2018 All venues (Joburg, Cape Town, Durban) R R R R R Early bird fee R R R EARLY BIRD SPECIAL ENDS 20 APRIL 2018! Advertising at live events is 2x more powerful then TV, 3x more effective than print and 4x better than radio spots! Remember, people like to buy from people! Purchase your Gold Sponsorship for the conference!

6 SILVER SPONSORSHIP (FORCES OF DESTINY) EVENT BRANDING: Brochure and gift inserts in Delegate packs; A/5 article in event handbook; table top display with 1 banner; 45 minute speaker slot. ONLINE: Logo on the conference website; company and speaker introduction (photo and presentation teaser). SOCIAL MEDIA: Intermediate social media exposure for your brand on CCMG channels Facebook, Twitter, LinkedIn (articles and website links only) in the month of the conference you sponsor. Silver Sponsorship investment (excl. VAT) There are 3 Silver Sponsorships up for grabs. If you are a newcomer to the market, or you would like to test the waters, the Silver Sponsorship gives you great marketing value for your money. Johannesburg August days Cape Town All venues (Joburg, Durban 28 September November 2018 Cape Town, Durban) R R R R R R R Early bird fee R EARLY BIRD SPECIAL ENDS 20 APRIL 2018! See what the CCMG Contact Centre Conference can do for your brand! Experience the increase in awareness and ultimately in sales as your brand is exposed to your target prospects.

7 BRONZE SPONSORSHIP (PADAWAN - THE JEDI IN TRAINING) EVENT BRANDING: Brochure inserts in Delegate packs; A/5 article in event handbook; table top display with 1 banner. ONLINE: Logo on the conference website; company and speaker introduction (photo and presentation teaser). SOCIAL MEDIA: 2x social media exposure for your brand on CCMG channels (Facebook, Twitter) with links to your website only, in the month of the conference you sponsor. Bronze Sponsorship investment (excl. VAT) If you have a tight marketing budget but you know that you simply have to be at the Contact Centre Conferences to meet with influencers, top experts and senior to middle level managers, then the Bronze Sponsorship is for you. There are over 10 Bronze packages available. Johannesburg August days Cape Town Durban 28 September November 2018 All venues (Joburg, Cape Town, Durban) R R R R R R R Early bird fee R EARLY BIRD SPECIAL ENDS 20 APRIL 2018! Network and build your brand and your professional credibility at the flagship events of the South African Contact Centre Industry.

8 WE SAY YES!...TO ANY CREATIVE SPONSORSHIP IDEA YOU MIGHT HAVE But just to get your ideas flowing, allow us to recommend some options below. If you want to submit your unique concept or you like our creative sponsorship opportunities, please contact Sharon Haigh: NETWORKING AND COCKTAILS: The networking sessions are the highlights of the Contact Centre Conferences where Delegates have an opportunity to build relations that can have an impact on their careers and futures. It is also a time to exchange ideas or to discuss common problems and solutions. Conference keynotes will also be available during the networking session and Delegates can continue the conversing about presentation topics. A great opportunity for a brand to be at the forefront of this important and valuable session. Johannesburg: R VAT CT and Durban: R VAT per venue PHOTO AND PROPS: Everybody is fascinated by the Star Wars characters. Who doesn`t want to try on Darth Vader`s infamous mask or wave around with a lightsabre? A photo opportunity with Star Wars props is bound to make a buzz and Delegates will be tweeting and sharing their pictures all over their social media profiles in no time...with your logo. A fun way to get your brand circulating. 1 brand only, R VAT BRANDED WATER BOTTLES: Make your brand clearly visible throughout the entire Conference by branding the Delegate water bottles. We can make them simple or fancy take-it-home-and-keep-forever type, depending on your budget. If you feelin` our vibe, you can experiment with the Star Wars theme as well. 1 brand only, R VAT

9 Choose A Sponsorship Package To Awaken The Brand Greatness Within! EARLY BIRD PRICES ONLY VALID FOR BOOKINGS MADE BY 20 APRIL 2018 Booking and enquiries: Sharon Haigh, CEO sharon.haigh@ccmg.org.za, tel: