Main Topic 1: Business Introductions Lesson 8: Office Procedures (SOP)(20-25 minutes) Today, you will: 1. Learn useful vocabulary related to OFFICE PROCEDURES (SOP). 2. Review Article with Generic Count Nouns. I. VOCABULARY Exercise 1: What s the meaning? (5-6 minutes) Choose the meaning of the underlined words from the choices that follow. Then practice using the words in your own sentences. 1. The organizational flowchart ( フローチャート 流れ図 ) shows the different departments within the company. a. exhibit b. diagram c. design d. preview 2. Please direct (~ に言う ) all your concerns about the policy to the human resources department. a. address b. show c. arrange d. define 3. Annually, you are given 10 vacation leaves, 5 sick leaves, and 5 emergency ( 緊急 応急 ) leaves. a. deliberate b. methodical c. unexpected d. intentional 4. It is expected that the company would be fully operational ( 機能する ) by the end of the year. a. developing b. functioning c. processing d. commanding Page 1
5. It is expected that your performance would always be above the standard ( 標準 基準 ). a. normal b. superior c. easy d. extreme Exercise 2: What s the word? (5-7 minutes) Read the following dialog with your tutor and try to use context clues to fill in the blanks with the most appropriate word. You can find the missing word from the pool of words at the bottom. It s Mr. Oliver s first day in his new job and he is being oriented about the company. Manager: As with all companies, our company also has its own policies and (1) a. that the employees need to follow. One of the errors that our employees often commit is regarding absences. The (2) e. that you have to follow in case you would not be able to come to work is to call our support team and inform them that you would not be able to make it to work for the day. You should do this at least an hour before the beginning of your work schedule. Mr. Oliver: Yes, I understand. What is the punishment in case I do not (3) b.? Manager: Punishment for noncompliance depends on the gravity of the offense. Mr. Oliver: Do you have a (4) d. that contains all the policies, practices, and procedures that I need to follow? Manager: Yes, we have an employee s handbook that you can access in our company network. Here is the number for (5) c. support. They would help you set up your workstation and your access codes for our system. Mr. Oliver: Thank you very much. Manager: On behalf of GlobalTelTech Group of Companies, I formally welcome you to the company. Page 2
Choices: a. practices ( 慣習 慣例 ) b. comply ( 従う 応じる ) c. technical ( 技術の 技術上の ) d. document ( 文書 資料 ) e. procedure ( 手順 ) f. failure ( 失敗 怠慢 ) II. GRAMMAR REVIEW: Topic: Article with Generic Count Noun (5-6 minutes) ( 総称の可算名詞につく冠詞 ) An article is a part of speech that is used before a noun. There are only three articles in the English language, these are: the, a, and an. These three articles are divided into two types: the definite article (the) which is used when the noun is specific and the indefinite articles (a, an) which are used when the noun is unidentified or not specific. ( 冠詞とは名詞の前につくもので the, a, an の 3 つがあります the は特定のものを表す 名詞につき a, an はそれ以外の単数名詞につきます ) Generic count nouns are nouns that represent a whole group;it is not specific. These nouns can be counted. ( 総称の可算名詞とは グループとして何かを表す名詞のことで 数えられます ) e.g.( 例 )An employee works for an employer. ( 従業員は 雇用者のために働く ) A supervisor makes sure that the employees are working well. ( 監督者は 従業員がきちんと働いていることを確認する ) The policies of a company should always be followed. ( 会社の規定は 常に守られなければならない ) Remember: ( ポイント ) a and an can only be used for singular generic count nouns. ( a と an は総称の可算名詞の単数形につく ) a is used when the noun starts with a consonant while an is used for nouns starting with a vowel. ( a は子音で始まる名詞につき an は母音で始まる名詞につく ) Page 3
the can be used for both singular and plural count nouns. ( the は単数 複数両方の名詞につく ) Examples( 例 ): Indefinite Article with Generic Count Noun ( 不特定の総称的な可算名詞につく冠詞 ) Article ( 冠詞 ) A An Generic Count Noun ( 総称的な可算名詞 ) train ( 電車 ) apple ( りんご ) is a very efficient mode of transportation. ( は とても効率的な交通機関だ ) is a good source of fiber ( には 繊維が豊富に含まれている ) Definite Article with Generic Count Noun ( 特定した総称的な可算名詞につく冠詞 ) Article ( 冠詞 ) The The Generic Count Noun ( 総称的な可算名詞 ) heart ( 心臓 ) Filipinos ( フィリピン人 ) pumps blood throughout the body. ( が血液を体中に送りこみます ) are very hospitable. ( は とても親切だ ) Comprehension Check: Describe some of the positions in your company using articles with generic count nouns. Page 4
Exercise 1: Incomplete Sentences (5-6 minutes) Choose the word or phrase that would best complete the following sentences. 1. employee should be hardworking and efficient. a. A b. An c. All d. This 2. The welfare of the employees is the main concern of managers of this company. a. this b. a c. an d. the 3. employees must always follow company policies and procedures. a. The b. Them c. An d. A 4. Companies should provide document that contains company policies and procedures for all their employees. a. an b. a c. much d. such 5. A shows the organizational structure of the company. a. design b. flowchart c. operation d. floatation Page 5