POSITION DESCRIPTION Job Title: Responsible To: Responsible For: Team Librarian Digital Services Digital Services Librarian Nil Position Purpose: This job exists to: Provide circulation & membership services to customers through the Archive and Library Management Systems. Develop and deliver Masterton Library and Wairarapa Archive digital offerings, including library collections and other digital services. To support the library management system and contribute to Masterton Library and Wairarapa Archive broader digital presence Participate in and contribute to library team operations Date: October 2014 Organisation Context: Library Manager Digital Services Librarian Team Librarian Digital Services Important Functional Relationships: External Library customers Community Groups Internal Library Manager Customer Services Librarian Civica Library and Archive Archivist management systems technical Digital Services Librarian staff Children's and Youth Services Vendors and their technical and Librarian support staff Other Archives and Libraries SMART libraries staff Library staff Council staff Committees/Groups Designated SMART Working Groups SPUN SPUNZ
Key Result Areas: The position of Team Librarian encompasses the following functions or Key Result Areas: Support for the Library Management System and Digital Library Collections Develop Masterton Library and Wairarapa Archive digital literacy Guide Masterton Library and the Wairarapa Archive s digital presence Support for Masterton Library and Wairarapa Archive technology Customer Service/Circulation Desk Designated Library team operations The requirements in the above Key Result Areas are broadly identified below: Jobholder is accountable for 1 Support Library and Archive management system operations and digital library collections Coordinating the installation of new software and software upgrades Gathering and disseminating statistical information and reports Advising on current trends and add-ons Overseeing the integration of digital collections and services into the Library and Archive digital presence Customising software as required Escalating technical issues where necessary Incorporating and developing SMART processes and procedures for the Library and Archive Management systems 2 Develop Masterton Library and Wairarapa Archive digital literacy Facilitating training for all staff in the use and promotion of digital collections and services Devising and delivering programmes for the public in the use of digital resources Delivery of one to one tutorials for public and staff Testing, implementing and evaluating new software, devices and services Jobholder is successful when The full functionality of the Library and Archive management systems is able to be used by staff and customers Library and Archive management systems knowledge is up to date and staff requests are able to be answered in Digital Services Librarian s absence. SMART and SPUN operations are contributed to and knowledge is passed on as necessary. SMART policies and processes are successfully implemented for the Library and Archive New technologies are well implemented, service to users is improved and users are knowledgeable and confident Staff are well informed and trained and able to provide suitable information to customers Statistical information is available on request Staff can confidently assist customers with technology based enquiries Programmes are well planned and delivered to meet customer needs New resources and services are introduced to enhance the Library and Archive digital presence.
3 Guide Masterton Library and the Wairarapa Archive s digital presence Maintaining a high level of awareness of trends in digital services for public libraries and archives Liaising with archive staff to support the digital delivery of archive collections Liaising with Library and archive staff to support the Website Developing and deploying a social media presence Ensuring SMART information is available and integrated into the Library and archive digital services Customers receive services which exceed their expectations. The Library and archive digital presence is seamless and user friendly. The social media presence is well used, appropriate and complies with accepted library guidelines for social media services. Customers are aware of SMART operations and are updated regularly and able to access SMART information appropriately through digital services. 4 Support for Masterton Library and Wairarapa Archive technology Liaising with external contractors and suppliers to develop services and facilitate resolutions Assisting staff with issues relating to other software applications Developing systems to ensure the service level agreements with Civica and other external service providers meet requirements Staff and customers receive a satisfactory and timely resolution to technology based issues Technology based services operate within agreed service levels and experience a minimum amount of down time 5 Customer Service/ Circulation Desk Providing customer services circulation desk shifts as per desk roster Supporting Circulation Desk processes Responding to enquiries from the public Assisting with public access computer requests Providing a friendly efficient service Supporting the circulation operations relating to SMART Services reservations, borrower registration etc. A role in is taken in the delivery of quality circulation desk processes and excellent customer service is provided. All processes are cleared by end of shift and messages passed onto next shift Enquiries are responded to efficiently or directed to an appropriate officer Patrons are guided in the use of the catalogue, Internet services, library services and equipment Knowledge of the collection is maintained to provide research, guidance instruction and assistance to patrons SMART reservations are processed regularly and items not located advised appropriately SMART borrower queries and issues are responded to according to SMART policies
6 Designated Library Team Operations Contributing to library operations as a member of designated library teams Communication within the operating team is effective and contributes to the outcomes Relevant skills of team members are recognised and supported Opportunities for self-development are recognised and taken advantage of Team operations relate to the needs of the user, the service and the effectiveness of the organisation and deliver quality outcomes Note The above performance standards are provided as a guide only. The precise performance measures for this position will need further discussion between the jobholder and manager as part of the performance management process. General Duties: To provide the best possible service to the public, promote good customer and public relations and to promote a good image of the Library and the Council. To undertake work to a consistently high standard, appropriate to the needs and expectations of the customer, To encourage a harmonious atmosphere by co-operating with and endeavoring to assist other library staff. To work as part of a team by contributing and co-operating to achieve the library s priorities. Any other tasks that may be required by the manager to support effective library services.
Person Specification: Knowledge/Experience Library Studies Qualification (NZ Dip. ILS) or equivalent, or a willingness to study for library qualifications Previous public library experience Knowledge of digital and technical services including PC and peripherals operations, databases, Website services, social media and information services. Proven customer service experience Knowledge of Microsoft operating systems and Microsoft Office. Excellent general knowledge and awareness of current affairs. Key Job Competencies Ability to communicate with customers and staff courteously and effectively, and maintain strict confidentiality Critical thinking skills using logic and reasoning to identify alternative solutions or approaches to problems Ability to understand and interpret information and policies and to use written and oral expression to communicate information and ideas so others will understand Ability to work closely with others to achieve quality service delivery Ability to develop and maintain constructive and cooperative relationships in a team environment Manager Date Position Holder