Re: Application for Position Vacant: Employment Consultant Opportunities Nerang and Varsity Lakes

Transcription

1 14 Cassia Drive Varsity Lakes Qld 4227 PO BOX 2203 Burleigh BC Qld 4220 P: F: March 2011 Dear Applicant Re: Application for Position Vacant: Employment Consultant Opportunities Nerang and Varsity Lakes Thank you for your interest in the above position. I have enclosed an application form and the position Summary (which includes selection criteria on the final page) for the Employment Consultant for you to read. Your application must address each selection criteria in detail, clearly evidencing your demonstrated abilities and experience. Candidates will be scored against these criteria when we are preparing a shortlist of applicants for interview. People from Indigenous, Non-English speaking and disability backgrounds may contact me if you require any additional assistance with your application. In your Applicant Information Kit you will find: Position Summary including selection criteria Application form Benefits of working with ON-Q How to address the Selection Criteria ON-Q s Mission and Value Statements Applications can be sent by close of business Monday 14th March to: ON-Q Human Resources Limited PO Box 2203 BURLEIGH BC QLD recruitmentqld@onqhr.com.au If you have any queries please call me on Again, thank you for your interest and I look forward to receiving your application. Kind regards, Caroline Donoghue HR Manager - QLD Varsity Lakes ON-Q Human Resources Ltd ABN: Page 1 of 1 QAC/R61/0228

2 Position Description Position Title: Program/Department: Reports To: Employment Status: Award Classification: Requirement: Issuing Authority: Position Review: DES Employment Consultant QLD DES Operations DES Team Leader Full Time Training & Placement Officer Persons in this position must undergo a Working with Children Check General Manager - QLD This position description is reviewed annually. Position Purpose The Real Ability Employment Consultant s function is to provide job search, job support and job coordination opportunities so as to secure specific client employment outcomes. Key Position Relationships Internal Relationships Reports to Real Ability Program Coordinator Collaborates with other Area Real Ability and Start Smart Employment Consultants, Program Co-ordinators, Get Ready Consultants and Office Administrators Direct reports: there are no direct reports External Relationships Participate in local networks promoting the services of the organisation to employers, clients, schools and other community-based services May represent ON-Q with organisations where strategic alliances, business partnerships, sponsorship arrangements and collaborative agreements have been developed Industry associations relevant to this position Extent of Position Authority Has comprehensive delegated authority to: advise, supervise and provide support to achieve an employment outcome for an ON-Q client can exercise delegated authority on behalf of the Real Ability Program Co-ordinator where appropriate ON-Q Human Resources Real Ability EC - Position Description Issued By: GM - QLD - Issue No.: 2 Issue Date: 14/06/07 Page 1 of 4

3 Core Competencies The following competencies have been identified by the Company as important qualities that are required by all staff members. Elements Numeracy, Language and Computer Literacy Achievement orientation Highly developed English language literacy, numeracy and communication skills. Familiarity with using computers and a variety of software packages (including but not limited to the Microsoft suite of products, the Internet and EA3000). This person is motivated, optimistic, persistent, entrepreneurial, committed to continual improvement, learning, goal-achievement and customer service. Working with Others The incumbent is accurately able to read situations, is persuasive, collaborative and can communicate effectively, promoting and using affiliative behaviours and conflict management skills to work in a team environment showing adaptability in response to others and taking a lead role when the opportunity presents. Values driven Demonstrates compassion and acts ethically and with integrity, enacting the organisation s values and supporting others to achieve empowerment and excellence. Role Specific Competencies People Manage effective workplace relationships Manage work priorities and development Sales and Marketing Support the maintenance of a culture within the Team that encourages learning, unity, the pursuit of excellence and the achievement of high quality services Analyse critically and seek feedback on one s own performance and instigate self-development strategies to improve leadership and management expertise Active contribution by engaging in activities that support the of Team s culture Development programs for self have been identified, agreed to and commenced/completed according to time guidelines Establish business networks Develop product knowledge Identify sales prospects, promote clients and negotiate prospect commitment Support post sales activities Promote and maintain a positive and valued image of On-Q Human Resources in the community Understand, promote and represent all products and services ON-Q offers Identify employers and positively and actively promote appropriate jobseekers to them Investigate any complaints made and inform the Real Ability PC Demonstrated evidence of positive relationships with employers, referral sources and schools Clients and employers identify ON-Q and link its services with the EC Communicate with other program staff to identify successful marketing strategies and opportunities Employer needs are identified and addressed and successful jobmatch occurs with milestones and outcomes achieved Evidence of satisfactory post sales support with complaints resolved and reported in a timely manner ON-Q Human Resources Real Ability EC - Position Description Issued By: GM - QLD - Issue No.: 2 Issue Date: 14/06/07 Page 2 of 4

4 Client/Service Management Understand a range of disabilities and their impact on finding and keeping a job Develop and apply knowledge about types of disability eg intellectual, physical, mental health issues and sensory disabilities and their impact in the workplace Demonstrated knowledge of disability types and how to develop individual programs to cater for these Work in employment services Work with clients intensively and provide job search and support (support may involve lifting and other forms of physical activity) Provide careers guidance, coaching and mentoring Implement strategies to maximise retention outcomes for clients Enact and maintain compliance with all industrial, legislative and contractual requirements eg Disability Services Act, EEO, Privacy, Discrimination and OH&S legislation Ensure completion of all Client documentation and related employment forms, as required by On-Q s P&Ps & Quality Assurance processes Perform job search, support (which may involve lifting and other forms of physical activity) and co-ordination to secure client employment outcomes as set by Real Ability PC Undertake case management to achieve an employment outcome for a number of clients Liaise with client s key support group to explain employee s duties, care-giver responsibilities and role of the Real Ability EC Arrange and attend exit interviews and develop action plans with registrants and their key support group in the event of job separation Assist clients to identify career interests and needs and develop strategies to meet these. Provide comprehensive job support until client is performing to the employer s satisfaction Make regular follow-up visits to work-sites once on-site training is completed Participate in regular case management reviews with the Real Ability PC Managing Information and Information Technology No evidence of non-compliance with industrial, legislative, or contractual obligations Client files and all other required documentation confirms to On-Q and QA requirements Demonstrate that job search, support and co-ordination has achieved specific client employment outcomes Performance objectives achieved in terms of client milestones and outcomes Evidence of liaison with all concerned parties Evidence of consultation and action plans devised Employment plans for clients reflect individual needs Evidence of support recorded Meet statutory and organisational requirements Ensure that the integrity and confidentiality of client records and data and any management systems used is maintained Gather and analyse Use program software Contribute to meetings and group discussions and be part of a team approach to the making of decisions Attend and participate in staff development opportunities as required Ensure that the Real Ability PC has adequate to assist in decision-making and is advised of any existing or potential factors that may adversely affect the team Use of electronic systems and software Show evidence of regular follow-up visits to work-sites Work plans in place to confirm expected outputs No breaches of contractual and legislative obligations with respect to collection, retention and reporting of private Data accessed is accurate and verifiable Formal team meetings attended, regular feedback and a confident approach to discussion of team issues is demonstrated Evidence of participation and attendance as required Information and reports forwarded as required in an accurate and timely manner Demonstrated skills in relevant products ON-Q Human Resources Real Ability EC - Position Description Issued By: GM - QLD - Issue No.: 2 Issue Date: 14/06/07 Page 3 of 4

5 OHS/Risk Participate in workplace safety procedures Conduct OHS induction for clients Demonstrate safe driving skills Quality Operate in a safe workplace in a safe manner Identify, communicate and record risks Conduct Worksite Assessment Checks for each workplace where a client is placed Ensure OHS induction is customised to suit disability, industry and individual needs Participate in Defensive driving training Incidents and accidents are reported within 5 days Urgent and emergent OHS needs are addressed quickly Worksite assessments are conducted and records kept on file All clients have undergone OHS induction and appropriate records are on file Defensive driving training completed Follow the organisation s policies, procedures and programs Ensure compliance with the Company s policies, procedures and practices and conformance with the organisation s quality system No evidence of non-compliance Learnings and best practice resources are sourced via the Intranet Support continuous improvement systems and processes Key Selection Criteria Essential Criteria Ensure that any opportunities for improvement in services, products and systems are communicated to the Real Ability PC Written communication with recommendations made to Real Ability PC 1. A demonstrated interest in working with jobseekers who have a disability and the capacity to coach and support these people through choosing, getting and keeping a job (job support may involve lifting and other forms of physical activity) 2. Broad-based employment experiences and/or training experience in one to one or group situations 3. Strong communication, organisational and interpersonal competencies that enable: effective participation in a team environment, including problem solving & conflict resolution skills canvassing employers to find job vacancies and negotiating to place clients in those vacancies successful management of time, priorities, tasks, change and stress 4. Demonstrated commitment to ethical conduct and valuing and supporting others from diverse backgrounds and experience 5. A driver s licence and a willingness to travel when required Desirable Criteria 6. Certificate III in Employment, Disability or Community Services or Workplace Training and Assessment, 7. Conversant with and competent in Company electronic systems and software including MS Office 8. Detailed knowledge (or ability to acquire) of relevant legislation, industry standards and practices Position Acceptance Signature of Position Holder: Date: Name of Position Holder: Review Date: ON-Q Human Resources Real Ability EC - Position Description Issued By: GM - QLD - Issue No.: 2 Issue Date: 14/06/07 Page 4 of 4