Position Description May 2014 Position description Database Training and Support Officer Carelink & RiskMan Section A: position details Position title: Employment Status: Classification and Salary: Location: Hours: Contract details: Database Training and Support Officer Full Time CSS Level 3 from $55,191 - $59,237 pa dependent on skills and experience Neami Head Office Monday to Friday 9:00am 5:30pm Ongoing Organisational context Neami National is a community-based recovery and rehabilitation service supporting people living with mental illness and psychiatric disability to improve their health, live independently and pursue a life based on their own strengths, values and goals. We provide services in more than 36 locations, ranging from the inner-city and suburbs to regional and remote parts of Australia. Our vision is for full citizenship for all people living with a mental illness in Australian society. Our mission is to improve mental health and wellbeing in local communities across the country. We believe that recovery is an individual process and that with the right kind of support everyone can live a life based on their own strengths, values and goals for the future. We use an approach called the Collaborative Recovery Model (CRM) to support people through our services. The CRM assists individuals to identify their personal strengths and values, to set goals and then helps them make progress towards achieving them. We are a smoke free organisation. Position overview The key responsibility of this role is to provide and assess training and to provide support to users of Neami s client management and Riskman systems. Other aspects of the role include reviewing and developing training materials, logging of support requests, encouraging best practice in the use of the database as well as user account maintenance. Occasional travel may be required to provide training in other states. neaminational.org.au 1 of 7
Period of employment Ongoing, subject to a 3-month probationary period. Accountability The Database Training and Support Officer is accountable to the Senior Training and Support Officer. Conditions of employment The terms and conditions of employment will be in accordance with the Neami National Employment Agreement Corporate Support Services Level 3: $55,191 - $59,237 depending on skills and experience. A number of benefits are available to all staff, including generous salary packaging, increasing the take home wage by more than $7,000 pa. Criminal record checks are mandatory for all new appointments. Neami National will cover the cost of an Australian check. Where a new employee has lived outside of Australia for 12 months or more within the last 10 years, the cost of an International check will be borne by the applicant (~$129.00). Section B: application procedure To discuss the position, please contact: Name: Tim Moore Title: Senior Training and Support Officer Contact Phone Number: (03) 9481 3277 Applications should include a CV and a Cover Letter explaining your interest in the position and working at Neami National. To apply, please: Include three current referees. Refer to the Apply for a Job tab on our website to submit your application. Ensure the files are in Word (.doc) or Adobe Reader (.pdf) format. Closing date for applications: Monday 9 June 2014 Interviews will be conducted in the week beginning 23 June. Please visit www.neaminational.org.au for more information on our organisation, services and other employment opportunities around Australia. 2 of 7
Section C: key responsibilities Support and Training Take responsibility for managing and tracking requests for support related to the consumer database (Carelink) and Riskman systems Take ownership of issues and ensure staff are able to continue their work as swiftly as possible Manage requests from initial report to ultimate resolution. For issues that cannot be resolved, escalate to team leader Create and maintain database user accounts, ensuring staff have the correct levels of database access for their role Ensure existing training and support documentation is appropriate and where necessary make recommendations to develop further materials to assist users with specific database or desktop application functions When required, provide one to one and small group training sessions in the use of Neami National s database systems. Ensure all new staff and act-up roles are trained in systems to the level required for their role and their progress and assessment is tracked and linked to their system permission. Make recommendations for follow-up or remedial training where required and manage permissions accordingly Based on support and training requests, make recommendations for updates to training materials, FAQs and the knowledge store Support coordination of training session requirements, facility hire and other resources as needed Support the Carelink Team in day to day administrative tasks Participate fully as a team member Participate in Service Development and Carelink+ team meetings and initiatives Work collaboratively with the Carelink+ Team Communication and organisational skills Use effective, clear and positive communication to work with key stake holders at all levels of the organisation Actively foster a positive and enthusiastic organisational culture Comply with all Neami policies and procedures, the Neami Code of Ethics, and participate in regular supervision with the Manager, Service Development 3 of 7
Section D: key competencies Creating diverse staff teams The values, skills, attributes and commitment of our staff are key to our success and reputation as a national mental health service that provides high quality support services to people living with a mental illness. We are strongly committed to further developing and diversifying our work force as part of our strategic directions. We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Further depth is brought by those from diverse cultural backgrounds, Aboriginal staff, and those with lived experiences of mental illness and recovery, all of whom are strongly encouraged to apply for any roles that match their skills and interest. The following competency criteria will inform our selection decision: Adhering to principles and values Upholds ethical behaviour, consistent with values as characterised by honesty, fairness responsibility and hope. Demonstrates integrity and credibility, and fosters open honest communication Demonstrates commitment to the organisation and its values. Working with people Demonstrates an interest and understanding of others Contributes to the collective wisdom of the team and builds team spirit Elicits and affirm the contribution of others Listens, consults others and communicates proactively Creates a supportive learning environment for others Planning and organising Plan activities and training events well in advance and takes account of possible changing circumstances Manages time effectively Identifies, prepares and organises resources needed to accomplish tasks Monitors performance against desired learning outcomes, deadlines and milestones Development and Delivery of Training Speaks clearly and fluently Expresses opinions, information and key points clearly Structures and communicates information to meet the needs and understanding of the intended audience within the learning cycle Focuses on learning needs and learning outcomes Monitors individual and group learning processes Responds quickly to the needs of an audience and to their reactions and feedback Projects credibility and legitimacy in the learning environment 4 of 7
Demonstrates effective contingency and time management skills Contextualises content to audience needs Develops effective learning resources In addition you will need: Previous experience in a database support or training role Demonstrated experience in training materials development, review and preparation Qualifications in training small groups is desirable; the equivalent in work experience is essential Current Australian driver s licence 5 of 7
Section E: about Neami National Neami National s mission and vision Full citizenship for all people living with a mental illness in Australian society Improving mental health and well-being in local communities captures what Neami is about, and defines the context in which the organisation operates. Neami takes a holistic view of individuals mental health and ensures that the services it provides are done so in partnership with local community services, area mental health services, and local government. Neami believes that its partnerships must deliver pathways to participation in community life for consumers. Neami believes that better outcomes for consumers can be achieved by: Assisting consumers to build their resilience and strength to make their own choices about their recovery Working with consumers to build their confidence while participating in their community Assisting consumers to plan their own program and build their connections with their community Assisting consumers to develop the skills and competence necessary to enjoy a full and rich quality of life Neami s values Consumers, staff and board members have defined the values, which drive Neami s vision and mission. These values are: Self determination Hope Change Respect Growth Choice Empowerment Wellbeing Learning Partnerships Acceptance of diversity Quality These shared values put the organisation in the best possible position to realise its vision and mission. A brief history of Neami National Neami was formed in 1986, initially advocating for service development for services to consumers in Melbourne s northern suburbs. During the early 1990s, Neami worked in partnership with other community groups and the Victorian Department of Health to plan the relocation of consumers from long stay psychiatric hospitals to the community. Neami grew substantially during this time, and by 2000 it became the primary provider of rehabilitation and support services to people with a mental illness in the northern region of Melbourne. In furthering Neami s commitment to become the leading mental health services provider nationally, Neami expanded across the Victorian border in 2003 2004 and commenced delivering a range of state-funded rehabilitation and support services in South Australia and NSW. Strong partnerships were developed with clinical mental health teams and other community groups, and rapid growth continued in the two years that followed. Between 2007 and 2009, with the addition of a number of federally funded programs, Neami further broadened its reach by establishing services in Western Australia and Queensland. Following substantial interstate growth, Neami secured additional funding in Victoria in 2009 2010 to further expand and diversify its current services to include a homelessness Assertive Outreach program in NSW and sub-acute Prevention and Recovery Care service in the northern suburbs of Melbourne. 2012 saw expansion in WA with the introduction of Individual Community Living and Support Packages. Most recently, Neami successfully tendered for Mental Health Sub-acute Services in Joondalup (WA), Dubbo and Broken Hill (NSW). These services were established in early 2013. 6 of 7
Five reasons to join Neami National 1. A quality organisation Neami National has a passionate commitment and 25 years experience providing quality rehabilitation services to people with a severe and enduring mental illness. Great emphasis is placed on taking seriously the consumers view about their recovery. As a result, Neami National has introduced the Collaborative Recovery Model of service delivery. The development of policy and practice that describes the level of consumer participation within the organisation consolidates Neami National s belief that consumer participation should influence all levels of decision making. In keeping with this, Neami National has a diverse representation including carers, local service providers, community members, and consumers that make up its Board of Directors. 2. A growing organisation Neami National has an exciting growth rate with increasing federal and state government funding, we have expanded in size from 500 to 2500 consumers accessing our service within the past ten years, resulting in employee numbers growing from 50 to over 500 staff. This growth has increased our operating budget to more than $40 million. This has allowed Neami National to grow to 13 Services in NSW, 6 in SA, 3 in WA, 2 in QLD, and 12 in Victoria, and we foster ambitious growth plans for the future. 3. A learning organisation Neami National has had a long-standing commitment to continuous improvement, training and development across the organisation, and was accredited by the Quality Improvement Council of Australia in 2004, 2007, 2010 and 2013. Neami National achieved high ratings in the three core standards of: Incorporating and Contribution to Good Practice, Human Resources, and Finance. As part of its commitment to ongoing learning and development, Neami National has reviewed and improved its Induction and Orientation program for new staff, developed targeted training, and further developed its Leadership Development Program. Alongside this, the Service Development team has supported the implementation of the Collaborative Recovery Model across all services. The Research Committee is hard at work developing a range of activities, from outcome measures, to consumer participation, to checking our fidelity with the Collaborative Recovery Model. 4. A well regarded organisation Neami National has a distinguished reputation, and is highly regarded nationally by the NGO Mental Health, the clinical, and the community and housing sectors. The organisation is a member of the Mental Health Council of Australia, VICSERV Committee of Management in Victoria, the Mental Health Coordinating Council of NSW, and the Mental Health Coalition of South Australia. The CEO is currently the Chair, Audit and Compliance Committee of the Mental Health Council of Australia (MHCA) and a Director of Housing Choices Australia and Crisis Support Services in Victoria. 5. An organisation that values its staff Teamwork is vibrant, reflective and challenging at service delivery, management and Board level. The culture at Neami National fosters a supportive and welcoming work environment, and a passion for its core work of providing support and rehabilitation services to people with a severe and enduring mental illness. As well as providing an attractive work environment, Neami National provides a range of exceptional employment conditions, from paid maternity/parental leave, to gratis and long service leave, to very generous salary packaging options for every staff member. 7 of 7