INTERNAL JOB VACANCIES 6th March 2018 Contents Working for Guide Dogs... 2 Available roles... 3 Job Description: Guide Dog Trainer... 5 Job Description: Qualified Guide Dog Mobility Instructor... 12 Job Description: My Guide Ambassador... 19 Job Description: Service Delivery Manager - Adult & CYP Services... 27 Job Description: Orientation and Mobility Specialist... 36 Job Description: Office Administrator... 43 Job Description: Dog Care & Welfare Supervisor... 50 Job Description: Orientation & Mobility Specialist... 58 Job Description: Qualified Habilitation Specialist... 65 Job Description: My Guide Service Officer... 74 Job Description: Dog Care & Welfare Support Assistant... 82 1
Working for Guide Dogs If you want to work for an organisation that makes a real difference to the lives of people who are blind or partially sighted, Guide Dogs may have a great opportunity for you. We have more than 1,000 staff working across the UK in a wide range of roles, all motivated by knowing that, whatever their job, they are playing their part in helping our clients get around independently and safely. We welcome applications from all sections of the community and we actively encourage diversity. The skills and abilities that we are looking for are as diverse as the range of jobs we have to offer. We are committed to fostering talent and supporting the development of our current staff and registered volunteers. Please note, all vacancies close at midnight on the date specified. If you would like more information for any of the vacancies below, please call our Volunteering Office on 0345 143 0191. CVs will not be accepted. Please continue to the next page for details of current vacancies. 2
Available roles Role Location Closing date Guide Dog Maidstone 08/04/2018 External Trainer Guide Dog Maidstone 08/04/2018 Internal Trainer Qualified Guide Manchester 28/03/2018 External Dog Mobility Instructor Qualified Guide Manchester 28/03/2018 Internal Dog Mobility Instructor My Guide Edinburgh 11/03/2018 External Ambassabor My Guide Edinburgh 11/03/2018 Internal Ambassabor Service Delivery London 13/03/2018 External Manager - Adult & CYP Services Service Delivery London 13/03/2018 Internal Manager - Adult & CYP Services Orientation and Mobility Specialist Edinburgh MT Boundary 06/03/2018 External Orientation and Mobility Specialist Office Administrator Office Administrator Dog Care & Welfare Supervisor Dog Care & Welfare Supervisor Orientation and Mobility Specialist Edinburgh MT Boundary 3 06/03/2018 Internal Birmingham 12/03/2018 External Birmingham 12/03/2018 Internal Redbridge 11/03/2018 External Redbridge 11/03/2018 Internal Exeter 11/03/2018 External
Orientation and Mobility Specialist Qualified Habilitation Specialist Qualified Habilitation Specialist My Guide Service Officer Dog Care & Welfare Support Assistant Dog Care & Welfare Support Assistant Exeter 11/03/2018 Internal Manchester 07/03/2018 External Manchester 07/03/2018 Internal Birmingham 08/03/2018 Internal Redbridge 11/03/2018 Internal Redbridge 11/03/2018 External For further details (including how to apply) for all external vacancies, please see our jobs board by clicking anywhere on this sentence. Thank you for your interest in working with Guide Dogs. Please see below for the job description and person specification for each of the internal roles listed above. The contents table at the top of this document will tell you the page number for each role. 4
Job Description: Guide Dog Trainer Vacancy Guide Dog Trainer Salary GBP 20,834 to 22,060 per annum Job Type Grade 3 Category Fixed Term Contract- Full Time Closing Date 08/04/2018 Date Posted 05/02/2018 Reference 0000019982 Location Maidstone Region South East General Information Job Title: Guide Dog Trainer Team: Guide Dog Training Team Department: Mobility Services Region Directorate: Mobility Services Job Location: Guide Dog Training School/Mobility Team Reports To: Senior Guide Dog Trainer or Service Delivery Manager Number of Direct Reports: None 5
Number of Volunteer Reports: May be responsible for managing, maintaining daily communication and regular training inputs for groups of volunteer boarders - between 4 and 15 Budgetary Responsibility in Pounds : None Financial Targets: None Matrix Reporting Lines To: Senior Guide Dog Trainer / Service Delivery Manager Level of Disclosure Check Required and Related Workforce: None Overall Purpose To prepare allocated dogs by assessing and training them to the required standard for pick up or client service user. To train trainee Guide Dog Trainer s, apprentice Guide Dog Mobility Instructors, puppy trainers, dog care staff and others as required in dog handling skills and techniques. To act as an ambassador for Guide dogs, promoting good public image and supporting the Association s strategic direction. Key Accountabilities of the Role Key Accountability % of time 1 Carry out preliminary assessment of dogs. 5% 2 Prepare selected dogs according to the pre-determined programme to ensure that dogs are supplied within desired time frame and to required quality and standard. 65% 6
Assist in training for new staff, students, puppy walkers, Guide Dog Mobility Instructors and others as required. Manage, train and support volunteers involved with supporting the guide dog service to ensure their ongoing development and performance management. 3 Identifies temperamental and behavioural issues and ensures the application of appropriate solutions. Highlights all health issues and promptly refers them to be reviewed. 4 Adapts pre-determined programme and implements individual training programme for all dogs allocated to them. 5 Highlight dogs that are ready for progression of training and recommends dogs that should be withdrawn. 6 Maintains accurate and current documentation including Canine Assessment Summary (CAS) for dogs in their charge. 7 Reports and documents all accidents and incidents relating to dogs both in their charge and with third parties, in line with current Health and Safety policies. 5% 5% 5% 5% 5% 8 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose 9 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. 7
Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Adaptability, skill, flexibility and imagination. Communicate effectively using a good standard of written and verbal English. Able to demonstrate 8 Demonstrate excellent interpersonal skills.
Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel aptitude for dog handling. Able to practically apply theoretical knowledge. Able to undertake demands of the role. Including walking long distances and controlling and walking with a range of dog breeds, ages and temperaments. Team player and also able to work independently. Able to apply a professional approach and comply with policies and procedures. To assist in educating and training of new staff, volunteers, work experience students and others as required. Knowledge of dog handling and training techniques and approaches, basic dog care. Basic IS skills Qualified in the role of Guide Dog trainer. Current valid EU Driving licence. 3 GCSE O levels or the equivalent including Math s /English Requirement to work occasional weekends or evenings to attend Guide Dogs fundraising events. 9 Previous experience in the areas of animal welfare or behaviour. Experience in Kennels. Previous experience in a teaching or mentoring role. Previous experience of working as a mentor or supervising others. Accredited learning in the areas of animal welfare or behaviour. Accredited learning in the area of teaching or mentoring.
/overnight stays) Flexibility to work outside of core working hours when required. Flexibility to work to work at other Guide Dogs locations, as the organisation may reasonably require from time to time whether this be on a temporary or permanent basis. Dog friendly Comfortable with dogs in the workplace/ office. Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation 10
with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 3 DATE OF EVALUATION: 30 th June 2011 11
Job Description: Qualified Guide Dog Mobility Instructor Vacancy Qualified Guide Dog Mobility Instructor Salary GBP 26, 537 to 28,100 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 28/03/2018 Date Posted 08/02/2018 Reference 0000020855 Location Manchester Region North West General Information Job Title: Guide Dog Mobility Instructor Team: Mobility Team Department: Service Delivery Directorate: Mobility Services Job Location: Mobility Team area Reports To: 12
Service Delivery Manager Number of Direct Reports: None Number of Volunteer Reports: May be responsible for managing, maintaining daily communication and regular training inputs for groups of volunteer boarders - between 4 and 15 Budgetary Responsibility in Pounds: None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Vulnerable Adults and Young Children workforce Overall Purpose Deliver specialist services as a part of a rehabilitation programme that enables people with sight loss to get out and about through their partnership with a guide dog. Supervise or deliver the training of dogs to be safe and efficient guides. Support existing or new guide dog and owner partnerships through the matching of suitable dogs, provision of appropriate instruction and associated aftercare services. Provide specialist assessment to service users to determine their compatibility for guide dog mobility and determine the most suitable type of dog as a potential partner. Provide a staged mobility plan, tailored to meet personal needs and expectations in relation to guide dog mobility. Have a technical understanding of the needs of service users in relation to the range of current products and services available from Guide Dogs and 13
any partner agencies. The Guide Dog Mobility Instructors role is central to the delivery of the core guide dog service and represents the key professional on whom customers of the guide dog service depend. Key Accountabilities of the Role Key Accountability 1 Dog training - Train or supervise the training of dogs according to national and international standards as well as according to specific individual service user requirements. Apply knowledge of the functional impact of sight loss and any other disabilities or health conditions in order to ensure dogs are able to perform their guiding role within the required variety of circumstances. Produce accurate reports to enable quality control and use professional judgement to make recommendations on each dog s progression. 2 Matching of guide dog and owner partnerships - Ensure that dogs are suitably matched to service users according to agreed criteria. Use detailed knowledge of each dog s qualities and recognise how these are likely to compliment the needs and lifestyle of service users. Analyse and assess any risks attached to the guide dog and whether these risks can be safely and appropriately balanced by the skills or capability of the intended service user. 3 Guide dog partnership instruction Plan, supervise or directly deliver training courses for service users. Apply theoretical and practical knowledge of teaching and learning of adults and at times people with additional needs, including the instruction of children and young people. Use skills and experience to develop both service user and the matched dog to jointly create an effective partnership that enables safe, independent travel and a good quality of life for the guide dog. Provide aftercare services to guide dog and owner partnerships that supports efficient mobility, dog welfare and maximises the effective working life of the partnership. 14 % of time 30% 5% 25%
4 Service User Assessment - Assess the orientation, mobility and any functional vision of service users. Determine the mobility potential of service users and decide upon the appropriate service offer through a thorough assessment process. Produce professional specialist reports to indicate decision as to the most appropriate mobility outcome or matching need. Ensure reports accurately describe the needs and capabilities of service users so that the most appropriate dog can be selected and prepared to meet the assessed needs. 5 Mentoring and Supervision - Provide supervision,coaching or mentoring of other staff involved in the creation of guide dog and owner partnerships. Manage, train and support volunteers involved with supporting the guide dog service to ensure their ongoing development and performance management. 6 Community Engagement - Provides professional input or advocacy for service users to support access and inclusion or in support of various external events targeting awareness, collaboration, fundraising or PR opportunities. 7 Data Capture - Maintains accurate and timely client and dog records on the appropriate IS system, in line with national standards ensuring Data Protection Act compliance. 8 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose. 9 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% 15% 5% 10% 5% % All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality 15
standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See section Values & behaviours Behaviours section above Job specific skills Strong interpersonal skills and excellent communications abilities that inspire, motivate and 16 The minimum period required to attain proficiency is 37 months
deliver excellent support to a diverse range of people. Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Experience of social work/ rehabilitation/ teaching or coaching of adults, children or young people. Experience of working for a recognised organisation under the International Guide Dogs Federation A sound knowledge of all aspects of the GDMI role is required in order to perform effectively and this includes understanding of: the structure and activities of the Association, dog training theory basic and advanced, Dog law, relevant medical conditions. Five GCSE/ O levels, or equivalent, to include Mathematics and English. A-levels or equivalent. GDMI qualification recognised under the International Guide Dogs Federation Must be prepared and able to undertake some overnight stays away from home where required for customer training or support. Able to demonstrate ability to meet the physical demands of the role. Comfortable with dogs in the workplace/ office. Experience of working or training of dogs or other animals especially within a therapeutic capacity (e.g. animal assisted interventions). Experience of working with people with disabilities. Qualification as either a Mobility Instructor or Rehabilitation Worker e.g. Dip HE Rehabilitation Studies or equivalent. 17
Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 18
Job Description: My Guide Ambassador Vacancy My Guide Ambassador Salary GBP 26,537 to 28,100 pro rata per annum Job Type Grade 4 Category Permanent -Part Time Closing Date 11/03/2018 Date Posted 09/02/2018 Reference 0000020938 Location Edinburgh Region Scotland General Information Job Title: My Guide Ambassador Team: Mobility Team Department: Mobility Services Directorate: Mobility Services Job Location: Various Reports To: Head of Mobility Services 19
Number of Direct Reports: None Number of Volunteer Reports: Up to 20 including lead volunteers. Overall responsibility for up to 200 volunteers via lead volunteer network. Budgetary Responsibility in Pounds : None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Overall Purpose Acts as the champion and technical expert for My Guide services within the mobility team, ensuring that My Guide sighted guiding services are available where appropriate to service users at all stages of their mobility journey. Accountable for the delivery of all elements of the My Guide service working in partnership with internal volunteering staff, external partner organisations and other members of Guide Dogs mobility team to ensure appropriate service provision to meet local requirements. Key Accountabilities of the Role 20
Key Accountability 1 Service Delivery and Development Act as the champion and technical expert for My Guide within the mobility team, working closely with volunteering, engagement, and mobility colleagues to deliver all aspects of the My Guide service. This could include identifying service users, recruiting and training volunteers, and setting up and managing My Guide partnerships, Includes completion and evaluation of service user and volunteer quality questionnaires. Accountable for delivery of and reporting against service targets agreed with Head of Mobility Services. Ensure that all relevant databases are kept up to date Observe delivery of training programmes by practitioners, and provide feedback to ensure provision of high quality training. 2 Working with external organisations Work with referral agencies (ECLOs, social services, charities and other organisations as appropriate) to promote the My Guide service to potential service users. Work with engagement colleagues to identify potential external partner organisations (both for programme delivery and for service user referral) Work in partnership with external partner organisations by putting processes into place for them to set up and deliver My Guide services. Develop, implement and review action plans for My Guide services with mobility team and external partner organisations. Support local delivery of national My Guide Commercial Services opportunities where resources allow 3 Continuous Improvement Identify areas for improvement in the service, and action local changes where possible. % of time 50% 25% 10% 21
Respond to data to improve service locally and deliver to the required standards 4 Communication, Marketing and Publicity Work with engagement colleagues to publicise My Guide services locally Work with volunteering colleagues to publicise volunteering opportunities where they are needed Promote My Guide internally within mobility team, ensuring that colleagues consider My Guide as part of our core range of mobility services Ensure that Guide Dogs Equality and Diversity Policy is implemented and reflected in all aspects of volunteer involvement. Actively support and promote Guide Dogs Vision, Mission and Values. 15% 5 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined 22
Competencies People Manager 1. Conducts themselves in a manner appropriate to a management role 2. Communicates effectively in different situations and at different levels 3. Manages individual and team performance to deliver results 4. Creates a team environment which promotes wellbeing and maximises personal effectiveness 5. Makes a contribution outside of their immediate team 6. Understands and applies policies and procedures appropriately Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Proven ability to influence and persuade at all levels Proven ability to build and maintain effective relationships Demonstrates effective planning and organisational skills Proven experience of effective problem solving Proven experience of effective decision making 23
Previous relevant experience Knowledge Strong written and verbal communication skills Good analytical skills Demonstrates ability to manage change successfully Demonstrates ability to achieve results Strong training and presentation skills. Demonstrates understanding and ability to manage self in relation to others. Demonstrates empathy and the ability to manage emotive information. Demonstrates ability to appropriately challenge inappropriate behaviours. Ability to manage and motivate staff and volunteers Presentation skills Knowledge of Microsoft Office Proven experience of designing and delivering training to an accreditation level Recent and relevant experience of working within the children /vulnerable adults sector. Commercial awareness Account management Proven experience of designing and delivery training to an accreditation level. Proven experience of working in a programme/project /change management environment. 24
Proven experience of volunteer management and development Demonstrates an understanding of the voluntary sector. Demonstrates an understanding of visual impairment issues and service requirements Demonstrates a knowledge of other disabilities Proven experience of direct marketing or Public Relations Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK GCSE or equivalent standard of education, to include literacy and numeracy skills Frequent travel required to external partner organisations and other organisations to deliver training and provide account management. Travel will also be required to other Guide Dogs locations, Occasional overnight stays will be necessary. Flexible approach to working hours Frequent travel to meet service users and to deliver training. Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK 25
Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 1 st November 2015 26
Job Description: Service Delivery Manager - Adult & CYP Services Vacancy Service Delivery Manager - Adult & CYP Services Salary GBP 33,507 to 35, 478 per annum Job Type Grade 5 Category Permanent- Full Time Closing Date 13/03/2018 Date Posted 13/02/2018 Reference 0000021022 Location London Region London General Information Job Title: Service Delivery Manager Adult, Children and Young People Services Team: Mobility Team Department: Service Delivery Directorate: Mobility Services Job Location: Mobility Team Reports To: 27
Mobility Team Manager Number of Direct Reports: Up to 10 Number of Volunteer Reports: Up to 10 Budgetary Responsibility in Pounds: Equipment/Vehicles/service user training/staff/contracts/expenses/ authorisation levels (up to 5000) Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Children & Adults Atlantic Data Job Title: Service Delivery Manager Adults, Child/Young People Overall Purpose Overall responsibility to manage a cross functional team of specialists working with adults, children and young people and their families to provide the consistent delivery of services that enable Adults, Children and Young People with sight loss to get out and about on their own terms, achieve the highest level of independence and which provide support to their families. Responsible for planning, managing and delivering the mobility team s service delivery plan ensuring all activities 28
meet business need and are in line with Guide Dogs strategy and core values. Overall management of staff and resources to ensure the service delivery meets the quality standards. Supports the Mobility Team Manager in other tasks as required, including deputising for absence. Key Accountabilities of the Role Key Accountability 1 Service Delivery Overall Responsibility for all stages of the Adult and Children s services (not including Guide Dog training) within the allocated geographical area, from enquiry to closure, ensuring all prioritisation criteria are correctly administered. Manages and delivers Guide Dogss core services to adults, children and young people with sight loss and their families that meet their habilitation / mobility and other support needs. Work with key collaborative partners to augment, promote, develop and deliver these services. Proactively identify and resolve issues quickly and efficiently to agreed internal and external service standards (in line with internal complaints processes) and find a workable solution if applicable. Ensures service contracts and other collaborative working arrangements are managed to meet their aims and objectives. Taking a lead where appropriate, contributes to the identification of funding opportunities and the completion of relevant tenders and bids. 2 Managing Staff Manage and develop a team of practitioners to deliver services of consistent quality. Develop team working, knowledge-sharing and promote professional best working practice. Working with other professionals as required, provide supervision to staff who may have specialist responsibilities (e.g. rehabilitation, habilitation or family support services) or who work under contract. % of time 40% 20% 29
Ensure that strong employee engagement is achieved through effective leadership to meet staff performance objectives and service delivery targets, working with People Services where necessary. Accountable for all aspects of service delivery and overall management of the team 3 Planning and strategy Develop a plan to deliver services in order to meet GuideDogs s strategies. Monitor and evaluate against key performance indicators, ensuring service level agreements are met. Develop an annual operating plan to deliver services to people with sight loss and their families. Develop an effective people resourcing plan to ensure that current and future service requirements will be met. Ensures appropriate resources are available to meet the needs of people with sight loss and their families. Work collaboratively with other internal and external professionals to plan delivery of services. 4 Quality Assurance Ensure that national (organisational and statutory) standards are met and maintained and a consistent, high quality service is provided to people with sight loss and their families. Evaluate the quality of the services provided, ensuring a high level of stakeholder and service user involvement. Monitor and respond to any relevant feedback to ensure needs are met and continous improvement achieved. Initiate any improvements at a local level as a result of feedback received. Ensure that all areas of compliance are met with regard to safeguarding, health and safety, mobility service standards and any other relvant factor. 5 Financial Focus Ensures that service delivery staff support the mobility team in achieving its community fundraising, branch development and engagement objectives by participating in events that demonstrate Guide Dogs services. 20% 10% 10% 30
Contribute to relevant aspects of the mobility team budget and monitor expenditure against that budget to maximise cost efficiencies 6 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies 1. Conducts themselves in a manner appropriate to a management role 2. Communicates effectively in different situations and at different levels 3. Manages individual and team performance to deliver results 4. Creates a team environment which promotes wellbeing and maximises personal effectiveness 5. Makes a contribution outside of their immediate team 6. Understands and applies policies and procedures appropriately 31
Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Proven ability to work safely with adults, children and young people with developed understanding of both child protection issues and the issues affecting all vulnerable people Demonstrates excellent verbal and written communication skills. Committed to multi-agency working and can demonstrate a strong ability to liaise effectively with other professionals/agencies especially those in education, health and social care settings. Takes responsibility for planning and delivering services to meet the needs of children and young people and adults with sight loss and their families. Comfortable and confident in giving presentations and training to individuals and groups. Experience of chairing or facilitating meetings. Contract negotiation Knowledge of Rehabilitation practice / Habilitation Quality Standards Can structure, plan and prioritise work to ensure targets and deadlines are met. 32
Previous relevant experience Knowledge Demonstrates developed organisational, planning and time management skills. Can operate effectively with a PC specifically Word / Excel / Outlook Ability to analyse data and evaluate its impact Significant experience of working in a professional management, supervisory or teaching / training role related to adults and children and young people Experience of developing and / or managing competent performance in others Knowledge and understanding of effective management protocol. Experience of having worked with Adults, Children and Young People with sight loss and their families Delivery of habilitation / rehabiliation programmes to People with vision impairment Proven experience of supervising / managing staff. Experience of having worked in a voluntary organisation. Experience of managing projects Involvement with the development of relevant organisational, departmental or team policies and procedures Knowledge of current legislation, policy and research relating to people with sight loss / disability 33
Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Volunteering Knowledge of models of service delivery to Adults, Children, Young People and their families within the education, health and social care sector Understands the everyday needs and concerns of blind and partially sighted people Professional qualification e.g. CQSW/DipSW, Dip/Cert, BEd/PGCE/QTS, Habilitation/Rehab/ GDMI Access to a suitable car (or suitable transport arrangements for example through Access to Work) to enable requirements of job to be met. Able and willing to travel extensively throughout the area to visit children and young people and their families and external partner agencies, including occasional overnight stays. Ability to work occasional evenings and weekends to meet the service need. Committed to equal opportunities No adverse criminal record Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK Guide Dogs is a volunteer led organisation and as 34 Up to date with current policies, practice and thinking in the third sector. Professional qualification in leadership / management From time to time you may be asked to support /
such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 5 DATE OF EVALUATION: 9 th July 2014 35
Job Description: Orientation and Mobility Specialist Vacancy Orientation and Mobility Specialist Salary GBP 26,537 to 28,100 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 06/03/2018 Date Posted 20/02/2018 Reference 0000021189 Location Edinburgh MT Boundary Region Scotland General Information Job Title: Orientation and Mobility Specialist Team: Mobility Team Department: Mobility Services Region Directorate: Mobility Services Job Location: Reports To: Service Delivery Manager Number of Direct Reports: 36
None Number of Volunteer Reports: None Budgetary Responsibility in Pounds : None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Atlantic Data Job Title: Mobility Instructor Blind Pple Overall Purpose Deliver specialist mobility services which support Guide Dogs strategic objectives and bring freedom and independence to blind and partially sighted people. Provide orientation and mobility assessment of customer need. Have a technical understanding of the needs of customers in relation to the range of current products and services available from Guide Dogs and partner agencies with whom we work. Provide a staged delivery plan which is tailored to meet individual customer needs and expectations in relation to their chosen mobility journey. Input and maintain Guide Dogs customer records within given time frames and ensure our Data Protection policy is adhered too. Manage, supervise and train, new and Trainee Orientation and Mobility Specialists by providing professional technical expertise and tutoring support in relation to academic assessments and on-going evaluation of their work 37
performance in order to ensure Guide Dogs quality standards are maintained. Plan on-going reviews of customer progress in terms of the extent to which their desired mobility outcomes have been achieved. Key Accountabilities of the Role Key Accountability 1 Assessment - Assess the orientation and mobility needs and capabilities (including functional vision) of customers seeking to improve their mobility 2 Customer Training - Deliver a staged mobility plan in line with the specific needs and capabilities of our customer. 3 Review - Review, evaluate and agree customer mobility improvement and outcomes throughout this training. Provide with the agreement of the customer comprehensive recommendations to a range of other professional service providers regarding appropriate future mobility needs. Work closely with other Guide Dog departments (e.g. safeguarding) in order to support policies within the organisation. % of time 10% 70% 5% 38
4 Communication/Administration - Work collaboratively with the staff and clients of statutory and voluntary agencies, in order to raise awareness and access to the full range Guide Dogs mobility provision. Provide information to customers on alternative services and equipment available. Keep appropriate records of all work undertaken, either on Guide Dogs IS system, or on the system utilised by the relevant partner agency. Actively scope out opportunities to increase applications in line with the Increasing Applications Strategy. Promote the profile of Guide Dogs; provide advice and information within schools and colleges and other interested organisations to raise awareness of the full range of our Mobility Service. Contribute to Fundraising initiatives and work with Legacy, Major Relationships, National and Regional Fundraising Departments to assist in generating income. 5 Supervision and Leadership - Lead, inspire and mentor trainee staff to achieve agreed objectives within available resources. Ensuring practical and theoretical training is provided through continual assessment to deliver mobility training of a safe and competent standard. Use technical knowledge and experience working alongside the Staff Training Department to observe, assess and coach trainee Orientation and Mobility Specialists. Ensure this training meets the objectives set by undertaking regular supervision. Provide technical and direct line supervision to a number of allocated Mobility Instructors. 6 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 10% 5% 5% All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. 39
Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Is able to build rapport with, and obtain information from clients. Is able to provide emotional support. Is able to problem solve. Is able to cope with people who have complex needs. Is able to 40 Able to travel within the Mobility Team area
Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Volunteering liaise and work with other professionals and volunteers. Has good organisation and report writing skills. Has a commitment to Health & Safety at work. Has experience of working with blind and partially sighted people. Has working knowledge of Word, Excel and Outlook. Instructional techniques. Orientation and mobility assessment and training. Residual vision assessment and training. Vision and hearing. Mobility equipment. Complex disabilities. The roles of other agencies and service providers. Qualification as either a Mobility Instructor or Rehabilitation Worker e.g. Dip HE Rehabilitation Studies or equivalent. Is willing to travel. Is willing to work out of hours, if required. Is willing to stay away from home overnight, if required Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their 41 Has experience of complex needs. Has experience of working with volunteers. From time to time you may be asked to support / volunteer your time at Guide Dogs events that
roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 1 st November 2015 42
Job Description: Office Administrator Vacancy Office Administrator Salary GBP 17,270 to 18,286 per annum Job Type Grade 2 Category Fixed term contract for 10 months Closing Date 12/03/2018 Date Posted 26/02/2018 Reference 0000021313 Location Birmingham Region Birmingham General Information Job Title: Business Support Coordinator Team: Mobility Team/ Property Services Team Department: Support Directorate: Mobility Services/ People & Business Services Job Location: Mobility Team/ Guide Dogs Training School/ National Breeding Centre Reports To: Facilities Manager or Business Support Manager Number of Direct Reports: 43
None Number of Volunteer Reports: As required to support the administration function Budgetary Responsibility in Pounds: None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Adult Workforce Atlantic Data Job Title: Support Worker Child & Adult Overall Purpose To provide a wide range of administrative support to the functions within the Mobility Team/National Breeding Centre/Guide Dogs Training School. To maintain paper and computer based systems, liaising with colleagues, clients, supporters and veterinary practices. To provide a full and efficient service, assisting in maintaining high service levels to internal and external customers. Key Accountabilities of the Role 44
Key Accountability 1 Data management - Comprehension of all bespoke Guide Dog systems, with a specialist knowledge of certain systems. Train and support staff in the use of systems with in their specialist area. Data inputting within agreed timescales. Produce reports as required. Maintains files and data as per the Data Protection Act 2 Correspondence - Deals with routine correspondence and enquiries, providing exceptional customer care including call handling and receiving of visitors ( includes veterinary practices). Deals with incoming and out-going post according to procedures, including appropriate receipting and banking of monies. Assists in planning and organising stakeholder events and communications including special events, newsletters and mail shots. Conducts telephone questionnaires and surveys as required. Assists in the production and distribution of support materials to stakeholders (service users, branches, volunteers etc.) 3 Financial support - Provides financial support as may be required e.g. processes purchase orders & expense requisitions up to the value of 1000, administers petty cash. Calculates and monitors feeding allowances for pups breeding stock and guide dogs as required. Maintains veterinary accounts to ensure invoices are accurate and processed within agreed timescales. To be responsibe for ensuring volunteer branches process and bank money accurately and to maintain accurate and up to date branch financial information/accounts. 4 Stock Maintenance - Ensures the availability and provision of office supplies and equipment: stock checks, ordering (including nuetraceuticals), purchasing and repairs. 5 Supports dog / pup accommodation - Maintains the training and relief regimes of training dogs and pups with in the office, informing key staff of any problems. Liaises with volunteer boarders as required. Helps maintain clean relief areas used by guide dog stock. 45 % of time 20% 40% 20% 10% 5%
6 Lead area - Develop knowledge with in a specific area by working closely with the appropriate expertise. Be point of contact to advise, support and train staff with in a lead area. 5% 7 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose 8 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 46