Position Description Position Summary Position Title: Position Status: Reports to: Location: Weighbridge Customer Service Officer Permanent, part time two positions Coordinator Waste Management Waste Management Facility Southern Cross Drive Ballina Applicable Grade: Grade 5 Additional: Requirement to regularly work weekends Position Objective To perform the role of weighbridge operator in accordance with Council s cash handling, customer service and licensing requirements. To provide a high level of customer service and administrative support to enhance the efficiency of Council s waste management operations. Organisational Relationships Within Department: Manager Open Spaces and Resource Recovery Coordinator Waste Management Waste Management staff Within Council: Senior Staff and Management All Council employees External to Council: Members of the public Contractors Businesses Page 1 Weighbridge Customer Service Officer Last Modified: May 2015
Key Duties and Responsibilities Key duties of the position include, but are not limited to, the following: Customer Service Provide a high level of customer service when responding to weighbridge and general waste operation enquiries. Establish and maintain quality public relations through effective communications with staff and members of the public. Promptly, courteously and efficiently respond to telephone enquiries for the waste management facility. Present a positive image of Council to the public. Written Communication Maintain clear, concise and accurate records for the waste management facilities in accordance with Council s policies and procedures. Assist with preparation of standard reports for Coordinator utilising the Microsoft Office suite. Contribute to the development of Council policies that reflect the culture, values and objectives of the organisation. Administration Other Provide administrative support to Council s Coordinator Waste Management and operational staff to establish and maintain the administrative systems to a professionally acceptable standard. Arrange staff meetings, develop and distribute meeting agendas and assist with recording meeting minutes according to Council requirements. Assist with maintenance of databases for licensing and other waste management facility data records to ensure they are accurate. Assist with maintaining security of the facility by implementing appropriate security systems, securing and monitoring access and exit points and monitoring movement of people and goods. All other duties as directed. Perform the role of emergency response officer and first aid officer at the facility. Other related duties including assistance in all sections of the Civil Services Group and other Groups under their supervision as directed. Work Health and Safety Ensure that all work is carried out in accordance with Council s safe work procedures and work health and safety policies. Page 2 Weighbridge Customer Service Officer Last Modified: May 2015
Key Outcomes and Performance Standards The below key outcomes and performance standards are required by all staff. They are to be demonstrated each and every year to enable eligibility for assessment of pay progression. The performance standards must occur within the context of Council s community and work environment, including day to day operations, policies and procedures. Key Outcome Follow defined WHS procedures Provide service to customers Work effectively within and for Ballina Shire Council Work with others in Council Communicate effectively in the workplace Follow defined ethical guidelines from Council, including its Code of Conduct Performance Standard Workplace procedures and instructions for controlling risks are followed accurately. Hazards in the work area are recognised and reported to the immediate supervisor. Reports on accidents and incidents are provided to the immediate supervisor in accordance with Council requirements. Assist others in the work team with implementing risk management policies and procedures. Handles requests for action or information using Council s protocol and procedures. Responds accurately to verbal enquiries from the community about specific work area and functions. Carries out all processes within the agreed Council timeframes. Duties are performed in accordance with Council administrative and human resources policies such as timekeeping, records management, WHS and EEO. Own work is monitored and improved, according to requirements for job quality, customer service. Requests for assistance from other staff or the public are responded to promptly and appropriately. Effectively contribute to change processes and other ideas in a constructive and productive way. Duties are undertaken in a manner that promotes cooperation and good relationships within Council. Work information is shared with co-workers to ensure designated work goals are met. Communication with others is conducted in a clear and concise manner and focused on the best way to achieve work objectives. The principles and intent of Equal Employment Opportunity (EEO) are observed and implemented. Participation with work group and other teams is supportive, efficient and effective, with the primary goal of helping achieve Council s objectives. Participation in work meetings is consistent with purpose of meeting and meeting conventions understood and observed. Information, instructions and decisions are understood and adhered to. Provide concise, relevant work information in response to supervisor requests within designated timeframes. Understanding and day to day implementation of Council s Code of Conduct and Public Interest Disclosures Act. Any potential conflicts of interest are reported immediately to the relevant Council officer. Support is given to other staff who may wish to report any potential conflicts of interest. Page 3 Weighbridge Customer Service Officer Last Modified: May 2015
Selection Criteria Following is the essential and desirable criteria for the position: Essential Demonstrated highly developed customer service and administration skills. Experience in cash handling and reconciliation. Proven well developed communication skills, both oral and written. Ability and willingness to perform the role of emergency response officer directing public and staff in the event of an emergency. Demonstrated ability to work independently and in a team environment. Pleasant phone manner. Demonstrated experience and competence in the use of Microsoft Office package. A thorough knowledge and understanding of the principles and practices of equal employment opportunity and work health and safety and an ability to apply them to the work practices. Desirable Knowledge of weighbridge and waste management facility operations. Conflict resolution skills. Class C drivers licence. First Aid qualifications. Experience in the utilisation of electronic document management systems. Demonstrated experience in a computerised financial management system. Page 4 Weighbridge Customer Service Officer Last Modified: May 2015
Information Package Weighbridge Customer Service Officer (part-time, 28 hours per week) APPLICATIONS CLOSE: Monday 25 May Position Overview Council have two permanent part-time roles available. These positions are responsible for performing the role of Weighbridge Customer Service Officer in accordance with Council s cash handling, customer service and licensing requirements. A high level of customer service and administrative support to enhance the efficiency of Council s waste management operations is also required in these roles. Structure Corporate Structure Commercial Services Unit General Manager General Manager s Group Civil Services Group Strategic and Community Facilities Group Development and Environmental Health Group Section Structure Group Manager Civil Services Manager Open Spaces and Resource Recovery Strategic Waste Officer Coordinator Waste Management Environmental Engineer Open Spaces and Reserves staff Weighbridge Customer Service Officers Waste Management Officer / Plant Specialist Waste Management Officer / Truck Drivers Page 1 Information Package Weighbridge Customer Service Officer May 2015
Corporate Vision and Values It is considered highly important that the vision and values of Council s employees align with that of Council. It is therefore paramount that the successful candidate for this position demonstrates qualities that will assist Council in achieving the following: Vision: We are serving the community of today while preparing for the challenges of tomorrow Community Values: Creative Accessible Respectful Energetic Safe Pre-employment Assessments Prior to being appointed to the position of Weighbridge Customer Service Officer, shortlisted candidates will need to successfully complete the following pre-employment assessments: Pre-Employment Medical undertaken with the candidates own treating doctor to assess overall health and well-being to determine suitability to the duties of the position. Pre-Employment Functional undertaken with Council s physiotherapist to assess strength, fitness and physical capabilities to determine suitability to the duties of the position. Pre-Employment Audio Examination undertaken with Council s hearing specialist to test for pre-existing conditions and to ascertain whether hearing levels are sufficient to safely perform the duties of the position. Blood and Urine Test to determine immunity to Hepatitis A and Hepatitis B, and to test for the presence of drugs and/or alcohol. Criminal History Check. Hours of Work There are two part-time positions available. Hours of work will be 28 hours per week, with shifts spread across your days of work. There is a requirement to regularly work outside of business hours, including weekends. Position one works rostered shifts from Wednesday Saturday Position two works rostered shifts from Sunday Wednesday. Please identify if you have a preference for one of these rosters in your application. Remuneration Package Conditions of employment will be in accordance with the terms and conditions pursuant to the Local Government (State) Award 2014. The position of Weighbridge Customer Service Officer is assessed at Grade 5 under Council s salary structure, providing a commencement annual salary of $35,100 $40,200 (plus superannuation), dependent upon skills and qualifications. Weekend penalty rates will also apply. In addition, employees are provided with a Council uniform and equipment to enable them to fulfil their position requirements, currently enjoy a nineteen day fortnight working arrangement and have access to a range of other benefits including educational assistance initiatives, a very attractive training support program. Page 2 Information Package Weighbridge Customer Service Officer May 2015
Application Requirements Applicants must submit documentation addressing the selection criteria for the position. The essential and desirable criteria for the position of Weighbridge Customer Service Officer are listed in the Position Description. Applications that do not address these criteria will be deemed incomplete and will not be considered. In addition, the following details need to be provided: Relevant education and qualifications (interviewed candidates will need to produce original qualifications at time of interview) Relevant work experience Contact details of at least two professional referees, including your current employer. Submission of Application Applications can be submitted through the following means: Online: Email: Post: Apply online via the link: http://www.ballina.nsw.gov.au/cp_themes/default/jobs.asp careers@ballina.nsw.gov.au Envelope should be clearly marked: Confidential: Employment Application Weighbridge Customer Service Officer Manager Risk and Human Resources Ballina Shire Council PO Box 450 BALLINA NSW 2478 Recruitment Process Council s recruitment process is conducted according to strict confidentiality and equal employment opportunity standards. It is Council s aim to complete the recruitment process and notify candidates of an outcome within four weeks of the closing date, however this timeframe can be extended due to unforseen circumstances. As a guide, the expected timeframe for the recruitment process for Weighbridge Customer Service Officer is as follows: Closing date: Monday 25 May 2015 Interview date: Week commencing 1 June 2015 Pre-employment process: Week commencing 8 June 2015 Candidates notified of outcome: Friday 19 June 2015 For further information on this recruitment process, please refer to the Information for Job Applicants sheet or contact Council s Human Resources section on 02 6686 1443. Page 3 Information Package Weighbridge Customer Service Officer May 2015