Tutor Specialism - Business & Customer Support Services Location: Peripatetic Based from Liverpool Office (Old Hall Street) with some home working Reports to: Operations Manager Direct Reports: None Key stakeholders: Primary Objectives: The KPE Tutor is responsible for the high-quality and inspirational delivery of a range of courses and syllabi in direct support of Kaplan Pre-Employment services. This includes the delivery of contextualised and differentiated teaching and learning which flexibly supports the diverse requirements of a range of Pre-Employment clients The role requires a good working knowledge of Ofsted gradings and requirements to ensure consistent and effective delivery of teaching and learning of (at least) Grade 2 standard. KPE tutors are required to work closely with colleagues to ensure that whilst in-training the transferrable skills of the client group are identified and matched to current KPE vacancies This is a peripatetic role which requires flexible delivery of services at various sites including: Kaplan Centres, JCP s and other appropriate venues to meet the needs of the business Key Performance Indicators To promote and deliver the Kaplan Way Principles to internal and external stakeholders Student Success Put Students First A Great Place Engage in our work with energy, urgency, and personal responsibility for results Continuous Transformation
Continuously innovate, measure, and work together to advance how we educate our students, run our businesses, and develop our own skills Shared Values Act with integrity and uphold Kaplan's values: Integrity, Knowledge, Support, Opportunity, Results (including Financial Results) KPE Vocational and Employability Tutor - Contractual Performance Indicators 2017 / 2018 Quality and compliance error rate - each audit to be graded - <2% Timely success rate - classroom based delivery - >95% Observation of teaching and learning grade Outstanding / Good KPE Learner satisfaction survey achieve >95% Outstanding / Good KPE (variable) KPI for quality and outcomes Responsibilities: Timely pre-planning and administration necessary to ensure seamless delivery of teaching, learning at various locations/venues Considered and effective plans for teaching, learning and support which takes full account of the individual starting points of clients (differentiation) based on learning style, initial and diagnostic assessments Deliver and or support Best Practice training in FS (maths, English and ICT - embedded and contextualise FS within a range of KPE sector subject areas/settings) Conduct/assist with Peer Review Observations of Teaching, Learning and Assessment (OTLA) Contribute to the development of programmes and projects that maximises the utility and effectiveness of the HODDER FS platform whilst continuously developing the level of competency and confidence to effectively utilise the system in support of clients Monitor, assess and manage client/learner progression, outputs and/or personal targets Plan, implement and fully document progression meetings and progress reviews with KPE clients Conform to all KPE pre-and post-delivery administrative preparations/requirements Ensure timely progression, overall success and high quality learning and teaching at the point of delivery through an appropriate level of direct liaison with KPE personnel and clients Deputise for other KPE colleagues as required from time to time
Provide a sound learning environment supportive to inspiring learners and motivating them to apply for the job opportunities made available to them Contribute to/support Curriculum Development colleagues/activities to ensure the KPE Curriculum offer is current and fit for purpose in line with awarding organisation assessment criteria, industry best practice and prevailing local requirements Inspire learners by providing considered information, advice and guidance; and/or bridging the skills and knowledge gap between them and their desired job role Motivate clients and colleagues by demonstrating a can-do/positive attitude and approach towards employment prospects Provide the necessary support to ensure that all clients have an up to date CV by the end of week 1 (to facilitate initial applications) and that CV s are updated on completion of the course to reflect outcomes of the course Adhere to all KPE KPI including but not limited to: timely success; withdrawals and overall Outcome achievements To manage a caseload of clients on a roll on roll off delivery basis ensuring learners are enthused, engaged and benefit from the curriculum offered by KPE To ensure learners are inspired and have a positive experience within the classroom and outside the classroom environment whilst engaging with the KPE offer To support unemployed clients in job search, job matching and interview success techniques To liaise closely with KPE colleagues to ensure that there is clear focus on job outcomes throughout the learning programme experience To accurately maintain relevant IT systems and reporting systems ensuring learners are tracked and feedback is provided in a timely and constructive manner To meet clear targets to ensure continued business growth Facilitate and contribute constructive programme feedback in appropriate forums Participate fully in standardisation activities as required Plan for and ensure efficient, cost effective, time and resource management The security and proper use of personal IT equipment and IT suites/equipment issued to support delivery of services at various locations Ensure strict compliance with all Kaplan data and ICT policies and working instructions Comply with all instructions relating to the security and maintenance of company equipment and facilities Provide assistance to other areas of the wider business as necessary Person Specification and Competencies To succeed in this role, it is likely that candidates will be: Commercially aware Energetic, enthusiastic and committed Open minded and flexible
Positive, with a can-do attitude Innovative and resourceful Highly skilled in their declared areas of competence Articulate, personable and tactful A highly organised self-starter with excellent personal and group organisation skills Able and willing to work independently whilst remaining a committed team player Accepting of personal responsibility and prepared to use initiative and take the lead when required Comfortable with a degree of ambiguity Key Skills / Experience Excellent communication skills with the ability to inspire and influence learners and colleagues and deliver inspiring learning Working at L2 (or higher) Literacy and Numeracy Ability to work under pressure and prioritise workload to achieve KPI targets IT literate with a sound knowledge of Microsoft Office software such as Excel, Word and Google Mail / Outlook A Sound knowledge of adult learning programmes related to employability is desirable Competencies: Communication Proactive and timely communication with clients, colleagues and line manager, keeping them informed of progress/targets and outcomes. Communicating all and any business issues to Line manager Articulates a clear and compelling message both verbally and in writing Ability to adapt communications style and etiquette based on audience Influences, persuades and negotiates effectively Excellent listening and enquiry skills Facilitates effective meetings to comprehend information and diagnose outcomes Uses business communication skills and etiquette Communicates with confidence Approachable, professional manner Customer Focus Builds customer confidence Is committed to increasing customer satisfaction Is knowledgeable about area of expertise Assumes responsibility for resolving customer problems
Ensures commitments to clients are met Solicits opinions and ideas from clients Is responsive to clients Problem Solving and Execution Plans and executes plans/projects effectively Establishes priorities and measures progress taking corrective action as appropriate Anticipates and avoids problems Manages risks/issues calmly and effectively Seeks to understands underlying issues Assumes personal accountability for problems and solutions in own area of control Results Focus Sets and maintains a professional tone in all aspects of the role and services Sets challenging but achievable goals Effectively prioritises tasks to achieve maximum efficiency and cost-effective outcomes for leaners and the business Adapts and overcomes obstacles Accepting of personal responsibility and accountability Team Work Has genuine team spirit bringing the best out of colleagues to drive results Change Agent Handles pressure effectively Adjusts plans to meet changing needs and business priorities Equality & Diversity Participate in and actively support the creation and maintenance of a culture free of discrimination. Value and promote diversity in all aspects amongst KPE personnel, employers and trainees. Safeguarding and Learner Welfare Ensure business area and personal adherence to the relevant legislation; all personnel must proactively safeguard and promote the welfare of individuals/clients. To apply Kaplan Safeguarding policies and practices including Channel and Prevent policies Schedule and attend relevant safeguarding training. Be vigilant and act/report on all welfare issues raised by clients. Report any disclosures of abuse immediately to the Designated Safeguarding Officer. Support KPE personnel, employers and clients in their understanding of their own safeguarding practices.
Circumstances - Additional information The role will include service delivery and or Liaison with appropriate persons at client premises, JCP and/or other facilities as necessary. Travel and a flexible and amenable approach to this peripatetic style of working is required The dispersed nature of our operations dictates that a high degree of independence, resourcefulness, flexibility and tact are an absolute pre-requisite for this post The post holder will be required to drive and may be required to transport/lift heavy materials (laptop testing suites and/or ancillary delivery equipment/resource) This is a comprehensive but not exhaustive list of duties; you will be expected to perform different tasks as necessitated by a changing role within a dynamic organisation. As an organisation required to use the Disclosure and Barring Service (DBS) to assess applicant s suitability for positions of trust, KPE complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. It undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of conviction or other information revealed. The post holder will, in addition, carry out any other duties as are within the scope, spirit and purpose of the job as requested by their line manager or senior manager. As business requirements change, the job description will evolve. Person Specification: Desirable Qualifications: QTS/PGCE, PTTLS; CTTLS; V1 IQA A1 Assessors Award / equivalent; L4/L3 Numeracy / Literacy Essential Experience: Travel Required: Driving licence: Occupational Competence in (primary and secondary) vocational area(s) to facilitate delivery of Employability programmes Peripatetic role - regular offsite delivery Required - (full - car) Kaplan is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.