GSX Solutions Office 365 End-User Experience Analysis Services Get back Power on End-User Satisfaction

Transcription

1 GSX Solutions Office 365 End-User Experience Analysis Services Get back Power on End-User Satisfaction

2 About GSX Solutions Founded in 1996, Headquartered in Switzerland 600 large to very large enterprise customers Buffalo Boston London Nice Geneva 5 Support Offices: 2 support offices in the USA, 2 support offices in Europe and one Support team in India 3 Technical Sales teams: Technical sales team in USA, Europe and India Bangalore Singapore 2 development teams: Development team in Europe and India Follow the Sun Support

3 Some of our References Consulting & IT Services Transportation & Logistic Healthcare Manufacturing & Retail Financial Insurance

4 GSX Solutions for Office 365 Provide reliable and unbiased metrics to determine true end-user experience Reduce IT operation costs by providing self service reports to IT & Business operations Reduce the Mean Time to Repair by spotting the root cause of the latency (local IT, Microsoft, Network) Show impacts of localization on end-user experience Prevent and reduce end-user complaint ticket to help desk and support End User Experience Reporting & Audit Optimize license management and costs Reduce overall TCO & develop productivity by spotting who is using what and how Reduce security costs by providing direct insight on abnormal use of Office 365 Migration assessment & performance health check Reduce IT operation costs of large and multitenant environments Performance Base Lining Setup automatic financial & enduser adoption reports Managed monitoring services Services Management Reduce human manual operation s risks by automating recurring tasks and tracking administrative delegations across tenant management Reduce time and costs of end-users management Enable consistent management of users across on-premises & online services

5 1. GSX End-User Experience Assessment: Two turnkey Service options End-User Experience SPOT Assessment End-User Experience DISCOVERY Assessment 30 Days 1 location 30 Days Up to 5 locations All inclusive: install, configuration and reports One End User experience assessment for One Office 365 service All inclusive: install, configuration & reports 4 Office 365 services performance checks including impact of hybrid identities on Office 365 performance Check the ability of your location to deliver good Office 365 service to your end-user Detect bottleneck in your hybrid infrastructure Access to all collected data with PowerBI dashboards. Free Compare service quality across critical locations Detect bottleneck services by service across locations Provide actionable insights on how to improve services Access to all collected data with PowerBI dashboards $5K

6 1. GSX End-User Experience Assessment: Benefits Understanding Office 365 Performance Issues Are you receiving complaints about Office 365 service delivery issues? Get precise insights into the end-user experience to establish a baseline. Providing insight into network performance Detect any bottleneck within your network and understand its impact on service delivery the end-user experience. Assessing critical locations Check beforehand the true end-user experience you will be able to deliver on specific Office 365 services.

7 2. GSX End-User Experience Analysis Services Get the most of GSX Gizmo for Office 365 hybrid monitoring Built for you Custom to your needs Trend, compare and analyze data across all your location and all your equipment Get actionable insight on how to improve Service quality Store everything on SQL database designed to connected to Business Intelligence tools Choose between Microsoft Power BI or GSX Business Analytics (Powered by SiSense) Integration No stress, no configuration, everything is made for you by GSX experts

8 2. GSX End-User Experience Analysis: Benefits Understand your challenges & prepare for success Define your baselines of end-user service quality, service by service, location per location Understand reality and severity of end-user complaints by comparing incidents performance with baselines Correlate end-user experiences with network & datacenter equipment's health and performance Understand the impact of any changes in your hybrid infrastructure on the end-user experience Assess the ability of critical locations to provide great Office 365 service quality to their end-users Detect bottlenecks in your hybrid infrastructure to prevent end-user complaints Anticipate end-user complaints and reduce drastically the number of tickets Proof service quality delivered to the IT Management

9 Simplify Office 365 Performance Monitoring & Reporting with GSX Solutions Get real insights on the quality of service delivered to any location. Ensure user satisfaction with end-to-end service tracking for optimal performance. Reduce your overall Office 365 support costs with fast troubleshooting and less tickets. Significantly lower Total Cost of Ownership and risks associated with Office 365.

10 GSX Solutions HQ Geneva, Switzerland GSX Solutions USA Boston, MA GSX Solutions ASIA Singapore