FusionBanking Essence Solution overview. Beyond core banking. Be customer relevant in a digital world

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1 FusionBanking Essence Solution overview Beyond core banking Be customer relevant in a digital world

2 Because interactions matter more than transactions The key to success is to offer the right product at the right time, through the right channel

3 Think outside-in and build the bank of the future 1 Be customer relevant. Banking has changed forever. All banks must adapt to the new market dynamics and many need to reconnect with their customers in order to secure a future. Turning data into intelligence is key to understanding your customers needs, in order to position the right product, at the right time, through the right channel. Will you be relevant to your customers in 5 years? 2 Accelerate time to market. There is greater transparency among financial products today. Competition is intense and innovation essential. Being able to out-innovate your competitors, bringing to market the most compelling and relevant products will ensure your bank is a leader in its market. How long does it take you to launch new products? 3 Drive profitable growth. Since the financial crisis, banks worldwide have slashed outgoings to reduce costs. Now they must innovate and use technology to find new efficiencies and profitability. Do you know which branch, which product, which customer is your most profitable? Misys FusionBanking Essence Solution overview 3

4 Misys FusionBanking beyond core banking With its proven flexibility, FusionBanking Essence allows banks to build new financial products rapidly and to deliver these to customers through integrated digital channels in a matter of days, not months. FusionBanking Essence will allow you to offer the right product, to the right customer, through the right channel, making you more customer-relevant. This is outside-in strategy at its best. The new mantra of banking is customer focus, a change from the product-centric focus of traditional banking. This requires a depth of data knowledge and visibility that is often not possible on a legacy system. Celent, The Big Leagues 2013: Core Platform Sales Ranking, January 2014 integrated banking to transform your market leader 4 Misys FusionBanking Essence Solution overview

5 The componentised architecture of FusionBanking Essence will rapidly transform your bank, generating new revenues and building client loyalty through an enriched omni-channel banking experience. Essence goes to provide an system, designed bank into a Misys FusionBanking Essence Solution overview 5

6 Progressive banks are looking to transform their banking operations into streamlined, customer-centric profit drivers, through front-end applications and channels. Why would they want to effectively perform open heart surgery replacing the entire core system in a high risk way, when we can provide an alternative that not only de-risks their transformation, but accelerates their ROI? 6 Misys FusionBanking Essence Solution overview

7 Accelerated transformation with rapid time-to-value Banking is being restyled by technology. As transactions move from the physical to the digital world, banks need to rethink how they engage with their customers. FusionBanking Essence helps banks align their technology strategy with their business goals. Technology is a prime driver of banking success. But many technology projects fail to deliver on their promises of increased efficiency and enhanced revenues. All too often software development runs behind schedule and over budget. As well as incurring direct costs, banks must suffer the opportunity costs of missed revenues and the increased operational risk of any speculative technology undertaking. Is there an alternative? Change the bank. FusionBanking Essence offers an alternative to high risk core system replacement. We will not replace a core banking system unless we truly believe there is significant added value for a bank and the bank is ready to change. Our philosophy is to use a core system replacement as an opportunity to not only modernise the system, but to change the bank for the better. FusionBanking Essence will open up new revenue opportunities, create new efficiencies and launch you into new markets. Realise value more quickly. Unlike traditional core system replacements where banks will not see return on investment until several years after the project s completion with FusionBanking Essence, you can plan a transformation journey based on business success. In this way you can plan to modernise priority, revenuegenerating areas first, according to business objectives and the transformation can be selffunding and lower risk. Misys FusionBanking Essence Solution overview 7

8 Your customer is important to you. Are you important to your customer? In the digital age, customer expectations are increasingly set beyond banking. Customers are accustomed to an engaging online experience and they are better informed, more demanding and less loyal than ever. FusionBanking Essence enables banks to think outside-in and become more customer-relevant. By increasing data quality, banks can achieve a rounded view of the customer across every channel and can offer product offerings right at the point of customer need. Be customer relevant Unlocking the data within your core with a single customer view, FusionBanking Essence enables you to better profile your customers. So you can now offer your customers tailored, relevant services, at meaningful times in their lives. With FusionBanking Essence you can take the business to your customers rather than waiting for them to come to you. More configurable and intelligent customer profiling and targeting ensures more productive marketing campaigns that are specifically targeted and tailored at an individual level. 8 Misys FusionBanking Essence Solution overview

9 Recognised as best-in-class core banking solution for customer centricity. CEB TowerGroup Core Banking Systems for the Large Bank Market, December 2013 Out-innovate your competitors Bring to market the most compelling and relevant financial products. FusionBanking Essence has been proven to reduce the time taken to design and create new products by up to 60%. And with integrated digital channels, you can get these products out to your customers far quicker than before, and present them in a contextual way increasing the effectiveness of your marketing campaigns. Differentiate your customer experience Benefit from proactive, predictive selling, like many established online retailers. FusionBanking Essence empowers you to provide a seamless experience across multiple channels an omni-channel approach. This makes it easier and quicker for customers to buy new financial products and services. Your customers can research, apply, pause, amend and submit applications for financial services across any channel, as they wish. Misys FusionBanking Essence Solution overview 9

10 Success Stories Harnessing technology for accelerated growth Tier one UK lender chooses FusionBanking Essence to transform its core banking. As part of a large strategic business transformation project, this tier one financial institution selected FusionBanking Essence to modernise its core banking processing, with a focus on lending and payments services. The institution has ambitious growth projections and needed a scalable, automated banking system which provides a secure, streamlined customer experience across all channels. The system had to be scalable to cope with high and increasing payment volumes, without compromising performance. As part of the selection process, FusionBanking Essence was performance benchmarked. The system was tested with benchmark volumes of 17 million customers, 75 million accounts and 3.3 billion transactions. FusionBanking Essence performed faultlessly throughout the testing procedure and greatly exceeded the institution s expectations. 10 Misys FusionBanking Essence Solution overview

11 This is a significant milestone towards achieving our vision of becoming a digital, customer-focused centre of excellence. Misys FusionBanking Essence Solution overview 11

12 The FusionBanking Essence advantage The successful bank of the future will organise its business processes around its customers. FusionBanking Essence provides all the tools to achieve this outside-in concept. Acquire new customers, cross sell and increase loyalty With the most advanced digital channels, you can rapidly transform your brand creating a community of loyal customers who enjoy interacting with your bank. The front-to-back integration allows for the accelerated launch of financial products from design through to distribution. You can track the effectiveness of execution and measure campaign success with the latest digital sales tools. You will be able to respond more quickly to customer demands and launch the most innovative new services ahead of your competitors. FusionBanking Essence allows you to bring new financial products to market 60% more quickly. 12 Misys FusionBanking Essence Solution overview

13 Definition: Essence The intrinsic nature or indispensable quality of something that determines its character. Synonyms: nature, lifeblood, core, heart, centre While many systems provide a more than adequate single customer view feature, none of them are as sales-enablement focused as that of Misys FusionBanking Essence Leading industry analyst consultancy Be more profitable FusionBanking Essence has been designed to transform core banking infrastructures, consolidating potentially hundreds of spaghetti systems into one unified system. This will slash your operating costs and create a platform for growth. Encouraging your customers to interact via digital channels will dramatically improve your cost-toserve ratio. The cost of processing a transaction via a mobile phone is ten times less than at an ATM and 50 times less than in-branch (research by CEB TowerGroup). And as well as cutting costs, second generation digital channels will open up new revenue streams, adding to your bottom line. Unlocking operational data from the core, FusionBanking Essence turns data into actionable intelligence helping you identify new business opportunities. Being an integrated channels-to-core banking system, you will be able to capitalise on these opportunities more quickly and stay ahead of your competition. Misys FusionBanking Essence Solution overview 13

14 Misys FusionBanking Essence FusionBanking Essence goes beyond core banking. It is an integrated banking system designed to create synergy and rapid value for banks. Digital channels Next generation online and mobile banking applications that go beyond transactions, to identify customer needs, personalise offerings, generate leads and drive new sales. FusionBanking Essence Online and FusionBanking Essence Mobile will set your bank s offering apart from the pack with a unique customer experience, taking techniques from gamification and social media, to differentiate products and increase customer engagement. Branch network Create a more efficient branch network and offer a superior customer experience. Branch networks are undoubtedly shrinking as the cost of bricks and mortar is far greater than internet banking. Yet 90% of banks sales are completed in-branch, in particular the more complex services. FusionBanking Essence Teller incorporates a modern browser-based branch solution that enables more efficient branch processing with a differentiated customer experience. Single customer view Banks need to improve their customer knowledge to provide a more personalised service across all channels, but most importantly in digital channels, where there is no human interaction. FusionBanking Essence Party Management enables banks to centralise customer information, creating a single customer view with party relationship information that can be leveraged enterprise-wide. Analytics Unlock the value in your data and turn it into actionable insights. FusionBanking Insight is an in-memory analytics engine that enables you to analyse data in real-time, on any dimension. Use it to gain insight into the profitability of customers, branches and products and deliver services that customers value most. Workbench Out-innovate your competition and launch new financial products that truly reflect your customers needs. FusionBanking Essence incorporates a design-time environment that provides a consistent approach to modelling and building components, modules and composite applications. This workbench is proven to make it easier for banks to develop services and then orchestrate them into comprehensive applications. Campaign management Each interaction with a customer is an opportunity to understand their needs and present the appropriate marketing message driving new revenues. Use FusionBanking Essence to deploy your customer insight across your channels. With embedded sales prompt display, FusionBanking Essence enables you to deliver personalised marketing messages and optimise each customer contact. 14 Misys FusionBanking Essence Solution overview

15 FusionBanking Essence FusionBanking Insight Front office Online Mobile Personal Financial Management Digital Sales Gamification Teller Islamic Banking Loan Origination Campaigns Party Management Product Factory Current & savings account Term Deposits Loans Mortgages FX and MM CRM Islamic Profit Distribution Back office Core processing Payments General Ledger Customer Notifications Statements Standing instructions Postings Interest Fees & Charges Limits Collateral Security/Authorisations Audit Reporting Islamic Profit FusionFabric Connect FusionBanking Trade Innovation FusionBanking Loan IQ FusionCapital FusionInvest FusionRisk Non-Misys banking systems Payments To satisfy customers diverse payment needs, banks must offer a wide choice of payment services. FusionBanking Essence supplies banks with a rich set of Sweeps, Standing orders, Direct Debits, ACH payments, Cheques, Drafts, SEPA payments and SWIFT for domestic and international payments. Loans Retail lending is a vital profit driver for banks that is set to grow exponentially. FusionBanking Essence boasts endto-end lending from loan origination through to processing and servicing. FusionBanking Essence Loan Origination is designed to accelerate the loan origination process by eliminating manual processes and increasing bank profit margins. Fees and pricing Maximise non-interest income with FusionBanking Essence s sophisticated fees and charges capability. A variety of fee calculation methods can be offered on a matrix of customer, product, currency and other variables. These charges can be online, periodic and bundled. Current, savings and deposits FusionBanking Essence provides a rich set of Current, Saving and Deposit features to satisfy the needs of banks diverse customer bases. The solution supports Time, Notice, Call, Current and Savings, Multi-currency accounts, Recurring Deposits, Installment deposits and Tax-exemption deposits with a large number of variations possible based on interest, fee and amount combinations. General ledger and accounts FusionBanking Essence provides a flexible and configurable real-time, multi-currency accounting and general ledger platform. It has configurable account number structures and accounting rules. Islamic Banking FusionBanking Essence Islamic heralds the next generation of Islamic Banking and delivers the most agile banking system on the market today. It supports Islamic banks with a wide range of specialist features, including profit distribution and Islamic finance for retail and corporate product structures. The process-driven nature of the solution empowers business users to design and build new Shariahcompliant products in a simplified and intuitive way reducing the risk of regulatory, relieving pressure on IT staff, ensuring rapid time-to-market and driving significantly down the cost-toincome ratio. End-to-End Commercial Banking Solution FusionBanking Essence is now a part of the End-to-End Commercial Banking Solution, an integrated banking platform that enables universal banks to efficiently service all their banking clients. It is an integration of several individual best-of-breed applications into one holistic, single solution, enabling a sophisticated end-to-end solution that helps you maximize your revenue opportunities and reduce your risk and capital requirements. Misys FusionBanking Essence Solution overview 15

16 The FusionBanking Essence technology story FusionBanking Essence is the most technologically advanced banking system on the market. It brings the advantages of service-oriented architecture (SOA), Java architecture to the banking and wider financial services industry. Componentised architecture Unlike other banking systems which only have a SOA wrapper around a legacy core, FusionBanking Essence has been designed and built on SOA principles from the ground-up. This means it is truly componentised and can be implemented in its components. This slashes the time-to-value for banks. Its SOA design provides an infrastructure of loosely-coupled components that combine to deliver generic services in the form of business processes and product features. Process-driven FusionBanking Essence is fully process-driven, offering a design and run time configuration which delivers improved cost/income ratios through faster development times and reduced complexity. Model-driven development Applications are designed and developed using a graphical toolset and stored as a model, to be deployed as applications. The model is the application, which means faster time-to-value and consistent, reliable solutions, which are generated directly to create a high-performance solution. Technology-agnostic AIX and IBM DB2 platform with choice of other operating systems and databases, including HP-UX and Oracle. Highly scalability, performance and resilience Based on the underlying enterprise capabilities offered by the J2EE environment. Available as Cloud solution on Misys FinCloud FusionBanking Essence is also available as a fully managed service covering the operation and management of FusionBanking Essence together with the hosting and management of the infrastructure on which it runs. Misys utilizes state of the art virtual server technology, storage, security, disaster recovery and networking hardware that is proactively managed and monitored in line with industry best practices and contracted service levels to ensure the highest levels of availability and performance. 16 Misys FusionBanking Essence Solution overview

17 Misys FinCloud All our Cloud services are provided in a secure and audited environment Misys and its supporting ecosystem of partners have all the relevant ISO and ISAE accreditations and proven track records of delivery in financial services. By consuming FusionBanking Essence on the Misys FinCloud, your IT teams and resources are freed up to focus on projects that help support the growth and development of the business, rather than operating and maintaining Misys applications. You log in and use the software we do everything else. Misys FusionBanking Essence on the Misys FinCloud Solution Scope Licensed access to Misys solution Hosting, monitoring and management of evergreen infrastructure on which your Misys solution runs Day to day operation and management of the Misys solution to the highest levels of availability and performance. Second / third level support of the Misys software application(s) as well as access to updates and upgrades We offer our Cloud-based solution on an elastic consumption-based subscription, aligning what you pay us with the value you get out of using FusionBanking Essence. Misys FusionBanking Essence Solution overview 17

18 Professional services and customer support An industry proven best practice approach that s the guiding principle of our professional services and support model. Misys clients benefit from our long track record of successful implementations. We appreciated the SAG service that provides a direct and effective communication channel between banks and the system vendor (Misys). Mr. Tang Yong Feng Team leader, Treasury Systems - China Minsheng Banking Corporation Professional services Best-practice delivery The Misys delivery model is incorporated into our entire product lifecycle. We leverage best practice business processes in the design, development and quality assurance of all of our products. While we acknowledge that one size doesn t fit all in financial software, we know that a delivery approach that focuses on industry proven best practice process models helps our clients to save costs and benefit from the institutional knowledge Misys has developed across thousands of successful implementations. It means: Faster implementation: Repeatable delivery means projects are shorter and more predictable. Reduced Total Cost of Ownership (TCO): Clear focus avoids unnecessary expenditure. Less risk: A standard, proven approach means many risks have already been mitigated. Center of excellence Co-located with our development teams, the 200-strong Misys Service Delivery Centre ensures that we share best practice both internally and with partners. It enables us to refine implementations offsite before taking them back to the client. Customer support Misys clients benefit from the expert knowledge of resources worldwide whose primary function is to provide professional, scalable software support and maintenance. Deep domain expertise Our technical and application support people have strong industry and product knowledge with continuous technical and industry training programs to ensure that Misys support teams can meet your evolving business needs. Scalable support model As a Misys client, you can choose from a standard, professionalised support model or a specialised, premium support package depending on your needs. Because Misys support has a broad, global footprint that operates in all time zones and regions, Misys teams can scale to your requirements. Valuable advisory services Our Systems Advisory Group (SAG) provides system reviews to help clients understand how to use their Misys systems more effectively and derive maximum value from their applications. SAG reviews have helped more than 80% of participating customers to identify ways to utilise their Misys software more effectively and use more system functionality. 18 Misys FusionBanking Essence Solution overview

19 Proven, award-winning solutions National Tech Awards 2017 Misys: Tech Company of the Year, 2017 IDC rated Misys as a Leader in their European Mobile Banking Software Solutions 2017 Vendor Assessment Retail Banker International Asia Trailblazer Awards 2017 BTPN won Excellence in Business Model Innovation ASIA TRAILBLAZER AWARDS 2017 ASIA TRAILBLAZER AWARDS 2017 Retail Banker International Asia Trailblazer Awards 2017 BTPN Highly Commended in Excellence in Mobile banking - Customisation with Misys FusionBanking Essence Digital Channels FS Tech Awards 2015 Misys FusionBanking Essence Online: Winner Express IT Awards 2015 Software Product of the Year: FusionBanking Essence Islamic Gartner Magic Quadrant: International Retail Core Banking 2014 Misys FusionBanking Essence: Leader Finovate Europe 2014 Misys FusionBanking Essence: Best of Show TowerGroup: Core Banking Systems for the Large Bank Market Misys: Best-in-Class solution for customer-centricity Celent: The Big Leagues Core Platform Sales Ranking (2014) Misys wins xcelent Customer Base Award for EEMEA Banking Technology Awards 2013 & 2014 Misys: Best Core Banking Product or Service Banking Technology Awards 2013 Misys: Best Payments Product or Service

20 About Misys We provide the broadest, deepest portfolio of financial services software on the market. Our solutions cover retail and corporate banking, lending, treasury, capital markets, investment management and risk management. With more than 2,000 customers across 125 countries our team of domain experts and partners has an unparalleled ability to address industry requirements at both a global and local level. We deliver market leading solutions by putting customer needs at the centre of everything we do. We offer a unique componentised, open architecture to enable our clients to innovate, connect and expand their existing services and increase value faster. To learn more about how our Fusion software portfolio can deliver a holistic view of your operations, and help you to solve your most complex challenges, please visit and on Twitter. For the latest news, interviews, videos and features from the financial technology industry visit Corporate headquarters One Kingdom Street Paddington London W2 6BL United Kingdom T Misys and the Misys globe mark are trade marks of the Misys group companies Misys. All rights reserved. 365a / 0216