Modeling the Business. Oracle BPA Suite and BPM Suite in Practice

Transcription

1 Modeling the Business Oracle BPA Suite and BPM Suite in Practice

2 EA, BPM and SOA based on Google

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6 Why do we strongly focus on Technology? Shouldn t we expand our view by a business perspeceve? How can we bring both approaches together?

7 OPITZ CONSULTING Vorlage Powerpoint 2009; Version 1.0; ; TGA, MVI, JWI OPITZ CONSULTING GmbH 2010 Page 7

8 Incoming Call- Center minutes per month (Germany) 2003: 26 billion minutes per month in 2007: 35 billion minutes per month Quelle: GDI Impuls

9 Processing costs of a single customer request: standard call: 9,50 USD live using 9,00 USD live using Text- Chat: 5,00 USD (more than one customer in parallel) Fully automated / interaceve Voice System: 1,10 USD Fully automated via 0,25 USD Quelle: GDI Impuls

10 OPITZ CONSULTING Vorlage Powerpoint 2009; Version 1.0; ; TGA, MVI, JWI OPITZ CONSULTING GmbH 2010 Page 10

11 The Amazon WebSite is designed to avoid every human interaceon during the buying process. Amazon s customer service / support costs require one percent of the total revenue. Other online trader operate with the decuple. Quelle: GDI Impuls

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13 The passenger volume at German airports increased by 1% (total 166,3 million passengers) in 2008 Source: StaEsEsches Bundesamt Polish Airports served almost 19 million passengers on regular and charter flights in Source: Civil AviaEon Office (ULC) Almost 100% of the passengers are traveling using ETIX While the average processing costs of a paper based Ecked are 10 US $ an ETIX can be processes for just 1 US $ Quelle: aerosecure

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15 no stable figures available...

16 Requirements for the reliable execution of a process Power of judgment Empathy Response sensitivity Experience Esthetics Usability Knowledge Consistency Scalability Efficiency Depth Memory advantage Human Advantage Machine

17 The EA-BPM-SOA problem no unified methodology unclear semantics between EA, BPM and SOA no differentiation between EA, BPM and SOA specific aspects OPITZ CONSULTING GmbH 2010 Page 17 OPITZ CONSULTING Vorlage Powerpoint 2009; Version 1.0; ; TGA, MVI, JWI

18 A few definitions (from us and OASIS) Enterprise Architecture An enterprise architecture (EA) is a conceptual blueprint that defines the structure and operation of an organization. The intent of an enterprise architecture is to determine how an organization can most effectively achieve its current and future objectives. Business Process Management Business Process Management (BPM) covers every activity to effectively structure, develop, execute and measure the processes of an organization. It is must be distinguished into Business BPM and Technical BPM. Service Oriented Architecture Service Oriented Architecture (SOA) is a paradigm for organizing and utilizing distributed capabilities that may be under the control of different ownership domains. (Source: OASIS) OPITZ CONSULTING GmbH 2010 Page 18 OPITZ CONSULTING Vorlage Powerpoint 2009; Version 1.0; ; TGA, MVI, JWI

19 The individual modeling paradigms EA Organizational Structure Infrastructure Business Processes IT Systems Business Objects BPM SOA OPITZ CONSULTING GmbH 2010 Page 19 OPITZ CONSULTING Vorlage Powerpoint 2009; Version 1.0; ; TGA, MVI, JWI

20 A better BPA Methodology Synergy between EA, BPM and SOA EA ( Business ) Business Process Management ( Technical ) Business Process Management Conceptual blue print description of the company or organization Description how the business works (without any IT relevant content) Description how the business is supported by IT technology (technical BPM) Information Technology (Development and Infrastructure) Description how the IT technology internally works OPITZ CONSULTING GmbH 2010 Page 20 OPITZ CONSULTING Vorlage Powerpoint 2009; Version 1.0; ; TGA, MVI, JWI

21 A better BPA Methodology How to use the Oracle BPA Suite in this context? EA as EA development tool ( Business ) Business Process Management as business design tool ( Technical ) Business Process Management as IT specification tool Information Technology (Development and Infrastructure) as supporting tool during IT development OPITZ CONSULTING GmbH 2010 Page 21 OPITZ CONSULTING Vorlage Powerpoint 2009; Version 1.0; ; TGA, MVI, JWI

22 EA, BPM and SOA Artifacts How to arrange the required artifacts? Data Architecture Business Objects derived IT Objects Payload for SOA Services Service Architecture Business Services Technical Services Service Operations Service Capabilities Process Architecture Process Domains / Service Domains Process Landscapes detailed Business Proceses automated / executed Processes Application Architecture Applications Application Modules (sub components) Application GUIs Application Interfaces (excl. GUIs) Organization Architecture Organizational Structure (-Hierarchies) Positions (Persons) Roles Geographical Information Infrastructure Architecture Hardware Infrastructure Software (Database, OS ) Network Structures (Router, FW ) OPITZ CONSULTING GmbH 2010 Page 22 OPITZ CONSULTING Vorlage Powerpoint 2009; Version 1.0; ; TGA, MVI, JWI

23 EA, BPM and SOA Artifacts How to arrange the required artifacts? Data Architecture Business Objects derived IT Objects Payload for SOA Services Service Architecture Business Services Technical Services Service Operations Service Capabilities Process Architecture Process Domains / Service Domains Process Landscapes detailed Business Proceses automated / executed Processes Application Architecture Applications Application Modules (sub components) Application GUIs Application Interfaces (excl. GUIs) Organization Architecture Organizational Structure (-Hierarchies) Positions (Persons) Roles Geographical Information Infrastructure Architecture Hardware Infrastructure Software (Database, OS ) Network Structures (Router, FW ) OPITZ CONSULTING GmbH 2010 Page 23 OPITZ CONSULTING Vorlage Powerpoint 2009; Version 1.0; ; TGA, MVI, JWI

24 OPITZ CONSULTING GmbH 2010 The basic integrated Meta-Model Data Architecture Business Objects derived IT Objects Payload for SOA Services Service Architecture Business Services Technical Services Service Operations Service Capabilities Process Architecture Process Domains / Service Domains Process Landscapes detailed Business Proceses automated / executed Processes Application Architecture Applications Application Modules (sub components) Application GUIs Application Interfaces (excl. GUIs) Organization Architecture Organizational Structure (-Hierarchies) Positions (Persons) Roles Geographical Information Infrastructure Architecture Hardware Infrastructure Software (Database, OS ) Network Structures (Router, FW )

25 Unified Oracle EA, BPM and SOA Methodology OPITZ CONSULTING GmbH a Strategic Business Modeling & Business Process Modeling (business view) Part I 1c Loosely coupled BPMN 2.0, (Business) Services and Business Objects 2b Loosely coupled BPMN 2.0 2a 2c 1c Web based customization Business Process Modeling (business view) Part II Process Composer 1b IT Landscaping and IT Planning Real time Application and Infrastructure Information Technical Process Information visualized and mapped with high level business processes at run-time (basis for business analysis) 2c 2c 2d Enterprise Manager 1d Business Process Modeling (technical view) 1e Loosely coupled BPMN 2.0 BPM Studio (Business & IT views) Governance and Service Life Cycle Management Pluggable repository via FoundaEon Services, either ARIS based, or if ARIS is not used, based on MDS 2e 2c Technical Process Information execution ready BPEL Process Core BPMN Human Workflow (+AMX, AG, Orgn) Unified Runtime Oracle Service Bus Business Rules Common JCA-based connectivity infrastructure Methodological Integration Technical Integration Mediator Policy Manager

26 Dirk Stähler cell phone