Geschäftsprozessmanagement: Die Brücke zwischen Business und IT. - Der Prozess - Die Software - Die Zukunft des Geschäftsprozessmanagements

Transcription

1 Geschäftsprozessmanagement: Die Brücke zwischen Business und IT - Der Prozess - Die Software - Die Zukunft des Geschäftsprozessmanagements

2 Managing Operative Business Processes Economic goals Quality goals Sales processing Purchasing processing Human Resources processing Finance processing Innovation goals Legal requirements

3 Process of Process Management Process of process management (Meta process) Process strategy Process design Process implementation Process controlling Operative business processes Sales processing Purchasing processing Human Resources processing Finance processing

4 BPM: What is needed? Who? Organisational Model What about? Process Model BPM How? ARIS Framework Whereby? Technology Why? Clear Objectives/Targets

5 Positioning: Business BPM vs. technical BPM Business BPM BP Strategy BP Design BP Implementation BP Controlling Define Create Execute Monitor Technical BPM.

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7 Business Process Excellence - Lifecycle

8 ARIS Platform - Traditionally Innovative ARIS Process Performance Manager ARIS Audit Manager ARIS BSC Solution ARIS Business Optimizer ARIS Business Simulator ARIS for SAP NetWeaver ARIS SOA Designer ARIS Business Rules Designer ARIS UML Designer ARIS Business Architect ARIS Business Designer ARIS Business Publisher ARIS IT Architect ARIS Enterprise Architecture Solution

9 ARIS Platform One Look & Feel >> Usability is the Key << ARIS Business Designer ARIS Audit Manager ARIS Platform 4 Platforms 30+ Products/Components 20+ ARIS Languages Business Architect 5+ Databases ARIS 5+ Operating Systems PPM 2+ Application Server International usability test with impressive results 95% very and highly satisfied ARIS endusers Very Highly

10 Software Architectures Are Changing ERP Data integration Best of Breed Application integration Enterprise Services Process flexibility Portal Procurement Finance Portal Process Engine Sales... CRM SRM SCM... E-Service E-Service E-Service E-Service Repository (Business Data) EAI Repository (Business Data)

11 Three Layers Business Model Supplier Partner Enterprise Customer Business Processes Material Re quirem e nts Planning Engineering Production Procurement Sales & Distribution M a na ge me nt Inventory Management Financial Management Business Applications CRM ERP SCM

12 Three Layers Business Model Changes New Products New Services New Sales Channels Acquisition New Partners New Markets... Strategy Business Processes Changes New Processes New Process Flows New Departments New Business Functions New KPI s New Responsibilities BPM Business Applications Changes New Information Access Modifications Extensions Integration Composition... SOA

13 Granularity of Business Services Customer Order Processing Quotation Processing Pricing Determine customer creditworthiness => Basic Business Service? Read customer number => Basic Business Service? Read customer address

14 SOA-Objectives Objectives 1 More cost and time effectiveness in standardised access, modification, extension, composition and integration of IT-Systems 2 Higher flexibility, agility, visibility, consistency and productivity of Business Processes 3 Closer alignment between Business and IT Higher growth in revenue and profit

15 Multivendor Platform Strategy for ARIS Business View ARIS Platform Strategy Design Implementation Controlling Enterprise Services Repository SAP NetWeaver (BPP) Oracle Fusion Middleware Web- Sphere Biztalk server Web Logic Technical View Interstage

16 SAP Enterprise-SOA Content in Integrated ARIS

17 Mapping Customer Models with SAP E-SOA E Content Process Landscape Process Architecture Process Model SAP BPP Models Customer Models Management Processes Customer Processes Supplier Processes Customer Relationship Management Supply Chain Control Customer Quote Processing Order Processing CRM... Sales Order Processing Customer Quote Processing Customer Quote Order Create Order Ordering in Quotation Processing Quotation Confirmed Allocate Order Create Sales Order Approve Order Purchase Order Processing at Customer Change Order Maintain Order Order Employee Sales Employee Sales Team Manager Cancel Order Business Components Process Components Business Objects / Enterprise Services

18 The current Architecture of ERP Systems Company Organisation Software architecture Company functional SAP R/3 functional Finance Sales Procurement Logistic FI/CO SD MM PP

19 In the Future: Two Worlds? Company Organisation functional Company Finance Sales Procurement Logistic?

20 SYS SYS SYS «businessclass» «businessclass» Theater MovieTheater 1 1..* number: Integer name: String seatcount: Integer shows(in movie: Movie): Show[*] {query} shows(in movie: Movie): Show[*] {query} shows(in movie: Movie, in beginning: Date): Show {query} * 1 «businessclass» Movie title: String duration: Integer * «businessclass» Ticket 1 * * 1 * «businessclass» Show beginning: Date = null numberofsoldtickets: Integer schedule(in beginning: Date) cancel() movie(): Movie {query} beginning(): Date {query} availabletickets(): Integer {query} createreservation(in requestedtickets: Integer): Reservation cancelreservations() addreservation(in reservation: Reservation) «businessclass» Reservation numberofreservedtickets: Integer reservationcode: Integer «create» create(in show: Show, in numberoftickets: Integer): Reservation 1 * Architecture ARIS - Oracle Fusion Integration Service oriented IT landscape ERP WSDL Service oriented Business Process Modelling Service-oriented business processes SCM CRM Real-life data Simulation BPEL Processes UML Diagrams WSDL Binding Web Service JMS JCA BPEL Process Manager Built-in Integration Services XQuery XSLT User Tasks... Eclipse, JDeveloper BPEL Designer BPEL UML Core BPEL Engine J2EE Application Server (Oracle Application Server, Weblogic, JBoss, WebSphere) Oracle Fusion Runtime Oracle Design Time

21 Graphical Process Model from Runtime Data ARIS PPM Create quotation Accept order Create shipping list Write invoice Check payment Sales staff Customer management Clerk Group leader Clerk Flow of documents /events Process sequence Inquiry Quotation Order Shipping list Invoice Payment received Time Adapter Adapter Adapter CRM ERP FI/CO

22 Finish Process at Volkswagen

23 Cycle time: VW TOUAREG

24 Topics are Merging Today Future Business Process Analysis (BPA) Enterprise Architecture (pure play) Business Process Management BPA Business Processes SOA Enterprise Architecture (EA) Service Oriented Architecture (SOA) (pure play) BPM