Hortonworks Apache Hadoop subscriptions ( Subsciptions ) can be purchased directly through HP and together with HP Big Data software products.

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1 HP and Hortonworks Data Platform Hortonworks Apache Hadoop subscriptions ( Subsciptions ) can be purchased directly through HP and together with HP Big Data software products. Hortonworks is a major contributor to Apache Hadoop and is focused on further accelerating the development and adoption of Apache Hadoop by making the software more robust and easier to consume for enterprises and more open and extensible for solution providers. The Hortonworks Data Platform (HDP), is a massively scalable and 100% open source platform for storing, processing and analyzing large volumes of data. It is designed to deal with data from many sources and formats in a very quick, easy and cost-effective manner. With HP and Hortonworks Data Platform you can: Have the backing of both Hortonworks and HP s established support organization. Establish enterprise ready solutions combining HP Big Data software with Hortonworks Data Platform. Use HP as the single support contact for HP Software and integrated Hortonworks Hadoop components. What's New HP is now reselling 24x7 Hortonworks Data Platform Enterprise Electronic license 1 year subscription and 24x7 Hortonworks Data Platform Enterprise Plus electronic and physical licenses 1 year subscription At A Glance Hortonworks Support Hadoop support from the source: Hortonworks support is backed by the leading contributors to Apache Hadoop open source projects. Hortonworks engineers have contributed more than half of all code to core Apache Hadoop and are uniquely qualified to address technical issues. Full life-cycle support available: Hortonworks support is not limited to production support only. Packages enable customer success at every step in the lifecycle including development and proof-of-concept stages as well. Forward-compatibility: As the leading contributor to Apache Hadoop, Hortonworks is uniquely capable of ensuring patches and bug fixes are contributed back to the open source Apache Hadoop projects and included in future editions of the Hortonworks Data Platform. Hortonworks Data Platform support subscriptions are available in two editions designed to provide a range of support services and product components to meet your needs. Enterprise Plus Enterprise Term 1 Year 1 Year Named Support Contacts Ranges depending on size of cluster Support Incidents Unlimited operational support incidents through development, pilot, staging and deployment Availability & Response Times Access Phone & Web Phone & Web c DA Worldwide Version 2 January 23, 2015 Page 1

2 Hours of Direct Support 24 x 7 24 x 7 Severity 1 Response 2 1 Hour 1 Hour Severity 2 Response 2 4 Hours 4 Hours Severity 3 Response 2 1 Business Day 1 Business Day Severity 4 Response 2 1 Business Day 1 Business Day Support Services Provided Remote Troubleshooting Webex, SSH Webex, SSH Advanced Knowledgebase Customer Support Portal Access to Upgrades, Updates and Patches Diagnosis of Installation & Configuration Issues Diagnosis of Cluster Management Issues Diagnosis of Performance Issues Diagnosis of Data Loading, Processing, and Query Issues Application Development Advice *1 Excludes Hortonworks holidays *2 Initial response time SLA Definitions of Severity Severity 1, Critical: Production system is down or severely impacted such that routine operation is impossible Severity 2, High: Production issue where the system is functioning but in degraded or restricted capacity Severity 3, Medium: Production issue where minor functionality is impacted or a development issue Severity 4, Low: Request for information with no impact to business operations For a comparison of the HDP Platform components supported by Enterprise or Enterprise Plus, please visit: Models Licensing and Media Options Definitions and support licensing model Hortonworks Support is sold as a yearly subscription for 4 Nodes or 50 TB Node means, a server or virtual machine running the software A server is a single piece of hardware that runs the software. A hardware partition or blade is considered a separate hardware system. A virtual machine is a software container that can run its own operating system and execute applications like a single physical machine TB, means the total aggregate storage space, also known as raw capacity across all nodes in the cluster; disk or flash storage Support Contact, A designated person within the customer who will interact with Hortonworks to submitted support cases. The number of Support Contacts allowed is determined based on the number of support subscriptions purchased: c DA Worldwide Version 2 January 23, 2015 Page 2

3 # of HDP Support Subscriptions Enterprise Plus Named Contacts Enterprise Named Contacts and over Additional Support Contacts can be purchased individually (see products below) Hortonworks Support Products for Term Based Orders HDP Enterprise Subscription 4 Nodes or 50TB Raw Storage 1 year 24x7 Support E-LTU F5Z52AAE HDP Enterprise Plus Subscription 4 Nodes or 50TB Raw Storage 1 year 24x7 Support JP408AAE E-LTU (Skus must be entered in the order listed) NOTE: HP offers and paper fulfillment. The part numbers are listed. The paper part numbers are the same but end with A instead of an AAE. fulfillment ships in days while paper fulfillment ships in weeks. NOTE: These part numbers can be used to purchase multiple licenses with a single activation key. Customer will receive an ed entitlement certificate. The license entitlement certificate must be redeemed online in order to obtain a license key. NOTE: Only one certificate is shipped for multiple-quantities of the same license on a single order. c DA Worldwide Version 2 January 23, 2015 Page 3

4 Standard Features Terms and Conditions Other product information This Quick Specs is governed by the Hortonworks term and conditions applicable for such Subscriptions. Additional product materials are available from the HP Solutions for Apache Hadoop at: c DA Worldwide Version 2 January 23, 2015 Page 4

5 Summary of Changes Date Version History Action Description of Change: 23-Jan-2015 From Version 1 to 2 Changed and Standard Features sections were updated Removed Deleted skus: JP408A F5Z52A Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. c DA Worldwide Version 2 January 23, 2015 Page 5