City of Port Adelaide Enfield, South Australia

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1 CUSTOMER INNOVATION STUDY City of Port Adelaide Enfield, South Australia balances capital spending, operating costs, and asset management Infor Public Sector provides us with an easy-to-use platform to improve asset efficiency, conduct planned and unplanned maintenance, manage work costs, and optimise the lifecycle of our assets. In turn, this allows us to make decisions with confidence regarding the operation and management of our assets. Simon Davis Team Leader Asset Planning City of Port Adelaide Enfield + infor.com/customers

2 Table of Contents 3 Facts at a glance 4 Executive overview 5 Situation analysis Creating a single version of asset truth 6 Innovation strategy Detailed asset analysis delivers actionable insights 8 Results Achieving intelligent asset management 9 Looking ahead Meeting future challenges 10 Learn more

3 Facts at a glance COUNCIL City of Port Adelaide Enfield South Australia ASSETS AU $1.6B EMPLOYEES 480+ INDUSTRY Local Government WEB SITE portenf.sa.gov.au INFOR PRODUCTS Infor Public Sector Infor Public Sector Analysis Customer Innovation Study: City of Port Adelaide Enfield 3

4 Executive overview Situation analysis Challenged with disparate asset data sets and information silos. Achieve a single version of asset truth and new levels of operational efficiency. Create an accurate listing of all assets and link information to business processes. Make more informed decisions about which assets to maintain, upgrade, or replace. Innovation strategy Implement Infor Public Sector to provide a single system for managing assets roads, footpaths, public open spaces, fleet vehicles, golf courses, buildings, libraries, storm water, and pump stations. Use Infor Public Sector Asset Analysis Tools to create an innovative 20-year pavement model to justify decisions as to why roads should be upgraded or not upgraded. Develop asset inspections based on IPS web services to undertake inspections in the field using ArcFGIS Collector Evaluate Infor Field Inspector to provide mobile inspection functionality and capture asset information in the field with greater accuracy and timeliness. Create an automated, repeatable, and accurate method to capture the condition of its roads, which has enabled the development of decision models for pavement rehabilitation and maintenance. High level impact 100,000+ assets tracked, inspected, and managed with Infor Public Sector AUD $1.6B worth of assets maintained effectively, proactively, and reliably 11 years realising value from Infor Public Sector solutions Results Achieved repeatable processes, single source of asset truth, integration with other systems, increased efficiency, and costs savings. Aligned council budgets with asset costs to become highly efficient as a government organisation and boost resident satisfaction in its services. Created an integrated IT and data environment to support asset management operations including mobility to prioritise funding and operational decisions. Achieved full traceability of its assets across the various stages of an asset s life. Maximised asset value by ensuring asset reliability, availability, and increased visibility. Balanced capital spending, operating costs, and asset management to protect residents against the risks involved in interacting with assets safely, quickly, and responsibly. Customer Innovation Study: City of Port Adelaide Enfield 4

5 SITUATION ANALYSIS Creating a single version of asset truth The City of Adelaide Enfield is one of the largest councils in metropolitan Adelaide, covering an area of about 97 m 2 with a population of more than 123,000 people. In the past decade, the city s population has increased by 19% and is set to grow another 5.1% by With responsibility for 100,000+ assets valued at AU $1.6B, the city wanted to gain better asset visibility to optimise maintenance, reduce operating costs, and balance capital spending. The city s varied assets include: km of roads, 1,218 km of footpaths, 700 hectares of public open spaces, 255 fleet vehicles, 3 golf courses, 300 buildings, 5 libraries, 440 km of storm water, and 10 pump stations. Simon Davis, Team Leader Asset Management for the City of Port Adelaide Enfield explains, In the early 2000s, we were dealing with disparate asset data sets and silos of information. We had spreadsheets for buildings, GIS data for storm water, manual plans for parks and gardens, and our roads assets were tracked in a legacy fixed asset management solution that we had outgrown. We didn t have a common system to store our asset data and link all our business processes. It was difficult for us to make informed decisions about which assets to maintain, upgrade, or replace. As a result, the city implemented Infor Public Sector Asset Management Tools in Infor Public Sector has enabled us to transform our operations and provide better service to our residents. Simon Davis Team Leader Asset Planning City of Port Adelaide Enfield Customer Innovation Study: City of Port Adelaide Enfield 5

6 INNOVATION STRATEGY Detailed asset analysis delivers actionable insights After deploying Infor Public Sector in 2005, the city s focus in the first year was to create an asset register for its roads, pavements, buildings, and fleet vehicles. Storm water facilities, parks, and gardens were added the next year. Today, the city can: Store asset info in one central data repository. Track and report costs accurately against assets and activities. Plan, schedule, and execute effective maintenance programs. Create detailed asset inventories and specific asset inspections. Record and track requests for service. Capture asset information in the field. On day one of going live with Infor Public Sector, we issued all our work orders through the system, explains Simon. We discovered very quickly that not all of our assets were captured. For example, we had migrated our parks and gardens asset data from the GIS system and when our employees went to the physical location they found that the assets were not listed in the system. This was a good way to identify assets we didn t know we had. In 2011, the city created an innovative 20-year pavement model in Infor Public Sector Asset Analysis Tools to develop a methodology for justifying decisions about upgrading or not upgrading roads. Thanks to Infor Public Sector, we now have an automated, repeatable, and accurate method to capture the condition of our roads, which has enabled us to build decision models for pavement rehabilitation and maintenance, says Simon. Customer Innovation Study: City of Port Adelaide Enfield 6

7 Value realised Repeatable processes, single source of asset truth, integration with other systems, increased efficiency, and costs savings are amongst the benefits the city has realised with Infor Public Sector. Our employees no longer have to go out in the field to inspect assets, says Simon. We know the exact location and condition of any of our road and footpath assets from our desktops. Having that level of transparency is extremely beneficial to the productivity of council resources. It demonstrates that we are managing the public purse with precision and efficiency. Customer Innovation Study: City of Port Adelaide Enfield 7

8 RESULTS Achieving intelligent asset management Detailed impact Seamless integration With Infor Public Sector, the city s pavement modelling is fully integrated with its customer service request system, so reported defects can be addressed accordingly. Pavement images are easily shared between the GIS system and Infor Public Sector, which allows users to view and print out maps showing the results of the model. Infor Public Sector is not like an aircraft s black box. You can see every step that an asset is going through, says Simon. We have full traceability of the various stages of an asset s life. It s a great tool because we can map our assets against council objectives, not just today, but in the future up to 70 years from now. Balancing capital and risks Today, the city is balancing capital spending, operating costs, and asset management to protect its 23,000+ residents against the risks involved in interacting with assets safely, quickly, and responsibly. Infor Public Sector provides the visibility we need to maintain asset condition in compliance with regulations, says Simon. On the whole, we are achieving more bang for our operational buck, which is greatly improving the residents experience. $26,000 saved per annum in resources to inspect road assets 50 % reduction in time taken to carry out condition assessment of road assets 100,000 raw defects identified across 30 defect types and prioritised for action 100+ ipads rolled out in the field in August 2017 to automate data capture, improve staff productivity, and boost data integrity Customer Innovation Study: City of Port Adelaide Enfield 8

9 LOOKING AHEAD Meeting future challenges Since standardising its asset management approach on Infor Public Sector, the city has continued to refine usage to ensure its broad range of assets are available, safe, reliable, and performing to standards. We have a fleet of 110 ipads that are used in the field to automate data capture and boost data integrity, says Simon. In its third year of use, the staff have become productive and are engaged with suggested improvements and functionality Next up, the city will implement advanced asset valuations with Infor Public Sector, so it can automate the valuation process, which is currently undertaken using spreadsheets that are prone to errors and version control issues. This process currently takes three people to complete over a period of two to three months. Once we ve got this in place, we should be able to reduce the process to a matter of days, not months, says Simon. Infor Public Sector will continue to play an integral role in the operation of the City of Port Adelaide Enfield. We are committed to leveraging the solution to further optimise the way we manage our assets to deliver on our vision of placemaking, says Simon. Infor Public Sector has enabled us to transform our operations and provide better service to our residents. We are achieving more bang for our operational buck, which is greatly improving the residents experience. Simon Davis Team Leader Asset Planning City of Port Adelaide Enfield Customer Innovation Study: City of Port Adelaide Enfield 9

10 Learn more Infor Public Sector can help you simplify the overall business of managing government. Infor Public Sector Infor Public Sector The continuing momentum of technology is influencing customer and community interactions and their expectations, driving significant changes in the way local government needs to operate and deliver services. Your community demands round-the clock access to more government services than ever before. We understand the differences between public sector and private sector customer service demands. Our extensive knowledge of government and utility operations has been built directly into the Infor CloudSuite Local Government solutions, bringing you tools expressly designed to serve your communities, customers, and citizens better in real time, thereby eliminating the need for paper-based forms and documents. Purpose-built solutions Infor has the answers for councils. We can help you harness innovation and a strong digital transformation strategy. Infor CloudSuite Local Government solutions interoperate with your core government, third party, and other contractor systems to improve efficiency, eliminate information silos, and improve coordination. Our solutions are built from the ground up to help you simplify the business of managing government, addressing citizen concerns, improving planning and reporting, and maximising revenue and capital investments. Today, more than 4,100 global Public Sector customers in 120 countries and 130+ ANZ local government customers rely on Infor to meet the specific requirements of the public sector. Contact us today to take the first step towards digitisation: Infor OS A next generation technology platform. Infor Pathway A modern, web-enabled solution that has met the requirements of local authorities in Australia and New Zealand for over 20 years. Infor Asset Management Trusted by more than 250 government agencies worldwide to optimise asset efficiency. Infor Birst Birst s Networked Analytics and BI platform is a new and disruptive approach to cloud analytics. Infor Rhythm for Civics Enables governments to deliver a constituentcentric experience. Infor Intelligent Open Network (ION ) Make your systems work together. Infor Dynamic Enterprise Performance Management Intelligent business and financial performance management capabilities drive overall business performance more effectively. Customer Innovation Study: City of Port Adelaide Enfield 10

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