Robotized business services - Robotic Process Automation. Jan Hejtmanek Ivo Gavenda

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1 Robotized business services - Robotic Process Automation Jan Hejtmanek Ivo Gavenda

2 Accenture is globally recognized for Business Process Outsourcing (BPO) / Operations services Accenture is the BPO pioneer with more than 23 years experience, we know what makes BPO relationships work. We are the acknowledged market leader, honored by organizations like IAOP who has named us a top Operations services provider for ten years running. 23 Years experience in BPO / Operations 560+ clients 60+ Delivery locations 150+ Countries where we support client operations 45+ Languages supported 71,000+ Operations professionals Copyright 2015 Accenture. All rights reserved. 2

3 What differentiates Accenture? The world s leading organizations trust us to dramatically improve their business performance and shareholder value. Business Outcomes Focused End-to-end Operations service support Deep Industry Expertise Innovations Operational Excellence leader Global Reach and Scale Copyright 2015 Accenture. All rights reserved. 3

4 Accenture Global Operations Delivery Network Copyright 2015 Accenture. All rights reserved. 4

5 Prague Accenture Operations Delivery Center Fact sheet 870 BPO Professionals 59 Nationalities 28 Languages 14 Years Experience Centre of Excellence HR BPO Finance & Accounting BPO Procurement BPO Industry Specific BPO Analytics 2 facilities in Prague 204 Clients 22% Capacity Solutions Growth in FY15 GEN 4 Certified Operations Consulting Professionals 3000 Improvement Ideas Annually 50 Operational Excellence Advisors 80 Copyright 2015 Accenture. All rights reserved. 5

6 From operational issues to comprehensive solutions Issues Approach Accenture offerings Lack of resources Source Capacity Solutions Pressure on Costs reduction Optimize Offshore Operational Excellence / RPA Transition / Mobilization Outsource BPO Copyright 2015 Accenture All rights reserved. 6

7 Widget vs. Automation MiniBot / widget Single-purpose SW Attended Fast to build Easy to use Automation Generic SW Attended/Unattended End-to-End process automation GEN3 MiniBot OCR MiniBot Auto transfer MiniBot Auto posting Invoice received Scaning Sorting Indexing ERP data entry ERP Workflow SAP post End-to-End Automation Copyright 2015 Accenture. All rights reserved. 7

8 Integration vs. Automation Application Integration Application Automation Application 1 Human User Interface Application infrastructure IT Security Network Layer User Application 2 Human User Interface Domain System User-Roles identification Copyright 2015 Accenture. All rights reserved.

9 Where can we apply RPA? Areas/type of work F&A Procure ment HR Supply Chain Business support Legal IT... Data extraction Data input Application integration Reporting Categorization Workflow management Copyright 2015 Accenture All rights reserved. 9

10 Where can we apply RPA? Structured digital input Repetitive process Low exceptions Copyright 2015 Accenture All rights reserved. 10

11 Automation criteria and project eligibility 6 Stable process 5 Significant volume 1 Predefined decision tree Automation Criteria for Manual Processes 4 No cognitive decisions 2 No human (voice) interaction 3 Fixed inand outputs The process needs to be fixed, i.e. the process is repetitive and follows a set of pre-defined process steps (exceptions possible as long as they are predefined). There is no human (voice) interaction in the process (either internally or externally). However, the automation is able to send standardized s as output. The triggers and inputs to initiate the automation are come in a standard, pre-defined format (e.g. a task in Mosaic, an order in Cordys). Same applies for process outputs. There is no cognitive, human decision required in the process (decisions based on reason, merit). For example, whether or not to impose a fine, terminate the connection. The process is large enough to warrant the investment. Processes with very limited volumes or handling time are to be processed manually (breakeven point is around 0.3 FTE). 6 The process is stable; meaning that the process is not overhauled, adjusted frequently(to avoid constant maintenance to the automation) Copyright 2015 Accenture All rights reserved. 11

12 RPA Project Benefits Work done Consistent quality Improved speed Lowered costs Scalability (as a Service) Knowledge kept Copyright 2015 Accenture All rights reserved. 12

13 Accenture Robotics Process Automation all in one RPA Assessment Accenture conducts an Opportunity Assessment and makes a recommendation on an appropriate scope for an RPA implementation. Vendor Recommendation Accenture uses information gleaned in the assessment to recommend the best automation technology and vendor for RPA implementation. Set up self sufficient RPA Centre of Excellence Capability Define roles, processes, tools & governance for client-run RPA Skilled Delivery Resources Accenture provides its project management expertise and trained developers to deliver the deign, build & test of automated processes. RPA Assessment Copyright 2015 Accenture. All rights reserved. RPA Setup and Delivery Server based/cloud-based RPA Technology Controller Monitor and schedule the running of Automated Processes Support the execution of processes (outsourcing of exceptions, problem management, etc.) 13

14 Thank You! Contact: Ivo Gavenda Accenture Central Europe V Parku 2316/12, Prague 4 Czech Republic Mobile: ivo.gavenda@accenture.com