BearingPoint Process Advisory

Transcription

1 BearingPoint Process Advisory Service Overview BearingPoint Process Advisory The BearingPoint Process Advisory combines business process management, industry expertise and innovative technology to achieve full business IT alignment.

2 We digitize your processes! The BearingPoint Process Advisory offers a processoriented approach with innovative technologies such as SAP S/4HANA and Salesforce to holistically tackle today s business challenges. Trends and Challenges in the Process Industry Optimizing and harmonizing business data, increasing customer satisfaction and making use of digital opportunities are some of the trends and challenges facing the process industry. Companies that do not react in time to increasing customer requirements and demands, or try to manage growing amounts of data with isolated IT solutions, will lose their competitiveness in the market. The BearingPoint Process Advisory is a new approach that combines business process management with innovative IT solutions. The approach improves customer focus and reduces the complexity of process and IT landscapes with new technologies along a digital transformation roadmap. Business IT Alignment in the Digital Era Digitalization opens up the opportunity to optimize and harmonize business processes quicker than ever before. However, a high degree of complexity in process and IT landscapes remain a challenge for many companies. Managing and operating agile processes professionally and mapping them with corresponding software solutions, especially for the batch-run industry, are further challenges. A process-driven, holistic view of the entire enterprise management is not only necessary as a reaction to increasing market competition, but it also reveals optimization potentials that are not directly visible or apparent. Projects in the process industry often have the aim of increasing efficiency and flexibility of processes and leveraging business benefits. BearingPoint bundles industry expertise into the Process Advisory as a toolkit, allowing our customers to select tailored packages. The combination of business process management and technology provides process and business transformation that unfolds optimization potential and leverages new technologies. Possible project goals: Optimization and harmonization of business processes across business units and departments Increase client satisfaction and use digital capabilities, leveraging business benefit potentials Reduce complexity and increase transparency, traceability and agility in application and IT landscape processes Implementation of innovative technologies such as SAP S/4 HANA or Salesforce with full business IT alignment The BearingPoint Process Advisory The BearingPoint Process Advisory consists of a team of process and IT experts with profound industry experience. This also includes in-depth knowledge of regulatory requirements and validation in the process industry. Our specialists ensure the success of projects by cooperating closely with the client along a clearly defined roadmap. 2 Service Overview BearingPoint Process Advisory

3 The core areas are process optimization and the consolidation of business process management and IT. A fundamental element for the transformation includes proven methods in business process management as well as project and change management. In addition, innovative technologies are considered and integrated via a process-oriented approach to ensure precise implementation of business processes. The BearingPoint Process Advisory is made up of the following areas: business process management, business transformation and process-driven projects & implementations. Optimization potentials are identified, and together with the client, target processes are defined as part of business process management. All relevant processes are defined, structured and prioritized in a Business Process Master List. The RACI method (RACI = Responsible, Accountable, Consulted, Informed) is used to identify and allocate responsibilities to ensure both a clear definition as well as a precise distinction between different roles and responsibilities. In order to ensure an efficient process design and industry benchmarking, a database with reference processes for the industry is provided. Processes can be specifically measured and improved by means of a KPI system. Change management plays an important role in business transformation, as employees need to be involved as early as possible, as well as prepared and trained during the project. Process-driven projects & the implementation of new solutions can be applied to all business areas and include the integration of ERP (including MES & LIMS), CRM and SCM systems as well as topics in master data and integrated planning. Life Sciences & Chemicals Accelerator Our Proven Project Methodology The BearingPoint Life Sciences Accelerator and the Chemicals Accelerator are holistic, process-oriented approaches that can support your organization in process design and implementation through clearly defined steps. This can be divided into three phases, which can also be carried out as independent projects. THE BEARINGPOINT PROCESS ADVISORY Business Transformation Change BearingPoint Process Advisory for the process industry Business Process Process-driven Projects and Implementations IT & Technology SAP S/4HANA, Salesforce, Microsoft Industry Expertise Regulatory, Compliance, REACH, Validation, EFPIA Full business IT alignment as one of the main goals for success The first step involves a potential analysis, showing potential process optimization areas. This is accomplished by listing improvement potentials and business benefits. These potentials are evaluated by a SWOT analysis as the basis for an estimate of costs and benefits. Potential analysis results: List of business benefits List of process optimizations Evaluation of business benefits SWOT analysis for changes The process design and optimization will take place in the second phase. The aim could be process standardization or harmonization to prepare the Business Process Master List, to define to-be processes and change and training roadmaps. Process design results: Define process scope Set up project plan Allocation of subject matter experts Revision of available process information List of user requirements (URS) Defining Business Process Master List and governance To-be process documentation and process profiles Identification of necessary change management measures Transformation roadmap and training Service Overview BearingPoint Process Advisory 3

4 In the last step, a project plan and business case for management decisions will be provided. At this point, IT Architecture & Master Data will ensure a holistic approach for a possible implementation project. The results show a transformation roadmap for true business IT alignment. The roadmap defines the final process and IT landscape and matches it with the relevant Master Data objects through Master Data processes and governance. IT Architecture & Master Data results: Analysis of as-is IT application landscape and analysis of the integration scope Define IT strategy and architecture based on the processes and requirements, including IT application landscape for best business IT alignment Master data: Concept for Master Data Master Data Processes and Governance Business benefits: Project plan including work packages for leveraging identified potentials Strategy execution for quick wins and full benefit implementation Cost and benefit overview for management decision with business case Budget estimations efforts Core elements of the BearingPoint accelerators for the life sciences and chemical industry are the holistic process models LS Pro and CHEM Pro. LS PRO & CHEM PRO BearingPoint's Process Models for the Process Industry BearingPoint has acquired deep industry expertise through numerous projects in the market. With this experience a full process model for the life sciences and chemical industry has been developed. These process models give an overview of all business processes categorized into management, core and support processes. LS PRO HOLISTIC LIFE SCIENCES PROCESS MODEL DEVELOPED BY BEARINGPOINT Processes Strategic & Compliance Marketing Budgeting, Controlling & Reporting Product & Portfolio Human Capital Core Processes Time to Registration Forecast to Plan Purchase to Produce Order to Cash Support Processes Financial Acc., Legal & Controlling Human Resources Relationship Maintenance & Facility Risk & Quality Inventory Information Technology & Master Data In total the LS Pro consists of over 200 processes on three levels. Furthermore, detailed process profiles with full activity descriptions added by end-to-end scenarios are provided, starting from sales and customer order processing. The LS Pro or CHEM Pro can also be adapted to specific needs of clients. Hence, these models accelerate projects along a process-driven approach. 4 Service Overview BearingPoint Process Advisory

5 EXAMPLE OF MODELED PROCESS WITH PROCESS PROFILE: DEBIT MEMO PROCESS (EXTRACT) Debit memo request (customer) is available Debit memo request (S&D) is available V THE LS PRO & CHEM PRO CONSIST OF MODELED PROCESSES ON 3 LEVELS. EXAMPLE OF THE DEBIT MEMO PROCESS: Sales & Distribution Check for preceding document Preceding document is available XOR Preceding document is not available Order to Cash Sales & Distribution Sales & Distribution Enter DM-request Match/Adapt price and volume ERP ERP Sales & Distribution Record debit memo request ERP > Quotation Processing > Customer Order > Delivery & Transport Mgmt. > Billing / Invoicing > Salesforce Commission XOR > Returns > Customer Contact Processing > Consignment Processing > Sales PROCESS PROFILE FOR DEBIT MEMO PROCESS Process Definition Debit memo is a sales document in ERP used in complaint processing to request a debit memo for a customer Process Goals/Benefits Correction of bookings related to sales processes Order to Cash (1) Billing / Invoicing (2) Debit Memo Processing (3) INPUT Sales order data Invoice data Customer data update INPUT PROVIDER Customer Accounting & Controlling Sales MAIN ACTIVITIES/PROCESS STEPS Check for preceding documents Create debit memo request Set order reason Save debit memo request Release billing block Save debit memo request OUTPUT Debit memo request OUTPUT RECIPIENT Accounting & Controlling Sales KPIs Value and quantity of debit memo (per period) Reasons for debit memo RESOURCES Accounting & Controlling Sales Warehouse IT TOOLS ERP Excel Complaint MASTER DATA Customer Material Pricing conditions An important part at the beginning of any process-driven project using the Process Advisory approach is to determine the scope of all processes through a fixed process list. As a structuring element, the Business Process Master List helps to define the scope and sets a frame for all further actions in the project. Service Overview BearingPoint Process Advisory 5

6 Innovative Technologies Innovative IT-solutions such as SAP S/4HANA or Salesforce provide vast improvements in process flexibility and analyzing organizational data. The speed of data handling and process execution is accelerated due to new technologies such as in-memory-databases. SAP revolutionized the world of ERP systems by introducing the newest generation of their business suite called SAP S/4HANA Enterprise. A crucial benefit for customers is the simplification of the user interface by SAP Fiori. It possesses enhanced navigation, faster processing, simulations and even real-time analysis capabilities. There are different possibilities for implementing SAP S/4HANA either on-premise or in the cloud. SAP will extend SAP S/4HANA continuously to meet the constantly growing needs of their customers. The BearingPoint Process Advisory provides experts for a successful implementation of SAP S/4HANA and Salesforce for the process industry combined with the required industry knowledge and methodologies. Client Benefits The BearingPoint Process Advisory methodology delivers measurable results with process optimizations and increasing efficiency through proven methods and tools in the industry. Expected project results: Overall process design based on leading best-practice and industry specific processes and experience Processes with increased efficiency and transparency and possibly process harmonization Business case as basis for decision-making on process optimization including the evaluation of innovative technology for implementation Concept for effective Master Data with roles & responsibilities Development of a training approach Analysis and concept for IT architecture for full business IT alignment IT landscape for competitive processes Transformation roadmap for change BUSINESS TRANSFORMATION PLAN MAIN ACTIVITIES DESCRIPTION RESULTS Identify, align and prioritize optimization potentials Calculate benefits and effort estimation Fix timeline and define roadmap Describe specific measures for next steps towards implementation or organizational adaptions Prioritize measures according to potential benefits list Create overview of different benefits areas Estimate benefits of process improvement measures, decide on innovative technology Detailed cost overview for management decision Budget estimation for internal and external efforts Create timeline and roadmap Align measures with stakeholders and get approval Present measures to steering committee and get go for IT implementation Transparency on prioritized measures Transparency on benefits Clear timeline for next activities and next steps All optimization potentials and measures of the business transformation will be evaluated in a detailed business case. This evaluation ensures a structured project approach. 6 Service Overview BearingPoint Process Advisory

7 Proven Track Record Numerous successful realizations in various projects have shown that the combination and integration of innovative software and business process management provide a sustainable competitive advantage for companies in the process industries. The BearingPoint Life Science Accelerator was applied to manage the strategy change of process and IT re-alignment for a producer of specialty pharmaceuticals. Based on the methodology and the reference process model, the project delivery was accelerated and simplified change management practices were an integrated part of the project execution, thus making sure all employees were prepared and committed to the required changes and improvements. That is why the BearingPoint experts were consistently seen as a trusted advisor right from the beginning of the transformation with a successful go-live of newly designed processes. Selected elements of the BearingPoint Process Advisory toolkit were also used in a project for one of the leading European tea producers. During an initial project aimed at the process design of the company, high-quality results were quickly achieved. The second phase focused on process harmonization and alignment of business processes and IT. Our process industry expertise was the key success factor in this project as workshops had to specifically consider regulation and validation standards of both food and pharmaceuticals. A structured and efficient project management office and change management team also supports client projects. Why BearingPoint? BearingPoint has extensive experience in business process management as well as process-driven implementations in the process industry. We offer: Leading process industry practice and a Get It Done culture Life Sciences and chemical experience with 18 of the top 20 global leaders Alliances with leading IT solution and infrastructure suppliers Flexibility of approach to adapt to your strategic and operational requirements Enduring and trusted client relationships Innovative solutions Ability to execute business transformation and effect change in the organization of our clients Furthermore, all consultants have been trained in the BearingPoint Process Academy. This training is also available for our clients. Do not hesitate to contact us! We have the experience and capability to address strategy, people, process, technology, operations and outsourcing as your consulting partner! To get there. Together. Contact Dr. Philipp Fahr Partner philipp.fahr@bearingpoint.com 2016 BearingPoint GmbH, Frankfurt/Main. All rights reserved. Printed in the EU. The content of this document is subject to copy right ( Urheberrecht ). Changes, cuts, enlargements and amendments, any publication, translation or commercial use for the purpose of trainings by third parties requires the prior written consent of BearingPoint GmbH, Frankfurt/Main. Any copying for personal use is allowed and only under the condition that this copy right annotation ( Urheberrechtsvermerk ) will be mentioned on the copied documents as well. Photo credits: Fotolia. SO_1092_EN Service Overview BearingPoint Process Advisory 7

8 About BearingPoint BearingPoint consultants understand that the world of business changes constantly and that the resulting complexities demand intelligent and adaptive solutions. Our clients, whether in commercial or financial industries or in government, experience real results when they work with us. We combine industry, operational and technology skills with relevant proprietary and other assets in order to tailor solutions for each client s individual challenges. This adaptive approach is at the heart of our culture and has led to long-standing relationships with many of the world s leading companies and organizations. Our global consulting network of more than 10,000 people serves clients in over 75 countries and engages with them for measurable results and long-lasting success. For more information, please visit: