Safety Assurance Making Your Safety Data Work For You

Transcription

1 Safety Assurance Making Your Safety Data Work For You August 8, 2017

2 Agenda About Assurance ATL - Early Days of Documentation and Lessons Learned DSM - Database Development and Implementation AECOM Customizing an Existing System Delta - Airline and Airport Reporting

3 Speaker Introductions Heidi Benaman, FG Scott Ayers, ATL Jeremy Owings, DSM Kevin Bleach, AECOM Tara Kinnick, Delta 3

4 Safety Assurance - Documentation If SRM is the soul, Assurance is the heart Likely the least implemented by airports to date Starts with a database Utilize Excel Utilize an Access database Utilize an existing system Implement a new system

5 Safety Assurance - Documentation Storage of all SMS related information Tracks hazard reports Ties to Safety Objectives Trends Ideally includes a minimum of 3 business flows SMS Part 139 safety Self Inspections Maintenance work order Three Approaches and airline coordination

6 Assurance: Making Your Safety Data Work For You Presented By Scott Ayers ATL Safety Management Systems ACI/AAAE SMS Conference August 8-9,

7 Integrated Safety Management System (ISMS) Platform is designed to: Analyze and manage hazardous behavior and conditions Integrate existing desperate applications that contain related data Create online reports and make data and reports available through one user interface

8 Integrated Safety Management System (ISMS) A complete ISMS: Collects data from all security devices and systems Analyzes, correlates data and events to identify priorities Verifies situation information in a simple, digestible format Identifies action plans, assigns tasks, and tracks progress for resolution Tracks steps for compliance reporting, training and analysis Monitors user interaction with system, tracks manual changes to data and reporting

9 ISMS Data Collection Collect ISMS data where information is located, including: Accident/incident reports Fuel spill and HazMat reports Police reports Disable aircraft reports Ambulance reports Wildlife strikes FOD damage OSHA logs Ramp safety inspections Third-party inspections (FAA, DOT, EPA)

10 SMS Data Flow 5-step process of Safety Management System Captures data from initial report to ing litigations Captures handling process to determine if event requires risk assessment and mitigation

11 Key Performance Indicators (KPIs) Safety KPIs gather safety data and monitor safety performance. Information derived from KPIs can subsequently be communicated through SMS to specified groups. KPIs should include both routine measurement of lagging events and proactive safety measurements taken by the airport operator. 7

12 SMS Modules Hazard reporting Risk Assessment Module Customized Reporting, Operational Trend Graphs, Dashboards Data integration GIS Mapping Performance Assessment Root Cause Analysis Notice of Violation Audits and Inspections Training Records Safety Recognition/Voting Additional enhancements 7

13 Maximo Health, Safety and Environment Manager Customizable IBM solution with comprehensive capabilities to support HSE objectives across industries. Includes: Incident Management Operating Policy Benefits and Losses Risk Matrix Preparation Activities Failure Reporting Solutions Competency Management 7

14 Airport SMS Confidential Reporting Scorecard SMS Strategic Priorities: Provide a confidential hazard reporting system Data Source: Confidential Reporting System Current Period: 6/1/2017 6/30/2017 Total Confidential Reports Addressed : 1 Reporting Period 4/1/2017-4/30/2017 5/1/2017-5/31/2017 6/1/2017-6/30/2017 Total Reporting Method Online Other Phone Total Reports Operational Performance Measure: To promote a positive safety culture at Hartsfield-Jackson Atlanta International by resolving safety concerns reported through the confidential reporting system Performance Target: 100% resolution of safety concerns reported Hazards Hazardous Behavior Hazardous Condition Incident Other City Property Damage Row Labels May June May June May June May June May June Concourse A 1 1 Concourse B Concourse C Concourse D Concourse E 1 1 Concourse F Concourse T Parking Domestic/International Terminal 1 1 NLVR Ramp 1 1 Baggage Air Cargo Taxiway Roadway Other 2 2 Grand Total Grand Total Analysis Recommendations Impact Establish a baseline of safety issues reported Safety reporting volume continues to grow with safety culture awareness Establish a baseline of safety issues reported Enhance confidential reporting capabilities Work with stakeholders to initiate and implement analysis and resolution in a timely fashion. Increases data quality reported Fulfills FAR Part 139 Subpart E requirement Increases safety awareness amongst airport employees.

15 Airside Ramp Clean Sweep Scorecard SMS Strategic Priorities: Provide a Clean Sweep Statistics Operational Performance Measure: To enhance safety at Hartsfield-Jackson Atlanta International by identifying unsatisfactory conditions in the ramp areas to reduce FOD and safety concerns through preservation and sustainability of the Department of Aviation assets. Performance Target: 100% resolution of unsatisfactory items Data Source: ASOCS Current Period: 6/1/2017 6/30/2017 Total Clean Sweep Inspections Conducted: Reporting Period Inspections Satisfactory Unsatisfactory % of Compliance 4/1/2017-4/30/2017 5/1/2017-5/31/2017 6/1/2017-6/30/ % % % Total Establish a baseline of satisfactory and unsatisfactory issues reported Clean Sweep volume continues to grow as Airport expands Establish a baseline unsatisfactory conditions identified Establish a wider range of inspection criteria in the immediate future Work with tenants to correct and resolve unsatisfactory conditions Work with tenants to prevent FOD generation sources Impact Increases data quality reported Fulfills FAR Part 139 Subpart E requirement Increases safety awareness amongst airport employees. Non-Movement Area is defined in SMS Final Rule Clean Sweep Inspection program is part of the Safety Assurance component in the SMS Program

16 Airport SMS Training Pass/Fail IET System Scorecard SMS Strategic Priorities: Initiate SMS Training Curriculum to build awareness Operational Performance Measure: To promote a positive safety culture at Hartsfield-Jackson Atlanta International by building awareness through the SMS Training Course Performance Target: 100% compliance with SMS Training passing rate Data Source: SMS Training Curriculum Current Period: 6/1/2017 6/30/2017 SMS Training Passing Rate: 98% SMS Training IET Pass/Fail June 2017 Reporting Period Average Duration of Training in Minutes Pass Fail Total /1/2017-4/30/ /1/2017-5/31/ /1/2017-6/30/2017 Total Fail Pass Analysis Recommendations Impact Establish a baseline of safety training statistics Safety training volume continues to grow with safety culture awareness Establish a baseline of safety training statistics Enhance SMS Training capabilities Work with stakeholders to initiate and implement analysis to enhance safety awareness in a timely fashion. Increases data quality reported Fulfills FAR Part 139 Subpart E requirement Increases safety awareness amongst airport employees.

17 Landside Incidents Scorecard SMS Strategic Priorities: Measure and track incidents on the landside Operational Performance Measure: To promote a positive safety culture at Hartsfield-Jackson Atlanta International by resolving operational trends reported through the ASOCS Performance Target: 100% resolution of safety concerns reported Data Source: ASOCS Current Period: 6/1/2017 6/30/2017 Total Incidents Addressed : 2 Landside Incident By Type POV Accident 4/1/2017-4/30/ /1/2017-5/31/ GT City Property Damage DOA Equipment Failure Total Number of Incidents Vehicle to Vehicle Vehicle to Facility Damage to City Property Concourse Flooding Concession Facility Issue APM Outage 6/1/2017-6/30/ B Concourse Domestic Terminal E Concourse International Terminal Rental Car Center Roadways Transportation Mall Analysis Recommendations Impact Establish a baseline of operational trends with landside incidents issues reported Safety reporting volume continues to grow with safety culture awareness Establish a baseline of operational trends with landside incidents reported Enhance landside incident reporting capabilities Work with stakeholders to initiate and implement analysis and resolution in a timely fashion. Increases data quality reported Increases safety awareness amongst airport employees.

18 Airside Incidents Scorecard SMS Strategic Priorities: Measure and track incidents on the airside Operational Performance Measure: To promote a positive safety culture at Hartsfield-Jackson Atlanta International by resolving operational trends reported through the ASOCS Performance Target: 100% resolution of safety concerns reported Data Source: ASOCS Current Period: 6/1/2017 6/30/2017 Total Incidents Addressed : Vehicle Accident Causes Human Factor Disregard to Driving rules Unsafe turning Loss of control Mechanical Failure Total 4/1/2017-4/30/ /1/2017-5/31/ /1/2017-6/30/ Analysis Recommendations Impact Establish a baseline of operational trends with airside incidents issues reported Safety reporting volume continues to grow with safety culture awareness Establish a baseline of operational trends with airside incidents reported Enhance airside incident reporting capabilities Work with stakeholders to initiate and implement analysis and resolution in a timely fashion. Increases data quality reported Fulfills FAR Part 139 Subpart E requirement Increases safety awareness amongst airport employees.

19 Hazmat Spills Scorecard SMS Strategic Priorities: Measure and track hazmat spills on the airside Data Source: ASOCS Current Period: 6/1/2017 6/30/2017 Total Incidents Addressed : Operational Performance Measure: To promote a positive safety culture at Hartsfield-Jackson Atlanta International by resolving hazmat spill causes reported through the ASOCS Performance Target: 100% resolution of hazmat spill causes reported Hazardous Material Spills June 2017 Hazmat Spills in Gallons /1/2017-4/30/2017 Jet A Hydraulic Fluid Sewage Hazmat Other Total HazMat (unknown) hydraulic fluid Jet A 5/1/2017-5/31/ /1/2017-6/30/ Analysis Recommendations Impact Establish a baseline of operational trends with hazmat spills reported Safety reporting volume continues to grow with safety culture awareness Establish a baseline of operational trends with hazmat spills reported Resolve hazmat spill cause trends Work with stakeholders to initiate and implement analysis and resolution in a timely fashion. Increases data quality reported Fulfills FAR Part 139 Subpart E requirement Increases safety awareness amongst airport employees.

20 SMS Dashboard Operational Trend Analysis - Part 139 Dashboard:

21 SMS Dashboard Operational Trend Analysis - Part 139 Dashboard:

22 SMS Dashboard Operational Trend Analysis - Part 139 Dashboard:

23 SMS Data Reporting Benefits See the big picture Become knowledgeable, proactive Understand full scope of risk exposures and safety issues Challenges Funding Implementation can be slow Compatibility and connectivity Standardized/consistent language Tips Expect roadblocks during information gathering Always anticipate What if? Be patient; plan for in budget

24 Questions? Scott M. Ayers, AAE, ACE Safety Management System Manager

25 Des Moines Airport Authority SMS Database Development & Implementation Des Moines International Airport

26 Des Moines Airport Authority Introduction Des Moines International Airport Small Hub Airport in Central Iowa Des Moines Airport Authority SMS Database Development & Implementation Des Moines, IA DSM SMS Timeline Des Moines International Airport

27 Des Moines Airport Authority Pre-Database Development DSM Utilized 3 Separate Systems 1. A Custom Access Database For Part 139 And Daily Airport Operations Activity Logging 2. Access Database For Work Order Management 3. Safety Committee (Authority Employees Only) Data Tracking For Upper Management Is Accomplished Using Excel Des Moines International Airport

28 Des Moines Airport Authority SMS Development DSM SMS Database Development Goals: Track The Entire Process From Hazard Identification To Mitigation Elimination of Manual Processes SMS Manual Creation Database Development Utilizing ASOCS To Support The SMS By Tracking Part 139 Issues, Work Orders, And Other Safety Hazards Des Moines International Airport

29 Des Moines Airport Authority Advantages of Integration Simple Data Collection Ops Staff Logs Entries As Usual Information Collected Is Trackable In SMS This Process Collects More Usable Data Without Additional Workload for Staff Des Moines International Airport

30 Des Moines Airport Authority Advantages of Integration Work Order Integration Allows Tracking Of Hazard Mitigation Process Tacking Non-139 Work Orders Hazard Identification And Mitigation Is Expanded To Include Entire Airport Community Des Moines International Airport

31 Des Moines Airport Authority Database Implementation Testing Re-visit of Business Practices & Procedures On-boarding And Training Of Airport Staff Going Live Elimination Of Double Entry Logging Creation Of Work Order Module Des Moines International Airport

32 Des Moines Airport Authority Lessons Learned Accelerate Software Implementation Our SMS Processes Rely Heavily On Software / Database Integration SMS Manual Was Developed Quickly Further SMS Implementation is on Hold Des Moines International Airport

33 DCS in the Americas: The New AECOM PowerPoint Template General Mitchell International Airport- SMS Work Order System Modification December /8/2017/8/2017

34 DCS in the Americas: The New AECOM PowerPoint Template Presentation Agenda Why Stay With Existing Data Management Technology? Work Order System Modification at Milwaukee Airport (MKE) Lessons Learned

35 DCS in the Americas: The New AECOM PowerPoint Template Why Stay With Existing Data Management Technology? It Works Well Work Order System: The Heart of SRM Cost

36 DCS in the Americas: The New AECOM PowerPoint Template Cityworks Software used by over 800 Municipalities and Airports World-wide CMMS With Flexible Service Request, Work Order, Inspections templates and Workflows Tracks Labor, Material, Equipment, & Inventory Powerful Management Reporting Integrated GIS functionality Useful Mobile tools Highly Configurable to Meet Airport Needs

37 DCS in the Americas: The New AECOM PowerPoint Template AECOM Role Configuration of Cityworks o Utilized Existing MKE Virtual Environment o Close Coordination Aviation Team and Landry Consulting o Flow Charted SMS Processes o Service Requests Hazard Creation Mitigation Assessments/Audits Corrective Action Development of Organization Wide SMS

38 DCS in the Americas: The New AECOM PowerPoint Template SMS Hazards Are Automatically Generated for Certain Types of Logbook Entries Incursions Aircraft Incidents Vehicle Accidents Property Damage Injuries or Illness Hazmat Spills

39 DCS in the Americas: The New AECOM PowerPoint Template Staff Can Create an SMS Submission Using Any Logbook or Work Order Form

40 DCS in the Americas: The New AECOM PowerPoint Template Use of Pick Lists Allows Easy Categorization of Data for Trend Analysis 8/1/2017 DRAFT

41 DCS in the Americas: The New AECOM PowerPoint Template Minor Form Modifications to Meet SMS Data Needs

42 DCS in the Americas: The New AECOM PowerPoint Template SMS Manager Data Analysis

43 DCS in the Americas: The New AECOM PowerPoint Template Airport Tenants Can Make SMS Submissions Through Airport Web Page

44 DCS in the Americas: The New AECOM PowerPoint Template GIS Capability Creates a Powerful Tool

45 DCS in the Americas: The New AECOM PowerPoint Template SMS Manager Role Responsible for Overall Administration Review SMS Submissions and Determine Which Become Hazard Entries Responsible for Creation and Tracking of Mitigations, Audits and Assessments and Corrective Actions Responsible of Developing Metrics and Reporting for SMS Frequency, Variance, time to Mitigation, etc.

46 DCS in the Americas: The New AECOM PowerPoint Template Lessons learned Identify and Include SMS Manager Early in Data Management Development Process Educate SMS Manager as to Capabilities of System Work Closely with SMS Consulting Team Make sure Technical Staff is SMS Literate to Effectively Translate SMS Concepts into Software Solutions Do Not Implement Software Upgrade in a Vacuum; Work Closely with Operations and Maintenance Staff To Understand Needs Select a Software Solution that is Flexible, Allows the Customization of Input Screens and Tailor Your Solution Specifically for SMS Use Software That Has an Open Database Specification to Facilitate Reporting and Metrics

47 DCS in the Americas: The New AECOM PowerPoint Template Contacts: MKE- Tim Pearson AECOM- Kevin Carlson AECOM- Kevin Bleach December 2016

48 Safety Assurance Making Your Safety Data Work For You Airline Airport Coordination August 8, 2017

49 Agenda Systems Available Airline and Airport Reporting

50 Some Systems on the Market Abante Intelligent Solutions Inc AIRMAN AON ESolutions Argus Prism ASOCS Cartegraph CMO Compliance DRACONi Digital Eagle E-Risk ETQ FieldID GCR IndustrySafe (TRA) Intelex Maximo Omni Air Group ProDIGIQ Q5 QPulse Sextant Readings Solutions Inc. SITA SMS Pro x-spatial

51 Airline Airport Reporting Employees report through airline database Employees report through airport database Reduce redundant reporting Ensure the reporter is at the right site Allow selection of links for either airport or airline Airlines don t want their reports in the airport database Lessen the number of times an employee reports 4

52 5 What Did ATL Do?