B2B Managed Services Michael Heesen IBM Corporation

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1 B2B Managed Michael Heesen

2 Why Cloud-based B2B Integration B2B is our Business World class and proven infrastructure, support, development, processes and application, even in the largest scenarios Mitigate Risk and Ensure Success : A single point of contact for all EDI related issues including: Visibility and Event Management Service Level Reporting Leverage existing infrastructure and investment B2B collaboration becomes a predictable operational cost SOA to allow you to bring the solution in house if desired

3 Outsourcing B2B services delivers measurable benefits For every $1.00 invested in IBM Sterling B2B Integration, companies in this study, on average, realized $3.57 in reduced costs, increased productivity, and other business benefits Source: Business Value of Sterling Commerce Managed for B2B Integration for detailed explanation of the ROI model and results

4 Outsourcing B2B services delivers measurable benefits - Reduced annual total cost of ownership per partner ($) 12,000 10,000 8,000 6,000 4,000 2,000 0 Labor Infrastructure Inhouse Labor Sterling Commerce $6,372 $4,233 Labor $4,554 $1,098 Infrastructure $1,209 $165 Total cost of ownership reduced 121% Inhouse: $12,135 Sterling: $5,496 : VANs and 3 rd party support Savings: $2,139 Reduced 34% Labor: B2B and IT support staff Savings: $3,456 Reduced 76% Infrastructure: Servers, networking, space, power Savings: $1,044 Reduced 86% Source: Business Value of Sterling Commerce Managed for B2B Integration for detailed explanation of the ROI model and results

5 How We Address the Complexity Program Management Client Sterling Commerce Managed take responsibility for all of your supply chain and e- business infrastructure and processes.. Delivery Community Management Visibility and Reporting Infrastructure / Operations Access to over 300,000 pre-connected trading partners Customer Your Trading Community

6 Solution Overview Customer Partner Sterling Commerce Managed Comm.-Adapter Comm.-Adapter Sterling Sterling Integrator Integrator C:D C:D Direct Link Translation Sterling VAN (SCN) SCN SCN (Sterling (Sterling VAN) VAN) Sterling Sterling Integrator Integrator Van Interconnects IBM IBM Solutions Solutions GXS Telekom Etc.

7 Smarter Commerce Kundentag & Forum Mai 2011 in Königswinter Solution Overview Benefits End to End Visibility End to End Control Own network, own datacenters, own software No Ping Pong Minimum of other parties involved Easy access to specialist in all areas Best of Breed for B2B and MFT(Gartner) Führend im Magic Quadrant für B2B Gateway Führend im Magic Quadrant für Managed File Transfer

8 Cloud-based B2B Integration Technology

9 Hosted Environments 99.9% uptime and availability 2 sec - Average Transactional latency The people skills, technology and resources to monitor, support and operate the customers B2B environment 24x7: 3 Environments Production Customer Test / QA Development Operations & Management services for: Hardware Applications Database Security Communications Business continuity Data archiving

10 Multi-tenant Platform Standard POD Footprint Standard POD Footprint Standard POD Footprint App Server 1 App Server 2 App Server 1 App Server 2 Standard POD Footprint App Server 1 App Server 2 Protocol (1) Protocol (2) Protocol (N) Orchestration(1) App Server 1 App Server 2 Standard POD Footprint Standard POD Footprint App Server 1 App Server 2 App Server 1 App Server 2 Orchestration(2) Standard POD Footprint App Server 1 App Server 2 Pod Footprint 2 Application Servers 2 Primary Servers 2 Secondary Databases Each POD is self replicating Automatic failover built in In-Flight SCMS Standard POD Footprint Standard POD Footprint Standard POD Footprint App Server 1 App Server 2 App Server 1 App Server 2 App Server 1 App Server 2 Processing (1) Processing (2) Processing (N)

11 Technical Architecture Benefits High Availability & Reliability 7x24 Disaster Recovery data centers Scalability Easy to extend, based on your requirements Global

12 Overview Partner SLO/SLA SLO/SLA Agreements Agreements SCN Sterling Commerce Partner Managed Partner Integration Integration Direct Link Customer Partner Partner Onboarding Onboarding Partner Partner Client Client Sterling VAN Archiving Archiving Visibilty Visibilty Alerting Alerting Communication Communication Translation Translation Routing Routing Van Interconnects GXS Telekom etc

13 IBM Sterling Solution Value No additional costs for: of your trading partners of new Communication Channels Archiving Visibility Reduce your risk We are 35 years pedigree in EDI, e-commerce and B2B communication Worldwide global presence serving partner all over the world. Fast Time to market Software Vendor is Outsourcing Partner End-to-End service provider

14 Cloud-based B2B Integration

15 Continuum of B2B B2B Integration Integration Service Service Plus Plus with with CM CM Low Client Skill Set B2B B2B Integration Integration Plus Plus B2B B2B Integration Integration Basic Basic Sterling Sterling Collaboration Collaboration Network Network Partner Partner Partner Partner Integration Integration Premium Premium Client Client Process Process Management Management Mapping Mapping and and Run-Time Run-Time Translation Translation Standard Standard SLA SLA Agreements Agreements Enhanced Enhanced Visibility Visibility High Client Skill Set Faster time to market

16 Client Agenda 1 Team Structure & Roles, 2 Plan 3 4 Production Enhancement Request (PER) InFlight Data Tracking & Reporting Tool

17 Roles Client team Named Service/Program Manager Cradle to Grave Responsible for program oversight Responsible for client relationship Escalation point Governance and business review leader Project Manager Implementation Growth Reduction Named Manager Post Implementation Responsible for: trading partner setups (including Managed AS2) envelope modifications primary contact with customers first level troubleshooting of errors first level VAN setup issues escalation to other teams as required. Cost Value Orientation Implementation Tactical Integration Customer B2B Process Improvements Relationship Management Strategic

18 Client Process Customer 98% of all calls handled on first call Program Manager Client Level 2 Level 3 (Development) Operations Center Average Speed of Answer = 20 Seconds and Web Response Time = 92% in <2 business hours Average Key Account Satisfaction Rating = 4.7 out of 5 Over Half of all Surveys were a perfect 5

19 Client Agenda 1 Team Structure & Roles, 2 Plan 3 4 Production Enhancement Request (PER) InFlight Data Tracking & Reporting Tool

20 Plan plan covers: 1. Overview 2. Roles and Responsibilities 3. How Work 4. Additional Options 5. Processes and Procedures 6. Review Period 7. Sign-off Page

21 handover /Quality plan has been developed, reviewed and signed Cutover steps are developed including contingency Go/No-Go meeting Cutover steps followed by Sterling and Customer Transition team remains engaged during production turnover Any issues are prioritized Daily document counts are published with error rates Steady Production State Transition Team Go Live Team

22 Client Agenda 1 Team Structure & Roles, 2 Plan 3 4 Production Enhancement Request (PER) InFlight Data Tracking & Reporting Tool

23 Customer Online access to case/per history

24 Client Agenda 1 Team Structure & Roles, 2 Plan 3 4 Production Enhancement Request (PER) InFlight Data Tracking & Reporting Tool

25 IBM B2B Integration InFlight Data Management Tool - Summary Web Reporting Portal Available 24 x 7 x 365 days Visibility Alerting Reporting Data extraction service Download documents & reports CSV Microsoft EXCEL PDF XML

26 IBM B2B Integration InFlight Data Management Tool - Features Automated s On failure & if late Download files input and output Acknowledgement statuses Manually online Reports on demand Inbound Files Outbound Files TP Summary Separate views Test Production data

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28 Make a report look exactly as you wish by hiding fields, sorting on fields or moving fields.

29 IBM B2B Integration InFlight Data Management Tool - Mobile Mobile Applications for the Apple iphone Mobile monitoring for B2B as-a-service s: Apple iphone (OS Version 3.1 or later) Apple ipad (OS Version 4.3 or later) New Ways to Extend Your Solutions Anytime & Anywhere Access

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