So you have decided to move to the O365, but where do you start?

Transcription

1 So you have decided to move to the O365, but where do you start? by William Ngai / Ken Kan Services Delivery Executive Microsoft Hong Kong

2 Trends

3 Characteristics of O365 Everywhere - Connected services Internet accessibility is important Less burden on backend - No need to upgrade servers, OS, storage, backup etc End users PC and devices need to meet prerequisites for best user experience Cost effective Flexibility in offering and bunches of services options Multi-tenant, limitation in customization Mobility Notebooks, mobile devices and tablets supported Control Vs Freedom

4 What we heard from customers Mail flow issues when cut over Found applications that need integration during cut over week Migration speed is slow (mail server to cloud) Archived mail (e.g. PST) migration took forever Customers ignore temporary or new address Internet bandwidth overloaded Outlook does not connect successfully to O365 even profile created Browser versions not support and found after moving to O365 Users felt frustrated when forced to use new Office or new OWA. Tons of possibilities of end users complaints, even IT claim success of deployment

5 Who decide it is success or not? Deploy Manage and Optimize IT Prespective Success Very Good End Users View Fair Very Poor End Users

6 First Step to success Office 365 Services A B End Users D -O O+E-I O+E+I C O-E+I -O D IT

7 Set the right expectation and fit Office 365 Services O+E+I End Users IT

8 Break: Magic 5 Randomly select 5 samples (or users) to get the figures (e.g. s per days, files storage etc) Then you will have 5 figures and these will be 93.75% chance that Medium (not average) will be within these figures, say 50 to 100 s per day Simple and quick estimation magic to evaluate O365

9 Best Practice of Journey to O Evaluate (Solution Alignment and Fit) 2. Deployment (Assess -> Remediate -> Enable -> Migrate) 3. Operate (Manage and Optimize)

10 Managed Lifecycle Component Lifecycle stage Family IMPLEMENT OPERATE Assess Remediate Enable Migrate Manage and Optimize SERVICE LIFECYCLE MANAGEMENT Engagement Governance Service Ignition Kickoff Monthly and Quarterly Business Reviews Quarterly Service Delivery Planning Evergreen Readiness Evergreen Readiness Kickoff Meeting Quarterly Evergreen Updates Program Governance Set up and initiate Program Governance work streams Facilitate risk management workshop Facilitate risk discussion Customer resolves risks and issues (SDE monitors and updates) Facilitate communications planning Customer initiates and implements communications plan through online transition and into run state Kick off stakeholder alignment plan Customer drives stakeholder alignment (SDE Supports) Customer program dependency review Customer orchestrates among dependent work streams Help Desk Readiness Workshop Service Management Program Guidance Help Desk Readiness planning Service Management Readiness planning Customer implements Help Desk readiness plan Continued integration with Managed Support component (Process Improvements) Value Realization Adoption Workshop Cloud Strategy & Planning Workshop Adoption Planning (Scenario Prioritization, Readiness, Adoption Tactics, Communication) Value Envisioning (Scenario Prioritization, BDN Planning) Value Sizing (Value Realization Planning) Customer initiates Adoption Readiness (SDE monitors and updates) Customer plans and implements Cloud Strategy and Planning (SDE monitors and updates) CLOUD STRATEGY AND PLANNING (Add-On) Cloud Strategy and Planning (Add-on) Cloud Strategy and Planning Deep Dive Microsoft SDE led activity USER ADOPTION ACCELERATION (Add-On) User Adoption Acceleration (Add-on) User Adoption Planning & Practices workshop Microsoft led Adoption and Change Customer led activity

11 Case Sharing 1. Company A: DIY Vs MS Deployment 2. Company B: End User expectation 3. Company H: New workload Planning 4. Company M: Deployment Project Planning

12 Highlights User expectation is extremely important, technology come after Even deployed successfully (technical setup), change management is the key User adoption, communication are always neglected and made cloud journey not to fly Cloud is not standing still, it is live and growing. Keep with pace. Happy dancing with the cloud and you will reap the real business benefit instead of a white elephant.