UW Course Support Pain Points, Workarounds & New Directions

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1 UW Course Support Pain Points, Workarounds & New Directions April 28, 2016 Mary Van Court, Health Sciences Library Stephen Weber, Odegaard Undergraduate Library

2 Typical Workflow Create a course Create a reading list Add citations to the reading list Repository items need to gather items Personal copies ebooks & other eresources Alma automatically publishes to Primo and unpublishes at end of term Return items to permanent location at end of term

3 Pain Points Gathering materials Finding reserves in Primo Renewing courses Deprocessing courses

4 And, of course no storage for scanned e-reserves Stop doing library mediated e-reserves like the UW Use an outside system like ERes, Ares a Learning Management System or something homegrown Use a separate server and create links in Alma to files

5 Lots of paths for gathering materials -- pick your poison Personal hold for reserves staff Fatal flaw: hard for multiple people to track requests Personal hold for fake patron reserves unit Fatal flaw: local policy does not allow Move temporarily from within reserves list Fatal flaw: records are changed without routing items through staff to affix stickers & no course notes on transit slips Work orders Fatal flaw: no notification when work orders are cancelled

6 Workarounds Move temporarily from within reserves list Using course name/number as temporary call number Staff training to notice new materials Outside tracking is helpful Work Orders Outside tracking Create form for cancelling work orders Have staff send when cancelling work orders Use analytics to track cancelled work orders

7 Analytics for tracking

8 Purchase Requests and outside tracking Integrated purchase requests in Alma new feature Possibilities for internal workflows and tracking Consider ebooks for reserves purchases

9 Finding Reserves in Primo Delay in publishing from Alma Sometimes courses don t publish Confusing facets Limit in number of courses in facets Single letter/common word course names give too many results

10 Workarounds Clear labels for courses in item record Lots of staff training Help videos for students Self-service reserves shelved by course Avoid Primo entirely and use LMS

11 Western Washington University uses Canvas

12 Renewing Courses Many steps to renew a course: Update course record Update reading record Change expiry date on each item (Bulk renewing doesn't work!) and after a while It gets very confusing sometimes easier to start from scratch

13 Deprocessing Courses unpublish themselves Need to send items home Pain point: deleting personal copies Let Alma delete them automatically we ve been too scared to try! Create set and send set to cataloging for deletion Manually enter items into set Create permanent suppressed location for personal copies & use logical set

14 It's not all about Alma!

15 Relationships & Services Redefining Course Support Reserve staff are on the front line of service Working at service desks Years of contact with faculty and departments One Library Many Faces Refining the art of collaboration Learning the art of referrals

16 Bimonthly reserves staff meetings Goals: Build community, invest in staff, be campus nexus for course support All library staff invited Recent topics included: Copyright & Fair Use, License Agreements, Instruction, Open Textbooks, Streaming Media Meetings recorded and streamed Opportunities for networking

17 Student Directed Reserve Requests Required texts purchased and put on reserve from student request #TextBookBroke & student empowerment Same workflow as requests originating from faculty

18 An End to ERes LMS like Canvas integrates better into course work Scanning easy and widely available More digital material available Help faculty transition a flash drive goes a long way Chapter scanning by ILL Webpage & to create proxied links

19 Attending Academic Departmental Meetings Short presentation about services Answer questions Bring departmental liaison TA Bootcamp Integrate library staff with curriculum planning

20 Online Guides Helping those that prefer to help themselves Step-by-Step Guide to Copyright Compliance Creating Stable Links to Journal Articles FAQ

21 Digital Delight - ebooks for Reserve ebooks can be a great choice for reserve Check the license! - Needs to allow many users at once Plan for unlimited/multiple concurrent users for all ebook purchases Even single user license has better access than a print book but hard to explain Work well with Alma & with Canvas LMS

22 What are you doing?...