Content Management Market Opportunities, Strategies, and Forecasts, 2004 to Content Management. Picture by Susie Eustis

Transcription

1 Content Management Market Opportunities, Strategies, and Forecasts, 2004 to 2009 Content Management Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc. Lexington, Massachusetts

2 CHECK OUT THESE KEY TOPICS CONTENT MANAGMENT MARKET SHARES CONTENT MANAGEMENT MARKET FORECASTS CONTENT MANAGEMENT DRIVING FORCES IBM On Demand Content Management Workplace Solution Open Text Content Knowledge Management Content Management Technology Architecture CONTENT ENGINES ADDRESSING THE CONTENT LIFECYCLE CHALLENGE STORAGE CONTENT MANAGEMENT SOLUTIONS CONTENT MANAGEMENT REQUIREMENTS ECO SYSTEMS DRIVE CONTENT MANAGEMENT SCALABILITY, PERFORMANCE, AND AVAILABILITY CONTENT MANAGEMENT TECHNOLOGY STRATEGY SUPPORTING AUDIO COMMUNICATION CONTENT MANAGEMENT VS EAI INTEGRATION IMPLEMENTATIONS SARBANES-OXLEY OPPORTUNITY ABOUNDS OPPORTUNITY ABOUNDS WinterGreen Research, Inc. Lexington, Massachusetts

3 Content Management Market Opportunities, Strategies, and Forecasts, 2004 to 2009 Common content management tasks include importing content or editing a document. Organizations have to deal with the proliferation of content in all formats. They are turning to content management solutions to maximize communication, improve efficiencies, and meet regulatory compliance. XML is the standard. Effectively managing how and when content is re-purposed for Web sites can be a complex process. A large number of contributors, spread throughout the organization creates complexity. The problem is magnified when considering that this content is constantly being modified. Content management supports information used internally by the enterprise. Sales data or product specifications can be tracked. Externally content provided to customers through a Web site can be managed by the enterprise. The content software manages Web pages, word processing documents, spreadsheets, HTML, XML, PDF, document images, messages and other electronic content. Content management supports enterprise content management software that does processing, communicating, and gathering information within the organization and from third parties. Content management products are marketed to a diverse group operating in a broad range of industries. Customers include established companies migrating their operations online. Enterprise and service provider companies need content management. Companies whose objective it is to deploy and manage critical business content across their organization represent target markets for content management. These customers typically consider the web and their web operations to be critical to their future success. Content management markets at $1 billion in 2003 are expected to reach $2.1 billion by Market growth is tied to the transfer of the paper based enterprise to an enterprise that manages all information electronically. Publishing information to the Web is a small part of the total content management markets.

4 Companies Profiled Market Leaders IBM Corporation EMC/Documentum Open Text Hummingbird Vignette Staffware FileNet TOWER Technology Interwoven Hyland Informatica Microsoft RedDot Solutions Stellent Divine Other Market Participants Ektron Blue Coat Systems Green Pasture Software Progressive Information Technologies Trigo Verity

5 Content Management Market Strategies and Forecasts, REPORT METHODOLOGY THIS IS THE TWO-HUNDRED AND THIRD REPORT IN A SERIES OF MARKET RESEARCH REPORTS THAT PROVIDE FORECASTS IN COMMUNICATIONS, TELECOMMUNICATIONS, THE INTERNET, COMPUTER, SOFTWARE, AND TELEPHONE EQUIPMENT. THE PROJECT LEADERS TAKE DIRECT RESPONSIBILITY FOR WRITING AND PREPARING EACH REPORT. THEY HAVE SIGNIFICANT EXPERIENCE PREPARING INDUSTRY STUDIES. FORECASTS ARE BASED ON PRIMARY RESEARCH AND PROPRIETARY DATA BASES. FORECASTS REFLECT ANALYSIS OF THE MARKET TRENDS IN THE SEGMENT AND RELATED SEGMENTS. UNIT AND DOLLAR SHIPMENTS ARE ANALYZED THROUGH CONSIDERATION OF DOLLAR VOLUME OF EACH MARKET PARTICIPATION IN THE SEGMENT. INSTALLED BASE ANALYSIS AND UNIT ANALYSIS IS BASED ON INTERVIEWS AND AN INFORMATION SEARCH. MARKET SHARE ANALYSIS INCLUDES CONVERSATIONS WITH KEY CUSTOMERS OF PRODUCTS, INDUSTRY SEGMENT LEADERS, MARKETING DIRECTORS, DISTRIBUTORS, LEADING MARKET PARTICIPANTS, OPINION LEADERS, AND COMPANIES SEEKING TO DEVELOP MEASURABLE MARKET SHARE. OVER 200 IN DEPTH INTERVIEWS ARE CONDUCTED FOR EACH REPORT WITH A BROAD RANGE OF KEY PARTICIPANTS AND INDUSTRY LEADERS IN THE MARKET SEGMENT. YOU MUST HAVE THIS STUDY

6 Content Management Market Opportunities, Strategies, and Forecasts, 2004 to 2009 Table of Contents CONTENT MANAGEMENT EXECUTIVE SUMMARY CONTENT MANAGEMENT EXECUTIVE SUMMARY Content Management Tasks Content Management Positioning Content Management Market Driving Forces Content Management Market Shares Enterprise Content Management Market Shares Content Management Market Forecasts Content Management Technology Strategy ES-1 ES-1 ES-1 ES-3 ES-5 ES-5 ES-7 ES-8 CONTENT MANAGEMENT DYNAMICS AND MARKET DESCRIPTION 1. CONTENT MANAGEMENT MARKET DYNAMICS AND MARKET DESCRIPTION Content Management Gives Meaning And Value To Information Enterprise Content Management Information Technology Needs Content Management Economic Benefit Content Management vs. EAI Integration Implementations Standardization Of Interfaces Target Markets Authoring Tool Technology Vendors Systems Integrator Service Providers Customer Implementations Content Management Positioning Content Management Requirements Control The Process Addressing the Content Lifecycle Challenge Advanced Deployment Server Content Management Industry Background Storage Content Management Solutions E-Commerce In Emerging Economies Payment Standards For e-commerce Portal Management E-Government Challenge Internet Site Management Sarbanes-Oxley Business And Personal Travel Planning 1-34 CONTENT MANAGEMENT MARKET SHARES AND MARKET FORECASTS 2. CONTENT MANAGEMENT SOLUTIONS MARKET SHARE AND MARKET FORECAST ANALYSIS Market For Enterprise Content Management (ECM) Solutions Content Lifecycle Storage Content Management Solutions 2-2

7 2.1.3 Internet Site Management Sarbanes-Oxley Content Management Market Driving Forces Content Management Market Shares Enterprise Content Management Market Shares Enterprise Web Content Management Market Shares Imaging Content Management Market Shares Computer Output Content Management Market Shares Records Document Management Market Shares Document Workflow Management Market Shares Web Page Content Management Market Shares Content Management Market Segment Analysis Content Management Market Industry Segment Analysis Content Management Solutions Market Forecast Analysis Content Management Imaging Markets - Units Computer Generated Content Management Markets - Units Enterprise E-Business Web Based Content Management Markets - Units Content Management Records Management Systems - Units Web Page Content Management - Units Content Management Process Workflow Systems - Units Content Management Systems - Units Content Management Imaging Markets - Dollars Computer Generated Content Management Markets - Dollars Enterprise E-Business Web Based Content Management Markets - Dollars Content Management Document Process Workflow Systems - Dollars Content Management Records Management Systems - Dollars Web Page Content Management - Dollars Content Management Markets - Dollars Competitive Factors Authoring Tool Technology Vendors Content Management Regional Analysis Analysis Of Regional Shipments Of Content Management Software By Company Forecast Of Regional Shipments Of Content Management Software 2-59 CONTENT MANAGEMENT PRODUCT DESCRIPTIONS 3. CONTENT MANAGEMENT PRODUCT DESCRIPTION Eco Systems Drive Content Management Storage Frameworks Content Management Content Services Open Market / IBM Content Management IBM On Demand Content Management Workplace Solution IBM Software Simplifies Content Management IBM DB2 Content Management for Medium-Sized Businesses Commitment to Open Standards IBM Enhanced Content Management Compliance Framework IBM Content Manager IBM DB2 Content Manager IBM Lotus Workplace Web Content Management IBM WebSphere Commerce Content Management 3-20

8 3.4.9 IBM Websphere MQSeries Integration IBM WebSphere Content Management Open Text Content Knowledge Management Open Text Content Management Open Text Livelink Open Text Site Creation, Simple Site Management Open Text Dynamic Content Assembly Documentum Document Management Workflow EMC / Documentum Documentum Products Documentum Open Architecture Vignette Content Management Content Services User Interface Interwoven Advanced Content Management Capabilities Interwoven Services Oriented Architecture (SOA) Interwoven Parallel Development Interwoven Archival and Rollback Interwoven Integrated Repository Interwoven TeamSite Positioning Interwoven OpenTransform Interwoven OpenSyndicate Interwoven Content Management Interwoven Forms -Based Content Entry and Publishing Interwoven Content Intelligence MetaTagger Vignette Process Services Vignette Process Products Vignette Content Services Vignette Content Products Vignette Content Management SDK Vignette Content Management Suites Vignette Content Management Integration Services Vignette Collaboration Services Tower Technologies IDM Staffware Stellent Content Management Stellent Core Content Server Stellent Desktop Stellent Web Content Manager Stellent Web Content Manager Components Stellent Content Components Software Stellent Conversion Technologies Hummingbird Content Management Hummingbird / RedDot Content Management Hummingbird DM Comprehensive Document Management System Benefits of Hummingbird DM FileNet P8 Content Manager FileNet P8 Image Manager FileNet Web Content Management Microsoft Content Management Server Microsoft Strategies For Content Management Microsoft Extensible Workflow 3-108

9 3.15 Verity Verity Core Search And Retrieval Technology Verify Enterprise Business Portal Products Divine Content Management Solutions Divine Web Site Content Audit Blue Coat Systems Security Appliance Ektron CMS200 and CMS300 Web Content Management Server Ektron Design Mode for XML Red Dot Web Content Management Server Progressive Information Technologies Web Content Management Server Progressive Information Technologies Vasont Content Management System Progressive Information Technologies Vasont Web-Based Content Management for Remote Users Trigo Product Center for ecommerce Trigo Enterprise-Wide Product Information Management / Transora's Global Data Synchronization Network Trigo Product Center Hyland Document Imagining OnBase Document Imagining Hyland File Storage Hyland Security Hyland Web Access Raining Data Mid-Tier XML Data Scalability and ROI Raining Data XML Mid Tier Data Management Server Products Raining Data TigerLogic Raining Data TigerLogic XDMS Persistence Performance TigerLogic XDMS Performance Raining Data's TigerLogic XDMS Raining Data TigerLogic XDMS Extensibility and Data Access Raining Data TigerLogic XDMS Enterprise-Grade Reliability and Manageability Raining Data TigerLogic XDMS Platforms Raining Data TigerLogic XML Query Engine Layer Raining Data TigerLogic XML Storage Engine Layer TigerLogic XDMS Security Services TigerLogic XML Data Management Server For BEA WebLogic Enterprise Platform Raining Data RIXML for Research Access and Distribution TigerLogic XDMS Empowers XML-Based Financial Information Management TigerLogic XDMS Features TigerLogic XDMS Approach Raining Data TigerLogic XDMS XML Storage DataPower XML Acceleration DataPower Technology Model-Based Data Design Environments DataPower XG3 Technology DataPower XML Accelerator DataPower XA35 XML Accelerator Applications DataPower XML Accelerator Core Technology DataPower Open XML IDE DataPower XSLT Sarvega XPE Appliances Decouple XML Processing Tasks Sarvega XPE Sarvega XML EventStream Operating System (XESOS ) Technology 3-183

10 Sarvega XML XESOS Sarvega XESOS Services Sarvega XESOS Security Policy Tarari XML Content Processor Informatica Metadata Management Software Progressive Information Technologies Vasont Workflow Green Pasture Software Green Pasture Software G5 Document Control Capabilities Green Pasture Software Life-Cycle Manager Insurance Industry CONTENT MANAGEMENT TECHNOLOGY 4. CONTENT MANAGEMENT TECHNOLOGY Content Management Technology Architecture Content Management Open Architecture Open Systems XML Content Management Services Scalability, Performance and Availability On Demand Platform Architecture Scalability, Performance, And Availability Content Management Industry Standards Content Engines Process Engines Solution Templates Content Management Servers Content Management Technology Strategy Content Web Services Content Information Community Access Networks Presentation Of Content Placement Of Content On The Internet In Native Languages Storage Of Content Creation Of Repositories Of Basic Information Supporting Audio Communications Open Source Software In Emerging Economies Issues Of Accessibility And Bandwidth In The Context Of Socio-Political Evolution Next Generation Internet 4-20 CONTENT MANAGEMENT COMPANY PROFILES 5. CONTENT MANAGEMENT COMPANY PROFILES Blue Coat Systems Blue Coat Systems Revenue Divine Divine Chapter 11 Bankruptcy Filing Divine Revenue Ektron EMC / Documentum, EMC Acquires Documentum Documentum Positioning Documentum Revenue 5-12

11 5.4.4 Documentum Strategic Acquisitions FileNet FileNet Corporation Customers FileNet Corporation Target Markets Filenet Revenue FileNet Third Quarter 2003 Revenue FileNet and EMC Green Pasture Software Hummingbird Hummingbird Positioning Hummingbird Revenue Hummingbird Mobility Web Content Management Delivery Capabilities Acquisitions Hyland IBM Corporation IBM Revenue IBM Third-Quarter 2003 Revenues IBM Third-Quarter 2003 Revenues Software IBM DB2 Content Manager IBM Lotus Workplace Web Content Management IBM On-Demand Supply Chain IBM Acquires Holosofx IBM / PricewaterhouseCoopers Consulting IBM Acquires Rational Software Informatica Informatica Revenue Informatica Customers Informatica Positioning Interwoven Interwoven Software Platform Interwoven Content Management Product Suite Interwoven Partners Interwoven Customers Interwoven Revenue Interwoven Regional Revenues: Interwoven / imanage / Merger Microsoft Microsoft.Net Microsoft BizTalk Server Open Text Open Text Livelink Solutions Open Text Livelink Customers Open Text Revenue Open Text Customers Open Text Livelink Open Text Customers Progressive Information Technologies Progressive Information Technologies Customers RedDot Solutions Staffware Staffware Revenue 5-79

12 5.17 Stellent Stellent Markets And Customers Stellent Revenue TOWER Technology Trigo Verity Verity / Inktomi Verity Target Markets Vignette Vignette Services Delivery Foundation Vignette Content Management Suites Vignette Revenue Vignette Partnerships 5-94

13 List of Tables and Figures CONTENT MANAGEMENT EXECUTIVE SUMMARY Table ES-1 Content Management Market Driving Forces Figure ES-2 Total Content Management Market Shares, First Three Quarters 2003 Figure ES-3 Worldwide Content Management Market Forecasts, Shipment Dollars, ES-4 ES-6 ES-8 CONTENT MANAGEMENT MARKET DYNAMICS AND MARKET DESCRIPTION Table Enterprise Content Management Information Technology Needs Table Key Mission Of Content Management Table Content Management Architecture Table Content Management Infrastructure Functions Table Content Management Platform Functions Table Types of Information Exchanged Using Content Management Table Content Management Efficiency Targets Table Advantages Of Content Management Table Content Management Industry Segments Initiatives Table Benefits Of Advanced Deployment Servers Table Multisite Content Manager Capabilities Table E-Commerce In Emerging Economies Table Sarbanes-Oxley Issues Table Sarbanes-Oxley Functions Required Table Sarbanes-Oxley Features CONTENT MANAGEMENT MARKET SHARES AND MARKET FORECASTS Table Content Management Market Driving Forces Figure Total Content Management Market Shares, First Three Quarters 2003

14 Table High End Enterprise Content Management Market Shares, First Three Quarters 2003 Table Enterprise Content Management Driving Forces Table Competitive Aspects In The Enterprise Content Management Industry Figure Worldwide Enterprise E-Business Content Management Market Shares, First Three Quarters 2003 Table Content Management Enterprise e-business Segment Market Shares, First Three Quarters 2003 Figure Worldwide Image Content Management Market Shares, First Three Quarters 2003 Table Content Management Imaging Segment Market Shares, First Three Quarters 2003 Figure Worldwide Computer Output Content Management Market Shares, First Three Quarters 2003 Table Worldwide High End Enterprise Computer Output (COLD) Content Management Market Shares, First Three Quarters 2003 Figure Worldwide Records Document Management Market Shares, First Three Quarters 2003 Table Content Management Record Management Segment Market Shares, First Three Quarters 2003 Figure Worldwide Document Workflow Market Shares, First Three Quarters 2003 Table Document Workflow Segment Market Shares, First Three Quarters 2003 Figure Worldwide Web Page Content Management Market Shares, First Three Quarters 2003 Table Worldwide Content Management Web Page Segment Market Shares, First Three Quarters 2003 Figure Worldwide Content Management Market Segments, 2003 Table Worldwide Content Management Segment Shares, First Three Quarters 2003 Table Content Management Segment Market Analysis, By Company, Worldwide, Percent, 2003 Table Content Management Segment Market Analysis, By Company, Worldwide, Dollars, 2003 Figure Worldwide Content Management Market Industry Segments, 2003 Table Content Management Industry Segment Market Analysis, By Company, Worldwide, Percent, First Three Quarters 2003 Table Content Management Industry Segment Market Analysis, By Company, Worldwide, Dollars, First Three Quarters 2003 Figure Worldwide Content Management Imaging Market Forecasts, Units, Figure Worldwide Computer Generated Content Management Market Forecasts, Units,

15 Figure Worldwide Enterprise Large Size E-Business Content Management Market Forecasts, Units, Figure Worldwide Enterprise Mid Size E-business Content Management Market Forecasts, Units, Figure Worldwide Content Record Management Market Forecasts, Units, Figure Worldwide Web Page Content Management Market Forecasts, Units, Figure Worldwide Content Process Workflow Management Market Forecasts, Units, Figure Worldwide Content Process Market Shipment Forecasts, Units, Figure Worldwide Content Management Imaging Market Forecasts, Shipment Dollars Figure Worldwide Content Management Computer Output Market Forecasts, Shipment Dollars Figure Worldwide Content Management Enterprise Large Size E-Business Market Forecasts, Shipment Dollars, Figure Worldwide Mid Size E-business Content Management Market Forecasts, Shipment Dollars Figure Worldwide Content Management Document Workflow Market Forecasts, Dollars, Figure Worldwide Content Record Management Market Forecasts, Dollars, Figure Worldwide Web Page Content Management Market Forecasts, Shipment Dollars, Figure Worldwide Content Management Market Forecasts, Shipment Dollars, Table Worldwide Enterprise Content Management Market Shipment Forecasts, Dollars, Table Competitive Factors In Enterprise Content Management Figure Worldwide Regional Market Segments, First Three Quarters 2003 Table Worldwide Content Management Market Shares, First Three Quarters 2003 Table Content Management Regional Market Analysis, By Company, Worldwide Percent, First Three Quarters 2003 Table Content Management Regional Market Analysis, By Company, Worldwide Dollars, First Three Quarters 2003 Table Content Management Regional Market Forecast, Worldwide, Percent, Table Content Management Regional Market Forecast, Worldwide, Dollars, Figure Worldwide Market Segments, By Company, Dollars, First Three Quarters 2003 Figure U.S. Market Segments, By Company, Dollars, First Three Quarters 2003

16 Figure European Market Segments, By Company, Dollars, First Three Quarters 2003 CONTENT MANAGEMENT PRODUCT DESCRIPTIONS Table Content Management Framework Modules Table Content Management Functions Table Content Services Table IBM Content Management Portfolio Features Table IBM Content Manager Portfolio Functions Table IBM Content Manager Portfolio Integrating Features Table IBM Lotus Workplace Web Content Management Features Table Open Text Livelink Content Management Products Table Open Text Livelink Content Management Benefits Table Open Text Livelink Content Management Features Table Open Text Livelink Content Management Web-Master Features for Content Management Solving The Problem Of Bottlenecks Table Documentum 5 features Table Documentum Rich Media Management Positioning Table Documentum Key Benefits Table Documentum Key Solution Features Table Vignette Content Management Positioning Table Interwoven Content Management Business Benefits Table Interwoven ContentServices SDK Functions Table Interwoven Content Services SDK Target Applications Table Interwoven TeamSite Browser-Based User Interfaces Table Interwoven TeamSite Content Management Key Features Table Interwoven TeamSite Content Management Key Functions Table Interwoven TeamSite Content Management Key Benefits

17 Table Interwoven Content Management TeamSite Positioning Table Interwoven TeamSite Components Table Interwoven Content User Interface Features Table Interwoven User Interface Template Features Table Vignette collaboration services functions Table Vignette Collaboration Services Triggers Table Stellent Product Set Components: Table Stellent Universal Content Management Core Services Table Key Content Application Services Table Stellent Content Manager Module Features Table Stellent Content Manager Modules Table Stellent Conversion Technologies Table Functions Of Web Content Management Table Concepts Behind Microsoft Content Management Server Table Features For Managing Web Content In Microsoft Content Management Server Table Features Of Delivery In Microsoft Content Management Server Table Features Of Rapid Time-To-Market In Microsoft Content Management Server Table Verity Product Functions Table Verity Product Positioning Table Verity Product Features Table Verity Product Information Organization Table Divine Collaboration Technologies Table Divine Content Management Advanced Features Table Ektron CMS300 Content Management Solution Features Table Progressive Information Technologies Vasont Media Channels Table Progressive Information Technologies Vasont Target Channels

18 Table Progressive Information Technologies Vasont Web Functionality Table Trigo Product Center Features Table Trigo Target Markets Table Trigo Product Center Key Capabilities Table Trigo Product Center Key benefits Table TigerLogic XDMS Feature Highlights Table Raining Data TigerLogic XDMS Features Table Raining Data TigerLogic XDMS architecture Table Raining Data TigerLogic Connectivity Layer Functions Table Raining Data TigerLogic XML Query Engine Layer Functions Table Raining Data TigerLogic XML Data Management Server for the Mid-Tier Supported Operations Table Raining Data TigerLogic XML Engine Functions Table Raining Data TigerLogic XDMS Key Benefits: Table TigerLogic XDMS Data Management Technologies To Aggregate, Transform, And Manage Information Table TigerLogic XDMS Features Table Raining Data TigerLogic XDMS XML Storage Table DataPower XA35 Benefits Table DataPower XML Accelerator core technology Table Sarvega XPE 2000 Features Table Sarvega XESOS Core XML Functions Table Sarvega XESOS Core XML Components Table Sarvega XML Features Table Informatica Power Suite Components

19 CONTENT MANAGEMENT TECHNOLOGY Table Content Management Framework Open Architecture Table Organizations That Develop Standards CONTENT MANAGEMENT COMPANY PROFILES Table Clients of Green Pasture Software Table IBM Strengths and Challenges Table Combined BEA WebLogic Enterprise Platform And Interwoven Open Content Platform Benefits Table Progressive Information Technologies Range Of Publishing Services

20 ABOUT THE COMPANY WINTERGREEN RESEARCH, FOUNDED IN 1985, PROVIDES STRATEGIC MARKET ASSESSMENTS IN TELECOMMUNICATIONS, COMMUNICATIONS EQUIPMENT, HEALTH CARE, AND ADVANCED COMPUTER TECHNOLOGY. INDUSTRY REPORTS FOCUS ON OPPORTUNITIES THAT WILL EXPAND EXISTING MARKETS OR DEVELOP MAJOR NEW MARKETS. THE REPORTS ASSESS NEW PRODUCT AND SERVICE POSITIONING STRATEGIES, NEW AND EVOLVING TECHNOLOGIES, AND TECHNOLOGICAL IMPACT ON PRODUCTS, SERVICES, AND MARKETS. MARKET SHARES ARE PROVIDED. LEADING MARKET PARTICIPANTS ARE PROFILED, AND THEIR MARKETING STRATEGIES, ACQUISITIONS, AND STRATEGIC ALLIANCES ARE DISCUSSED. THE PRINCIPALS OF WINTERGREEN RESEARCH HAVE BEEN INVOLVED IN ANALYSIS AND FORECASTING OF INTERNATIONAL BUSINESS OPPORTUNITIES IN TELECOMMUNICATIONS AND ADVANCED COMPUTER TECHNOLOGY MARKETS FOR OVER 30 YEARS. ABOUT THE PRINCIPAL AUTHORS ELLEN T. CURTISS, TECHNICAL DIRECTOR, CO-FOUNDER OF WINTERGREEN RESEARCH, CONDUCTS STRATEGIC AND MARKET ASSESSMENTS IN TECHNOLOGY-BASED INDUSTRIES. PREVIOUSLY SHE WAS A MEMBER OF THE STAFF OF ARTHUR D. LITTLE, INC., FOR 23 YEARS, MOST RECENTLY AS VICE PRESIDENT OF ARTHUR D. LITTLE DECISION RESOURCES, SPECIALIZING IN STRATEGIC PLANNING AND MARKET DEVELOPMENT SERVICES. SHE IS A GRADUATE OF BOSTON UNIVERSITY AND THE PROGRAM FOR MANAGEMENT DEVELOPMENT AT HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION. SHE IS THE AUTHOR OF RECENT STUDIES ON WORLDWIDE TELECOMMUNICATIONS MARKETS, THE TOP TEN INTERNET EQUIPMENT COMPANIES, THE TOP TEN CONTRACT MANUFACTURING COMPANIES, AND THE TOP TEN TELECOMMUNICATIONS MARKET ANALYSIS AND FORECASTS. SUSAN EUSTIS, PRESIDENT, CO-FOUNDER OF WINTERGREEN RESEARCH, HAS DONE RESEARCH IN COMMUNICATIONS AND COMPUTER MARKETS AND APPLICATIONS. SHE HOLDS SEVERAL PATENTS IN MICROCOMPUTING AND PARALLEL PROCESSING. SHE HAS THE ORIGINAL PATENTS IN ELECTRONIC VOTING MACHINES. SHE HAS NEW PATENT APPLICATIONS IN FORMAT VARYING, MULITPROCESSING, AND ELECTRONIC VOTING. SHE IS THE AUTHOR OF RECENT STUDIES OF THE REGIONAL BELL OPERATING COMPANIES' MARKETING STRATEGIES, INTERNET EQUIPMENT, BIOMETRICS, A STUDY OF INTERNET EQUIPMENT, WORLDWIDE TELECOMMUNICATIONS EQUIPMENT, TOP TEN TELECOMMUNICATIONS, DIGITAL LOOP CARRIER, WEB HOSTING, WEB SERVICES, AND APPLICATION INTEGRATION MARKETS. MS. EUSTIS IS A GRADUATE OF BARNARD COLLEGE.

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