IT from the ground up Aufbau einer IT von Grund auf The MedAustron Project. Dr. Johannes Gutleber CERN. PR a-JGU, September 21, 2012

Transcription

1 IT from the ground up Aufbau einer IT von Grund auf The MedAustron Project Dr. Johannes Gutleber CERN 1

2 Agenda for the next 30 minutes MedAustron project and its IT challenges 2. Approach 3. Lessons from the trenches 2

3 CERN, LHC and the Higgs PR a-JGU, PR a-JGU, September 21, 2012 February 10,

4 What does it mean for me? 4

5 The MedAustron Project... Ion-irradiation for cancer treatment and research centre Wiener Neustadt, Austria Currently being built from the ground up, accelerator installation commences Only 3 similar centers operational worldwide MD Anderson (USA, 2006) HIT (Germany, 2009) CNAO (Italy, 2011) At its heart: Synchrotron Accelerator LHC technologies inside! designed with 50+ CERN years of accelerator experience Multiple particle types 5

6 Principles of Application Bragg-Peak Well defined point at which beam deposits energy Carbon ions have direct biological effect on tumor cell Continuous Spot Scanning Precise deposition of dose Reduce irradiation time Improve dose homogeneity Treat problematic tumors 6

7 CERN Injector Test Stand 7

8 CNAO Synchrotron 8

9 MedAustron will require some IT! Impressions of a typical CERN Control Room 9

10 Project Timeline Summer 2008 July 2010 March 2011 February 2012 September 2012 October 2012 Start of Planning Start of IT Architecture Elaboration Start of Civil Engineering Construction IT Supplier selected Facility and IT Infrastructure ready for moving in Start of Accelerator Components Installation 10

11 Facility Constructed in 1 Year! 11 CERN,

12 IT - a Project within a Project Clinical Irradiation and Research Particle Accelerator Medical Systems Administration Research IT Project for IT Design and Operation Facility Infrastructure (Building and Technical Infrastructure) 12

13 ... with some Integration Needs Accelerator Development Safety Treatment Administration SCADA System Scientific Applications Facility Safety Systems Medical Data Processing Human Resources Control Procedures 3D CAD Irradiation Safety Systems Medical Imaging Office Real-Time Systems Software Development Accelerator Safety Systems Treatment Planning Accounting Embedded Devices Electronic Design Radiation Monitoring System Real-Time Treatment Workflow ERP Power and UPS Network Cabling Racks & Rack Control Cooling, Ventilation Building Automation Systems Building Access System 13

14 Challenges 1. IT technical skills Build a small competent core team in a short time Cover all technical domains Limited IT resources and skills on client side, no business model 2. Mixture of health care/office/industrial/research Keep operation & maintenance costs predictable Uniform IT solution for ALL stakeholders Uniform access to IT services from everywhere for everybody 3. Diverse cultures of stakeholders Need a single point of coordination Integrate different systems and diverse requirements 14

15 Challenges 1. IT technical skills Build a small competent core team in a short time Cover all technical domains Limited IT resources and skills on client side, no business model People with hard technical skills are required Cover all technical domains Team players are required (be open, free your mind!) Find out who is the customer (see cultures ) Ensure that all stakeholder requirements are covered! Proactively gather information from the customer 15

16 Challenges 2. Mixture of health care/office/industrial/research Keep operation & maintenance costs predictable Uniform solution for ALL stakeholders Uniform access to IT services from everywhere for everybody concurrent users For 1/3 remote is primary access method! Medical Systems Office IT Accelerator Control System Building Automation Safety & Access Control Full integration of all systems required from early onwards! 16

17 Challenges 3. Diverse cultures of stakeholders Need a single point of coordination Integrate different domains and approaches Not all IT stakeholders share the same project vision Who is the customer? Facility owner, CERN, research, suppliers Different contributors with diverse work styles Building construction firms (bricks and mortar) with subcontractors Industry engineering suppliers with subcontractors Medical technology suppliers Research Institutes Traditional IT suppliers with business IT patterns in mind 17

18 Our Approach 1. Single IT supplier Single source of technology Provides knowledge for all required domains Supplies flexible patterns from enterprise knowledge and experience 2. Outsource project management of IT project to the supplier Owns and carries out the IT development process Acts as glue between the key-stakeholders Gives guidelines without owning the risk 3. Establish a unified and streamlined IT infrastructure Supply all computing platforms to reduce operation/administration costs Life-line for all key-stakeholders Integrate all brought-in systems 4. Outsource IT operation Keep in house IT team small Have predictable operation and maintenance cots 18

19 Complexity 1: Breadth of Technology Accelerator Control System Servers Virtual Machines Real-time PXIe PLC, controllers, Power converters End User In-house developed accelerator control applications with special needs Centralized pervasive Identity and Access Management w. smart cards integrated management of logical and physical access Virtual Desktop Infrastructure and multi-monitor server workstation Computing Platform All servers virtualized (all applications, incl. telephony) Embedded real-time systems integrated with network services and automated software deployment with monitoring, security, identity management Storage and Network Single storage architecture for file and block access, backup, archive, DR Three distinct physical, redundant networks WLAN for data and telephony Low-latency useconds messaging to steer medical irradiation 19

20 Complexity 2: Breadth of Processes Processes and Tool Support Process Requirements ITIL compliant processes ISO security EN/ISO medical device risk management extended to IT Tools support for Tracability, Reproducability, Security Service Management Tools with central CMDB, integrating Asset Management Change Management Incident Management Problem Management Self Service Portal Software Deployment Service Monitoring Identity and Access Management 20

21 Complexity 3: Scope of Engagement Development and Delivery From 0 to 100 % in 8 months... while the facility is being built! Design Supplier defined and owns IT construction process Gather and negotiate requirements (research vs. EU/MDD compliance) Give guidelines and recommend best practices Work with customer to find best-fitting products Build Setup of infrastructure and integration of third party systems ( ) Organize and manage all IT project documentation Plan scale-up for 2 (construction) + 5 (operation) years contractual period Define and manage application services catalogue right from the beginning Run Remote helpdesk for incident and service request management On-site physical operation and VIP support Remote operations and request fulfillment Shared responsibility for operations and appropriate training of internal personnel Operates partition of VM servers for accelerator operation Uses software deployment services and central monitoring system 21

22 What Worked IT Security well covered through single supplier Uniform concept, rules and guidelines are underway Single authority not put in question! Good topic coverage IT architecture document elaborated before tendering Document tree defining work scope at contract signature Engineers are motivated and find adequate solutions quickly In time/in cost with flexible adaptation to changing schedule Integration of existing software systems otherwise impossible No dedicated IT team required Concentrate on processes, strategy and business alignment Future proof technologies! 22

23 Stumbling Blocks Challenge of organization green-field Customers usually have established organization as reference IT project team consisting of supplier & customer employees avoids interfering with organization creation process leads to stalls Legal customer is not de facto customer, but is also a stakeholder! unclear responsibilities, unclear approval process Research community unfamiliar with enterprise IT concepts (The CERN Competency Model) Brainstorming we love to be involved and involve the supplier! Rapid, but checkpointed processes making errors is accepted! Being confronted with completed work only is perceived restrictive We value the difference we are not afraid to throw established schemes over board if they do not fit the need 23

24 Overcoming Coordination Issue 1. IT working group meets on regular basis 1. Ensure that priorities match the systems project plans 2. Allow flexible changes of plans with 1 month preparation time 3. Ensure problems are revealed and traced with the relevant experts 2. Re-prioritized deliverables for individual phases 1. What is needed to get the facility systems up and running 2. What is needed to get the business administration up and running 3. What is needed to install and commission the accelerator 3. Brought in IT coordinator external, unbiased consultant 1. Act as single point of contact among all stakeholders 2. Distills all requirements and ensures uniformity 3. Ensures contractual gaps are identified & addressed pragmatically 24

25 Our Approach A Success? 1. Single IT supplier that covers all technology domains Single source of technology mission accomplished! Has knowledge in all required domains pool is there and tapped! Enterprise knowledge and experience - patterns too rigid 2. Outsource project management of IT project to the supplier Gives guidelines without owning the risk getting better! Owns and carries out the IT development process it could work! Acts as glue between the key-stakeholders consultant as customer 3. Establish a unified and streamlined IT infrastructure Life-line for all key-stakeholders we rely on it Integrate all brought-in systems in progress Supply all end-user and computing platforms - almost there! 25

26 Thank you for the opportunity to present. Your questions please! 26