Case Study. Asset Management - Best Practices TESCO PLC. Asset Management Implementation Study

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1 Asset Management - Best Practices TESCO PLC Asset Management Implementation Study

2 INTRODUCTIONTesco has seen numerous benefits of the Verisae platform over the past three years. The metrics listed are only a small portion of all products and services Tesco leverages across the full Verisae platform and across all Tesco plc international business operations. TESCO PLC Wellyn Garden City, United Kingdom 1 Reduction in duplicate service calls & the need for full time employees (4 $75K equals $300,000 annual savings) Identified inaccuracies in the asset data quality resulting in tax savings & correct depreciation Automated work orders and accurate providers time & attendance (saved 15 mins per $15 for each 15 mins saved equals $750,000 in annual savings) Cost savings from rejected work orders over the past 3 years of Verisae application use (reduction of 75K $7 per invoice to process equals $525,000 in annual savings) Company Profile Tesco PLC is an international grocery and general retailer of consumer goods. It is the 3rd largest retailer in the world with operations in 14 countries and more than 3,700 locations. They operate hyper marts, grocery stores, convenience stores and gas stations and have more than 400,000 employees worldwide. Business Challenges Tesco wanted to allow for the increased growth of their operations and to be able to service those operations regardless of country or location with the same effectiveness. Solution Approach Verisae provided a hosted enterprise application for the complete lifecycle of their maintenance and service automation across all sites within their estate. Technical Situation Tesco wanted to migrate from an existing internal, server based platform with questionable data quality to a web-hosted application which could scale with their business needs and work in multiple countries. Tesco s platform only allowed for some internal staff to access and uses the system on a day to day basis. Products & Services

3 Professional Services, On-going consulting, ASP model, 100% hosted solution comprised of: Asset Management Asset Surveys for more than 1,700 locations EAM Handheld applications EAM Base Equipment/Asset Database Electronic Invoicing Planned Preventative Maintenance (PPM) capability Asset level service Category level service Call center functionality for service provider dispatch On-site kiosk for service technician time and attendance tracking Warranty tracking of equipment Monitoring of Service Provider contractual SLA s Parts pricing Store portal for service requests and work order visibility Equipment downtime monitoring Rate schedules and contract Linked Work Orders Capital expense projects Tracking of misuse/abuse Three (3) Approval levels based on trade and/or dollar amount Definition of preferred providers for trade category for each site Quotes and Estimates Duplicate work order alerts Trouble shooting pop ups AP web service Interface Accrual web service Interface Multi-system integrations Service Partners Verisae worked closely with Tesco s IT group, its operations groups in the United Kingdom, Ireland, Czechoslovakia, Poland, Hungary and Thailand as well as its third party IT provider. Verisae also provided web services integration with Tesco s accounting software provided by SUN. Benefits & Results Tesco has seen numerous benefits of the Verisae application over the past three years. Amongst the financial benefits has been a significant reduction in full time equivalents to manage the paper process associated with their service work flow. That work has been automated and transferred to the more than 300 external service providers and more than 700 internal technicians now able to use the application wherever they might be located. This improved the data quality and the number of reject work orders that did not get processed. Amongst the financial benefits has been a significant reduction in full time equivalents to manage the paper process associated with their service work flow. 2

4 Tesco has also seen the ability to leverage the application across wide geographic and language disparities from the United Kingdom to Thailand. That has resulted in a faster and more accurate reporting of outstanding work, outstanding and not yet invoiced work and other metrics. Verisae s survey teams identified many inaccuracies in the data quality of the assets on hand and the subsequent correction of those asset registries. This has resulted in significant savings in tax depreciation as well as a reduction in associated maintenance costs. 3

5 about Verisae Inc Verisae Global Headquarters 100 North Sixth Street Suite 710A Minneapolis, MN United States of America Phone: Fax: Verisae European Office Golden Cross House 8 Duncannon Street Strand, London, WC2N 4JF UK Phone: +44 (0) Fax: +44 (0) contact@verisae.com Website: How You Can Save Up to 35% of the Money You Now Spend on Energy and Maintenance With Verisae s help, many large, complex organizations can save up to 35% of the money they now spend on energy and maintenance. How you can do it with us. Energy - Through improved energy you can save up to about 15% of your current energy cost. Maintenance - Through improved maintenance you can save about 15% of your current maintenance cost. Energy & Maintenance - By better managing the interrelationships between both energy and maintenance, you can save about 5% of both energy and maintenance cost. Verisae delivers a range of software & services to over 60 clients globally with more than 65,000 daily users including a network of more than 8,000 third party suppliers. Our Apollo platform actively tracks over 2.75 million assets across more than 20,000 sites worldwide.