Fujitsu Forum Munich Managed SAP. The key to optimized SAP operations around the globe 0 FUJITSU LIMITED 2013

Transcription

1 Fujitsu Forum Munich 2013 Managed SAP The key to optimized SAP operations around the globe 0 FUJITSU LIMITED 2013

2 Fujitsu Cloud Underpinning Innovation Education Auto Transportation Energy, Smart Cities Healthcare, Welfare Food, Retail, Primary Industry Environment 1 FUJITSU LIMITED 2013

3 Agenda Managed SAP The Problem Decision "on premise" versus "Managed SAP" why is it important What are the dimensions, a solution needs to address The big picture about Managed SAP The Solution Solution dimensions Solution details Solution delivery Customer value Why Fujitsu Fujitsu IP what makes our solution special Our experience, our competency 5 reasons why to come to us 2 FUJITSU LIMITED 2013

4 Things that keep us awake at nights sound these problems familiar to you? You have a diverse and heterogeneous ERP landscape with varied level of service norms across service providers You can't focus on core competencies and have to re-gain control over multi-vendor services and management You are challenged with lack of standardization & industrialization of IT services across regions and entities Your ERP experts are spending effort on maintenance tasks rather than focusing on business to address strategic challenges 3 FUJITSU LIMITED 2013

5 The Big Picture about Managed SAP Global Enterprise Management s Transparency Compliance Risk Mitigation Reusability Speed Bringing to our global clients the best of Fujitsu 4 FUJITSU LIMITED 2013

6 Fujitsu End-to-End Managed SAP Solution Network Private Cloud Managed Global Enterprise Management s for SAP Remote Infrastructure Management Desk Application One Foundation for SAP Cloud and Support s 5 FUJITSU LIMITED 2013

7 Fujitsu Managed SAP Solution Dimension Managed Desk Stack Application Remote Infrastructure Management Private Cloud Network TfS & Reporting Portal Technology Stack SAP (Databases, Netweaver, Solution Manager) Operating System (Linux, Windows) T3 Data Center (Global Private Cloud Enabled ) Global WAN (VPN, Fibre, Internet) 6 FUJITSU LIMITED 2013

8 Fujitsu Managed SAP Solution Elements A complete production support service offering for SAP global and large regional customers. Network Private Cloud Managed Global Enterprise Management s for SAP Desk Application Our unique distributed delivery platform uses the best and most cost effective skills and resources globally. Fujitsu's global delivery centers have been selected to offer a range of key competitive capabilities to meet customer requirements. Remote Infrastructure Management Governance Risk Mitigation Predictable Levels Local Management COST RISK QUALITY CONSISTENCY FLEXIBILITY ROI GOVERNANCE Bringing to our customers the best Fujitsu has to offer. 7 FUJITSU LIMITED 2013

9 Global Enterprise Management s for SAP End-to-end SAP Outsourcing solution Comprehensive framework which pre-integrates 6 service blocks Managed Mature global distributed delivery platform based on existing and proven Fujitsu delivery and technology capabilities Integrates the Fujitsu SAP IaaS platform with Global Delivery Centers and a single SAP-focused Center with multilingual service desks Network Private Cloud Global Enterprise Management s for SAP Remote Infrastructure Management Desk Application Ensures availability and security of the Fujitsu Global Network through globally distributed access points 8 FUJITSU LIMITED 2013

10 Global Enterprise Management s for SAP Solution Details Our AMS Core Keep it running Keep it up-to-date Global Enterprise Management s for SAP Incident Management Problem Management End User Support (Help) Change Management Release and Deployment Support Configuration Management Validation and Testing Support Preventative Maintenance Monitoring Optional s Request Fulfillment Minor Functional Changes Minor Enhancements Reports Interfaces Minor Technical Updates Minor Package Updates Upgrades & Major Enhancements Deployments HANA & Mobility transformations Organizational Change 9 FUJITSU LIMITED 2013

11 Global Enterprise Mgmt. s for SAP Solution Delivery Framework Providing the IP to integrate Sales, On-Boarding and BaU services for our global customers, through a seamless global support model focused on GDCs and Lead Region engagement. Providing seamless BaU support for production SAP environments that have been implemented by Fujitsu, in conjunction with our GDCs, and transitioned at the completion of implementation. Takeover Post-Implementation Pre-Sales Onboarding BAU Closure Sales Support Due Diligence Infrastructure Migration Application and Data Transition Transition Project Management SAP Implementation Project Implementation Testing and Handover Support Contract Closure Management 10 FUJITSU LIMITED 2013

12 Global Enterprise Mgmt. s for SAP Solution Delivery Assets Managed Management Desk Portal (FSC) Network AMS IaaS RIM Management Infrastructure Report (TfS R) Mgmt. tool Customer SAP Solution Mgr. Global Enterprise Management s Assets Sales and Marketing Indicative Costing Model Costing and Pricing Guideline Bid Support Process Delivery Processes Contact lists Contract Templates 11 FUJITSU LIMITED 2013

13 Global Enterprise Management s for SAP Delivery Process TELEPHONY SYSTEM Region JAPAN Region X Region Y Call: Tel Number JAPAN Call: Tel Number Region X Call: Tel Number Region Y EUC/AMS/RIM/Others EUC/AMS/RIM/Others AMS/RIM Japanese only Other languages English only Regional SD (Level 1) Global Enterprise Management s SD AMS,RIM,DC/ Network (Level 2/3) JAPAN SD EUC Incident Solve FSAS EUC DC JAPAN What subject? AMS/RIM/Other Identify Incident Translate to English KEDB Solve LISBON SD EUC Incident Solve Technology FWEST RIM/Network AMS Change/Problem Management Board What subject? AMS/RIM/Other Identify Incident EUC Resolver GPMO Problem Analysis and Mgmt. FCIPL/Russia AMS KEDB RIM/Network Translate to English THE PHILIPPINES SD (24 7) EUC Incident KMDB KEDB DC 1 DC 2 DC 3 What subject? AMS/RIM/ Identify Incident Others Solve 12 FUJITSU LIMITED 2013

14 Global Tools & Processes Fujitsu tools and methodologies Triole: Process for creating industrialized IT services making them more efficient, reliable and quicker Sense & Respond: Optimizing service delivery by better understanding and responding to client needs Macroscope: Optimizing service delivery by better understanding and responding to client needs APT: Framework to establish unified processes by using automated quality reporting and model driven development Supported by standard processes CMMI SVC LVL 5 v1.3 Model which focuses on process improvement, showing causal analysis and resolution ITIL Process management framework based processes Fujitsu is the first leading IT s provider with Quattro ISO certification Partner ISO 9001 Quality Information Security Customers ISO Environment IT Management ISO ISO Suppliers Employees 13 FUJITSU LIMITED 2013

15 Fujitsu Global Enterprise Management for SAP Value for You One s Catalogue for your SAP s Need? FUJITSU Global Enterprise Management s for SAP 24 7 Managed s One Reporting Portal for performance Reporting? One Point of Contact across IT s? One Contract across IT s? SLA Reporting Contract SPOC 1 s Catalogue 1 Reporting 1 SPOC 1 Contract Fujitsu Global Enterprise Management s 14 FUJITSU LIMITED 2013

16 More than 45,000 application professionals around the world Russia GDC Apps support & development Remote infrastructure management EMEA Ca. 4,800 Japan Ca. 24,400 Americas Ca. 5,300 Philippines GDC India GDC Applications support & development Remote infrastructure management Applications packaging Apps support & development Remote infrastructure management desk BPO APAC excl. Japan Ca. 10, FUJITSU LIMITED 2013

17 Fujitsu Global Data Centers More than 100 Data Centers worldwide 4 USA 3 Canada Sweden 1 Finland UK Denmark Holland 1 5 Germany Switzerland 2 1 Spain 2 China 1 S Korea 66 Japan 1 Thailand 3 Singapore 2 S Africa 9 Australia (as of March 2012) 16 FUJITSU LIMITED 2013

18 41 Years of SAP Experience Global Strategic SAP Partner Siemens leading mainframe technology delivers business critical performance Siemens-Nixdorf ranked #1 European IT Vendor SAP R/3 client/ server solutions Fujitsu Siemens Fujitsu becomes Global Technology Partner First SAP Adaptive Computing concept with FlexFrame for SAP Fujitsu Strengthening the Joint Business by becoming the first Japan based Global Partner Global strategic partnership Truly global end-to-end SAP Technology and Partner R/1 R/2 R/3 Client Server SAP Business Suite SAP NetWeaver Enterprise SOA HANA SAP ERP SAP Bus. Objects SAP B1, SuccessFactors Mobile, Ariba Sybase DB / / FUJITSU LIMITED 2013

19 Top 5 reasons for you to come to us Global Governance Centralized change and decision Govern & Control IT assets across regions Consistent service management across services 1 Standardized and -wide SLAs Desk Application s Remote infrastructure Management s Private Cloud Network s 2 Best-in-class Logistics Global Resources Availability Organizational Flexibility Faster Time to Market Business Continuous s 3 Global Infrastructure Based on ITIL Portals & Real Time Reporting Cost Optimization Optimization of IT assets Mitigate duplicate roles across regions & optimize management effort for global governance Utilization of shared offshore resources Improved Visibility of operational costs and assets 4 Simplified Logistics One negotiating partner, one invoice 5 18 FUJITSU LIMITED 2013

20 Thank you for listening! 19 FUJITSU LIMITED 2013

21 CONTACT: Raphael Ensinger 20 FUJITSU LIMITED 2013

22 21 FUJITSU LIMITED 2013