IGG Agenda 13 th May 2015

Transcription

1 IGG Agenda 13 th May 2015 Minutes from Previous IGG Meeting 14:00 14:05 Review of Action Items :25 CER Update 14:25 14:40 Gemserv Update 14:40 14:55 MRSO Update 14:55 15:10 ESB Networks Update 15:10 15:30 Update 15:30 15:50 AOB 15:50 15:55 Next Steps 15:55-16:00

2 Minutes Minutes from IGG meeting 4 th March 2015 For Approval today

3 IGG Action Items Updated IGG Action List issued in advance of meeting 6 Actions closed since last IGG meeting: 16 IGG Actions carried forward:

4 Update on actions - Closed AP No. Title Org. Assigned to Date Due Date Closed 922 RMDS to provide a list of outstanding approved MCRs including date raised and any previous inclusion in a prioritisation exercise RMDS 04/03/ /03/ ESBN to investigate the addition on UK addresses to BGE Customers ESBN 04/03/ /03/2015 Suppliers to provide feedback to CER on CoS/Debt Transfer Workshops that 945 were held Q Suppliers 10/04/ /04/ CER with the assistance of MRSO to analyse and report back to IGG on the debt flag trends for 2014 CER 08/04/ /04/2015 LTNA Suppliers to review LTNA reports received from ESBN and provide feedback to ESBN on any actual/potential initiatives or action taken in relation to them Suppliers 04/03/ /03/2015 Public Lighting Centrally Managed System - Suppliers to respond to RMDS if they wish to be involved in this programme Suppliers 08/04/ /04/2015

5 Update on actions Open AP No Title Org. Assigned to Date Due Date Raised Notification Address - Suppliers to complete data cleanse & update training material as a preventative measure for future incidents. Suppliers 13/05/ /09/2014 CER to convene a meeting re Disconnection Taskforce actions as well las circulating actions CER 13/05/ /11/2014 CER to review comments on processes from Suppliers (Action 938) and set up a Revenue Protection Workshop. Action 923, 925, 926 to be used as supporting documentation CER 13/05/ /12/ CER to develop terms of reference for Revenue Protection (linked to action 933 CER 13/05/ /01/ Data Protection - ESBN to report back on how the COLE process currently records the moving out of an occupant to identify whether the moved out customer details are retained in the ESBN system. If details are retained data protection concerns need to be investigated ESBN 13/05/ /01/ CER to adjudicate on Supplier's position on the Revenue Code of Practice. CER 13/05/ /01/ Multi-site MPRNs. ESBN to send list of MPRNs with Multi-sites to SSE Airtricity ESBN 13/05/ /01/ CER to clarify whether the draft Retail Code is included in the Compliance and Enforcement Framework. Further details required around the impact of the compliance framework on Suppliers CER 13/05/ /03/2015

6 Update on actions Open(Cont.) AP No. Title Org. Assigned to Date Due Date Raised Gemserv to review the level of detail undertaken by them in the PIR Assurance provided to Suppliers with an objective of making the PIR fit for purpose GEMSERV 13/05/ /03/2015 Customer Reads - Suppliers to review the level of meter read validation they undertake Suppliers 13/05/ /03/2015 Suppliers to revert back to ESBN (via RMDS) detailing how long it will take them to implement the proposed changes for Eircodes as well as any questions or design concerns Suppliers 13/05/ /03/2015 CER/ESBN to review whether the lock moratorium over the Christmas period should apply for IC sites CER/ESBN 13/05/ /03/2015 Notification Address Defect ESBN to provide an update to CER on the Notification Address defect ESBN 13/05/ /04/ Suppliers to provide feedback to CER on the Cooling Off period proposal Suppliers 10/04/ /04/ CER to provide on update on the Vulnerable Customer Initiative CER 13/05/ /04/ Suppliers to respond back to ESBN on the Vulnerable Customer Data Suppliers 15/04/ /04/2015

7 CER Update Industry Governance Group 13 th May 2015

8 MRSO Update Gerry Halligan 13 May 2015

9 Market Message ,000 35, ,000 25,000 20,000 15,000 10,000 5,000 0 Septembe January February March April May June July August October November December r ,930 24,475 26,327 28,580 29,120 26,426 32,371 29,258 26,997 27,646 25,232 19, ,339 27,531 28,279 33,915 30,387 28,754 33,560 31,262 33,495 36,321 35,743 24, ,927 32,316 31,311 30,378 9 esbnetworks.ie

10 Market Message 105L 40,000 35, ,000 25,000 20,000 15,000 10,000 5,000 0 Septembe January February March April May June July August October November December r ,434 19,665 23,585 23,382 25,581 22,922 26,192 25,831 22,357 22,640 22,600 18, ,159 22,308 24,568 28,254 30,517 22,914 28,014 26,735 28,590 28,553 33,776 24, ,833 28,140 26,116 23, esbnetworks.ie

11 COS in-progress 7 th May ,505 Reviewed Monthly Suppliers notified of individual switches outstanding and reason Switch outstanding for Energisation or Token Meter Removal, will not time-out Contact Customer or submit cancellation 18 Switches held due to an existing Open Service Order Nov Dec Jan Feb esbnetworks.ie

12 COS and CoLE Month Explicit CoLE Inferred CoLE Total CoLE Total 010 % Explicit CoLE % Total CoLE Feb-15 5,803 6,449 12,252 32,316 18% 38% Mar-15 5,987 6,162 12,149 31,311 19% 39% Apr-15 4,683 5,952 10,635 30,378 15% 35% 12 esbnetworks.ie

13 Registration Rejections % 3.5% 3.0% % 2.0% 1.5% 1.0% 0.5% 0.0% Septembe January February March April May June July August October November December r % 1.6% 2.2% 2.1% 1.7% 1.8% 2.1% 2.3% 2.7% 2.7% 3.0% 2.5% % 2.0% 2.1% 2.1% 2.4% 2.3% 2.8% 2.6% 2.8% 2.9% 2.5% 2.9% % 2.1% 2.2% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 13 esbnetworks.ie

14 Debt Flagging Feb-15 Mar-15 Apr-15 Total MPRNs received Total CoLEs returned to outgoing supplier Returned for other reason to outgoing supplier (invalid MPRN, switch completed) Valid Debt Flags issued to gaining supplier Total cancelled Valid Debt Flags as % of total COS 1.3% 1.7% 1.5% 14 esbnetworks.ie

15 Debt Flagging Total MPRNs received Valid Debt Flags issued Total Cancelled May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 Total MPRNs received Valid Debt Flags issued Total Cancelled esbnetworks.ie

16 Disputed Reads esbnetworks.ie

17 Total Withdrawal of 310 reads for all Suppliers 2,200 2,000 1,800 Withdrawal of 310 Reads Withdrawals as % of Completions 7.0% 6.0% 1,600 1,549 1, % 1,400 1,200 1, ,059 1,297 1, ,322 1,279 1,197 1,184 1,0921,099 1,050 1, % 3.0% 2.0% % % 17 esbnetworks.ie

18 No. of Objections No. of CoS Completions Objections Erroneous Transfers , No. of Objections CoS Completions , ,000 25, ,000 15,000 10, , esbnetworks.ie

19 Objections Feb-15 Mar-15 Apr-15 No. of Objections Cancellations from Objections Objection s to MRSO Reasons: Uncontactable by phone 1 Written communication COS confirmed Other 1 1 Escalation s esbnetworks.ie

20 ESB Networks Update Theresa O Neill & Carmel O Connor

21 Prepayment Meter Stats Keypad Meter Stats Total installed up to 5 May 2015: 68,480 Total installed in 2015 up to 5 May 2015 : 5,622 Token Meter Stats Total installed up to 6 May 2015 : 11,718 Token Meter Removed calls from 25 Feb 6 May 2015 : 383 (173 due to COS) Token Meter Installation Calls from 25 Feb 6 May 2015 : 0 Token Meter Exchange calls from 25 Feb 6 May 2015 : Footer esbnetworks.ie

22 Multi Site (1 to Many) Issue The issue originated during Market Opening with the original set up of Multi sites e.g. commercial retail blocks and apartment blocks The practice was discontinued several years ago and there is currently a 1:1 relationship only when sites are set up A single SAP Connection Object was set up for the building with multiple MPRNs associated with it The problem is that if an address is changed on one it goes to all the associated MPRNs via multiple market messages This issue has been discussed at previous IGG meetings but was raised again recently by SSE Airtricity ESBN can confirm the following: 3,297 CO/Buildings are associated with 50,597 MPRNs 2,303 CO/Buildings are associated with 32,897 real MPRNs i.e. Energised ESBN have sent each supplier the list of their multisite MPRNs this week Before the end of 2015 ESBN will process the connection objects and MPRNs to: Ensure that the old, created COs are never made live Break the links between multiple COs & MPRNs where all the data is available on the system Site visits will be required for 327 locations to verify data, these 669 MPRNs will take longer to sort 22 Footer esbnetworks.ie

23 Retail Market Design Update Jessica Gregory RMDS 13th May 2015

24 DR 1165 V1.0 Market Design Process Diagrams conversion from ARIS to document format In 2013 a decision was made to exit from ARIS as BPM for Market Design. Project involves converting all Market Documentation from ARIS platform to Visio/Word platform and publishing directly on the RMDS website. The project is being delivered in stages with a new DR for each stage. DR 1165 is for the approval of the final 11 MPDs completing the conversion project As these MPDs were being drafted and converted there were some corrections identified these are highlighted in the DR and also recorded in the History of Changes for each MPD. This DR contains an embedded Conversion Project Close Out Document detailing the entirety of the conversion project. It contains a full document cross reference showing where documents and items previously held in ARIS can now be found on the RMDS website. At Today s Meeting: Classified as RoI Specific at ReMCoWG earlier today. Recommendation for Approval as a DR and fast track to MCR requested at IGG.

25 DR Export Only Supplier Currently there are three categories of Suppliers with the Irish Retail Electricity Market(Self Supplier, Large Supplier and Small Supplier). The proposal is to create a new type of Market Entrant Category within the Retail Market, this Supplier category would be termed Export Only Supplier. Up to 10 Export deminimus/non participant sites can be registered under the single Supplier Unit. If an Export Only Supplier wished to increase the number of export sites to beyond 10 they would be required to requalify to procure and implement the EMMA/TIBCO messaging infrastructure. This would require requalification, assurance and IPT. The Scope of Change to Design Documentation relates to amendments to the Market Assurance and Market Entry Documentation. At Today s Meeting: Classified as RoI Specific at ReMCoWG earlier today. Recommendation for Approval as a DR.

26 DR 1140 V1.0 Introduction of Eircodes into the Retail Market in Ireland What is proposed in DR 1140 The Eircode Project is aiming to have Eircodes available in June 2015 ESB Group have been asked to facilitate the Postcode Project ESB Networks are the first step within the ESB Group in facilitating this process A Data Sharing Agreement is in place between the Eircode Project and ESB Group to allow data from the Central Market System be made available for Eircodes Once Eircodes have been allocated to sites these will be made available back to ESBN where data matching has been possible ESBN have drafted DR1140 outlining what work would need to be done on the Central Market System to allow for the addition of the new Eircode values. ESBN have consolidated responses to questions raised by Suppliers in relation to Eircodes. These questions were raised on foot of Action Item 954 and the responses were sent to all Participants on 05 May The ESBN information will hopefully provide sufficient clarifications to discuss further and approve the proposed solution held within DR1140 at todays meeting. At Today s Meeting: Recommendation for Approval

27 DR1167 Public Lighting Proposal (Place Holder) A Public Lighting Workshop was held at the CER offices on the 21st April 2015 Minutes for the meeting/workshop were issued to all attendees on A possible solution was identified at the workshop involving additional burn hour calendars. Once stakeholders identify a suitable design, the holding DR will be populated and travel through the existing Retail Market Change Control Process. All involved stakeholders will be involved in the approval process. At Today s Meeting: For Information only

28 Market Releases Non Schema Release 2015 MCR Title Detail Delivered by MCR MM to be added to Messages Tab on Extranet ESBN have confirmed a possible Q Delivery ESBN - NSR/MMR MCR1151 Add the Meter Multiplier and Meter Category code value for each relevant MPRN to the COM_REG and DOM_REG files available on the Secure File ESBN have confirmed a possible Q Delivery. ESBN - NSR/MMR Non Schema Release 2015 Assurance Strategy Requires IGG Participant approval Following IGG approval, CER will be asked for approval. RMDS, with the assistance of Gemserv, will co-ordinate Assurance activities for the remainder of the year All details, including the assurance strategy will be published on the RMDS website.

29 Market Releases 2nd Minor Market Release 2015 MCR Title Detail Delivered by Delivery Date MCR 1149 Request that Suppliers ensure that they submit only one active COLE 016MM for an MPRN WP and Documentation changes to be performed. WP is currently in practice. RMDS - MMR MCR 1156 Cancellation Reason Code OS on 111A MM Once approved hope to be included in MMR RMDS - MMR MCR 1165 Non Conformances Market Design Process Diagrams Changes to 7 MPDs, MPD 01, MPD 02, MPD , MPD 10, MPD 11, MPD & MPD 35. RMDS - MMR Final 11 MPDs. Minor cosmetic changes as well as minor errors identified during the preparation for the Smart Metering Workshops. RMDS - MMR

30 Market Releases TIBCO All details delivered by TIBCO programme and TIBCO workshop 1 and 2. Schema Release MCR Automated Debt Flagging Solution MCR Introduction of Flag into the Market Design to identify Sites with Essential Plant MCR 1133 working practice for group unmetered Debt flagging (non-schema) TIBCO / Schema Release 2015 Area Assurance Strategy WG approval SG approval Publicised Schema Release Co-ordinated Assurance Strategy being drafted & reviewed by Assurance Team 20 May May 2015 By 31 May 2015 TIBCO High Level Assurance Plan May June October November Strategy Implement Evaluate RA Review Go Live

31 Action Item 922 Supplier Response to Action Item 922 MCR MP1 MP2 MP3 MP4 MCR 1135 Relevant Relevant MCR 1114 Relevant Withdraw MCR 1096 Relevant Relevant MCR 1001 Relevant Withdraw Relevant Next Steps MCR 0176 Not Relevant Relevant Relevant MCR 0175 Relevant Relevant Relevant MCR 0073 Not Relevant Withdraw Relevant MCR 0069 Relevant Withdraw MCR 0062 Withdraw Relevant Items which unilaterally indicated as relevant retained. No unilateral withdraw/non relevant MCR. MCR 73 first name mandatory is only one with 2 withdraw/non relevant. Should all MCRs be brought to IGG for re-contextualisation? Another market sweep for more responses? 13 TH May 2015

32 Other LTCA CER to provide a position on the external auditor following ESBN response to CER questions. RMDS Website - Private/Sensitive Information RMDS is in the process of building a private website which will sit behind their existing website. Due for delivery 22nd May 2015 It will function similarly to the Smart Metering private site which RMDS built. Private document repository Private project/working information pages Login/password required per organisation and administered by RMDS. RMDS will run an access exercise in the next few weeks for all Participants. Private ReMCoDS documents can also be housed on the website. ROI Assurance Body Appointment An EU tender process led to the publication of a contract notice in the EU Journal (OJEU) during October RFT s were submitted to all applicants Gemserv, through rigorous evaluation, was selected as the Assurance Body for a 3 year period beginning April 2015 March 2018

33 Upcoming Outages for ROI

34 IGG Meeting AOB

35 Next Steps Diary dates for next IGG meeting: Wednesday 8 th July Dublin Dates included on Calendar of Events on RMDS website

36 Next Steps Diary Dates for next Conference Call: Wednesday 10 th June 2015 Dates included on Calendar of Events on RMDS website Call details are as follows: Ireland Local Call Dial-In Number: Std International Dial-In Number: +44 (0) Conference code:

37 Thank You