Topic: Capital Markets Business Process Outsourcing (BPO)
|
|
- Elinor Franklin
- 6 years ago
- Views:
Transcription
1 Topic: Capital Markets Business Process Outsourcing (BPO) Banking, Financial Services, and Insurance (BFSI) Outsourcing Report: February 2012 Preview Deck
2 Our research offerings for global services Subscription information The full report is included in the following subscription(s) Banking, financial services, insurance In addition to published research, a subscription may include analyst inquiry, data cuts, and other services If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us: info@everestgrp.com Market Vista Global services tracking across functions, sourcing models, locations, and service providers industry tracking reports also available Banking, financial services, insurance Information technology Global sourcing Finance & accounting Human resources Service provider Intelligence Procurement Recruitment process Transaction Intelligence Custom research capabilities Benchmarking Pricing, delivery model, skill portfolio Peer analysis Scope, sourcing models, locations Locations Cost, skills, sustainability, portfolio Tracking services Service providers, locations, risk Other Market intelligence, service provider capabilities, technologies 2
3 Table of contents (page 1 of 2) Topic Page no. Background and context 5 Executive summary 9 Section I: Market size and growth 12 Summary 13 Market size 14 Market growth 15 Market potential 16 Adoption by region 17 BPO drivers and challenges 18 Section II: BPO maturity by LoB, trade-lifecycle, and asset classes 21 Summary 22 BPO maturity by LoB 25 BPO maturity by trade lifecycle 29 BPO maturity by asset class 32 Section III: Solution characteristics 34 Summary 35 Scope and term of BPO contracts 36 Technology models 37 Pricing structures 38 Key performance metrics 39 Global sourcing 40 3
4 Table of contents (page 2 of 2) Topic Page no. Section IV: Service provider landscape 42 Summary 43 Classification of service providers 44 Assessment by scale 47 Assessment by scope 48 Assessment by delivery footprint 49 Key investments 50 Key success factors for the future 52 Appendix 53 Service provider investments 54 Glossary of terms 57 Q1-Q BFSI Outsourcing research agenda 60 Research references 63 4
5 Background and scope of the research Background of the research The global capital markets BPO industry is growing at a fast pace of 25 percent annually. This is despite the downturn in capital markets around the world after the financial crisis of Regardless of the pressures that financial institutions face in a volatile macroeconomic environment, the key benefits of capital markets BPO, such as cost reduction, operational excellence, and improved regulatory and risk management, remain strong attractions. However, changing global economic conditions and buyers priorities are leading to differences in adoption across various geographies, asset classes, and lines of business. Solution characteristics are changing along multiple dimensions such as average term, use of technology, and use of global sourcing to respond to changing demands. Service providers are also innovating to increase their capabilities to serve this growing market which has a large untapped potential. In this research, we analyze the current trends and the future outlook for third-party BPO services for the global capital markets industry. We focus on: Market size and growth trends in capital markets BPO, market potential, and key drivers and challenges BPO maturity by LoB, trade-lifecycle, and asset classes Solution characteristics including scope and contract term, technology models, pricing structures, performance metrics, and global sourcing Assessment of global third-party service provider landscape by scale, scope, delivery footprint, and investments Scope of this report The focus of this report is on the global third-party capital markets BPO industry This report focuses on third-party capital markets BPO and does not include shared services or captives From a scope perspective, this report provides coverage of the non-voice and industry specific BPO in capital markets across the back, middle, and front office. It does not include horizontal business processes, such as horizontal F&A, HR, and procurement This report leverages the following sources of information: Operational profiles of 11 capital markets BPO service providers including Capgemini, eclerx, EXL Service, Genpact, HP, HCL, Infosys, Syntel, TCS, Wipro, and WNS Executive-level interviews with leading capital markets BPO service providers and buyers More than 100 publicly announced capital markets BPO contracts signed up to September 2011 Everest Group s experience and IP in the capital markets BPO industry 5
6 Overview and abbreviated summary of key messages (page 1 of 2) This report examines the global third-party capital markets BPO industry. It focuses on market size and growth trends in capital markets BPO, market potential, key drivers and challenges. It also looks at BPO maturity by LoB, trade-lifecycle, and asset classes, solution characteristics including scope and contract term, technology models, pricing structures, performance metrics, and global sourcing. It also provides an assessment of the global third-party service provider landscape by scale, scope, delivery footprint, and investments. Some of the findings in this report, among others, are: Market size and growth Capital markets BPO is a US$4-6 billion market growing at 25 percent annually, making it the fastest growing BFSI BPO segment, albeit at a smaller base The current penetration levels for capital markets BPO are extremely low, implying significant value creation potential BPO maturity by LoB, tradelifecycle, and asset classes Adoption by LOBs. There is a near equal split of capital markets BPO across the four LOBs in capital markets Adoption by trade life cycle. Back-office processes are most mature from a BPO perspective. Several mid-office processes are also maturing. Front-office processes are the least mature, though research and analytics related processes are increasingly outsourced Adoption by asset class. Equities and fixed income are the dominant asset classes in terms of BPO adoption. Adoption in FX trading is also increasing. BPO adoption in money market securities and OTC derivatives is low 6
7 Overview and abbreviated summary of key messages (page 2 of 2) Solution characteristics Role of technology in capital markets BPO is limited services are primarily delivered using existing client technology. However, demand for integrated technology and operations is increasing While input / FTE-based pricing continues to be dominant, adoption of output-based pricing is showing a rising trend in capital markets BPO contracts Service provider landscape The service provider landscape for capital markets BPO is fragmented and includes players with a FTE-centric delivery model (ITO-centric players, BPO-centric players, and KPO specialists) and technology-centric model (diversified financial institutions and platform-based providers) The people-centric and technology-centric delivery models are also starting to converge, with most BPO providers investing in building holistic people-processtechnology solutions 7
8 This study offers a deep dive into key aspects of capital markets BPO Capital markets BPO snapshot over time BPO maturity assessment by LoB, trade lifecycle, and asset class Distribution of market size in capital markets BPO sub-segments US$ billion Brokerage XX% 100% = XX XX% Asset management Asset management trends and outlook: Trend of trading through portfolio of simple assets or through alternative investments rather than complex, structured products Greater investment in emerging economies Impact of regulation on reporting methods and taxes on offshoring Growing popularity of Exchange Traded Funds (ETFs) as they provide a lower cost, tax efficient, and transparent investment route Increasing M&A activity in the segment (Q1 and Q2 2011) XX% Custody and fund administration XX% Investment banking BPO implications: Greater demand for research into various asset classes, investment models, and alternative investments Development of greater onshore capability to meet regulations and save tax when disposing off U.S.-based investments (FATCA related) Need of capabilities for handling emerging economy regulations, besides those for developed economies Opportunities in the middle office for integrating reporting and operations with custodians, fund managers, clients, and regulators Key characteristics of capital markets BPO solutions Preferred technology models in capital markets BPO Larger, bulge-bracket financial institutions typically have more complex technology environments that are highly resistant to change Complexity of technology environment High Low Augmentation (Standardized boltons / technology wrappers ) Platform-Play (BPaaS / ASP) Low Tie-and-Run (Client / legacy environment) Hybrid (Mixed model) High Complexity of operating environment Complexity of asset classes, level of standardization, scale of trading portfolios influence preferences for technology transformation Typical for large financial majors Significant technology investments and reluctance to experiment with new solutions Typical for mid-market buyers Greater appetite to embrace BPO technology solutions However, lower scale does not necessarily translate to lower operating complexity Comprehensive service provider assessment along scale and scope dimensions Scale of capital markets BPO operations More than XX FTEs Less than XX FTEs Service Provider K Service Provider A Primarily focused on one LoB Service Provider G Service Provider F Service Provider B Service Provider J Service Provider D Service Provider C Scope of capital markets BPO operations Service Provider L Service Provider H Service Provider I Broad coverage across all capital market LoBs Source: Everest Group (2012) 8
9 Appendix: Additional BFSI BPO research references The following documents are recommended for additional insight on the topic covered in this Research Report. The recommended documents either provide additional details on the topic or complementary content that may be of interest 1. Role of Global Sourcing in FS BPO (ERI R-0529); This report examines the various global sourcing trends in FS BPO, across banking, capital markets and insurance. The report provides the reader with an accurate overview and clear identification of trends observed 2. FS BPO Service Provider Profile Compendium (ERI R-0523); This compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the FS BPO market. Each four to five page service provider profile provides a comprehensive picture of their service suite, scale of operations, technology landscape, recent developments, and delivery locations across all financial services segments including banking, capital markets, and insurance 3. Application Outsourcing (AO) in Capital Markets PEAK into the Evolving Service Provider Landscape (EGR R-0623a)2011. This research analyzes the capabilities of 21 leading AO service providers serving the global capital markets sector. These providers were mapped on Everest Group s Performance Experience Ability Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to a provider s capability and market success. 4. IT Application Outsourcing (AO) in Capital Markets Trends and Future Outlook (EGR R-0621); This report focuses on trends in the BFSI vertical across three areas outsourcing transactions, captive market analysis, and service provider activity and deals For more information on this and other research published by the Everest Group, please contact us: Saurabh Gupta, Vice President: Rajesh Ranjan, Vice President: Rishabh Gupta, Senior Research Analyst: FS BPO Team: saurabh.gupta@everestgrp.com rajesh.ranjan@everestgrp.com rishabh.gupta@everestgrp.com FSBPOresearch@everestgrp.com Everest Group Two Galleria Tower Noel Road, Suite 2100 Dallas, TX Phone: info@everestgrp.com 9
10 About Everest Group Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories. For more information, please visit and research.everestgrp.com. 10
11 Everest Group Leading clients from insight to action. Everest Group locations Dallas: Headquarters New York: Toronto: London: Delhi: research.everestgrp.com 11
Topic: Benefits Administration Outsourcing (BAO) Service Provider Profile Compendium
Topic: Benefits Administration Outsourcing (BAO) Service Provider Profile Compendium Human Resources Outsourcing (HRO) Report: January 2012 Preview Deck Our research offerings for global services Subscription
More informationTopic: Benefits Administration Outsourcing (BAO) Service Provider Landscape with PEAK Matrix TM Assessment 2014
Topic: Benefits Administration Outsourcing (BAO) Service Provider Landscape with PEAK Matrix TM Assessment 2014 Human Resources Outsourcing (HRO) Market Report: July 2014 Preview Deck Our research offerings
More informationBanking, Financial Services, and Insurance (BFSI) Outsourcing Report: June 2011 Preview Deck
Banking, Financial Services, and Insurance (BFSI) Outsourcing Report: June 2011 Preview Deck Topic: IT Applications Outsourcing in Banking Trends and Future Outlook Background and scope of the research
More informationRecord-to-Report (R2R) BPO Service Provider Landscape with PEAK Matrix TM Assessment 2015
Record-to-Report (R2R) BPO Service Provider Landscape with PEAK Matrix TM Assessment 2015 Finance & Accounting Outsourcing (FAO) Market Report: January 2015 Preview Deck Our research offerings for global
More informationTopic: Infrastructure Outsourcing (IO) Annual Report 2013: Automating the Next Horizon
Topic: Infrastructure Outsourcing (IO) Annual Report 2013: Automating the Next Horizon Information Technology Outsourcing (ITO) Annual Report: November 2013 Preview Deck Our research offerings for global
More informationHealthcare Payer BPO Annual Report: From Cost Reduction to Value-driven Outsourcing Moving on Up
Healthcare Payer BPO Annual Report: From Cost Reduction to Value-driven Outsourcing Moving on Up Healthcare and Life Sciences BPS Market Report August 2016 Preview Deck Our research offerings for global
More informationTopic: Application Outsourcing (AO) Annual Report 2013: Declining Productivity Rising Anti-incumbency
Topic: Application Outsourcing (AO) Annual Report 2013: Declining Productivity Rising Anti-incumbency Information Technology Outsourcing (ITO) Annual Report: September 2013 Our research offerings for global
More informationEverest Group PEAK Matrix for capital markets BPO
Everest Group PEAK Matrix for capital markets BPO Focus on TCS December 2012 Copyright 2012, Everest Global, Inc. Introduction and scope Everest Group recently released its report titled A PEAK into the
More informationIT Outsourcing (ITO) in the Healthcare Provider Industry Annual Report 2015: Building a Coherent Value Proposition
IT Outsourcing (ITO) in the Healthcare Provider Industry Annual Report 2015: Building a Coherent Value Proposition Healthcare & Life Sciences IT Annual Report: January 2016 Preview Deck EGR-2016-12-PD-1674
More informationMulti-Country Payroll Outsourcing (MCPO) Annual Report 2017 Evolution of Drivers and Enablers in a Rapidly-growing Market
Multi-Country Payroll Outsourcing (MCPO) Annual Report 2017 Evolution of Drivers and Enablers in a Rapidly-growing Market Human Resources Outsourcing (HRO) Annual Report July 2017 Preview Deck Our research
More informationContact Center Outsourcing Annual Report 2017 Disruption is Here: The End of Contact Centers as We Know Them
Contact Center Outsourcing Annual Report 2017 Disruption is Here: The End of Contact Centers as We Know Them Contact Center Outsourcing (CCO) Annual Report August 2017: Preview Deck Our research offerings
More informationGlobal HR Outsourcing Trends Handbook 2016
Global HR Outsourcing Trends Handbook 2016 Human Resources Outsourcing (HRO) November 2016 Preview Deck Our research offerings for global services Market Vista Global services tracking across functions,
More informationBenefits Administration Outsourcing (BAO) Service Provider Profile Compendium 2016
Benefits Administration Outsourcing (BAO) Service Provider Profile Compendium 2016 Human Resources Outsourcing (HRO) Market Report September 2016 Preview Deck Copyright 2016, Everest Global, Inc. Our research
More informationDigital Effectiveness in U.S. Retail Banking Introducing the APEX Matrix to Identify the Digital Banking Leaders
Digital Effectiveness in U.S. Retail Banking Introducing the APEX Matrix to Identify the Digital Banking Leaders BFSI ITO and Application & Digital Services Market Report: July 2015 Preview Deck Our research
More informationTopic: IT Services Delivery from the U.S.: Making Location Decisions as Onshoring Increases
Topic: IT Services Delivery from the U.S.: Making Location Decisions as Onshoring Increases Locations Insider (LI) Market Report: September 2016 Preview Deck Our research offerings for global services
More informationRevenue Cycle Management (RCM) Outsourcing Annual Report 2016: Growth on the Back of Declining Provider Margins
Revenue Cycle Management (RCM) Outsourcing Annual Report 2016: Growth on the Back of Declining Provider Margins Healthcare and Life Sciences (HLS) BPS Annual Report December 2016 Preview Deck Our research
More informationNearshore Europe Banking BPS Market: Will Europe Bank on Nearshore?
Nearshore Europe Banking BPS Market: Will Europe Bank on Nearshore? Locations Insider (LI) Market Report: September 2016 Preview Deck Our research offerings for global services Market Vista Global services
More informationProcurement Outsourcing (PO) Market Update: June 2010 Preview Deck
Procurement Outsourcing (PO) Market Update: June 2010 Preview Deck Topic: The Dynamic PO Supplier Landscape Evolving From Segment Focus to End-To-End Capabilities Background and methodology of the research
More informationGlobal Services Trends in Q2 2017
Global Services Trends in Q2 2017 April-June 2017 Market Vista : Buyer Geography Trends Complimentary Abstract / Table of Contents Copyright 2017, Everest Global, Inc. Our research offerings for global
More informationDigital Services PEAK Matrix Assessment and Market Trends 2017: Redefining Customer Experience with Digital
Digital Services PEAK Matrix Assessment and Market Trends 2017: Redefining Customer Experience with Digital Digital Services Market Report September 2017:Complimentary Abstract / Table of Contents Our
More informationRecruitment Process Outsourcing (RPO) Service Provider Profile Compendium 2016
Recruitment Process Outsourcing (RPO) Service Provider Profile Compendium 2016 Recruitment Process Outsourcing (RPO) Market Report November 2016 Preview Deck Our research offerings for global services
More informationEverest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO
Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Focus on OnProcess Technology February 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and
More informationFuture Readiness of GIC Talent Models
Future Readiness of GIC Talent Models Global Sourcing (GS) Market Report October 2016 Preview Deck Our research offerings for global services Market Vista Global services tracking across functions, sourcing
More informationSoftware Product Engineering Services Market Trends and Services PEAK Matrix Assessment: Adapting to the New Normal
R Software Product Engineering Services Market Trends and Services PEAK Matrix Assessment: Adapting to the New Normal Engineering Services (ES) Market Report December 2017: Complimentary Abstract / Table
More informationRecruitment Process Outsourcing (RPO) Service Provider Profile Compendium 2017
Recruitment Process Outsourcing (RPO) Service Provider Profile Compendium 2017 Recruitment Process Outsourcing (RPO) Market Report June 2017 Preview Deck Our research offerings for global services Market
More informationDigital Effectiveness in U.S. Retail Banking APEX Matrix Assessment to Identify the Digital Banking Leaders
Digital Effectiveness in U.S. Retail Banking APEX Matrix Assessment to Identify the Digital Banking Leaders BFSI ITO and Application & Digital Services Market Report: June 2016 Preview Deck Our research
More informationBusiness Process Services Delivery Automation (BPSDA) State of the Market Report 2017
Business Process Services Delivery Automation (BPSDA) State of the Market Report 2017 Service Optimization Technologies (SOT) & Business Process Services (BPS) Market Report November 2017 Complimentary
More informationPoland Tier-2/3 Cities: Complementing Tier-1 Cities or Carving a Niche for Digital Services?
R Poland Tier-2/3 Cities: Complementing Tier-1 Cities or Carving a Niche for Digital Services? Locations Insider (LI) Market Report December 2017: Complimentary Abstract / Table of Contents Our research
More informationEverest Group PEAK Matrix TM for Banking BPO Service Providers
Everest Group PEAK Matrix TM for Banking BPO Service Providers Focus on Wipro October 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Wipro
More informationEverest Group PEAK Matrix for Order-to-Cash (O2C) BPO Service Providers
Everest Group PEAK Matrix for Order-to-Cash (O2C) BPO Service Providers Focus on Infosys February 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationHealthcare Provider IT Services Service Provider Landscape with Services PEAK Matrix Assessment 2017
R Healthcare Provider IT Services Service Provider Landscape with Services PEAK Matrix Assessment 2017 Focus on Optum December 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for
More informationEverest Group PEAK Matrix for Healthcare Payer IT Service Providers
Everest Group PEAK Matrix for Healthcare Payer IT Service Providers Focus on Wipro October 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution by
More informationEnterprise Cloud Adoption Survey 2013: Summary of Results
Enterprise Cloud Adoption Survey 2013: Summary of Results March 2013 Content Executive summary Detailed findings Appendix demographics 2 Context and methodology Context and objectives Cloud Connect and
More informationEverest Group PEAK Matrix for Capital markets BPO Service Providers
Everest Group PEAK Matrix for Capital markets BPO Service Providers Focus on TCS October 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution by TCS
More informationEverest Group PEAK Matrix for Banking AO Service Providers
Everest Group PEAK Matrix for Banking AO Service Providers Focus on TCS July 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution by TCS Background
More informationBusiness Process Services Delivery Automation (BPSDA) Service Provider Profile Compendium 2017
Business Process Services Delivery Automation (BPSDA) Service Provider Profile Compendium 2017 Service Optimization Technologies (SOT) & Business Process Services (BPS) Market Report September 2017: Complimentary
More informationArtificial Intelligence in Global Services State of the Market Report 2017
Artificial Intelligence in Global Services State of the Market Report 2017 Service Optimization Technologies (SOT) Market Report October 2017: Complimentary Abstract / Table of Contents Our research offerings
More informationEverest Group PEAK Matrix for FAO Service Providers
Everest Group PEAK Matrix for FAO Service Providers Focus on TCS Report: July 2012 Introduction and scope Everest Group recently released its Finance and Accounting Outsourcing (FAO) Service Provider Landscape
More informationEverest Group Services PEAK Matrix for Healthcare Consulting Service Providers
Everest Group Services PEAK Matrix for Healthcare Consulting Service Providers Focus on Optum December 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationEvolving Growth Strategies for Offshore BPO Suppliers
2008 EVOLVING GROWTH STRATEGIES FOR OFFSHORE BPO SUPPLIERS Evolving Growth Strategies for Offshore BPO Suppliers What are the key questions and critical elements of strategic decision-making in developing
More informationEverest Group s PEAK Matrix for Independent Testing Services
Everest Group s PEAK Matrix for Independent Testing Services Focus on TCS June 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution by TCS Introduction
More informationNext generation themes and value creation for GICs. Mario Tucci Senior Partner Martin Bouza Senior Partner
Next generation themes and value creation for GICs Mario Tucci Senior Partner Martin Bouza Senior Partner Which are the challenges for Global Services in Latin America? We Help enterprises regionally to
More informationEverest Group PEAK Matrix for Capital markets BPO Service Providers
Everest Group PEAK Matrix for Capital markets BPO Service Providers Focus on Wipro October 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution by
More informationThe Paradox of FAO Adoption in SMBs
2012 AN EVEREST GROUP REPORT The Paradox of FAO Adoption in SMBs BPaaS Emerging as the Answer Saurabh Gupta, Vice President, BPO Research Copyright 2012, Everest Global, Inc. All rights reserved. r e s
More informationEverest Group PEAK Matrix for SCM Service Providers
Everest Group PEAK Matrix for SCM Service Providers Focus on TCS May 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution by TCS EGR-2017-1-E-2162
More informationEverest Group PEAK Matrix for Business Process Services Delivery Automation
Everest Group PEAK Matrix for Business Process Services Delivery Automation Focus on Wipro July 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationCloud Enablement Services Market Trends and Services PEAK Matrix Assessment 2018: Containers and SDI Gathering Steam
R Cloud Enablement Services Market Trends and Services PEAK Matrix Assessment 2018: Containers and SDI Gathering Steam Focus on TCS December 2017 Copyright 2017 Everest Global, Inc. This document has been
More informationEverest Group Services PEAK Matrix for Healthcare Payer BPO Service Providers
R Everest Group Services PEAK Matrix for Healthcare Payer BPO Service Providers Focus on Conduent December 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and
More informationInformation Technology Outsourcing (ITO) Benchmarking Report: October 2008 Methodology Overview
Information Technology Outsourcing (ITO) Benchmarking Report: October 2008 Methodology Overview Topic: Everest Approach to Infrastructure Price Benchmarking Agenda The goal of price benchmarking IT Infrastructure
More informationEverest Group PEAK Matrix for SCM Service Providers
Everest Group PEAK Matrix for SCM Service Providers Focus on Accenture July 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture Introduction
More informationEverest Group PEAK Matrix for Healthcare Payer BPO Service Providers
Everest Group PEAK Matrix for Healthcare Payer BPO Service Providers Focus on Conduent March 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationApplication Outsourcing
NEAT EVALUATION FOR INFOSYS: Application Outsourcing Market Segments: Overall & Application Development Focus This document presents Infosys with the NelsonHall NEAT vendor evaluation for Application Outsourcing
More informationTopic: Everest Group s PEAK Matrix TM for Banking AO Service Providers
Topic: Everest Group s PEAK Matrix TM for Banking AO Service Providers Focus on Wipro July 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by
More informationEverest Group PEAK Matrix for Finance and Accounting Outsourcing (FAO) Service Providers
Everest Group PEAK Matrix for Finance and Accounting Outsourcing (FAO) Service Providers Focus on TCS November 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use
More informationEverest Group PEAK Matrix for IoT Service Providers
R Everest Group PEAK Matrix for IoT Service Providers Focus on DXC Technology December 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution by DXC
More informationSLK Analytics and Reporting BPS in Banking
SLK Analytics and Reporting BPS in Banking Vendor Assessment Report Abstract October 2015 by Andy Efstathiou Director NelsonHall 8 pages Who Is This Vendor Assessment For? NelsonHall s Analytics and Reporting
More informationThe Accenture 2011 High Performance Finance Study. Redefining High Performance in the Insurance Finance Function
The Accenture 2011 High Performance Finance Study Redefining High Performance in the Insurance Finance Function Contents Introduction Introduction 03 Delivering greater value to the enterprise 09 Dealing
More informationEverest Group PEAK Matrix for Finance and Accounting Outsourcing (FAO) Service Providers
Everest Group PEAK Matrix for Finance and Accounting Outsourcing (FAO) Service Providers Focus on Accenture November 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive
More informationTopic: Everest Group s PEAK Matrix TM for Capital Markets AO Service Providers
Topic: Everest Group s PEAK Matrix TM for Capital Markets AO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationSAP HANA & S/4HANA Services
NEAT EVALUATION FOR WIPRO: SAP HANA & S/4HANA Services Market Segment: Overall Introduction This is a custom report for Wipro presenting the findings of the NelsonHall NEAT vendor evaluation for SAP HANA
More informationOPERATOR STRATEGIES FOR THE esim ERA: OPPORTUNITIES IN DEVICE BUNDLING, SALES CHANNELS AND WHOLESALE
RESEARCH STRATEGY REPORT OPERATOR STRATEGIES FOR THE esim ERA: OPPORTUNITIES IN DEVICE BUNDLING, SALES CHANNELS AND WHOLESALE KEREM ARSAL analysysmason.com About this report An esim is an embedded (although
More informationValue Creation through Outsourced Investment Research Services. Capgemini s buy-side, sell-side and independant research provider services
Business Process Outsourcing the way we do it Value Creation through Outsourced Investment Research Services Capgemini s buy-side, sell-side and independant research provider services Value Creation through
More information2Q17 analysis KPMG.com
Global IT-BPO outsourcing deals analysis 2Q17 analysis KPMG.com About global IT-BPO outsourcing deals analysis KPMG s Shared Services and Outsourcing Advisory (SSOA) practice publishes a quarterly analysis
More informationIDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment
IDC MarketScape IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment Mary Wardley THIS IDC MARKETSCAPE EXCERPT FEATURES: INCONTACT IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape
More informationEverest Group PEAK Matrix for PO Service Providers
Everest Group PEAK Matrix for PO Service Providers Focus on Accenture July 2017 Copyright 2017 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture Introduction
More information3Q17 analysis KPMG.com
Global IT-BPO outsourcing deals analysis 3Q17 analysis KPMG.com About global IT-BPO outsourcing deals analysis KPMG s Shared Services and Outsourcing Advisory (SSOA) practice publishes a quarterly analysis
More informationSimCorp s Product Positioning. SimCorp Capital Market day 27/5 2009
SimCorp s Product Positioning SimCorp Capital Market day 27/5 2009 Scalability positioned for growth 2 February 2009 Know-how based development organisation Front Office Middle Office Back Office Portfolio
More informationShared Services in the Financial Services Industry: An Operating Model to Reach Strategic Goals
Shared Services in the Financial Services Industry: An Operating Model to Reach Strategic Goals Financial institutions have sought to enhance back- and middle office operations to deliver sustainable cost
More informationProspectus ENTERPRISE CUSTOMER COMMUNICATIONS TRENDS & STRATEGIES FROM AROUND THE GLOBE
Prospectus ENTERPRISE CUSTOMER COMMUNICATIONS TRENDS & STRATEGIES FROM AROUND THE GLOBE Report Introduction The customer communications market is in a state of flux in many regions of the world. New channels
More informationRPO Market Summary... Page 2 NEAT Evaluation for RPO... Page 5 Vendor Analysis Summary for ADP.. Page 9
NEAT EVALUATION FOR ADP: RPO RPO Market Summary... Page 2 NEAT Evaluation for RPO.... Page 5 Vendor Analysis Summary for ADP.. Page 9 NelsonHall 2016 1 July 2016 RPO Market Summary Overview A healthy market
More informationSAP HANA & S/4HANA Services
NEAT EVALUATION FOR INFOSYS: SAP HANA & S/4HANA Services Market Segments: Overall, SAP HANA Focus, S/4HANA Focus Introduction This is a custom report for Infosys presenting the findings of the NelsonHall
More informationInfosys BPO. Amitabh Chaudhry. Infosys BPO - CEO
Infosys BPO Amitabh Chaudhry Infosys BPO - CEO Safe Harbor Certain statements made here concerning Infosys future growth prospects are forward-looking statements which involve a number of risks and uncertainties
More informationCareer opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London
Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London About Wolters Kluwer Financial Services Wolters Kluwer
More informationIMPACT OF AUTONOMICS ON THE OUTSOURCING INDUSTRY
Outsourcing Advisor Symposium IMPACT OF AUTONOMICS ON THE OUTSOURCING INDUSTRY The Pierre Hotel 2 East 61st Street New York City June 4, 2014 Autonomics and automation are disrupting the outsourcing ecosystem
More informationBusiness Process Transformation to Deliver World Class Outcomes
Business Process Outsourcing the way we do it Business Process Transformation to Deliver World Class Outcomes Driving transformation across business units, across borders, and across disciplines requires
More informationFixed mobile convergence in enterprise voice in Europe: forecasts
Research report Fixed mobile convergence in enterprise voice in Europe: forecasts 2008 2013 Margaret Hopkins and Tony Lavender November 2008 Contents [1] 2 Contents Slide no. 4. Document map Executive
More informationRobotic Process Automation in Insurance. An ACORD/Capgemini Perspective
Robotic Process Automation in Insurance An ACORD/Capgemini Perspective A New Era in Insurance Insurers have been accustomed to the current market realities of relatively low premium growth, rising loss
More informationAn Overview of Global R&D Benchmarking Service Zinnov LLC
An Overview of Global R&D Benchmarking Service Zinnov LLC This document is solely for the use of Zinnov client and Zinnov personnel. No part of it may be circulated, quoted, or reproduced for distribution
More informationIndia s IT Industry in the 21 st Century: Vanguard of the Services Export Revolution
India s IT Industry in the 21 st Century: Vanguard of the Services Export Revolution ICRIER-KAS Seminar 14 June, 2012 Som Mittal President, NASSCOM NASSCOM: Driving thought leadership and collaboration
More informationONE OF THE BIGGEST DECISIONS YOU WILL MAKE FOR THE NEXT 5-10 YEARS - HOW TO BALANCE BUSINESS PROCESS GLOBALIZATION AND TRANSFORMATION
HACKETT ENTERPRISE STRATEGY SERIES May 3, 2007 ONE OF THE BIGGEST DECISIONS YOU WILL MAKE FOR THE NEXT 5-10 YEARS - HOW TO BALANCE BUSINESS PROCESS GLOBALIZATION AND TRANSFORMATION Business Process Globalization
More informationHow can regulatory affairs drive greater value for the patient and for the business?
How can regulatory affairs drive greater value for the patient and for the business? Exploring the key considerations How do you combat the rising costs of regulatory affairs? What s the best operating
More informationInfosys, Sourcing & Procurement BPO Procurement outsourcing
Agenda Introduction Infosys, Sourcing & Procurement BPO Procurement outsourcing The Caterpillar experience About Caterpillar Caterpillar s Purchasing organization Outsourcing journey Benefits, Challenges
More informationNEAT EVALUATION FOR INTELENET GLOBAL SERVICES: Market Segments: CX Improvement Focus & Overall
NEAT EVALUATION FOR INTELENET GLOBAL SERVICES: Multi-Channel CMS Market Segments: CX Improvement Focus & Overall Introduction This is a custom report for Intelenet presenting the findings of the 2017 NelsonHall
More informationGlobal Enterprise Model (GEM) for Utilities
Business Process Outsourcing the way we do it Global Enterprise Model (GEM) for Utilities Transforming business processes to drive greater efficiencies, reduce operational costs and improve the customer
More informationWhat is on the Horizon for the Industry?
April 2018 Second only to the weather, travel woes are the friendliest form of small-talk. Unexpected delays, airport congestion, and shrinking seat size are universally relatable for air travelers. However,
More informationInside Outsourcing. Steve Rudderham, VP - Client Engagement Capgemini, Business Process Outsourcing. Inside with: October 10
October 10 Inside INTERVIEWED BY LARRY JANIS Steve Rudderham, VP - Client Engagement Capgemini, Business Process Capgemini, one of the world s foremost providers of consulting, technology and outsourcing
More informationCOGENT REPORTS. Agile Experienced. Powerful. Accurate. In 2018 we are changing the rules!
cogent-reports.com COGENT Agile Experienced Reliable Powerful Revolutionary Accurate Trusted Consultative REPORTS In 2018 we are changing the rules! Introducing new capabilities and offerings designed
More informationIntegrated BPO Services for BFSI Industry
Integrated BPO Services for BFSI Industry Common service offerings across BFSI Segment Global BFSI institutions have become extremely interconnected and interdependent- conditions which are driving these
More informationArchitecting the Lean Digital SM enterprise for Consumer Goods and Retail
Headline: Generating Impact Architecting the Lean Digital SM enterprise for Consumer Goods and Retail Reimagine business processes by extending digital s power all the way through to the middle and back
More information2013 North American Contact Center Outsourcing New Product Innovation Award
2013 2013 North American Contact Center Outsourcing New Product Innovation Award 2013 Frost & Sullivan 1 We Accelerate Growth New Product Innovation Award Contact Center Outsourcing North America 2013
More informationSERVICE FULFILMENT SYSTEMS: WORLDWIDE FORECAST
analysysmason.com RESEARCH FORECAST REPORT SERVICE FULFILMENT SYSTEMS: WORLDWIDE FORECAST 2016 2020 DEAN RAMSAY Analysys Mason Limited 2016 About this report This report provides a detailed worldwide forecast
More information<Insert Picture Here>
Oracle and SPL - Acquisition Announcement Delivering the most complete, integrated end-to-end packaged solution to meet the unique needs of the Utilities industry Customer and Partner
More informationMeeting the challenge of software quality and maximizing return on investment Performance driven. Quality assured.
Testing Services Meeting the challenge of software quality and maximizing return on investment Performance driven. Quality assured. 2 Introduction Today, insightful IT departments understand that software
More informationOPERATOR APPROACHES TO IoT: FROM CONNECTIVITY TO PLATFORMS AND FULL SOLUTIONS
analysysmason.com RESEARCH STRATEGY REPORT OPERATOR APPROACHES TO IoT: FROM CONNECTIVITY TO PLATFORMS AND FULL SOLUTIONS TOM REBBECK Analysys Mason Limited 2016 About this report This report analyses the
More informationArchitecting the Lean Digital SM enterprise for Insurance
Headline: Generating Impact Architecting the Lean Digital SM enterprise for Insurance Reimagine business processes by extending digital s power all the way through to the middle and back office where it
More informationAchieving high performance in the chemical industry. Strategies for a new era
Achieving high performance in the chemical industry Strategies for a new era Strategies for a new era Myriad challenges shape the chemical industry agenda: Chemical company executives navigate through
More informationAnalytics: The Widening Divide
Neil Beckley, FSS Leader, IBM Growth Markets Analytics: The Widening Divide How companies are achieving competitive advantage through analytics What you will take away from this session 1 Understand Why
More informationZHAW/Cognizant Partnership Reasons and Goals for a Fruitful Co-operation. VSE/ZHAW Conference, Prague September 12 th, 2012
ZHAW/Cognizant Partnership Reasons and Goals for a Fruitful Co-operation VSE/ZHAW Conference, Prague September 12 th, 2012 About Cognizant Cognizant is a leading provider of information technology, consulting,
More informationTechnology IT services
Technology IT services Yogesh Aggarwal* Analyst HSBC Securities and Capital Markets (India) Private Limited +91 22 2268 1246 yogeshaggarwal@hsbc.co.in *Employed by a non-us affiliate of HSBC Securities
More informationAdvisory & Client Services
Advisory & Client Services BlackRock was founded by eight entrepreneurs who wanted to start a very different company. One that combined the best of a financial leader and a technology pioneer. And one
More information