BILLMASTER USER S MANUAL

Transcription

1 BILLMASTER USER S MANUAL Customized Business Software, LLC Copyright All Rights Reserved.

2 INSTALLATION...1 OVERVIEW...2 GETTING STARTED...4 CREATING A COMPANY...5 SALES TAX SETUP / CONFIGURATION...7 JOB DESCRIPTIONS...9 CREATE NEW ACCOUNT...11 NEW ACCOUNT INFORMATION...12 CHARGING YOUR CUSTOMERS...13 MAIN MENU...15 COMPANY INFORMATION...15 ACCOUNT INFORMATION...16 ROUTE SELECTION, ADDITIONAL FUNCTIONS...17 FUNCTION, ADDITIONAL FUNCTIONS...19 SEARCH, ADDITIONAL FUNCTIONS...20 MAIN MENU FUNCTION SELECTION...21 MAIN MENU SELECTING ACCOUNTS...22 MAIN MENU SELECTING ACCOUNT RIGHT CLICK...23 MAIN MENU SELECTING ROUTES...24 MAIN MENU SELECTING ROUTES + FILTER...25 MAIN MENU USER LISTS...26 MAIN MENU FAST ACCOUNT INFO...27 MAIN MENU FAST ACCOUNT INFO SETUP...28 MAIN MENU SETUP COLORS & FAST KEYS...30 MAIN MENU GOOGLE MAPS...31 COMPANY / LINE OF BUSINESS...32 CREATE COMPANY / LINE OF BUSINESS...32 CREATE COMPANY NAME AND ADDRESS...34 ACCOUNT...35 ACCOUNT CREATE...35 ACCOUNT CREATE INITIAL ENTRY...36 ACCOUNT MODIFY, INACTIVE, ACCOUNT STATUS...37 ACCOUNT UPDATES...37 ACCOUNT UPDATES...38 ACCOUNT SALES TAX / TAX CODES...39 ACCOUNT REVIEW SCREEN STYLE...40 STANDARD CHARGES ADDING / UPDATING...47 ACCOUNT INFORMATION - ADDING IMAGES AND PICTURES...49 TRANSACTIONS...51 TRANSACTION FILE CHARGING YOUR CUSTOMER...51 HOW TO ENTER A CHARGE...52 HOW TO ENTER A PAYMENT:...52 TRANSACTION FILE DELETE ROW(S)...53 TRANSACTION FILE YEARLY ACTIVITY DISPLAY AND GRID SIZE...54 JOB DESCRIPTIONS...55 JOB DESCRIPTIONS MODIFY...55 JOB DESCRIPTIONS COLUMN DEFINITIONS...56 CHARGES

3 MAKE CHARGES SINGLE CHARGE PER ACCOUNT...57 MAKE CHARGES SINGLE CHARGE PER ACCOUNT...58 MAKE CHARGES MULTIPLE CHARGES PER ACCOUNT...59 MAKE CHARGES FOR MULTIPLE WEEKS...62 MAKE CHARGES CHARGE BY ROUTE...64 ENTER PAYMENTS / CHECKS...66 PRODUCE BILLS...68 PRODUCE BILLS PRINT OPTIONS...69 PRODUCE BILLS PRINT BY INVOICE NO...70 BILL / INVOICE SAMPLES...71 STYLE #4 - BILL / INVOICE DEFAULT STYLE...76 ROUTES...86 ROUTES CREATE...86 ROUTES ADD ACCOUNTS, CHANGE ORDER AND ENTER NOTES ROUTES PRINT ROUTES...88 SAMPLE ROUTE SHEETS...88 RECURRING SCHEDULE Standard Charge Screen Style Select an account s Standard Charges Standard Charges and Scheduling Create Appointments (Update Schedule in Calendar) Create Appointments results Printing Route Sheets / Service Tickets Print Service Tickets Production Reports Renewals Renewal Account Based REPORTS REPORTS BALANCE SUMMARY REPORTS BALANCE SUMMARY REPORT STYLE SELECTION REPORTS PAYMENTS / DEPOSIT LISTING REPORTS WORK COMPLETED REPORT COMPANY TOTALS REPORTS NAME AND ADDRESS CALENDAR CALENDAR MAKING AN APPOINTMENT CALENDAR ENTERING APPOINTMENT INFO CALENDAR / SCHEDULE VIEW AS GRID SYSTEM CONFIGURATION SALES TAX SETUP ZIP CODES CONFIGURATION GENERAL SETUP SECURITY PROPOSALS / ESTIMATES CREATE ESTIMATE FOR ACCOUNT EXPENSES CREATE EXPENSE FILE ENTERING EXPENSES SUPPORT HELP

4 BACKUP CHARTS MAIN MENU FAST KEYS EXPENSE FILE DEFAULT FAST BUTTON CREATING ESTIMATES, TRACKING ESTIMATES ESTIMATE CONFIGURATION ESTIMATE - PRINT FORM LETTERS COLLECTION LETTERS SAMPLE COLLECTION LETTER FIELD INSERTION LIST FIELD INSERTION CREATING CUSTOM FIELDS BAR CODE SCANNER SETUP INDEX

5 INSTALLATION BILLMASTER II is installed by your support representative. Updates are available on our website at To update your version of BILLMASTER: 1. Backup your database. 2. Uninstall the software. 3. Go to 4. Select the Downloads page 5. Double click on the version link, and select RUN. 6. The update will download and run, and continue to press NEXT and the update will install.

6 Overview BILLMASTER BY CUSTOMIZED BUSINESS SOFTWARE, LLC. BILLMASTER COPYRIGHT ALL RIGHTS RESERVED. THIS SOFTWARE AND MANUAL ARE PROTECTED BY UNITED STATES COPYRIGHT LAW. UNAUTHORIZED COPYING, DUPLICATING, SELLING, OR OTHERWISE DISTRIBUTING, OF THIS MANUAL AND/OR SOFTWARE IS STRICTLY PROHIBITED AND IS A VIOLATION OF THE LAW. BILLMASTER IS A REGISTERED TRADEMARK OF CUSTOMIZED BUSINESS SOFTWARE. Overview of BILLMASTER BILLMASTER is a simple and easy to use system that provides solutions to meet your business needs. BILLMASTER features: Statement Billing / Invoicing Mailing Labels, Form Letters, Post Cards Routing, Scheduling Search for any customer information quickly and easily Keeps a history of charges and payments Expenses / Check Writing Financial Reports (including Sales Tax ) Chemical Tracking based on EPA requirements Contract, Estimates, Proposals Collection / Pre Pay Letters BILLMASTER is well suited for the following types of businesses and those that do repeated services: Lawn Maintenance and Landscaping Fertilization and Chemical Application Pest Control & Extermination Billing Services and Accounting Plumbing & Heating, Electricans General Contractors Irrigation, Tree Service & Snow Removal General Contracting and Construction Maid and Cleaning Services Sanitation and Trucking Pool and Spa Maintenance Property Maintenance BILLMASTER system requirements: Windows XP, Vista or Windows 7. The system allows you to create multiple companies (Line of Business) with unlimited accounts in each company. You will be able to create your own list of Job Descriptions Codes so that the Transactions (work done) can be recorded quickly using your terminology. Finding account balances, reports and listings are simple. 2

7 Basic Concepts of BILLMASTER BILLMASTER is created so that you may divide your accounts into Separate Companies or Lines of Businesses OR You may keep all your accounts in one company. It is up to you how to organize your accounts for your own purposes. It is as if you had a filing cabinet and each drawer is a separate Line of Business. In order to do any work you must first open the drawer (Select a Company / Line of Business). Then you can go into the Account Information, Transactions Files (contains history of charges, payments & current balance), Produce Bills, etc. 3

8 Getting started In BILLMASTER II you can organize your business into Companies / Lines of Business, each having an unlimited number of accounts and full reporting functionality. BILLMASTER provides specific functions and features based on the company type that is selected. When updating to BILLMASTER from DOS or Windows or another system, your data will be imported for you. 4

9 Creating a Company When first starting BILLMASTER, you will be alerted that you do not have a company, as shown below. Press OK to enter a company name. 5

10 Step 1 Enter Company Name 6

11 Sales Tax Setup / Configuration After creating your company, you will be prompted if you need to Setup your Sales Tax percentages. 7

12 Enter the Sales Tax Percentage as needed. 8

13 Job Descriptions Job Descriptions is a list of service descriptions and or items that you provide for your customers. Each account can have a different price for any Job Description. Example: Monthly Service $200.00; Quarterly Service $ The Job Description File(s) is a database for common job descriptions and items. Using a code is a quick way of typing. When you enter a code, the description and pricing automatically appears. 9

14 Standard Job Description File: BILLMASTER creates the first Job Descriptions file for you. This file contains common Job Description codes for Payments, Credits, Service Charges, Standard Work Descriptions, etc. You may add and change codes and descriptions in this file. 10

15 Create New Account To create a new account either press the Create New button or Create New Account from the Account Menu. 11

16 New Account Information Enter the name, address and phone number information for the account 1. Account Type You can create as many groups as you want to further organize and sub divide your account group. 2. The account status is the payment status for your account. Yellow is later payer. Red is delinquent payer. This is your choice. 3. Set the price for services you provide for this account s Standard Charges. 4. Press Save and Add Another if you want to continue to create a new account. 12

17 Charging your customers Select Transactions for the customer to make a charge to their account. A Transaction File is the complete history of an account. It contains ALL charges and payments to the account. You must enter a charge here in order to produce a bill. 1. Balance for the account 2. Print a Bill for the account 3. The description can be as long as you want for your bills, even a paragraph. 4. Change the date for all rows selected 5. The Sub Total and Tax and Balance are shown for each row. 13

18 When you enter the code and press ENTER, the description for the code and the price you set up in the Standard Charges for this account will be entered. OR Type in any code, such as 500 and type any description you want with a date. 14

19 Main Menu The Main Menu gives access to all your customer and system information. Defined buttons and controls let you to quickly navigate to any information or reporting that you need. Company Information 1. You can select the Company you are working in using the top left Menu drop down. 2. The number of customers in the company is shown at the top left of the screen and the bottom of the grid. 3. Press the Help button to view this manual on your screen. Press the About button to view BILLMASTER support and contact and version information. 4. Display of the current user logged onto the system. BILLMASTER can have multiple users. 15

20 Account Information 1. Create Account To create a new account press this button. 2. Account Notes To access account notes. These are individual notes you may wish to keep on the account. 3. Account Review When an account is selected from the Grid or OK is pressed, the customer account name and address screen will be shown. 4. Standard Charges To view and modify the standard charges for the account selected. Standard Charges are the individual prices for services provided for that individual. An example Monthly Maintenance for a charge of $ The type of service is the same, but the price varies by customer. 5. Transactions To view all charges and payments posted to the account press this button. 6. Print Bills Press this to produce / print bills and invoices. 7. Calendar Display your company calendar. You can easily schedule appointments and make recurring appointments. 8. Job Descriptions View and modify your Job Descriptions. This is a list of the common charges for products and services you provide for your customers. 9. Print Info This prints account information in a summary format. Provides handy information about customer when visting them for estimates. 10. RIGHT CLICK on a selected account in the grid to access common functions 16

21 Route Selection, additional functions 1. Route Select the route from this drop down. All of the accounts on the route will be highlighted in green in Grid1. Also the accounts will appear in route order in Grid Route with Filter Select the route from this drop down. Only the accounts on the route will be highlighted in green in Grid1. 3. Delete Transactions Select this delete transaction for a particular code for any data range. This is handy if you mistakenly apply charges to a number of accounts 4. Enter Payments / Checks Select this button to enter checks / payments for the selected accounts. 17

22 User Lists, additional functions 1. Chemical Records From the Estimate / More menu, access the accounts chemical records. The chemicals records holds all the chemical, operator, technican and application temperature, wind, etc. information. Print Envelope Quick access to print an envelope for the accounts selected. 2. User Lists Select the user list from this drop down. All of the accounts on the list will be highlighted in green in Grid1. User Lists are lists that you create that are not a route list. They can be for any purpose, such as a list of people you want to sent a marketing letter to, or . Add to List This will add the selected accounts to a list. 3. Search Extra This provides additional search filters for you to display accounts. You can search for inactive accounts, by Account Payment Status, or if the account has monthly credit card. 18

23 Function, additional functions 1. Function This is the function for the next operation when OK is pressed or an account is double clicked on. So if the Function is Account Review, then the account name and address will be displayed when OK is pressed. If the function was Print Bills, then bills will be printed, etc. 2. Backup press this to backup your data. Your data can be set to backup automatically. This is set in the Configuration sections, under the Section System -> Backup / Database Settings 3. General Setup Access to the general setup dialog. This setup changes what is displayed and sets global system functions. 4. G2 ON/OFF Press this button to toggle Grid 2 On or Off. Some users are not comfortable with using Grid 2 to selected items. 5. Auto Balance Refresh ON/OFF This is just a indicator of whether or not the Auto Balance indicator is on or not. If it is not on, then you will need to save when in a transaction file. 6. Tax Setup Press this button to setup your Sales Tax. 7. Zip Codes List / Modify all Zip Codes in the system. Zip Codes are automatically collected as you enter in your accounts. 19

24 Search, additional functions 1. Search Enter any text in this box and any matching text in the account file will be searched. If any part matches those accounts will be displayed highlighted in green in Grid Previous and Next You can scroll through the accounts that have been found in the search by pressing the Forward and Back arrow buttons. 3. ALL will select all accounts shown in Grid 1 and insert them onto Grid Clear 1 This will clear all selected accounts in Grid1 5. OK This will perform the action listed in the Function area for all the selected accounts 6. Selected Items Shows the count of all the selected items. 7. Clear 2 This will clear all selected accounts in Grid2 8. Range Enter a range of accounts to select. Example: Range 20 to

25 Main Menu Function Selection You can select the main functions from the menu bar at the top of the screen.. 21

26 Main Menu Selecting Accounts You can select accounts by using several controls. Typically you can select by using the mouse and clicking on accounts and double click to do the function. You can also select multiple accounts by pressing the Ctrl (Control) key as you make multiple selections. You can also use the Search function to find accounts. After the account is selected it will be highlighted in green 22

27 Main Menu Selecting Account Right Click Access Common Account Functions by selecting a account and then Right Click. You wil see the menu as shown below. Select your function as needed. 23

28 Main Menu Selecting Routes You can select Routes by choosing the Route List drop down. Note you must first create Routes. See Creating Routes. 24

29 Main Menu Selecting Routes + Filter You can also select a Routes + Filter and have only those accounts on the route display. 25

30 Main Menu User Lists A User Lists is list of accounts that you can create and save for later. It is similar to a route list. For example if you select a group of people for sending out a marketing flyer, you could save that list in a User List and use it later, so you don t have to reselect it again later. At any time that you have accounts selected, you can press Add List. 26

31 Main Menu Fast Account Info 1. You are able to configure account information to be seen without having to open up the account information screen. Press the General Setup button to access the configuration. General Setup is located under Company/Setup. 27

32 Main Menu Fast Account Info Setup 1. Access General Setup from the Company / Setup Menu Choice or the Setup Tab. 28

33 Main Menu Fast Account Info Setup Continued 1. Check the information you want displayed for the Fast Account information display on the main menu. 29

34 Main Menu Setup Colors & Fast Keys Set the Functions Keys to access commonly used functions, such as Account Review and Transactions. Set Menu and Key Colors. 30

35 Main Menu Google Maps Access a map instantly with by selecting an account on the main menu, Right Click and select Map / Web You can also select from the Estimates / More Menu and select Web / Google Maps 31

36 Company / Line of Business Create Company / Line of business To create a new company, select Create from the Company / Setup Menu 32

37 Create Company Name, Business Type 1. Enter your company name and Press ENTER 2. Press Add Company after making your entries. 33

38 Create Company Name and Address 1. Select Company/ Setup from the Main Menu, then Company Address. This name and address will be used on bill and other documents. 2. Enter the name to be used on check payments to the company. 34

39 Account Account Create To create an account, either press Create Account from the Main Menu Fast Keys or Create New Account from the Account Menu. 35

40 Account Create Initial Entry Enter the name, address and phone number information for the account 1. Account Group You can create as many groups as you want to further organize and sub divide your account group. 2. The account status is the payment status for your account. Yellow is later payer. Red is deliquent. 3. Press Save and add another if you want to continue to create accounts. 36

41 Account Modify, Inactive, Account Status The account screen provides access to all configurations for your accounts, including pricing for services. To set services and options for the account, select the check boxes as needed. When an account is marked as inactive, they can be removed from route lists. A warning will then be displayed when the account is accessed in the future. 1. The Menu Name is only seen by you. It is sorted and allows you to select customers from the Main Menu. If you have two customers with the same last name, you can give different menu names. 2. If the active becomes inactive check this box. 3. Standard Charges. Set up individual prices for each customer regular services. You only have to do this once. 4. Routes that the customer belongs to. 37

42 Account Updates 1. You can update the Standard Charges for accounts for price changes, by using the Account Update features. It allows you to select accounts and apply a update to each account, without having to go into each account individually. You can also change settings such as Group Code, Account Status, etc. 38

43 Account Sales Tax / Tax Codes 1. If the account pays Sales Tax, check the Box to Charge Taxes. Select the Tax Default Code. Then all of the Standard Charges should have the Tax Code. If they do not press Apply Tax to Standard Charge button to apply the Tax Code Default. 39

44 Account Review Screen Style Select from different Account Screen Styles to display your account information. The Account Screen Style is selected from the Company / Setup Menu Account Screen Style Style #101 40

45 Style #102 41

46 Style #103 42

47 Style #104 43

48 Style #105 44

49 Style #301 45

50 Style #401 46

51 Standard Charges Adding / Updating To update the Standard Charges for Multiple Accounts at once, select Standard Charge Update from the Account Menu. 47

52 Enter the Job Description Code to set the pricing for. Use the FILL Buttons after selecting rows to fill multiple rows at the same time. This will either Add the Standard Charge to the account or update the existing price. If you enter the price in on a row, press ENTER after making your entry. 48

53 Account Information - Adding Images and Pictures To add photos and images linked to an account, select an account to review. Then press the Images Button to add a picture. 49

54 Select photo from your computer and enter a Category and Description BILLMASTER - User's Manual 50

55 Transactions Transaction File Charging your customer Select Transactions for the customer to make a charge to their account. A Transaction File is the complete history of an account. It contains ALL charges and payments to the account. You must enter a charge here in order to produce a bill. 1. Balance for the account 2. Print a Bill for the account 3. The description can be as long as you want for your bills. 4. Change the date for all rows selected 5. The Sub total and tax and balance are shown for each line 51

56 How to Enter A Charge Step 1: Enter a Job Description / Inventory Code. The Description you created for that code will automatically appear in the description column. Today's date will automatically appear in the date column. You may change the date if necessary. Step 2: Enter the quantity if needed, otherwise a quantity of ONE is the default Step 3: Enter the price if necessary. The price for this under the Account Information screen - Standard Codes and Charges. When you enter the code it will automatically put in this account s price, other the price for the Job Description will be used. How to enter a payment: Step 1: Enter Code 3 and press ENTER. A new dialog will appear. Then enter the check amount and the date. Enter the check number (of leave blank if you don t have a check number) and press ENTER. 52

57 Transaction File Delete Row(s) To delete a row or rows from the transaction file. Select the row by pressing on the far LEFT Margin of the grid and hold down the mouse button. Then the press the Delete Selected Row(s) button. If the row you are trying to delete is the last row, it may not be part of the file yet, so it can be deleted. You can either Save and Refresh and then delete it or overwrite the row. 53

58 Transaction File Yearly Activity Display and Grid Size BILLMASTER - User's Manual 54

59 JOB DESCRIPTIONS Job Descriptions Modify Select Descriptions modify from the Main Menu to modify Job Descriptions. Job Descriptions is a list of descriptions of services and or items that you provide for your customers. Each account can have a different price for any Job Description. The Job Description File(s) is a database for common job descriptions and items. Using a code is a quick way of typing. When you enter a code, the description and pricing automatically appears. Standard Job Description File: BILLMASTER creates the first Job Descriptions file for you. This file contains common Job Description codes for Payments, Credits, Service Charges, Standard Work Descriptions, etc. You may add and change codes and descriptions in this file. 55

60 Job Descriptions Column Definitions Code Is the number you assign to a description. Description This describes the item or job. Type A code Type is a number that instructs BILLMASTER how to treat the item when totaling the Account Transaction File and printing bills. The Type is usually number 1. 1 Standard Type - Taxes will be charged to the item if needed. 3 Payments. You can use your own wording for payment description. BILLMASTER will always total accounts using 3 as the payment code. When entering payments for your accounts, be sure to enter the exact amount paid to you including tax. When saved the payment will automatically be subtracted from the balance. 380 Payments for charges without Tax included in the charge, within a Account that charges tax. 4 Credit - Record any credits given. You can use your own wording for credit description. Do not include tax for the amount. BILLMASTER wil return the tax automatically. 5 Service charge (Finance charge). You can use your own wording for the service charge description. BILLMASTER will automatically apply service charges during the Produce Bills process. We suggest letting BILLMASTER handle this automatically. Remember to set the setting in the Account's Information file at the bottom of the screen and line F and G in the Produce Bills screen. 700 No date or price is printed on a bill for charges using this TYPE. Description only to be printed on the bill. 800 Non-tax codes Theses codes are used if you have an account that is taxed, but you have certain charges that are not taxed, such as Capital Improvements Hidden Transaction - Transaction is note to you in the file. It will not affect the total of the file. 56

61 Charges Make Charges Single Charge Per Account When you enter a charge it goes directly into each customer s tranaction file. It is stored and stored by the date used. Reminder: You must have charges to produce a bill. Select Accounts for Charges and/or Payments Transactions may be entered into the accounts in one of two ways: 1. Charges Can be entered directly from Main Menu, Transactions, or 2. Charges, Single Charge, Multiple, Calendar The Make Charges function is designed to make entries into MANY accounts as quickly as possible. Begin by selecting your accounts. Accounts may be selected as often as necessary, if more than one job was done for them. Step 1 - Select your accounts. (You may use the routes you have created to make the process faster). Then select Charges. 57

62 Make Charges Single Charge per Account After selecting accounts, the accounts are shown as below. You can enter the code for the charge you want to apply. You can also enter in a code and or date to fill for the rows you have selected. After selecting accounts it will put the price in if the account has the standard charge entered. There are preset codes for Payment Code 3, Credit - Code 4 and Service Charge Code 5. For payments - Enter the amount paid. For example $50.25 YOU DO NOT HAVE TO ENTER THE AMOUNT AS A NEGATIVE NUMBER. The program will automatically save it as a negative number. Credit Code 4 - When inputting a Credit, the program considers NO TAX is included when entered. Even if the account is taxed, enter the Credit of the base amount. Tax will be added as necessary. DO NOT input a credit as a negative number. The program will automatically enter it as a negative number. Service Charge Code 5 On the customer s account information screen you can choose whether or not you want the that individual to a have a Service Charge (late fee). Set the service charge function to YES when producing bills to automatically apply service charges to accounts if necessary. The program will do the calculations for you. 58

63 Make Charges Multiple Charges Per Account You can also apply charges to accounts by entering a series of Job Description codes and having those codes be applied to the account selected. Begin by selecting your accounts. As always you can select account using the mouse, or selecting a route, or press the ALL button. 59

64 Enter your codes to make charges for. 60

65 After entering your codes you will be asked whether or not you want to list the account if there is no standard charge associated with the charge for that account for that code. Answer NO and only accounts that have a price set up will be listed. 61

66 Make Charges For multiple weeks If you want to apply charges for a service, such as weekly mowing, you can apply all the charges for the month to your Accounts at one time. Select your accounts, Choose Charge for Multiple Weeks under the Charges menu. Enter in the code and the dates for those services to be applied. 62

67 63

68 Make Charges Charge by Route Allows for quick selection of a route and then a preview to remove account from the list before proceeding forward with the charges. 64

69 Remove account from the list by selecting the row and press Delete Selected Rows as needed. 65

70 Enter Payments / Checks To enter payments from customers, first select the customers who have paid you. You can scan the bar code on the invoice receipt and the customer will be retrieved automatically. 66

71 Then enter in the payment amount, Check No. (If available) and Invoice No. (If available) 67

72 Produce Bills Selected accounts to bill. After printing bills you can store a list of the bills that were printed. This is called a Bill Listing. The standard functions are available to you to review, print, rename and delete the Bill Listing file. The default settings for this screen can be changed. See Configuration. A-D To produce invoices, select this section. The program will ask to input the starting and ending dates of the billing period. A Start and Ending Dates These dates are important. All transactions that have occurred within this date period will be shown on the bill. NOTE - All transactions that occur before the starting date are considered the Previous Balance. C - Date appearing on Bill This date is totally independent of the starting and ending dates. It is the date that appears on the bill. Next enter the D Due Date Due Date to appear on the bill if desired. Note: The Due Date does not print on all bill form types. 68

73 Produce Bills Print options E - Only print bills with a balance of : 1.00: or GREATER. To print invoices for accounts with a balance of ZERO or less, enter for this number. This will print all invoices that have a balance GREATER than For Pre-Paid Accounts enter to produce a bill. F- G Next, is a series of questions that already have default values. First is whether to apply a service (finance) charge if necessary. If Yes is answered, then for all accounts selected to be billed that have a previous balance greater than 3.00 (you can change this value), will have a service charge applied. That charge will be listed on the bill. Only one service charge will be applied for each month. The system will not apply two charges in one month, even if the bill is reprinted several times. H The Job Location will print in the advertisement area if it is different that the Bill To address, unless you select NO. Refer to the Configuration section for billing settings. I Print as a statment. Printing a bill as a statement shows previous balance information. Enter N to print an invoice with only the transactions for the period selected and the charges due for that period. No Payments, Credits or Previous Balance will be shown. J An advertisement or announcement for the month can be entered in the fields provided. 69

74 Produce Bills Print by Invoice No. To print or reprint a bill by invoice number. You can simply enter the Invoice number to reprint on the produce bills screen. 70

75 Bill / Invoice Samples Select the Bill / Invoice style, The colors and watermarks for each style can be set from the Bill Print and Watermark Settings on the Produce Bill Screen Style # 1 71

76 Style # 2 72

77 73

78 Style # 3 74

79 75

80 Style #4 - Bill / Invoice Default Style 76

81 77

82 Style # 5 78

83 Style #6 79

84 Style #7 80

85 Style #8 81

86 Style #9 82

87 Style #10 83

88 Style #11 84

89 Style #11 85

90 Routes Routes Create Routes are a way of creating a list of your accounts for scheduling work. The routes can later be used to apply charges to your accounts. 1. To create a route, first provide a name for the route and press Add Name 86

91 Routes Add Accounts, Change Order and Enter Notes. Once you have created the Route name, you can add / modify the accounts that belong to the route. 1. Select accounts to add them to route 2. Route Selected 3. Notes for this account 4. Jobs to be done for accounts on the route. Select on the customer name in the account on route area to enter in Route Notes and Job Codes for the customer. 87

92 Routes Print Routes You can select from a variety of Route / Worksheet print styles by selecting the Truck Icon. The Route report can also contain Route Notes for your customer along with phone number, property size, etc. Sample Route Sheets Style #1 88

93 Style #2 89

94 Style #3 90

95 Style #4 91

96 Style #5 92

97 93

98 Style #6 94

99 Style #7 95

100 Style #8 96

101 Style #9 97

102 Style #10 98

103 Style #11 99

104 Style #12 100

105 Style #13 101

106 Style #14 102

107 Style #15 103

108 Recurring Schedule To set any type of recurring schedule for your customers, follow the steps shown below. The schedule is based on the services you provide for your customers. A customer can have as many services as needed. Each service can be scheduled to recur as needed or just a one time appointment. 1. Select the Standard Charge Screen Style as shown. 104

109 Standard Charge Screen Style 105

110 Select an account s Standard Charges 106

111 Standard Charges and Scheduling Once you have entered in a starting date for the service. The day of the week and the week number will be used to set the recurring appointments. Use the Update schedule in Calendar feature on the Standard Charges screen to set appointments. This will create the appointments in the calendar for you quickly. This will not duplicate appointments, but if you need to recreate appointments for a customer, simply used the Delete Recurring Appointments from Calendar feature. 107

112 Create Appointments (Update Schedule in Calendar) This will create the appointments in the calendar for you quickly. This will not duplicate appointments, but if you need to recreate appointments for a customer, simply used the Delete Recurring Appointments from Calendar feature. You can also update the calendar schedule for all of your customers, by selecting your accounts from the main menu and then choosing the Update Calendar Schedule from the Estimates/More menu. 108

113 Create Appointments results 109

114 Printing Route Sheets / Service Tickets Once services are scheduled into the calendar, select Print Route from Calendar Schedule. Then select the date range, technician, etc. to print the route. 110

115 Print Service Tickets 111

116 Production Reports Production reports allow you to forecast revenue based on the services that scheduled. 112

117 113

118 Renewals Renewals print on any form style or report style. You may search on service that are to be renewed or search on the Standard Charges services Month of service. 114

119 Renewal Account Based 115

120 Reports Reports Balance Summary This report lists the accounts that are not paying on time. Input the current month and select ALL or selected accounts to review. BILLMASTER will list the Current Balance for the accounts and the amount of money due from the last four previous billing periods. You have a choice of print styles for the report Reports Balance Summary Report Style Selection 1. Number of accounts selected 2. Report Style 3. Selection of Report Style Reports Balance Summary Report Output 116

121 Reports Payments / Deposit Listing This function lists payments of all of your accounts within the entered period and totals the payments within that period. This is helpful when making your deposits to the bank. A sample report is shown. 117

122 Reports Work Completed This function lists all work completed within a period. Payments are not listed. Search for all or a selected code 118

123 Report Company Totals This report totals charges and payments collected. This report shows taxes charged and collected for any period requested. 119

124 Reports Name and Address 120

125 Calendar 121

126 Calendar Making an Appointment 122

127 Calendar Entering Appointment Info 123

128 Calendar / Schedule View as Grid Select from the Estimate / More Menu, select Schedule. The schedule is displayed in a grid format as shown below. You can search on top of any column. 124

129 System Configuration See the Configuration menu, Then System, Then Database Settings The database Backup time is set here. 125

130 Sales Tax Setup Sales tax setup is shown below. If you have more that one sales tax area, you must setup a tax code for each area. When you create an account in a company you assign the account the sales tax code for his area. Example Codes NY, NJ, etc. BILLMASTER will tax charges made duing the time period with the sales tax for that area. 126

131 Zip Codes As you you enter your accounts, their zip codes will be saved and used as needed automatically. 127

132 Configuration General Setup The General Setup configuration control how accounts are displayed on the main menu. The Button is located in the center of the screen on the main menu. 128

133 General Setup Continued 129

134 Security BILLMASTER gives you the ability to setup several levels of security. Examples: Entry into the BILLMASTER program Entry into a Line of Business Entry into the Report Section. Entry into Configuration Settings Entry into the Expense Section. To setup security go to General Setup and select the area you want to secure. 130

135 Proposals / Estimates Create Estimate for Account Select the customer for account review and press the Create Doc Button. Then press the Edit Doc button to write the estimate. 131

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140 Expenses BILLMASTER - User's Manual Expenses General Instructions: BILLMASTER tracks your expenses with automatic balance calculation, profit and loss reports, checkbook reconciliation etc. Check with your accountant for any questions about the deductibility of expenses and accounts receivable. Organization - Your expenses are tracked and organized in a checkbook style. You can enter in expenses in a variety of ways. Style 1 - As a checkbook. All expenses and deposits are entered into one file. This file is called a checkbook or ledger. This provides a simple way to have the balance of your checkbook calculated. For example: Repairs, Utilities, etc. would be the name of ledger column. Charges would be entered into each column for money owed to that supplier. As the payments are made to the suppliers they are entered into the column to balance the ledger. Deductible Expense The expense must be incurred in a trade or business carried on by the taxpayer. Personal expenses are excluded. The expense must not be for permanent items (briefly defined a permanent item has a useful life of two or more years). Some permanent items can be depreciated. Check with your accountant. The expense must be ordinary and necessary. Accounts Receivable No entries should be made for services rendered or merchandise sold ON ACCOUNT. Only CASH, when received, should be recorded. No income is considered earned unit CASH is actually received. Not all CASH is income. Not all cash received is income. Only cash receipts from business or profession should be recorded. Be sure that you do not include non-taxable income such as: Cash received from bank as a loan. Cash deposited in business checking account from personal funds to cover overdrafts, etc. Cash received from employees in repayment of a loan. Cash received from life insurance or accident polices. Each expense description code has a TYPE definition. The TYPE definition defines which of the four categories it is used for. The TYPE definition of a code is important. It defines how the expense will be added and totaled in reports. 136

141 Create Expense File Select from the Estimates / More menu, Expenses to create a expense file. You can create one for each year if desired. 137

142 Entering Expenses Select Expense from the Estimates / More menu or from the Fast Keys tab on the Main Menu, Select Expenses. 138

143 Support Help If you need support help please call us at x7 A support representative will contact you. Provide a support link in the or be directed to go to the Website and be give a 9 digit Support Key 139

144 Backup The Backup setting are located from the Company / Setup Menu, then choose Backup / Database Settings A second backup location is available. You can backup your data to two different locations at once. See Company/Setup -> Backup / Database Settings 140

145 Charts Charts are now available for Code Totals and Company Total reports. See Company/Setup -> Configuration/Setup -> General Setup. Check option B to activate. 141

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147 Main Menu The Main Menu display and functionality has been updated to increase the speed of accessing account information and functions. A sample is shown below Main Menu Fast Keys 143

148 Main Menu Setup 144

149 Main Menu Fast Keys 145

150 Expense File Default Fast Button Now access the expense file with one button. Assign the expense file you wish to access directly, under Company/Setup -> Configuration Setup -> Expense Set the expense file to access directly. When you press the Expense button on the main menu you will directly edit this file. 146

151 Creating Estimates, Tracking Estimates The estimate / quote creation and tracking function will allow you to create and tracking estimate easily. Select from the Main Menu Choice Estimates / More, Then Estimates / Quotes The Estimate name defaults to the estimate number. You can add an additional description as needed. Then select a customer who the estimate is for and enter in who created the estimate. Likewise you can enter the estimate total at this time if known. 147

152 Estimate Configuration Configure the creating and printing of your Estimates by pressing the Estimate Configuration Button. 148

153 Estimate Details Select a row by clicking on the left margin and double click to access account details or select Estimate Details. Select your items for the estimate. You can also type in any description, quantity and price free form. 149

154 Estimate - Print Select your estimate to print and press Print estimate. You can print your Estimate in ANY Format. Style 1 150

155 Style 2 151

156 Estimate Copy to Transaction File You can copy your estimate details to the Transaction file by selecting the estimate and pressing Copy to Transaction file. You can also access the account transaction file by pressing Transaction File. 152

157 Form Letters Collection Letters To send collection letters to customer first activate the Yellow and Red automatic marking for you accounts. This will automatically color your accounts in the account list on the Main Menu based on their payment history. Slow paying accounts can be marked with Yellow and Deliquent account can be marked with Red. To set this, go to General Setup. 153

158 1. Check to highlight Yellow and Red accounts status 2. Set the dollar amount for customers to be Yellow and Red. This example shows customers $ days overdue or more will be Yellow. Customers Owing $500 or more after 30 days are marked Red. 154

159 Once the Yellow and Red settings for you accounts are done, then you can print collection letters easily fo the customers you needed to. Use the Search Extra button to quick selected the Yellow and or Red Accounts. 155

160 Select Collection Letters from the Estimate / More Menu. 156

161 You can configure the saluation used in the Collection letter, by selecting Configuration / Setup. You can change the text that is used in the collection letter by selecting Collection Letter Text. 157

162 Sample Collection Letter 158

163 Letter / Documents - Field Insertions You can insert customer data into letters automatically and print the individual prices, balances, etc. for customers in Letters and Documents. Below is a sample of a field insertion from the Collection Letter text. The sample shows how the customer s balance is inserted into the letter when it is printed. 159

164 Field Insertion List The following is a list of insertation fields that can be used in any letter or document. Field Insertation Format Output ^{BALANCE} Account Balance ^{CUSTNAME} Customer Menu Name ^{CONTACTNAME} Customer Contact Name ^{COMPANYNAME} Your Company Name ^{COMPADD} Your Company Address ^{BILLTO} Customer Bill To Address ^{JOBLOC} Customer Job Location 1 Address ^{STREET} Custmer Bill To Street ^{CITY} Customer Bill To City ^{MONTH} Current Month ^{DAY} Current Day ^{YEAR} Current Year ^{DATE} Current Date ^{MONTHLONG} Month spelled out. January, February, March, etc. ^{ACCTVAL1} Site Value 1 ^{ACCTVAL2} Site Value 2 ^{ACCTVAL3} Site Value 3 ^{ACCTVAL4} Site Value 4 ^101{PRICE} ^101{WITHTAX} ^101{TAXONLY} Customer s price for Job Description 101 (as set in Standard Charges or else in the Job Desription File) Customer s price for Job Description 101 with Sales Tax Customer s price for Job Description 101 only the Sales Tax amount 160

165 Field Insertion Creating Custom Fields You can create your own field insertion codes. You can total a number of codes and apply discounts to the total and display to your customers. This is commonly used for Pre Payment Letters, Renewal Letters, and Contract Renewals. Select the Print Control menu choice from the Company / Setup Menu. 161

166 You can create a custom code up to 10 characters long. This example shows a MONCOST code. The user wanted to display the total of all services the customer has set up and then divide by the total items to show the cost over a 10 month period. Then you would type ^{MONCOST} in your document text to display the value. 162

167 Setup / Configuration / Usage To send bills and proposals to you customers follow these steps: 2. Create a gmail account. If you do not already have gmail account, go to Google and create one. An example would be ABCcompany@gmail.com. Remember to write down your password. 3. Select from the main menu select Estimates/More, , Configuration 163

168 Configuration Check the settings for A- is Active, C-To Send s and D-Send Estimates. Also review the settings if you want to automatically send Yourself a copy of invoices that were send. By Checking option B. Enter your address and password on the right. Enter the Subject and Message for you bills, so it automatically puts the customer name and any message you need such as Subject: Bill to Mr. Smith for October 2010 Message: Mr. Smith Please pay from the attached invoice. Thank you for your business. 164

169 Configuration for Account 165

170 Configuration for Billing 166

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172 Bill output 168

173 Sending 169

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175 Bar Code Scanner Setup 233 Rock Road, #324 Glen Rock, NJ (201) Fax (201) Enclosed is your Bar Code Scanner. By scanning the barcodes on paper produced by BILLMASTER you can dramatically reduce the amount of typing and increase productivity. Simply point and shoot. 1. Your scanner is already preset; simply plug it into your USB port. If you need to reset it, the Barcode setup is print on the last0 page. 2. To turn on barcode print on your bills. When printing bills press Billing Settings, and check Option N Print Barcodes on bills. Then you will see the barcode print on your bills. 171

176 To use the scanner. Start will Billmaster on the Main Menu. Scan the Barcode. BILLMASTER will automatically switch to the correct company. If you have any questions please let us know, we are happy to help. 172

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178 Customized Business Software, LLC BILLMASTER License Agreement This is an agreement between you, the end user, and us, Customized Business Software, LLC. By opening the sealed package, you are agreeing to be bound by the terms of this agreement. If you do not agree to these terms, do not use this software and promptly return the unopened disk package and all accompanying materials to us for a refund. Software License 1. LICENSE. As a result of your payment of the license fee, which is included in the price you paid for this product, Customized Business Software as Licensor, grants to you, the Licensee, a nonexclusive license to use and display this copy of a Customized Business Software software program (the Software ) on one computer. Customized Business Software reserves all rights not expressly granted to Licensee under this License. 2. COPYRIGHT. The Software is owned by us and is protected by the United States copyright laws and international treaty provisions. You must treat the Software like any other copyrighted material, such as a book or musical recording. Your may, however, either (a) make one copy of the Software to a single hard disk, provided you keep the original solely for backup or archival purposes. You may not copy any written materials accompanying the Software. 3. OTHER RESTRICTIONS. You may not rent or lease the Software, but you may transfer it and accompanying written materials on a permanent basis provided you retain no copies and the recipient agrees to the terms of this agreement. You may not reverse engineer, decompile, or disassemble the Software. Limited Warranty on Software 4. LIMITED WARRANTY. We warrant that the Software will perform substantially in accordance with the accompanying written materials for a period of 30 days from the date of receipt. Any implied warranties on the Software are limited to 30 days. Some states do not allow limitations on duration of an implied warranty, so this limitation may not apply to you. 5. REMEDIES. Our entire liability and your exclusive remedy shall be, at our option, either (a) return of the price paid or (b) replacement of the Software that does meet our limited warranty and that is returned to us with a copy of your receipt. Our limited warranty is void if failure of the Software has resulted from abuse or misapplication. We warrant the replacement Software under this limited warranty for the remainder of the original warranty period or 30 days, whichever is longer. 6. NO OTHER WARRANTIES. WE DISCLAIM ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OUR LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. 7. LIMITATION OF LIABILITY. In no event shall Customized Business Software or any other party who has been involved in the creation, production or delivery of the Software be liable for any indirect, special or consequential damages, whether resulting from defects in the diskette or media, or arising out of this license, or resulting from the use, the inability to use, the results of use, the documentation or performance, including loss of profits, arising out of the use or inability to use the Software, even if we have been advised in advance of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, this limitation may not apply to you. 9. GENERAL. If any provision of this License is invalid or unenforceable, all other provisions shall remain valid and enforceable. This License constitutes the complete and exclusive agreement of the parties, and supersedes any other agreements or discussions between Customized Business Software LLC regarding the Software or any other items included in this package. 174