ensures efficiency and accuracy for their customers with Roamsys Roamsys Product IREG Toolbox

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1 JT ensures efficiency and accuracy for their customers with Roamsys The Customer: Company: JT (formerly Jersey Telecom) Country: Jersey, Channel Islands (UK) Headquartered in the Channel Islands, JT (formerly Jersey Telecom), offers a range of world-class global services expected of a Tier-1 enterprise provider and full service telecoms operator. Services include: voice and data, co-location, data hosting, internet, security, cloud back-up, fixed and mobile technologies, egaming solutions, IoT, cloud services, Key Figures: 700+ roaming partners 400 IR.21 updates per month messaging, subscriber intelligence fraud mitigation solutions and fully managed WAN, LAN, Wi-Fi and voice solutions. With more than 120-years experience, today JT has presence in 11 global locations, employing over 600 staff and now serves over 1 million global consumer subscribers and Roamsys Product IREG Toolbox several thousand enterprise customers including some of the world s largest banks and retailers. As an ambitious competitor in the roaming business, JT is not only providing worldwide, Key Improvements: Strong decrease of backlogs in network updates high-speed, mobile coverage for its own subscribers but offering various roaming wholesale solutions for third-party operators and service providers, such as sponsored roaming and international network extensions. The fast growing IOT business is also key to JT. Enormous time savings for engineers Reduction of any misconfigurations

2 The challenge From its more than 700 roaming partners, JT receives a massive volume of data every month. JT engineers previously spent valuable time manually synchronising, updating and maintaining the database system. In addition to filtering large quantities of data, JT engineers were spending time rectifying quality variations within the received IR.21 updates. In order to optimize workflows, reduce backlogs and to free time to focus on customers, JT was seeking automation. Employers should be able to put all their efforts into the most essential fields of work and not spend time on valuable but simple and extensive tasks. That s when a partnership with Roamsys enters the stage. The solution When JT learned that Roamsys, the official IR.21 solution provider to the GSM Association, developed a tool for MNOs and service providers to improve the whole network configuration process, they were eager to run a trial. Just a few days into it, JT employers started to experience the multiple beneficial functions of the tool. IREG Toolbox strengthens the core network to combat fraud, generates new revenues, saves costs and further enhances the roaming experience of the end customers all this in a fraction of the time compared to manual processes and with much better quality.

3 Key features: Automated identification of changes for new IR.21 documents Intelligent filtering to automatically receive relevant changes across all partners Workflows to automate data handling based on roaming footprint Task management for the roaming team and engineers for unprocessed changes Automatic fetch of IR.21 and IR.85 documents from GSMA InfoCentre Data capturing service for non-raex documents (Excel, PDF, Word) Sarmilan Sivapragasam, Roaming Engineer at JT stated: Roamsys IR.21 solution has significantly improved the efficiency of our process. We no longer need to check partner documents on updates and any section of the IR.21 can be extracted in bulk. Manual entries belong to the past.

4 The benefits Elimination of backlogs in network updates: There s always a challenge more urgent than keeping your database updated. Yet there aren t many of the same importance. IREG Toolbox and the included Roamsys data capturing service automatically standardize and update incoming IR.21 and IR.85 documents from GSMA InfoCentre in order to keep the system up to date at any time. Time savings for engineers: IREG Toolbox displays changes in technical After the daily usage of IREG Toolbox for over 18 months, Cara Murphy, Head of Roaming at JT sums up the benefits the tool has brought to JT: roaming documents right away, delivering strong filter functions in order to keep focus on those changes that matter for JT s engineers. They thereby no longer have to be involved with simple but time-consuming issues, instead they can focus on tasks that really deserve their attention. Reduction of misconfigurations: Misconfigurations at JT were rare, but with IREG Toolbox, misconfigurations in JT s network were almost fully eradicated. We have freed our engineers from time-consuming tasks related to IR.21 data management and maintenance while at the same time improving our network configurations. The result is very happy end customers, both retail and wholesale. We also found that the Roamsys team provides a friendly, fast and most knowledgeable support at all times.

5 About us More products We make roaming collaboration work Rollouts For more than 10 years Roamsys has been providing innovative web-based Streamline your service openings. software solutions for the telecommunications industry. Our sophisticated tools help roaming teams worldwide to automate manual processes, increase revenues and simplify roaming. Roamsys is the preferred supplier for GSMA web applications and has been active in the GSMA standardization groups, shaping the technical standards for AA.14, IOT, Op Data, IR.21 and IR.85. Networks Visualize your roaming footprint. Get in touch SIM Cards All info. All cards. One tool. Roamsys S.A. 13, Fausermillen L-6689 Mertert Luxembourg Documents Stay always up-to-date.